November 2023

Whether for small teams or large groups, for webinars, coaching sessions, online training or conferences: We are now also renting out our seminar rooms to external parties. All rooms in sizes S, M, L and XL have natural daylight and WiFi and are fully equipped with the latest technology. From hybrid training and conference rooms, teamwork areas and our comfortably furnished English Library to state-of-the-art sound and social media studios, we can offer you the right room for every purpose - including a catering package on request. Feel free to send us an inquiry!

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Both roles have one thing in common: they help to successfully master the agile transformation. However, agile coaches and agile leaders have different tasks and areas of application.

Roles and responsibilities:

• An agile coach focuses on promoting agile principles and practices within the team. They work with groups, individuals or management to support the introduction of agile methods, provide training and workshops and remove obstacles. The Agile Coach helps teams to optimize their processes, become adaptable and self-learning.

• An agile leader, on the other hand, is first and foremost a leader who drives the agile transformation throughout the organization. Agile leaders are often part of the management or executive level and are responsible for shaping and implementing the vision and strategy for the agile transformation. They create a framework that enables teams to work in an agile way and promote a culture of agility throughout the company.

Focus:

• The Agile Coach's main focus is on supporting and developing teams and individuals. He offers coaching and mentoring to support people in continuous improvement.
• Agile leaders, on the other hand, focus on the big picture: They focus on strategic alignment and create an environment that fosters agility throughout the organization. They set the agile vision and strategic goals and help to remove obstacles at an organizational level.

Hierarchy:

• Agile coaches are often not managers, but experts in agile methods and practices. They generally act on an equal footing with the teams they support.
• Agile leaders often hold management positions and therefore operate at a higher hierarchical level. They have more influence on strategic decisions and the corporate culture.

Conclusion:

In many agile organizations, agile coaches and agile leaders work closely together to successfully implement the agile transformation. The coaches support teams in implementing agile practices, while the leaders create the organizational framework at a higher level and ensure strategic alignment. Both roles are important in an agile organization and complement each other.

Would you like to inspire others to adopt an agile mindset or pave the way for fresh change as a coach or leader? In our workshops with a maximum practical component, we provide you with agile skills and prepare you optimally for your role.

Get off to an agile start

In previous issues of MAG, we have discussed the step-by-step implementation of sustainable, future-proof service management. However, there are aspects of an implementation that cannot be carried out step by step, but are fundamental to the entire duration of the project. We will take a closer look at these today and in the next issue.

A large-scale project such as a service management project requires professional project management in order to control the project phases in a targeted manner. This applies both to larger programs that pursue a complete implementation of service management, for example in accordance with the requirements of ISO/IEC 20000, as well as to medium-sized and smaller projects. Projects of this size usually aim to implement or improve individual processes or process areas. However, even if they appear more manageable in comparison, they should be taken seriously and approached seriously in order to achieve maximum success.

Manpower: the ratio must be right

As in other projects, the management effort at the end must be commensurate with the size of the project. A huge water head of project managers in a 20-day project would be just as inappropriate as a single project manager who is supposed to take responsibility for a multi-year service management program as a kind of side job. So don't forget that if you care about your project, your time and your money, there must be a balance between administrative effort and manpower.

A sensible approach is to bring external expertise on board to drive the project forward. Our SERVIEW consultants are fully trained and experienced project managers. They work according to the internationally recognized project management method PRINCE2®. It is particularly suitable for service management projects, as it not only originates from the same company as ITIL®, but is also process-based like ITIL and conceptually aligned with the ITSM framework as far as possible.

Strong project management as the basis for success

Good and strong project management supports and drives the project throughout its entire duration. It assumes responsibility for planning and controlling activities, maintaining important project documents, communication and, of course, achieving the desired results. In this way, a reliable project management team is also responsible for the success of the project as a whole. If you want to benefit to the maximum from our wealth of experience, we will be happy to provide you with a consultant as a project manager or as a coach for your own project manager. This is because we take many aspects of an ITSM project for granted that your own project manager may be doing for the first time or only rarely. In this way, external expertise helps to limit the effort and increase the visible quality of your project right from the start.

During implementation, we must also consider the aspect of change management. Managing organizational change is less about the "hard" facts of process design and implementation and more about the "soft" factors of the project. Dealing with the enthusiastic and impatient, for whom everything cannot go fast enough, requires just as much sensitivity as the gentle but emphatic and effective overcoming of any resistance that arises. A proven change management approach is therefore of crucial importance as the backbone of the entire implementation. Our consultants combine internationally recognized, scientifically based concepts such as the "Eight Steps to Transform Your Organization" by J. P. Kotter or the "Deming Cycle" for continuous quality management by William Edwards Deming. Our ITIL expertise and many years of practical experience from a large number of small, medium and large service management projects naturally flow into our approach. So take the plunge and set your project up for success: Talk to us!

Arrange a free initial consultation

Among other things we offer:

• a strategy and individual roadmap for implementation, including timeline, resource requirements and risk management
• an assessment of the current maturity level of your ITSM processes, including opportunities for improvement
• a customized organizational design that is tailored to your specific requirements and goals
• a clear definition of roles and responsibilities within your ITSM organization to improve collaboration
• the training and further development of your employees
• detailed documentation for each ITSM process, including all process steps, tools, technologies and relevant metrics
• Support with tool selection
• Communication strategies for employee participation
• and much more ...

Together with you, our experienced consultants create the IT service management that best suits your business. Save yourself time and effort - and get the ITSM boost for your organization!

Learn more

A big round of applause to all participants and our fantastic partners of the ITIL-TOOL MEETUPs 2023! Together with us, you made the three events what they are: an exciting format and intensive exchange at eye level! Our business speed dating had only one goal: to bring together IT professionals and organizations with the right software. Mission accomplished! We are already looking forward to next year - then not only in Hamburg, Munich and Frankfurt, but also in New York and London.

Secure your place now

From May 15 to 17, 2024, there is only one place to be: the BMPK24. From the inexpensive one-day trade fair visit to the combined trade fair & congress ticket to the all-inclusive package: you decide which ticket you start your Wild West adventure with! One thing's for sure: you're on the right track with every nugget.

Expo-Nugget:
1 day trade fair (Expo)

BMPK-Nugget 1:
2.5-day congress trade fair including evening events and expo

BMPK-Nugget 2:
0.5 days Pony Express & 2.5 days congress trade fair, including evening events and expo

BMPK-Nugget 3:
0.5 days training & 2.5 days congress trade fair, including evening events and expo

BMPK-Nugget 4:
2 days training & 0,5 days Pony-Express & 2,5 days congress fair, incl. evening events & expo

BMPK-Nugget 5:
2.5 days training & 2.5 days congress trade fair, including evening events and expo

Details & book

Your IT brand should stand out from all the competition - but how? The answer is: your brand needs a clear profile. This is the only way to stand out from the competition and leave a lasting impression. This also has an impact on sales, as companies with a clear brand profile are measurably more successful.

Good reasons for strategic and emotional brand positioning at UnitedCreation! The workshop is suitable for all IT brands that

• strive for fame,
• want to touch their customers emotionally,
• strive for greater visibility on the Internet and
• want to sell better.

You position your brands from two coordinated perspectives: analytically and strategically with the help of the FLASH model and emotionally or "magically" with the help of an archetype. Archetypes are clearly defined identification figures; every strong brand can be assigned to one of twelve archetypes. The personification of your brand creates an emotional radiance: it brings the brand to life, creates deeper meaning, greater enthusiasm and voluntary participation among the target groups.