SERVIEW Summit BMPK Special

7 reasons why the BMPK is your place to be

Professional exchange, paired with the best entertainment and community among like-minded people: You can only experience this unique mix at the SERVIEW Summit BMPK24! A visit is particularly worthwhile for you, because here ...

  • ... gain a comprehensive market overview of the top software solutions available at Europe's largest expo.
  • ... get to know the latest trends and developments in the industry.
  • ... exchange ideas with leading experts from the fields of IT service management, project management and agility and expand your professional network.
  • ... deepen your knowledge in workshops and practical presentations and gain inspiration for tackling current challenges.
  • ... expand your know-how through targeted training with globally recognized certificates.
  • ... benefit from the experience gained by other IT organizations in implementing (agile) service and project management.
  • ... experience spectacular evening events including a live concert by Truck Stop and celebrate in a Wild West atmosphere.

Convinced? Then become part of the BMPK and get started!

Book ticket now


At the congress: Collect CPD points for your further training!

And another incentive for all congress visitors: Did you know that you can earn CPD points at the BMPK? The "Continuing Professional Development Program" from PeopleCert is designed to ensure that your specialist knowledge is always up to date. For all Global Best Practice certifications (ITIL, PRINCE2 etc.), recertification is required within three years of the original award date. You can collect CPDs for this - also at the BMPK! The maximum number of 15 points is available for participation in the congress. You submit these directly via your PeopleCert account. You will need a confirmation of participation as proof, which you will receive at the Service Desk.

Learn more

Press release: Growing together - that is our goal!

"For me, professional success is closely linked to continuous learning, networking and strong relationships. The SERVIEW Summit BMPK puts these values front and center. It provides a platform that brings together people from all levels of experience - from greenhorns to sheriffs, from students to alumni, from subject matter experts to executives. The trade fair and congress are aimed specifically at a broad audience: our agenda includes basics for industry newcomers as well as advanced knowledge for those who want to deepen their know-how. It is this diversity that makes the BMPK so exciting!

We pride ourselves on creating an environment in which every participant can grow and develop - both on a personal and professional level. The focus is on interpersonal interactions, the exchange of ideas and experiences, a culture of open dialog.

For me, the BMPK is more than just an event; it is an integral part of our philosophy of building and nurturing relationships, sharing knowledge and actively contributing to the development of our industry. We invite you to be part of this experience and grow together with us!"

Michael Kresse, Owner and Managing Director SERVIEW GmbH

Big, bigger, Expo: look forward to these top-class exhibitors

The leading software and service providers for IT best practices gathered in one place: only at our big expo! Around 50 exhibitors will be presenting top solutions from the fields of IT service management, project management, agile and more. This means you will meet more IT best practice pioneers face to face at the SERVIEW Summit BMPK24 than anywhere else in Europe! These exhibitors from the fields of IT service management, project management, agile and other sectors await you:

  • DCON
  • Omninet
  • Omnivolution
  • Atlassian
  • Ivanti
  • Consulting4IT
  • Matrix42
  • USU
  • Servicenow
  • KIX
  • Kyberna
  • ManageEngine
  • Opentext
  • Serviceware
  • TOPdesk
  • Freshworks
  • Servalx
  • Atlassian
  • Seibert
  • Planta
  • Servicenow
  • Planta
  • Servicenow
  • Frends
  • Lomnido
  • Smaworx
  • Ibitech
  • PeopleCert
  • Fastlane
  • Hackers4Good
  • SVA
  • UnitedCreation
  • Cordaware
  • Anydesk
  • Splashtop
  • Micronova
  • BluExperience
  • Oneio
  • Softwaregini

Need some quick input? Welcome to our Saloon Talks!

One topic, 15-minute shoot-out: that's our Saloon Talks. True to the motto "Keep it short instead of rambling on", our experts give you a compact introduction to the respective specialist area - and get to the heart of the matter for you. The following Saloon Talks are on the agenda:

ITSM Trail

  • Saloon Talk: ITIL 4
    Wednesday, May 15, 4:00 - 4:15 p.m.
  • Saloon Talk: Management of Change in the ITSM Transformation
    Thursday, May 16, 2:45 - 3:00 p.m.
  • Saloon Talk: ITSM introduction
    Thursday, May 16, 3:45 - 4:00 p.m.
  • Saloon Talk: Are You Ready for Service Management?
    Thursday, May 16, 5:45 - 6:00 p.m.
  • Saloon Talk: ITSM tool selection
    Friday, May 17, 10:45 - 11:00 a.m.
  • Saloon Talk: What is the new ITIL Accredited Consulting Partner Program (ACP)?
    Friday, May 17, 11:45 a.m. - 12:00 p.m.


Agile Trail

  • Saloon Talk: Agile Upskilling
    Thursday, May 16, 2:15 - 2:30 p.m.
  • Saloon Talk: Scrum
    Thursday, May 16, 4:15 - 4:30 p.m.
  • Saloon Talk: Agile Transformation
    Thursday, May 16, 5:15 - 5:30 p.m.


PM Trail

  • Saloon Talk: PRINCE2 7
    Thursday, May 16, 12:45 - 13:00
  • Saloon Talk: What's new in PRINCE2 7?
    Wednesday, May 15, 3:00 - 3:15 p.m.
  • Saloon Talk: Project management implementation
    Thursday, May 16, 4:45 - 5:00 p.m.

The program is subject to change at short notice.


Further input

  • Saloon Talk: TOGAF
    Wednesday, May 15, 3:30 - 3:45 p.m.
  • Saloon Talk: What's new in ISTQB 4.0?
    Wednesday, May 15, 4:30 - 4:45 p.m.
  • Saloon Talk: Design Thinking
    Thursday, May 16, 3:15 - 3:30 p.m.
  • Saloon Talk: Increasing brand awareness in specialized IT markets
    Friday, May 17, 10:15 - 10:30 a.m.
  • Saloon Talk: Lead magnets in the technology industry: Content strategies that sell
    Friday, May 17, 11:15 - 11:30 a.m.

All highlights and presentations can be found in the BMPK24 app. Download now and always have the latest program at your fingertips.

To the app

Trend topic AI: You shouldn't miss these presentations!

Artificial intelligence is currently revolutionizing our working world. No wonder that many of the expert presentations at our congress also revolve around this topic! Our speakers will reveal how they are already successfully using AI in their companies and venture a look into the future:

Wednesday, May 15

  • AI in SMEs: Use Case DKV Mobility
    15:00 - 15:45
  • Will AI eat my job? A discussion on the place of humans in the future
    15:00 - 15:45
  • Individualization meets standardization - efficiency thanks to low code & AI
    15:00 - 15:45

Thursday, May 16

  • Artificial intelligence: How to bring transformative technologies into the company
    15:15 - 16:00
  • Service management in transition: into the future with AI
    16:15 - 17:00
  • HaloITSM: The future of the service desk with AI
    16:15 - 17:00

Friday, May 17

  • GenAI: Current progress and strategies for the real world
    10:15 - 11:00 a.m.

Discover more lectures

Agile & digital transformation: how are others coping?

Sneak peek behind the scenes at leading companies: At the congress, Aldi Süd, Commerzbank & Co will talk about their experiences with agile working and digitalization. What went well, what stumbling blocks were there? Experience first-hand insights into current trends and strategies in the industry. You can look forward to it!

  • Agile working at ALDI SOUTH: Challenges and successes on the road to transformation
    Thursday, May 16, 2:15 - 3:00 p.m.
  • Commerzbank's agile journey - Our learnings
    Friday, May 17, 10:15 - 11:00 a.m.
  • Field report: Digitization strategy of the city of Bad Homburg v. d. Höhe
    Wednesday, 15 May, 4:00 - 4:45 pm

Browse through the program

Breakfast exchange: What is the Brown Bag Session?

A morning full of input in a relaxed atmosphere: three discussion rounds with different topics await you at the Brown Bag Session on Wednesday morning. Sit at the table of your choice, listen or take part in the discussion - the sessions are intended as a forum for the exchange of ideas and experiences. The sessions start at 9:00 a.m. Here is the timetable:

1st session: 9:15 am - 10:00 am

  • Table 1 | Table Captain: Nemanja Adamovic | Solution Sales Executive Tx (ServiceNow): The untapped revolution: How GenAI could change the ITSM world - and why it hasn't happened yet
  • Table 2 | Table Captain: Lomnido: Revolutionary approaches in cross-company service communication
  • Table 3 | Table Captain: Marco Bichel | CEO (SERVIEW): The guardian of the healthcare system: IT Service Management!

2nd session: 10:15 am - 11:00 am

  • Table 1 | Table Captain: Gianmarco Rubino | Managing Director (HALO ITSM): The Halo Way - the journey from bedroom start-up to global player (in English)
  • Table 2 | Table Captain: Dr. Hagen Schorcht | Head of Division (Federal Statistical Office): Service management in public administration
  • Table 3 | Table Captain: Boris Ogermann | Head of Data Analytics & Science - People Lead (TIMOCOM): Transparent leadership

3rd session: 11:15 am - 12:00 pm

  • Table 1 | Table Captain: Peter Meyerhans | CIO (Drees & Sommer) : AI - hype? No, an endlessly long story!
  • Table 2 | Table Captain: Ekkehard Schmider | Customer Engagement Executive (QAware GmbH): Artificial intelligence: And what are YOU waiting for?
  • Table 3 | Table Captain: Axel Himmelreich | Solution Sales Digital Process Solutions (SVA System Vertrieb Alexander GmbH): Security in the digital Wild West: Backup & Cyber Resilience in the fight against data bandits

Profession: Speaker! Spotlight on for our professional speakers

The digital transformation is progressing inexorably. What does this mean for our collaboration? In addition to CIOs and practical heroes from companies, we have also invited three full-time speakers to provide insightful answers: In their keynotes, they will offer insights and inspiration for the challenges of a rapidly changing world of work.

Tim Cole: Expert on the future and digitalization
Are robots the better bosses? What power do customers have in the age of the internet and e-commerce? And what will the working world of tomorrow look like? In his presentations, Tim Cole sheds light on the opportunities and risks of digitalization in the world of work.

His keynote at the BMPK: Wild Wild Web - What the history of the Wild West teaches us about the future of digital society
Thursday, May 16, 1:15 - 2:00 pm


Christoph Holz: Digital Sensemaker
He is a computer scientist and aerospace engineer, start-up founder, Silicon Valley entrepreneur, angel investor and a real cyborg. His activities as a speaker, podcaster and university lecturer have taken Christoph Holz from CeBit and Google to Nigeria and China. He explains the complex digital future in an incomparable and humorous way. He combines technology, society and business to create a meaningful whole.

His keynote at the BMPK: What we can learn from Winnetou about digital leadership
Friday, May 17, 12:15 - 13:00



Richard de Hoop: expert in team building, leadership and motivation
The entrepreneur and keynote speaker from Holland uses music as a metaphor and source of inspiration for his talks. His main topics: Resilience, agility, team interaction and the future of work.

You can find more keynotes and speakers from our 60+ lectures in the BMPK24 app.

All speakers


The outfit question: Is there a dress code?

There is no special dress code for trade fairs and congresses. Come in whatever you feel comfortable in! You are welcome to let off steam in terms of clothing at our "Wild Wild Best" theme party: here we are happy to welcome Western outfits in proper style. Whether cool like Wyatt Earp, elegant like Belle Starr or casual like Billy the Kid - let yourself be inspired by the looks of your western heroes. As a hot incentive, we'll choose the most original costume and reward it with a prize that's really something!

If you would like to take part in the Peter Maffay Foundation's "Walk & Run", you should wear sturdy shoes - because it goes through the forest. For our "Round Up & Bonfire" evening event, it's best to pack something warm, as it takes place outside in good weather.

To the FAQ

From the beginnings to today: how the BMPK has developed

This year we are celebrating the biggest BMPK ever, but even the biggest event started out small: Once launched in Bad Orb in 2003, the BMPK has developed into one of the most important meeting places for the IT industry within 20 years.

Always at the start: an entertaining motto that gives the trade fair and congress a content-related framework. From "Big Bang of Best Practices" to "May the Force of Service be with you" and "Welcome to the jungle" - each motto is implemented in the stage design, communication and, of course, the program. Prominent speakers have also always been an integral part of the BMPK: personalities such as René Borbonus, Urs Meier, Thorsten Havener and Vince Ebert have provided fresh impetus in recent years.

In 2016, the BMPK was held for the first time at the Lufthansa Conference Center in Seeheim-Jugenheim, where it is still based today. When the COVID-19 pandemic hit the world between 2020 and 2022, the BMPK had to take an involuntary break for three years. The triumphant return in 2023 under the motto "The fast and the reliable IT" set new standards: with first-class exhibitors, speakers and Craig Lieberman as special guest, who gave insights into the "Fast & Furious" film series, the event reached a new dimension. Original cars from the films enhanced the experience and underlined the connection between technology and real IT applications.

From its beginnings to its current size, the development of the BMPK impressively demonstrates how an event can grow and adapt to the variable requirements of an industry. Every year brings new challenges and innovations that strengthen the BMPK as an indispensable meeting place for IT professionals!

Location with flair: Why Seeheim & the BMPK are a perfect match

The right location is crucial for promoting free exchange and focusing thoughts. We found the perfect location for our event at the Lufthansa Seeheim conference hotel in Seeheim-Jugenheim with its 25,000 square meter congress center!

Opened in 2009, the Conference Center with adjoining hotel is ideal for the BMPK: state-of-the-art technical equipment, great service, an attentive team, literally excellent rooms - including the "Coolest Conference Room 2020" - and daylight everywhere with a view of the greenery. A central congress hall, the spacious outdoor area and numerous hotel rooms offer participants, exhibitors and the BMPK crew ample space for an airy, unrestricted exchange of ideas.

The Conference Center is located on a ridge in the Odenwald Nature Park. The architecture and interior offer modern comfort in a pleasant atmosphere. Guests also benefit from the excellent transport connections: Frankfurt am Main and Heidelberg can be reached within half an hour, and Darmstadt is in the immediate vicinity. Would you like to find out more about this extraordinary location? Then take a look at the hotel's website!

Discover location

Precious as gold nuggets: These tech prizes are in the lottery pot

Visit the gold diggers at Rio Bravo and collect valuable nuggets at the BMPK to win valuable prizes at the Expo Rally! All attendees who have submitted their filled treasure map to SERVIEW City Bank by 11:00 a.m. on May 17, 2024 will be entered into a draw for the following main prizes: 

1st place: Apple iPhone 15

2nd place: Samsung Galaxy Book2 Go

3rd place: Xiaomi Watch 2 Pro

The prize draw will take place on Friday at around 13:00 at the end of the congress on the BMPK24 stage. Information on participation can be found here:

More about the treasure hunt

The next issue will be published on

June 13, 2024