SERVIEW Kressekonferenz - ITSM meets the dynamics of soccer
In the dynamic world of IT service management (ITSM), innovation is the engine that drives us forward. With the SERVIEW Kressekonferenz, we are presenting a format that is revolutionizing the industry: an event that brings the excitement and liveliness of a soccer press conference to the IT world while setting new standards for knowledge exchange.
Just like in a stadium, where coaches and players step up to the microphones after an exciting game, our Kressekonferenz conference brings together top-class experts and leading figures from the ITSM industry on the podium – where they answer your questions live, unfiltered, and directly on site.
You have the opportunity to actively contribute top topics and current challenges: controversial developments, future trends, tool strategies, organizational issues, best practices, or critical success factors in IT service management.
No prepared standard presentations.
No watered-down answers.
Instead, genuine discussion, spontaneous reactions, and transparent assessments of the most exciting topics in the industry.
The format impresses with its consistently interactive approach: instead of rigid presentations, you will experience a lively dialogue in which you are not just a listener but an active participant. The Kressekonferenz is more than just an event—it is a stage for clear positions, new perspectives, and valuable inspiration for your IT organization.
The agenda – your event with a stadium atmosphere
Look forward to a compact, inspiring event day with professional depth and genuine networking opportunities:
9:00–10:30 a.m. | Business Breakfast
Start your day in a relaxed manner—with coffee, breakfast, and initial in-depth discussions with industry colleagues, decision-makers, and ITSM experts. Networking among peers in an exclusive atmosphere.
10:30 a.m. | Briefing
Now it's time to set the stage: In the official briefing, we'll get you in the mood for the "shoot," explain the schedule, rules, and key topics. Here you'll learn how you can actively participate and what the main topics are. Clear. Concise. To the point.
11:00 a.m. – 12:00 p.m. | The shoot – The Kressekonferenz live
Now it's getting exciting: Our experts take their seats on the podium – and you take the floor. Ask your questions live on site, address current hot topics, and discuss them directly with the leading minds in the ITSM world. This is where real "aha" moments, clear statements, and new perspectives arise.
12:00 p.m. – 1:00 p.m. | Lunch & Networking
Engage in in-depth discussions, make valuable contacts, and take away concrete ideas for your practice.
The SERVIEW Kressekonferenz is not a traditional seminar.
It is an interactive ITSM event with character—inspiring, opinionated, and practical.
Be there live - secure your free ticket
If you would like to attend the press conference room in person, you can secure one of the free tickets. The dates for 2026 are:
- Tuesday, March 10, 2026, 9:00 a.m. – 1:00 p.m. – Topic: Goodbye tickets, hello assets! – Why lifecycle processes are clearly superior to ticket processes
- Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: The Future of Testing – How Is GenAI Really Changing Our Quality Assurance?
- Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m. – Topic: PRINCE2 in dialogue – experiences, insights, perspectives
- Thursday, September 24, 2026, 9:00 a.m. – 1:00 p.m. – Topic: SERVIEW TOOL MEETUP – Faceoff of the heavyweights
- Thursday, October 15, 2026, 9:00 a.m. to 1:00 p.m. – Topic: Six months of ITIL® 5 – Initial experiences and open questions
- Tuesday, November 3, 2026, 9:00 a.m. - 1:00 p.m. - Topic: The Circle of Clarity
- Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m. – Topic: Digital trust – how do standards create genuine security?
Further dates to follow.
We look forward to your participation and exciting discussions on site!
Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, greater coverage, and new workflows—but which of these are already working in practice today? Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl to discuss the opportunities, limitations, and concrete experiences surrounding testing with GenAI. Your questions are the focus—we believe in open exchange rather than lectures.
Register now for free!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2) – time for an honest assessment of where we stand. Together with selected discussion partners, we reflect on what has proven itself in practice, where new ways of thinking have emerged, and which questions continue to occupy us. Between structure and agility, between clarity and adaptability, an open exchange about modern project work emerges. The focus is on experiences, perspectives, and a shared view of the future. Note: English Kressekonferenz
Register now for free!Thursday, September 24, 2026, 9:00 a.m. - 1:00 p.m.
Press conference: SERVIEW TOOL MEETUP
What can participants expect? How will the event unfold—and how will the direct comparison of tools work in practice? In this session, we will provide exclusive insights into the concept, schedule, and background of SERVIEW's Tool Meetup. Learn how the "heavyweights" are selected, evaluated, and compared live—and ask your questions about content, added value, and participation. Open, transparent, and in direct exchange.
Register now for free!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: Six months of ITIL 5: experiences and questions
ITIL® 5 has been in use for six months. Time for an initial assessment. What is working well? Where are the challenges? And what impact is the new version having in practice? At our press conference, we will present the most important findings—in a concise and transparent manner.
Register now for free!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: The Circle of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex – orientation is becoming more difficult and marketing promises are becoming louder. We are creating an independent frame of reference that brings transparency to the tool market. In this press conference, Lead Analyst Torsten Schneider presents the conceptual model, evaluation logic, and methodological approach for the first time. He explains how providers are systematically analyzed, what clearly defined criteria are used, and why the model is deliberately not a ranking but a structured regulatory framework. Here you have the opportunity to ask your questions!
Register now for free!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: How do standards create real security?
Between increasing regulation, the use of AI, and rising cyber risks, trust is becoming a decisive factor for success. But what concrete contribution do certifications such as ISO/IEC 27001 and ISO/IEC 42001 really make? Together with Erita Rexhepi (PECB), we will discuss how international standards help organizations to establish information security and AI governance in a structured, verifiable, and future-proof manner. The focus is on open exchange—ask your questions and join the discussion.
Register now for free!A format that is changing the IT world
This concept is completely new in the IT industry - and that's what makes it so exciting! At the SERVIEW Kressekonferenz, the focus is on dialog: a maximum of three renowned guests answer journalists' questions at the same time and provide exclusive insights into the world of ITSM. We deliberately add a pinch of humor, because: Expert knowledge doesn't have to be dry!
With this format, we once again prove our claim: Consulting. Training. Different! We bring successful formats from other industries into the IT world and set new standards for information and entertainment.
Feel the spirit of soccer
Just imagine: The energy of a press conference after a soccer thriller, combined with in-depth ITSM knowledge. At the SERVIEW Kressekonferenz, we create a stage where technical expertise and captivating presentations go hand in hand.
We invite you to be there when ITSM pioneers are in the spotlight and inspire with exciting insights into the future of IT service management. Be part of an event that is rousing, inspiring and - typically SERVIEW - different.
