SERVIEW Kressekonferenz - ITSM Meets the Dynamism of Soccer

In the dynamic world of IT Service Management (ITSM), innovation is the engine that drives us forward. With the SERVIEW Press Conference, we are introducing a format that is revolutionizing the industry: an event that brings the excitement and energy of a soccer press conference to the IT world while setting new standards for knowledge exchange.

Just like at a stadium, where coaches and players step up to the microphones after an exciting game, our Kresse Conference brings together top-tier experts and leading figures from the ITSM industry on stage—where they’ll answer your questions live, unfiltered, and right there on the spot.

You have the opportunity to actively contribute key topics and current challenges: controversial developments, future trends, tool strategies, organizational issues, best practices, or critical success factors in IT service management.

No prepared, run-of-the-mill presentations.
No watered-down answers.
Instead, genuine discussion, spontaneous reactions, and transparent assessments of the industry’s most exciting topics.

The format captivates with its consistently interactive approach: Instead of rigid presentations, you’ll experience a lively dialogue in which you’re not just a listener but an active participant. The Kresse Conference is more than just an event—it’s a platform for clear positions, new perspectives, and valuable insights for your IT organization.

The Agenda – Your Event with a Stadium Atmosphere

Look forward to a compact, inspiring day of events featuring in-depth expertise and genuine networking opportunities:

9:00–10:30 a.m. | Business Breakfast
Start your day in a relaxed atmosphere—with coffee, breakfast, and initial in-depth discussions with industry peers, decision-makers, and ITSM experts. Networking on equal footing in an exclusive setting.

10:30 a.m. | Briefing
Now we’ll set the stage: At the official briefing, we’ll get you in the right mindset for the “shoot,” explain the schedule, ground rules, and key topics. Here, you’ll learn how you can actively participate and which top topics will be in the spotlight. Clear. Concise. To the point.

11:00 a.m. – 12:00 p.m. | The Take – The Kresse Conference Live
Now things are getting exciting: Our experts are taking their seats on the panel—and you’ll have the floor. Ask your questions live on site, address current hot topics, and engage in direct discussion with the leading minds in the ITSM world. This is where real “aha” moments, clear statements, and new perspectives emerge.

12:00 p.m. – 1:00 p.m. | Lunch & Networking
Deepen your conversations, make valuable connections, and take away concrete ideas for your practice.

The SERVIEW Kressekonferenz is not a traditional seminar.
It is an interactive ITSM event with a unique character—inspiring, thought-provoking, and practical.