Learn to plan, improve and accompany processes knowledgeably! In the two-day Certified Agile Service Manager training, you will become a knowledgeable navigator through the opportunity-rich world of agile methods.

Learning to live agile service management - in this course you will experience first-hand how to skillfully combine agile thinking and service management. From the integration of agile frameworks such as Scrum to the appropriate mindset and the application of agile thinking in service management processes.

You will learn how to inspire stakeholders to think agilely and at the same time focus on the customer in order to deliver effective and efficient services. The dovetailing of IT service management with the agile concepts of Kanban, DevOps and Lean rounds off the foundation of modern, fast IT that is optimally aligned for the customer. Agile Process Design and Improvement ensure that the agile principles are already applied in the process design - and processes remain uncomplicated and lean. This means that your IT can always deliver added value, even when requirements change.

During the training, the innovative SERVIEW Workbook Principle® and our certified trainers ensure an inspiring, interactive and entertaining training experience. You'll get plenty of valuable practical tips and the knowledge you need to successfully pass the official Certified Agile Service Manager 2.0 (CASM) exam.

This Certified Agile Service Manager Training is officially accredited by the DevOps Institute. This means that we can guarantee that you will be taught all the crucial content of Agile Service Management. Get started now as a Certified Agile Service Manager and give your career new momentum!

      1.295,00 EUR

      p.p. plus VAT.

      + examination fee 239,00 EUR
      p.p. plus VAT.

      + Education package 179,00 EUR
      p.p. plus VAT.



      Period
      Time zone / language
      Location
      Price (net)
      Guarantee

      Thu, August 29, 2024
      - Fri, August 30, 2024

      Central European Time
      DE

      Frankfurt: Education Center SERVIEW

      Gartenstrasse 23
      61352 Bad Homburg

      Frankfurt
      1,295.00 EUR
      plus Learner-Package:
      418,00 EUR

      Warranty date

      This appointment can be booked directly. You can add it to the shopping cart.

      Create instant quote


      Thu, October 24, 2024
      - Fri, October 25, 2024

      Central European Time
      DE

      Frankfurt: Education Center SERVIEW

      Gartenstrasse 23
      61352 Bad Homburg

      Frankfurt
      1,295.00 EUR
      plus Learner-Package:
      418,00 EUR

      Warranty date

      This appointment can be booked directly. You can add it to the shopping cart.

      Create instant quote


      Thu, December 05, 2024
      - Fri, December 06, 2024

      Central European Time
      DE

      Frankfurt: Education Center SERVIEW

      Gartenstrasse 23
      61352 Bad Homburg

      Frankfurt
      1,295.00 EUR
      plus Learner-Package:
      418,00 EUR

      Warranty date

      This appointment can be booked directly. You can add it to the shopping cart.

      Create instant quote


      Agenda

      The training starts at 9.00 am and ends at 5.00 pm. There are enough breaks during this time (coffee breaks, lunch break).

      Your advantages

      • Training according to the SERVIEW Workbook principle®
      • Workbook & high quality training set up
      • Top location with catering
      • Official certificate
      • SERVIEW event ticket

      Live online training

      You would like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®.

      1.295,00 EUR

      p.p. plus VAT.

      + examination fee 239,00 EUR
      p.p. plus VAT.

      + Education package 179,00 EUR
      p.p. plus VAT.



      Period
      Time zone / language
      Location
      Price (net)
      Guarantee

      Thu, August 29, 2024
      - Fri, August 30, 2024

      Central European Time
      DE

      Fotolia
      Live Online

      Live Online Europe
      1,295.00 EUR
      plus Learner-Package:
      418,00 EUR

      Warranty date

      This appointment can be booked directly. You can add it to the shopping cart.

      Create instant quote


      Thu, October 24, 2024
      - Fri, October 25, 2024

      Central European Time
      DE

      Fotolia
      Live Online

      Live Online Europe
      1,295.00 EUR
      plus Learner-Package:
      418,00 EUR

      Warranty date

      This appointment can be booked directly. You can add it to the shopping cart.

      Create instant quote


      Thu, December 05, 2024
      - Fri, December 06, 2024

      Central European Time
      DE

      Fotolia
      Live Online

      Live Online Europe
      1,295.00 EUR
      plus Learner-Package:
      418,00 EUR

      Warranty date

      This appointment can be booked directly. You can add it to the shopping cart.

      Create instant quote


      Methodology Live Online

      Unpack and get started: SERVIEW Live Online Training brings moving training right to your door! You'll receive relevant literature, the SERVIEW Workbook, and all relevant training materials in advance via email. All you need is a workstation with a stable Internet connection, a headset and a webcam.

      In the live online training, one of our certified trainers expertly guides you on your way to becoming a Certified Agile Service Manager 2.0. The incomparable SERVIEW Workbook principle® turns training into an experience: You learn everything you need to know using many practical examples and exercises - and in dialog with the trainer and the other training participants. Ask questions, discuss examples and much more: All this works just like in a classic seminar room. So you learn energetically, practically and with fun!

      Agenda

      The training starts at 9.00 am and ends at 5.00 pm. Sufficient break times (coffee breaks, lunch break) will be provided.

      Your advantages

      • Live training with real trainer
      • Training according to the SERVIEW Workbook principle®
      • Digital training materials
      • No travel time and costs
      • Location-independent
      • Online exam on a date of your choice

      Requirements

      You do not need any previous knowledge to participate in the training. However, basic knowledge in the areas of service management and ITIL® is recommended.

      This training is not a substitute for service management training according to ITIL, but focuses on the application of agile principles and methods for process design and process improvement.

      If you are already Scrum-certified, the training will provide you with new impulses for service management, but will not offer any methodological in-depth training.

      Exam details

      Duration60 minutes  
      Format40 multiple choice questions
      More infoYou will take the exam online on a date of your choice after the training.
      To pass, you must score 26 points (65%).
      The maximum score is 40 (100%).
      No aids are allowed.
      Exam languagesEnglish
      Testing InstituteDOI (DevOps Institute)

      This is us: The SERVIEW team introduces itself

      Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!

      To the team

      Trainings by cities

      All Agile Service Manager trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart or live online.

      All locations at a glance

      See for yourself: SERVIEW Advantages

      Term guarantee
      100% secure

      Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

      SERVIEW
      Exam insurance

      Secure framework for your exam taking and free exam retake in case of failure.

      Maximum flexibility:
      SERVIEW training formats

      Our trainings are available in a wide variety of formats - there is something for every type of learner!