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The PRINCE2 Agile Practitioner exam
Sample exam 2 Answers and reasons
PRINCE2 Agile Practitioner exam
Sample exams 1 and 2 Scenario booklet
Service management as a building block of digitization
A quality factor of many companies that is growing with the digital transformation.
Services in the age of digitalization and digital transformation in the environment of service organizations.
ITIL 4 as a crisis responder
The crisis helper in turbulent times. We explain why organizations had to face the approach today!
ITIL 4 - Wait or start?
ITIL 4 is coming and now the big question is: "What do I do with my ITIL v3 training, do I have to wait, change or maybe better cancel and even worse, has my investment been completely wrong?"
Whitepaper - Designing a true service organization - but how?
CMS and Service Catalog as the engine for a true service organization
Organizational structure with DevOps
Customer- and service-oriented organizations in the age of digitalization and digital transformation, taking DevOps structures into account.
The service catalog
With 5 steps on the way to a transparent service organization with guaranteed value for all stakeholders.
CPRE - Certified Professional for Requirements Engineering
Solutions to the Foundation Level practice exam
Increasing efficiency through lean service management
Agile Lean Service Management - How agile organizational and leadership structures increase efficiency in service organizations.
Services in the age of digitalization and digital transformation in the environment of service organizations SERVICE 4.0
In today's working environment, terms such as digitalization, Industry 4.0 or the Internet of Things are becoming increasingly important. Internet of Things are taking up more and more space...
Successful ways of efficient service organization design
Trends toward more agile organizational and leadership structures
Digital Leadership Excellence - Leadership in the Age of Digitalization and Digital Transformation
For most service organizations, the adaptation of the business model, processes and infrastructure already represents a considerable challenge... processes and infrastructure already represents a considerable challenge...
Cloud and service management in a customer / service provider relationship and the benefits thereby
Surely you are familiar with terms such as virtualization, dynamic storage areas, SaaS (Software as a Service), PaaS (Platform as a Service) or cloud computing...
Agile service management and the resulting growing need for standardization and automation
Service management has long been an integral part of many service organizations and is thus no longer a fashionable topic as such...