ITSM video game
ITSM simulation video game "Global Air
Apply your IT service management know-how in this practical single-player simulation - and put your airline among the top 50 airlines in the world! You transfer your knowledge of ITSM, for example from an ITIL® 4 Foundation, to a complex scenario. In this way, you gain confidence in dealing with numerous practices and transfer your knowledge into practice in a targeted manner.
In "Global Air" you take on the role of the transformation director of the airline Global Air. Your goal: to make your airline great through digital transformation, optimized processes and strategically positioned services. Your tools: concepts, principles and practices from modern IT service management.
In Global Air, you decide independently which strategy you want to use to drive the airline forward. Knowledge from service management will help you, but agile approaches will also play their part in the company's success. The central factor for your evaluation is customer satisfaction. Find out how you can stabilize and optimize unreliable services. But don't forget to develop new services to satisfy your customers' needs.
You experience the online simulation alone and at your own pace on your home computer or another device of your choice. You will receive direct feedback on your decisions and can thus closely monitor how your efforts affect the airline's ranking. For the maximum learning effect, you will learn via video tutorial after each game round which solution would have been optimal in the current situation.
With Global Air, you experience IT service management up close - while having the freedom to experiment in a protected environment. Get started right away!
Take a look!
Let us take you into the world of facts and figures! With Global Air, you have a whole range of practice material at your disposal to tackle the right measures at the right time. Will you manage to place your airline among the top 50 in the world?
Step by step to becoming an ITSM professional
Do you have questions? Do you not know what to do next? Do you want to know which path would have been optimal in this round? Then rely on our tutorials with ITSM specialist Michael Weber! In the seven detailed videos, you'll get valuable tips and insights about your current task.
The online simulation takes place on a device of your choice on the browser. You will need Internet access - we recommend a broadband speed of at least 10 Mbps.
The simulation has been optimized for the popular browsers Chrome and Firefox. Global Air also works on other browsers, but occasionally there may be display errors.
To display the simulation, you need a display width of at least 1500 pixels.