Events for ITSM and beyond
Become part of the SERVIEW community!
Driven by a deep passion for the people in our industry, we have made it our mission to act not only as consultants and trainers for industry standards, but rather as bridge builders that unite the people behind those standards. We accomplish this by hosting world-class events and webinars dedicated to Global Best Practices. Our goal is to create a space where knowledge, experience and innovation can be shared to co-create value-adding IT Service Management.
Every year, we host the prestigious SERVIEW Congress. This event brings together leading figures from the IT and service management industry to discuss the latest trends, technologies, and management strategies. For more information, please visit our official website at www.serview27.com.
In addition to the SERVIEW Congress, we are proud to host the annual SERVIEW TOOL MEETUP, a must-attend event for people looking for the latest and most efficient tools in IT service management. Visit www.toolmeetup.com to learn more about this unique networking and educational opportunity.
Europe's #1 congress & trade fair for ITSM and beyond
Speed dating for your tool selection!
Compact knowledge in 60 minutes
In addition, our extensive range of webinars provide a platform for continuous learning and development with the aim of providing specialist knowledge and practical skills that are essential in today's fast-paced IT world. From beginners to seasoned professionals, our webinars are designed to support and nurture each participant on their individual career path.
We firmly believe in the power of continuous education and the value of networking within the IT industry. Our aspiration is to form and maintain a vibrant community of professionals that is strengthened and inspired by the exchange of knowledge, experience and access to the latest innovations. Join us on this journey to explore new horizons together and look far beyond.
Tuesday, August 18, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online – HUCAISM
The webinar begins at 4:00 p.m. with initial networking opportunities. At 4:15 p.m., there will be a brief SERVIEW One update from the community. Starting at 4:30 p.m., the Community Spotlight will focus on HUCAISM and the question of how AI is transforming services while ensuring that humans retain responsibility. Starting at 5:15 p.m., we’ll discuss our experiences, challenges, and necessary guidelines for Human-Centered AI Service Management.
Register now!Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, broader coverage, and new workflows—but which of these are already working in practice today? Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl for a discussion on the opportunities, limitations, and real-world experiences surrounding testing with GenAI. Your questions are the focus—we’re prioritizing open discussion over a lecture. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now for free!Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, broader coverage, and new workflows—but which of these are already working in practice today? Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl for a discussion on the opportunities, limitations, and real-world experiences surrounding testing with GenAI. Your questions are the focus—we’re prioritizing open discussion over a lecture. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, September 8, 2026, 4:30 p.m. – 8:00 p.m.
SERVIEW "Special One" with Bertram Engel at SERVIEW ECH
Rock history up close: Bertram Engel, one of Germany’s best drummers, has been playing alongside Udo Lindenberg and Peter Maffay for nearly 50 years. At the SERVIEW One Special, you can look forward to an exclusive reading performance featuring personal stories, exciting behind-the-scenes insights, and musical moments at the piano. Afterward, Bertram will answer your questions, sign autographs, and take time for one-on-one conversations. An intimate evening full of music, humor, and genuine connections. Food and drinks are included, and seating is intentionally limited—secure your spot now!
Register now!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2) – time for an honest assessment. Together with selected panelists, we will reflect on what has proven effective in practice, where new ways of thinking have emerged, and which questions continue to occupy our minds. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking Note: The Kresse Conference will be held in English
Register now for free!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2) – time for an honest assessment. Together with selected panelists, we will reflect on what has proven effective in practice, where new ways of thinking have emerged, and which questions continue to occupy our minds. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking Note: The Kresse Conference will be held in English
Register now!Tuesday, September 15, 2026, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Thursday, September 24, 2026, 9:00 a.m. - 1:00 p.m.
Press conference: SERVIEW TOOL MEETUP
In this session, we’ll provide exclusive insights into the concept, format, and background of SERVIEW’s Tool Meetup. Learn how the “heavyweights” are selected, evaluated, and compared live—and ask your questions about content, value, and participation. Open, transparent, and in direct dialogue. Guests: Lucas Wollenhaupt, Marco Bichel Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now for free!Thursday, September 24, 2026, 9:00 a.m. - 1:00 p.m.
Press conference: SERVIEW TOOL MEETUP
In this session, we’ll provide exclusive insights into the concept, format, and background of SERVIEW’s Tool Meetup. Learn how the “heavyweights” are selected, evaluated, and compared live—and ask your questions about content, value, and participation. Open, transparent, and in direct dialogue. Guests: Lucas Wollenhaupt, Marco Bichel Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, October 13, 2026, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: Six months of ITIL 5: experiences and questions
ITIL® 5 has been in use for six months. It’s time for an initial assessment. What’s working well? Where are the challenges? And what impact is the new version having in practice? At our press conference, we’ll present the key findings—concise and transparent. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The press conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now for free!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: Six months of ITIL 5: experiences and questions
ITIL® 5 has been in use for six months. It’s time for an initial assessment. What’s working well? Where are the challenges? And what impact is the new version having in practice? At our press conference, we’ll present the key findings—concise and transparent. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The press conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, October 20, 2026, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: SERVIEW Circle – The Source of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex—it’s harder to navigate, and marketing claims are getting louder. We provide an independent framework that brings transparency to the tools market. Guest: Torsten Schneider Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: SERVIEW Circle – The Source of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex—it’s harder to navigate, and marketing claims are getting louder. We provide an independent framework that brings transparency to the tools market. Guest: Torsten Schneider Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now for free!Wednesday, November 4, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Bad Homburg
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all in the unique atmosphere of Bad Homburg. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Monday, November 9, 2026, 5:30–8:30 p.m.
SERVIEW "On the Road" in Leipzig
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of the city of Leipzig. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Wednesday, November 11, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Hamburg
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of the city of Hamburg. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Monday, November 16, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Munich
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of Munich. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: How do standards create real security?
Amid growing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually offer? Guest: Erita Rexhepi (PECB) Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: How do standards create real security?
Amid growing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually offer? Guest: Erita Rexhepi (PECB) Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now for free!Tuesday, December 8, 2026, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, December 15, 2026, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, January 12, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, January 19, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, February 9, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, February 16, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, March 9, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, March 16, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, April 13, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, April 20, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, May 11, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, May 18, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, June 8, 2027, 4:30–8:00 p.m.
SERVIEW "On the Road" at SERVIEW27
SERVIEW "On the Road" at SERVIEW27 Personal interaction, new connections, and practical insights into service management—right here in Seeheim-Jugenheim.
Register now!Tuesday, June 15, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!