The training was great! Many thanks to Artur who has presented super and understanding. Really two great days! Has been fun.
Rated /5
based on customer reviews
Training and trainer top
27.05.2022
| Marc Götte(NGDA - Netzgesellschaft Deutscher Apotheker mbH)
The hybrid training with the participants was great. The contents could be conveyed, the exchange worked. Artur has brought it all together very skillfully and had an answer to all questions.
One suggestion for improvement (and this goes to the company): Take distance from the capsule coffee and rather put fully automatic machines for the coffee supply. This even works in hotels and saves these vast amounts of wasted aluminum. This should be an easy step for Serview.
Rated /5
based on customer reviews
Feedback on the training and the Virtual Classroom
23.03.2021
| Sterlinski, Jörg(GiSA GmbH )
I did my first virtual training with Serview. I am very excited about the format. For the future, if the opportunity arises, I will book / attend this format again.
The trainer and class (2 participants) were optimal to work through the material. small group very efficient.
It was a very cohesive event.
Thanks a lot
Jörg Sterlinski
Rated /5
based on customer reviews
Top Training
12.01.2021
| Anonymous
Dear Nina,
thank you very much for the very good training and the extra shift this afternoon.
- Very good examples from practice
- Very good and precise verbalization of the learning content
See you at the next training!
Greetings
Michael
Trainer: Nina Heinze
Rated /5
based on customer reviews
Feedback
18.10.2020
| Tobias Maibaum
The training was fun and you learned a lot. The premises were good, the lecturer was also top. Overall, a very pleasant atmosphere and productive.
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Very good and instructive training
16.10.2020
| Anonymous
I was the only participant in the course and I learned a lot during the two days.
learned a lot during the two days of the course.
Philip did a very good job and we had many
many example discussions on certain points!
Will definitely recommend you!
Rated /5
based on customer reviews
Everything wonderful
09.10.2020
| Ingolf Fischer(Jack Wolfskin)
Very good presentation style, content conveyed in a simple and understandable way.
Trainer: Andrea Kremer
Rated /5
based on customer reviews
very good introduction to Scrum / Scum-Master
05.10.2020
| Anonymous
The 2-day in-house course gave a very good introduction to Scrum (roles, processes...). Supported by good training materials and motivating knowledge transfer, the time was - thanks to the game rounds - very lively and memorable.
Trainer: Tino Besser
Rated /5
based on customer reviews
Button
04.10.2020
| Anonymous
You are the best of 100 points Have been very well advised
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Feel-good atmosphere and concentrated knowledge
01.10.2020
| Malik Thien(Itebo GmbH)
The 2 day course was very enjoyable. The audience was involved a lot, the workbook complemented the virtual content perfectly. Ms. Heinze obviously feels comfortable in the ITIL environment and can answer all questions in detail without ifs and buts.
The course was fun!
Trainer: Nina Heinze
Rated /5
based on customer reviews
Artur knows how to do it
22.09.2020
| Enrico Kucher (Bauer Systems KG)
Our trainer Artur always manages to convey dry and sometimes complex contexts in such a way that you not only understand them but also have fun while learning and there is enough room for questions and discussions.
Rated /5
based on customer reviews
Top event, super trainer
22.09.2020
| Anonymous
Location and catering top.
Super knowledge transfer, very structured with good practical examples.
Friendly interaction.
Individual knowledge transfer even beyond the topic.
Keep it up!
Rated /5
based on customer reviews
Highly recommended
14.08.2020
| Anonymous
Easy to understand, well guided with a view to the essentials and at a pleasant pace.
Everything was explained in detail and the differences were well highlighted.
A training that I can recommend to anyone.
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Well prepared and presented
21.07.2020
| Navid(Capgemini)
Nina had background knowledge and was good at answering questions.
Trainer: Nina Heinze
Rated /5
based on customer reviews
Great trainer and interesting content
17.07.2020
| Anonymous
The agile service manager was coherent in content and the way it was delivered using the prepared training material was also professional.
Arthur is a friendly, humorous and above all technically competent trainer.
Many thanks
Rated /5
based on customer reviews
Very structured and goal-oriented
10.07.2020
| Moritz
I found the training overall very pleasant.
Nina led through the content in a structured and goal-oriented manner.
The eloquent rhetoric was very memorable.
Now and then I find the slides not yet very mature, sometimes even a bit misleading. The syntactic and semantic elaboration in the workbook also has some room for improvement.
I am looking forward to the next training - it was a lot of fun!
Thanks a lot Nina! :-)
Trainer: Nina Heinze
Rated /5
based on customer reviews
Good start agile service management
17.04.2020
| Anonymous
I liked the online classroom training very much. The content was very close to the description and to my imagination. I already had prior knowledge of Scrum but it is a good idea to apply these principles to processes.
The content was well conveyed by the trainer and through appropriate examples and questions on the topics I was able to memorize the points well. The workbook principle also fits well with my learning style, because I like to learn with a few notes and bullet points on different topics.
Rated /5
based on customer reviews
Good training, good trainer
17.04.2020
| Oliver Routschka(Omninet)
Good training, good trainer, everything flawless
Rated /5
based on customer reviews
Very good training
09.04.2020
| Anonymous
Speed, lecture and explanations were very good. The trainer responded well to the needs of the participants.
Rated /5
based on customer reviews
Good training
09.04.2020
| Anonymous
The training was very good. The speed could be kept high throughout.
Philip was ready for any question and discussion and could score with many practical examples and experience.
Gladly again!
Rated /5
based on customer reviews
Overall very satisfied
20.02.2020
| Claus Jacobs(Vaillant Group Business Services)
The trainer's training concept and implementation were very good. However, I had also expected that the operation in the ASM would be addressed.
I also found the "boarding house" concept very good. I would just like to suggest finding a more sustainable alternative to Nespresso for the coffee. Firstly, it creates a lot of waste, and secondly, there are reservations about Nestle among many people.
Rated /5
based on customer reviews
Thanks a lot
18.02.2020
| Anonymous
I was very satisfied with the course and the trainer.
I learned a lot and everything was very well structured.
Rated /5
based on customer reviews
Very good seminar
30.01.2020
| Anonymous
Gut strukturiert, verständlich. Trainerin ist kompetent. Da für mich das Thema in einigen Teilen neu ist, ist für mich negativ, dass die Prüfung in Englisch erfolgt.
Rated /5
based on customer reviews
Itil 4 foundation
16.12.2019
| Michael Büll(Pronovabkk)
Very qualified training.
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Scrum for Dummies
29.11.2019
| Patrick Kobus(MVI Promind Gmbh )
The trainer made the 3 days of the seminar in a very clear and fun way. I would book another seminar with Serview and especially with this trainer at any time.
Rated /5
based on customer reviews
Evaluation training/trainer
10.11.2019
| Anonymous
Ms. Melika Saric has conveyed the training content of the course extraordinarily understandable to the course participants. This content was explained with very understandable practical examples of Melika. I can highly recommend the course with this trainer.
Rated /5
based on customer reviews
Excellent training
08.11.2019
| Benedetto Erik(ADAC IT SERVICE GmbH)
I attended the Agile SERVICE Management training in Munich from Nov. 7-8. The training was conducted by Melika S.. About the trainer: Melika was in full control of the training at all times. It was never boring. The contents were illustrated and presented in a complete, understandable and above all practice-relevant manner. Questions were answered completely and competently at all times. Even difficult issues were explained in an understandable way and supported with practical examples. Here, one should definitely not be deceived by the age of the trainer. Even I, as an IT expert, was able to benefit from her extensive wealth of experience. Regarding the content of the training itself, it can only be said that the concept is really just a summary of Scrum and ITIL. These are accompanied by agile content. A practical implementation of the content would be possible, but is not feasible due to the current topic content. In particular, agile methods and best practices in IT operations are missing here. Overall, however, an interesting approach that offers room for improvement. The two days of training are appropriate for the content; however, the price is much too high for the content. However, this is a problem of the creator DevOps Institute and not SERVIEW. It remains the bland aftertaste that here another American training institute wants to make money quickly by copying already existing content. This as quickly as possible for current topics.
Rated /5
based on customer reviews
Everything Super
18.10.2019
| Martin Espenschied(SALT Solutions AG)
Super training with a very friendly and competent instructor.
Rated /5
based on customer reviews
TipTop
23.09.2019
| Anonymous
Super interesting and exciting business game with really high practical value.
Trainer: Björn Hinrichs
Rated /5
based on customer reviews
Best trainer at Serview so far
31.07.2019
| Anonymous
Expertise, practical examples and didactic methods just great!
Rated /5
based on customer reviews
Thank you
24.07.2019
| Florin Bot(Black IT )
Thank you
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Excellent training, ITIL4 up to date again
17.07.2019
| Anonymous
Very professional training, trainer had many years of ITIL experience as well as the necessary project experience. Good exam preparation and at the same time learned a lot about possible applications of ITIL in everyday IT. Absolutely recommend SERVIEW and ITIL4!
Trainer: Michael Heyn
Rated /5
based on customer reviews
Gladly more interaction
03.07.2019
| Anonymous
Basically, the content is easy to understand with the help. However, more interaction instead of frontal sound would be better.
Rated /5
based on customer reviews
Trainer good - content naja
25.05.2019
| Uwe Ditz(Merck KGaA )
Andrea communicated the content very well and picked up all the participants.
However, the content of the course had for me the impression of artificially mapping Scrum and Devops to the Service Manager.
Terms were slightly changed to be something else.
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Service Design
12.05.2019
| Birgit Hartmann (AOK NORDOST )
Andrea K. did a very good job of communicating the knowledge of service design. She managed to involve each of the participants, even if one of them did not necessarily make it easy for her.
Thank you Andrea and all the best for the upcoming!
Trainer: Andrea Kremer
Rated /5
based on customer reviews
Was a lot of fun!
02.04.2019
| Patrick Julius
Very sympathetic trainer with a lot of knowledge.
Trainer: Wolfgang Krüger
Rated /5
based on customer reviews
Good training
08.03.2019
| Caroline Luxenburger (BWI GMBH )
Content well conveyed, questions answered, schedule adhered to.
Rated /5
based on customer reviews
Training was very helpful
27.02.2019
| Andreas Wolf(City of Munich)
Trainer gave a good lecture. The composition of the participants was good. Overall, it was a lot of fun and I took away a lot.
The lunch unfortunately has only average canteen quality.
Rated /5
based on customer reviews
Top
12.02.2019
| Anonymous
Thanks a lot
Trainer: Björn Hinrichs
Rated /5
based on customer reviews
Great performance
05.02.2019
| Peter Martin Tröger(BWI GmbH)
2 days Agile Service Manager? What was that supposed to be?
Melika understood perfectly how to competently and confidently marry the 2 worlds I already knew with a lot of humor and assertiveness in a constellation of participants that was also exciting for the experienced trainer.
Even if the added value of the training in the sense of "something new" was clear, the 2 days were definitely worth it.
Rated /5
based on customer reviews
Very good trainer performance
05.02.2019
| Anonymous
Melika managed to create a very good learning atmosphere and appeared very confident.
Unfortunately, the framework is still a bit thin to sell it as Agile Service Mangement. The enlightening moments were missing. Anyway
With prior knowledge as a scrum master or product owner.
In contrast, many participants seem slain by the parallelism of the framework. Scrum garnished with Agile SM.
A lot of time is wasted on the basic explanation of the Scrum methodology.
It would be more targeted and sustainable to define a solid scrum master training as an entry requirement for the ASM. This way, the course participants have the agile tools "in their backs" and can focus on the adaptation to process design etc. in a "delta training". Focus in the ASM.
As a result, more well-founded examples/cases could also be worked on in the course.
Currently, the ASM is not a substitute for the Scrum Master and is too briefly spoken for the goal of Agile Service Management.
The points criticized here refer entirely to the framework.
The success of the course is due to Melika.
Rated /5
based on customer reviews
Mega
05.02.2019
| Lutz
Hammer
Rated /5
based on customer reviews
Everything is fine - only the Serview baseline is not met
04.12.2018
| Martin Remiger(msg)
Thematically, the expectations were met,
I would recommend the course and the company.
The course took place in Munich, which was probably the reason that the usual care did not correspond to the company standard in the headquarters. (Mainly I missed the colored pencils. I know, complaining on a high level, but when filling out the workbook really advantageous).
I'm also a little confused on the assessment, I would have expected a link for the appropriate course, and division into topic blocks. I wouldn't bother differentiating now.
Rated /5
based on customer reviews
Super!
27.11.2018
| Jörg Wiechers
Hello,
the translation of the course materials was not good.
Fortunately, this shortcoming was more than compensated by a great trainer.
Melika has conducted the course professionally and atmospherically excellent.
Many thanks!
Jörg
Rated /5
based on customer reviews
Top trainer with very interesting course
27.11.2018
| Daniel Thumm
Melika made the course extremely professional and entertaining and knows how to pick up her audience and respond to all questions very well.
The only negative point is that the documents are only available in paper form and not electronically. This is incomprehensible for me in this day and age.
Rated /5
based on customer reviews
Very good training with a great trainer!
27.11.2018
| Jochen Brügel(JobRad)
Melina has conducted the training very professionally and very clear and understandable. Many thanks and gladly again.
Rated /5
based on customer reviews
Very professional in a pleasant atmosphere!
27.11.2018
| Anonymous
The trainer was able to convey the content very well and answered all questions competently. It was not boring or monotonous at any time. Thanks to the workbook principle and the prepared flipcharts - I think all participants - were always well involved and the learning effect was very high. Fortunately, no slide battle!
The trainer was very well prepared and provided a pleasant atmosphere in which it was possible to concentrate for a longer time. She didn't just "reel off" her program, but responded very well to the group and conveyed the material in a very targeted manner - with practical examples as well. It was really fun. "By the way" all have also passed the exam at the end!
Rated /5
based on customer reviews
Competent speaker with practical experience
23.11.2018
| Alexander Lopez(bintec elmeg GmbH)
The topic of Scrum was taught very vividly using many examples and was never boring. I can recommend Mr. Moritz Wagner without reservation.
Trainer: Marcus Wagner
Rated /5
based on customer reviews
Very exciting program, explained in an easy to understand way!
20.11.2018
| Daniel Tschopp (Straumann Group)
The course was perfectly structured both in terms of content and methodology to gain a basic knowledge of Agile Service Management. The course leader also provided very good practical examples to bring the topic across in an interesting way. The training location was perfect and nothing was missing. I can therefore highly recommend SerView itself.
Rated /5
based on customer reviews
Safe, insightful and purposeful!
08.11.2018
| Maximilian Birk(time:matters GmbH)
Safe, insightful and purposeful!
Rated /5
based on customer reviews
Great training
22.10.2018
| Jens Kelschenbach(consult)
Never boring. Great documentation. Thanks Michael!
Trainer: Michael Baumann
Rated /5
based on customer reviews
New training - New insights
11.09.2018
| Anonymous
The training is new in Serview's portfolio and you can see that at one point or another.
It is definitely easier with previous knowledge of ITIL and SCRUM.
Too little time for discussion and development of the topic - often the topic is "presented" and you transfer the keywords from the flip chart into your workbook. However, the topic is already very well described there.
Nevertheless, an interesting approach to carry the "agile" thinking further into the organization and further into IT.
For anyone who is willing to open up to the agile approach and actively shape improvements in our fast-moving times, this is a good starting point to do so and to get to grips with the subject matter.
Rated /5
based on customer reviews
CASM - two interesting and instructive days
20.08.2018
| Anonymous
Melika has a very pleasant way of conveying the material to the group.
Some slides can certainly be optimized. We discussed that in the training sessions.
The location was nicely chosen and the catering worked great.
I am glad to have been there and proud to have achieved the certificate.
Keep it up!
Best regards
Jörn
Rated /5
based on customer reviews
Compact and well-founded
24.07.2018
| Anonymous
The training for Agile Service Manager conveyed the knowledge of SCRUM and DevOPS very well.
The workbook supported the whole thing well. As in previous training courses, Serview fully met my expectations.
However, the 2nd day was very packed. Here we should think about a slight shift of the content.
Rated /5
based on customer reviews
Very good knowledge transfer, as expected from Serview
Hello,
- methodical knowledge is conveyed in an entertaining way in Serview quality
- very vivid examples for deepening knowledge from real life
- Addressing the adaptation attempts of the participants for their own work
- but also pointing out the limits of methods, for example
Implementation requires commitment and framework conditions are necessary
- altogether a very successful further training
Thanks for it
R.Woywod
Trainer: Björn Hinrichs
Rated /5
based on customer reviews
better does not go
26.06.2018
| Anonymous
I could list a hundred attributes such as competent, friendly, customer-oriented.... I could list a hundred attributes. The training has brought great added value for me. The success (all participants passed the exam) speaks for itself.
I also particularly appreciated the organizational form (pre-printed flipchart instead of PowerPoint). Gladly again!
Trainer: Björn Hinrichs
Rated /5
based on customer reviews
Very interesting and practical training
20.06.2018
| Stefan Kaufmann(BITMARCK Technik GmbH)
The "Certified Agile Service Manager" training course was a premiere: SERVIEW offered this course for the first time and since the word "agile" has mutated into a non-word in the meantime, I wanted to learn myself and understand what exactly is behind it. This was probably also the opinion of many other participants - the course was very well attended. The managing director did not miss the opportunity to conduct the training himself.
First of all, numerous terms were explained and it was clarified what agile is - and what it is not. This was important for the classification and in the course of the course many methods were explained, which certainly everyone has heard before, but perhaps has not yet understood 100%.
Interesting in such seminars is of course also the exchange of practice among the participants as well as the discussions in the plenum. Here it became apparent that it was sometimes difficult to work through the course material for the certification in time. In the end, however, everyone passed :-)
My conclusion: Highly recommended course for all those who want to learn more about "Agility in Service Management" and want to use the methods in their company. Also the fun within the group was - as always - not neglected.
The only recommendation for future events: Limit the number of participants to 10-12 or increase the duration of the course.
