Service Management for you.
Because your company can do more.
You need service management that focuses all your services on absolute added value for you and your customers. When you implement this service management, your organization works efficiently. Your costs decrease noticeably, while productivity and customer satisfaction increase significantly. How do you accomplish all this? With the expertise of SERVIEW Consultants!
Together, we use established methods and frameworks such as ITIL® to create the service management solution that best suits your company. This allows you to streamline processes effectively, focus your services on real value creation, and thus save time, money, and tedious communication channels while achieving maximum success.
You need a partner who will fight unconditionally for your service management. Because even with the best approach, an ITSM implementation is a marathon, not a sprint. Fortunately, you've found the ideal partner for this critical undertaking in SERVIEW: We have been unbeaten in service management consulting for over 20 years. As in many other medium-sized and international companies, we also take your service management actively into our hands. Because only with optimally positioned service management can internal and external IT organizations like yours achieve maximum success. Experience service management in a new way: gripping, functional and efficient at the same time.
The procedure: Implement Service Management
When introducing your service management, you should rely on established procedures. This will help you achieve the best results in terms of customer satisfaction, time and cost savings efficiently and without detours. Using the proven and continuously improved "How to implement ITSM" model, SERVIEW consultants have been successfully introducing service management into organizations for many years. The focus is on a holistic, structured process that takes into account all levels of your organization.
Any organization is only as strong, motivated and efficient as the people in it. That's why you start your service management implementation with us at the management and employee level. With each step of the joint journey, we focus on other levels - such as processes, tools, products and, of course, your customers. In this way, we achieve a step-by-step and continuous implementation of IT service management that takes full account of all aspects, risks and opportunities. What this means for you is that you will reach your goal much more quickly and with fewer resources. In addition, we anchor service management sustainably in your organization in such a way that it continues to develop - for continuously better results.
Prepare
Understand urgency
Find sponsor & build leadership coalition
Create vision
Empower stakeholders
Assess
Tool Assessment
Process Assessment
Culture & Skill Assessment
Management Assessment
Plan
Select tools
Define processes
Train employees & management
Launch awareness campaign
Implement
Putting tools into operation
Implement processes
Coaching employees & management
Hold workshops
Check
Examine tool operation
Assess process maturity
Check employee goals
Hold review session
Evolve
Make optimizations
Establish continuous improvement
Develop skills
Adapt & Renew Commitments
We put it bluntly: Implementing service management is a challenging and complex process. That's why you absolutely must not embark on this journey alone. The danger of tackling the change project half-heartedly or losing sight of important aspects is too great. With an experienced partner like SERVIEW, your service management implementation gets the necessary weight internally and externally.
In addition, you benefit from the more than 20 years of experience of our service management professionals, who really know every pitfall. Our team does not limit itself to providing you with concrete advice and competent recommendations for action - but actively lends a hand to achieve the best result for your organization. In short: We know what you need. Take advantage of this wealth of knowledge and put your service management implementation in our hands!
Crowned with success by our customers
Holistic IT Service Management
People, processes, products
IT service management must be thought of as a whole - because the best processes and practices are of no use if no one understands them. Your organization benefits most when each and every individual knows his or her own role. That's why we not only put the holistic view of our consultants at your service, but also offer effective training in various disciplines from ITIL® to PRINCE2® to Scrum. In order to fill your own role perfectly on the job, personal coaching afterwards is the best choice. In this way, you anchor your IT service management sustainably from every perspective and set the course for success.
Do you want to know which building blocks are the best way to start your IT service management? Then get in touch with us!
Your free initial consultation
Let us advise you!
We will be happy to advise you - Do you have any questions?
Being a consultant - reaching for the stars
Do you want to take on new challenges, help organizations achieve peak performance and make customers' eyes light up? Join the established SERVIEW consulting team! As a unique company fully focused on world-leading management methods, we offer consultants the best career options in the areas of service management, project management and agile methods. From German medium-sized businesses to international corporations, we advise and support a wide range of exciting companies in their transformation. Take a look at our current vacancies!
Management level: Program Management & Change Management
Customer level: communication strategy