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IT Best Practice Certifications

Certification scheme

Service management as a building block of digitization

A quality factor of many companies that is growing with the digital transformation.

Service 4.0

Services in the age of digitalization and digital transformation in the environment of service organizations.

ITIL 4 as a crisis responder

The crisis helper in turbulent times. We explain why organizations had to face the approach today!

ITIL 4 - Wait or start?

ITIL 4 is coming and now the big question is: "What do I do with my ITIL v3 training, do I have to wait, change or maybe better cancel and even worse, has my investment been completely wrong?"

Whitepaper - Designing a true service organization - but how?

CMS and Service Catalog as the engine for a true service organization

DevOps Whitepaper

Opportunities to optimize service organizations.

Organizational structure with DevOps

Customer- and service-oriented organizations in the age of digitalization and digital transformation, taking DevOps structures into account.

Work motivation

Motivating Factor Work and the Role of Strategy.

The service catalog

With 5 steps on the way to a transparent service organization with guaranteed value for all stakeholders.

SAFe for Lean Enterprises

Poster

Process overview based on PRINCE2

Poster

ITIL v3 Process map based on ITIL

Poster

ITIL 4 Service Value System

Poster

ISTQB Certified Tester Foundation Level

Poster

How to implement best practice

The official MSP Foundation Accreditor Sample Examination Papers

Questions

The official MSP Foundation Accreditor Sample Examination Papers

Answers

Increasing efficiency through lean service management

Agile Lean Service Management - How agile organizational and leadership structures increase efficiency in service organizations.

Services in the age of digitalization and digital transformation in the environment of service organizations SERVICE 4.0

In today's working environment, terms such as digitalization, Industry 4.0 or the Internet of Things are becoming increasingly important. Internet of Things are taking up more and more space...

Successful ways of efficient service organization design

Trends toward more agile organizational and leadership structures

Digital Leadership Excellence - Leadership in the Age of Digitalization and Digital Transformation

For most service organizations, the adaptation of the business model, processes and infrastructure already represents a considerable challenge... processes and infrastructure already represents a considerable challenge...

Cloud and service management in a customer / service provider relationship and the benefits thereby

Surely you are familiar with terms such as virtualization, dynamic storage areas, SaaS (Software as a Service), PaaS (Platform as a Service) or cloud computing...

Agile service management and the resulting growing need for standardization and automation

Service management has long been an integral part of many service organizations and is thus no longer a fashionable topic as such...