Events for ITSM and beyond
Become part of the SERVIEW community!
Driven by a deep passion for the people in our industry, we have made it our mission to act not only as consultants and trainers for industry standards, but rather as bridge builders that unite the people behind those standards. We accomplish this by hosting world-class events and webinars dedicated to Global Best Practices. Our goal is to create a space where knowledge, experience and innovation can be shared to co-create value-adding IT Service Management.
Every year, we organize the renowned SERVIEW Congress. An event that brings together leading minds from the IT & Service Management industry to discuss the latest trends, technologies and management strategies. For more information, please visit our official website www.serview26.com.
In addition to the SERVIEW Congress, we are proud to host the annual SERVIEW TOOL MEETUP, a must-attend event for people looking for the latest and most efficient tools in IT service management. Visit www.toolmeetup.com to learn more about this unique networking and educational opportunity.
Europe's #1 congress & trade fair for ITSM and beyond
Speed dating for your tool selection!
Compact knowledge in 60 minutes
In addition, our extensive range of webinars provide a platform for continuous learning and development with the aim of providing specialist knowledge and practical skills that are essential in today's fast-paced IT world. From beginners to seasoned professionals, our webinars are designed to support and nurture each participant on their individual career path.
We firmly believe in the power of continuous education and the value of networking within the IT industry. Our aspiration is to form and maintain a vibrant community of professionals that is strengthened and inspired by the exchange of knowledge, experience and access to the latest innovations. Join us on this journey to explore new horizons together and look far beyond.
Thursday, May 7, 10:00 a.m. - 11:00 a.m.
Webinar: ITIL Version 5 Deep Dive
The product and service lifecycle is a central element of ITIL Version 5. In this deep dive webinar, we explain the structure, systematics, and areas of application of the new lifecycle model and show how organizations can use it to plan, develop, and improve digital products and services in a structured manner. You will learn how the lifecycle is used at the strategic, tactical, and operational levels, how value streams are designed and controlled with it, and what role ITIL practices play in implementing the individual activities in the lifecycle.
Register now for free!Thursday, June 18, 2026, 10:00–11:00 a.m.
Webinar: ITSM on Autopilot: How AI Takes Over Your Processes
Put an end to ticket chaos and tedious manual tasks: See how AI intelligently automates your ITSM processes—across system boundaries and in real time. In this webinar, we’ll show you how rigid workflows can be transformed into self-learning processes that make decisions, manage workflows, and significantly reduce your team’s workload. Less effort, faster results, higher quality. This is what modern IT service management looks like.
Register now for free!Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, greater coverage, and new workflows—but which of these are already working in practice today? Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl to discuss the opportunities, limitations, and concrete experiences surrounding testing with GenAI. Your questions are the focus—we believe in open exchange rather than lectures.
Register now for free!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2) – time for an honest assessment of where we stand. Together with selected discussion partners, we reflect on what has proven itself in practice, where new ways of thinking have emerged, and which questions continue to occupy us. Between structure and agility, between clarity and adaptability, an open exchange about modern project work emerges. The focus is on experiences, perspectives, and a shared view of the future. Note: English Kressekonferenz
Register now for free!Thursday, September 24, 2026, 9:00 a.m. - 1:00 p.m.
Press conference: SERVIEW TOOL MEETUP
What can participants expect? How will the event unfold—and how will the direct comparison of tools work in practice? In this session, we will provide exclusive insights into the concept, schedule, and background of SERVIEW's Tool Meetup. Learn how the "heavyweights" are selected, evaluated, and compared live—and ask your questions about content, added value, and participation. Open, transparent, and in direct exchange.
Register now for free!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: Six months of ITIL 5: experiences and questions
ITIL® 5 has been in use for six months. Time for an initial assessment. What is working well? Where are the challenges? And what impact is the new version having in practice? At our press conference, we will present the most important findings—in a concise and transparent manner.
Register now for free!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: The Circle of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex – orientation is becoming more difficult and marketing promises are becoming louder. We are creating an independent frame of reference that brings transparency to the tool market. In this press conference, Lead Analyst Torsten Schneider presents the conceptual model, evaluation logic, and methodological approach for the first time. He explains how providers are systematically analyzed, what clearly defined criteria are used, and why the model is deliberately not a ranking but a structured regulatory framework. Here you have the opportunity to ask your questions!
Register now for free!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: How do standards create real security?
Between increasing regulation, the use of AI, and rising cyber risks, trust is becoming a decisive factor for success. But what concrete contribution do certifications such as ISO/IEC 27001 and ISO/IEC 42001 really make? Together with Erita Rexhepi (PECB), we will discuss how international standards help organizations to establish information security and AI governance in a structured, verifiable, and future-proof manner. The focus is on open exchange—ask your questions and join the discussion.
Register now for free!