Is ITIL® future-proof?
When it comes to ITIL® you basically meet two kinds of people: Some praise the ITIL framework for its approach based on years of experience and its many possibilities. The others consider it rigid and inflexible. In the age of flexible, often agile solutions, this is a harsh accusation that calls into question the future security of ITIL. Is it justified? Should we retire ITIL and look for other frameworks for our service management?
Service Management with ITIL 4 - more up-to-date than ever!
ITIL 4 in particular enables us to meet the requirements for IT as a central component of business and everyday life. Because IT is now more than ever seen and used as a service - which means that IT service management is one of the central competencies of every company and every organization.
ITIL 4 was specially developed to take into account the technological trends of recent years. The latest version of ITIL is even more adaptable and methodologically open in order to optimally reflect dynamic market conditions. Thousands of service organizations worldwide have contributed to ITIL 4 retaining its relevance in the future.
ITIL 4: Added value is everything
The improvements made to ITIL 4 compared to ITIL v3 make the framework even more usable - regardless of whether your company is traditional, agile or hybrid. The four dimensions of ITIL 4 take a holistic and focused view of service management - optimally structured processes are still important, but no longer form the absolute core of success. In addition, ITIL 4 is easily adaptable. This is because the architecture of ITIL 4 makes it possible to target the aspects and practices of an organization that need to be strengthened. In addition, the concept of value streams, which has been proven in the industry for decades, helps to ensure that the focus on the essentials is never lost. As a result, an organization working with ITIL 4 clearly focuses on the added value created.
Freedom in the ITIL 4 Framework - it's possible!
ITIL 4 demands and promotes freedom in organizations. Gone are the days when work was done dogmatically according to a pattern. Organizations must define many aspects of the best practices themselves. This directly creates the scope and freedom to shape their own service management and to take responsibility for it. In addition, ITIL 4 makes it tangible which concepts from the past carry which risks in today's world. All this makes ITIL 4 an indispensable guard rail for service management in the present and the future. So to answer the initial question: Yes, ITIL is and remains future-proof. And for all organizations that use it consciously and adapted.
Do you need support in introducing or maintaining your service management? We would be happy to help you master your personal and organizational challenges. Simply arrange a non-binding meeting with one of our experts!
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