ITIL^® 4 Foundation + SERVIEW Summit25

• Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
• The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
• The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
• Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
• ITIL Practices: Explore ITIL practices that help you optimize your IT service management.
• The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
• Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
• Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
• Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.

ITIL 4 Foundation training is designed to introduce a wide range of IT professionals and business people to the fundamentals of IT Service Management (ITSM) as defined by ITIL 4. While the framework provides in-depth concepts and practices, the Foundation training is designed to be accessible to beginners while providing valuable insights for experienced practitioners.

The main target groups include:

• IT Professionals: include system administrators, network administrators, software developers, database administrators, and other professionals directly involved in the creation, delivery, and support of IT services.
• ITSM Practitioners: Individuals already working in areas of IT Service Management who wish to update their knowledge or obtain a formalized certificate in ITIL 4.
• IT executives: Managers and team leaders who have responsibility for IT teams or departments and want to implement ITIL best practices in their operations.
• Project managers and coordinators: This group can benefit from an understanding of ITIL practices, as they often work with ITSM teams and coordinate projects that are influenced by ITIL guidelines.
• IT and Business Process Consultants: Individuals who advise organizations on how to improve their IT and business processes can benefit from a deep understanding of ITIL 4.
• Stakeholders from other business units: Given the increasing merging of IT and business, professionals from other departments, such as sales, marketing, and customer support, can also benefit from an understanding of ITIL fundamentals.
• Entry-level IT professionals: Young professionals or graduates looking to enter the IT world can benefit from the Foundation training as it provides a solid understanding of ITSM best practices.

In summary, the ITIL 4 Foundation training is designed for anyone who wants to gain a sound understanding of modern ITSM practices and realize the benefits of implementing ITIL 4 in an organization. It is suitable for both individuals and teams who want to maximize the value of IT services in their organizations.

In a rapidly evolving digital world, it is critical for IT professionals and organizations to stay up-to-date with the latest best practices in IT Service Management (ITSM). The ITIL 4 Foundation training and certification is designed to do just that.

The main objective of the ITIL 4 Foundation training is to provide participants with a comprehensive understanding of the core concepts, principles and practices of ITIL 4. It is an introduction to the ITIL framework that ensures participants understand the modern approaches to IT service management and their role in the larger business ecosystem.

You do not need any previous experience to participate in ITIL 4 Foundation.