October 2023

Concentrated expert power: These are our trainers

And something else new on our website: From now on you will find all our trainers there at a glance - and thus the whole range of our certified specialists! The special feature: For each team member we have linked you to the current evaluations of real training participants - so you can convince yourself even better of the quality of our courses.

To the experts

Scrum Master: A critical role in the Scrum framework

In an ever-evolving business world, it is critical for organizations to effectively achieve their goals. This is where agile frameworks like Scrum come into play, and with them roles like the Scrum Master - a catalyst for the success of agile teams. Learn about the duties and responsibilities of a Scrum Master - and why official certification for this role is invaluable.

What is a Scrum Master?
The Scrum Master plays a key role within the Scrum team. Together with the product owner and several developers, he forms a powerful unit that completes a product in iterative development steps. As an expert in agile product development, the Scrum Master takes responsibility for implementing and adhering to Scrum principles and practices. Through his or her skills and knowledge, he or she supports the team in working efficiently and removing obstacles that could impede progress.

His tasks include process coordination and improvement: The Scrum Master ensures that the team understands the Scrum process and applies it effectively. He supports the planning of sprints, moderates Scrum events if necessary, and promotes the continuous improvement process. He also supports the developers and especially the product owner with useful techniques for measuring progress, for quality assurance and, if necessary, for estimation.

In addition, the Scrum Master takes care of removing obstacles to the team's work. He also acts as a mediator between the Scrum Team and external influences. In this way, he ensures that the team can work in a productive environment. In doing so, he does not necessarily have to eliminate every single problem or obstacle himself, but above all triggers challenges to be tackled promptly.

Supporting and encouraging the team in its growth and self-organization is another central task of the Scrum Master. After all, it is the declared goal of every Scrum team to work together and learn in the best possible, self-organized way. To this end, the Scrum Master coaches his team to enable effective collaboration and further development. He helps develop skills, ensures that each team member understands and can optimally fulfill his role and responsibilities. In the course of this, he also promotes continuous, empirical learning for the entire team.

The advantages of Scrum Master certification
An official Scrum Master certification brings with it numerous advantages. For one, it signals to potential employers and clients that you have in-depth knowledge and practical experience in agile development work. This makes Scrum certification a valuable step in validating your skills and expanding your career opportunities, including, for example, future salaries.

On the other hand, a Scrum Master certification enables a deeper engagement with Scrum principles and practices. It expands the understanding of agile methods and enables the Scrum Master to effectively support the team and continuously improve the Scrum process. You could say knowledge is power - in this case the power to support your own Scrum team in the best possible way. Therefore, aspiring Scrum Masters are definitely recommended to get an official Scrum Master certification, for example as Professional Scrum Master (exam by scrum.org) or as PeopleCert Scrum Master (exam by PeopleCert).

SERVIEW offers first-class training courses for certification as a Scrum Master. So if you're interested in expanding and officially proving your skills as a Scrum Master, you've come to the right place. SERVIEW Scrum training courses prepare you not only for the exam, but also for practice - after all, it's being part of a real team that you'll give your all for as a Scrum Master. Take a look at our overview of all Scrum trainings!

Discover Scrum Trainings

By the way: Our popular Scrum reference book will soon be published as a hardcover edition at many online retailers. The ideal knowledge companion on your journey to becoming a Scrum Master! Of course, you can still add the e-book to your SERVIEW training for the special price of €19 (net).

New ITIL® Combitraining: Plan, Implement & Control

How do you save effort, time and money on your way to becoming a Practice Manager? With a combination training instead of five individual practice trainings! In our new, three-day combination module "Plan, Implement & Control", you will deal in detail with the following five relevant core practices from the ITIL® framework:

• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management

"Plan, Implement & Control" provides you with the tools to successfully plan and control services. You will learn the key principles of the five practices mentioned above and how these practices can be integrated into the value-creating processes of an organization.

The certification is suitable for all IT managers, leaders, consultants and other professionals who are strategically involved in the further development and improvement of organizations - especially for those IT specialists in whose organizations ITIL is used.

Learn more

Learning aid, loyal companion, premium reference book: The ITSM Video Library is all in one! Consisting of 40 technical videos with over 300 minutes of content, it was produced by SERVIEW itself - and unfolds its full effect especially in conjunction with the ITIL 4 Foundation!

Before training begins, it offers beginners an easy-to-understand introduction to terminology, basic concepts and best practices from the ITSM world. This means you can start your training well prepared. After completing the ITIL Foundation, the video library acts as a reference work to reinforce what you have learned: Here you get insights directly from industry experts and learn from real ITSM implementation examples!

Best of all, you can brush up on your knowledge 24 hours a day, 365 days a year - and access the films at any time via desktop, tablet or smartphone.

The ITSM video library can be added to any ITIL training course as an additional option for €99 via the shopping cart. An investment that pays off for your career!

To the library

How to Implement Service Management: ACT

In the "CHECK" step, we have identified numerous target-oriented optimization options in the best case. Now it is time to act on them! This action module is about implementing the adjustment potentials found in the previous phase in order to firmly anchor the new processes in the organization.

When this has been achieved is reflected, for example, in the statements made by your employees. Because it is an unmistakable sign that the new processes have arrived in the organization when your employees begin to defend the new ways of working. If the statements "This is the way we have to work here" is displaced by "This is the way we work here", you have overcome an amazing challenge. However, we should keep in mind that the ACT step - like PLAN, DO and CHECK - is also run through several times in a phased project approach to gradually introduce and embed all processes.

Once the necessary adjustments have been made to the service management project and the targeted maturity level has been reached, an external and formal audit against the requirements of ISO/IEC 20000 can also take place in this phase. Such an audit certifies the achievement of a high-quality performance level of your processes by an external, neutral body. If you want to see success, the audit can therefore be extremely useful beyond measurements and reports. In addition to the high level of motivation for the employees involved, it has a decisive signal effect on all those who are still reluctant to cooperate or who do so because they are instructed to do so. ISO certification also achieves considerable positive effects in the presentation to customers.

Certification that your processes meet the requirements of ISO/IEC 20000 is the ultimate proof that you take the quality of your service management seriously and really have it under control.

With the completion of this phase and the official certificate of conformity, service management can be considered implemented in your organization. Now, at last, the process passes to the responsibility of the higher-level management system for the continuous further development of service management. After all, a service management journey is never at an end. It is a continuous process of adaptation and alignment to the changing needs of your customers and your business.

Rely on our officially certified SERVIEW service management consulting approach right from the start. Then you are sure to arrive at this stage and complete it with success.

So do you now know everything you need to approach your ITSM project in a targeted manner? Almost! In the next few issues, we will focus on two continuous aspects that must accompany the entire project in order to achieve success: A well-positioned program and change management, and the overarching communications strategy. Stay tuned!

Full consulting power with our Agile Experts

More and more companies want to adopt an agile approach. That's a good thing! However, agile transformation is a process that takes time and know-how - and depends significantly on the people who drive it. This is where our experienced Agile Experts come in!

These are highly skilled professionals who specialize in integrating agility into the corporate culture. They work closely with your team to make the introduction of agile methods in your company as smooth and effective as possible. We provide you with the following Agile Experts:

Agile Coach: Our Agile Coaches provide mentoring for your entire organization, support you in the introduction and optimization of agile methods. They help identify or overcome barriers to agility and promote the agile mindset.

Scrum Master: Our Scrum Masters are experts in applying Scrum principles and practices. They help your teams implement Scrum effectively, foster collaboration, and help remove obstacles.

Product Owner: Our Product Owners take responsibility for the product vision and backlog management. They work closely with stakeholders and the development team to ensure that the product meets business objectives and delivers high customer value.

You too can benefit from the wealth of experience and knowledge of our professionals and accelerate your agile transformation!

Let's go

The one or none: Award for your ITIL compliant software

From now on it's valid! The transition period from CERTIFIEDTOOL to the new Accredited Tool Vendors program (ATV) is now over - many tool manufacturers have recognized the enormous importance and charisma of an official quality seal and have taken on the certification process. Several well-known companies have already successfully taken this step, and demand from customers is also growing steadily. Do you also want to have your ITIL-compliant software certified and position yourself as a leader? Then contact us!

Learn more

Successful Tool Time: That was doubly great!

6 sessions - the world's leading software manufacturers - 45 minutes each: These were the ingredients for our business speed dating in Frankfurt and Hamburg. Two of three ITIL-TOOL MEETUPs are behind us and we are convinced: Some matches have found each other!

The atmosphere at both locations was terrific. The participants: eager to learn and with plenty of questions. The exhibitors: highly motivated to convince everyone of their solutions. The air was on fire!

As hosts, it was a great pleasure for us to talk to you and to set up this extraordinary format. Thank you to everyone who was there! Fortunately, it's not quite over yet: The last ITIL-TOOL MEETUP on October 17 in Munich is still to come. Come by, it's worth it!

Register free of charge

First trade fair exhibitors: Welcome aboard!

Advance booking for BMPK 2024 is underway - and the first exhibitors at our big expo have already been confirmed. SVA, DCON, FUTUREDAT, OMNINET, Cordaware, Fast Lane, IBITECH, KIX, KYBERNA and TOPdesk are among the exhibitors. We're glad you're taking this Wild West journey as IT pioneers with us!

You also want to become a trade show exhibitor? You can find all the information you need about your presence and sponsorship opportunities in our exclusive exhibitor guide.

This way

Hand in hand, even more can be achieved! That's why, after many years of close and successful collaboration, we joined forces with the marketing professionals from UnitedCreation in 2022. The agency from near Karlsruhe specializes in marketing for the IT industry - and is thus one of the few agencies here in the region with this special focus.

Together with UnitedCreation, we have already successfully mastered many projects. For example, the marketing experts regularly create the websites for events such as the BMPK and our ITIL TOOL MEETUPs, design program booklets and flyers, shoot videos, and handle communication on our social media platforms.

"We don't just speak your language, we also think in your codes," promises the agency team - and we can say from experience: That makes collaboration much easier. No long briefings, no awkward back and forth - here, both sides understand right away what is needed. Technically savvy and creatively visionary, UnitedCreation puts IT companies in the spotlight - be it through sophisticated brand strategies, effective campaigns and ads, professional search engine and social media marketing, web development, event planning and much more. For a radiant IT brand presence and a place at the digital forefront!

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