ITSM / ESM Success Manager - Success for your service management

Your challenge

Many companies face the challenge of successfully planning and implementing a comprehensive ITSM or ESM program. There is often a lack of internal project management experience or sufficient resources to effectively manage all project steps. This complexity often leads to delays, rising costs and insufficient realization of the expected benefits.

The solution approach

The Service Management Success Manager takes over the success management for the implementation of your entire ITSM or ESM program. This includes planning, controlling and monitoring all project steps, coordinating the relevant stakeholders and ensuring smooth integration into your organization. With the structured and proven SERVIEW how-to-implement approach, we ensure that risks are minimized, requirements are met and the defined goals are reliably achieved.

Our service

• Success management of the ITSM program:

Management of the entire ITSM or ESM program including planning, control and monitoring of all project progress.

• Stakeholder coordination:

Ensuring smooth communication and cooperation between the various departments and parties involved.

• Risk management:

Identification, analysis and minimization of potential risks in the course of the project.

• Quality assurance:

Monitoring the quality of the processes introduced and ensuring that the ITSM/ESM solution meets the defined requirements.

The results

With the Service Management Success Manager, your ITSM or ESM program is implemented efficiently and successfully. You benefit from a smooth introduction of the service management landscape, seamless integration into existing business processes and sustainable improvement of your services. Through clear responsibilities and structured management, we ensure the success of your program and maximize the benefits of your investment.