At SERVIEW, we have developed the "How to Implement Service Management" model based on over two decades of experience and scientifically sound methods. This model offers a structured and effective method for implementing IT Service Management (ITSM) in IT organizations that want to improve their service quality and transform themselves into true service providers.
ITSM implementation - the SERVIEW model for ITSM implementation
Our model includes all the necessary modules that are specifically designed to accompany and support IT organizations on their transformation journey. The steps range from initialization, planning and implementation to the review and continuous improvement of IT services. Important aspects such as the identification of areas for action, the formation of a management team, the definition and support of customer objectives, as well as the planning and implementation of ITSM projects are covered.
Integration of our "How to Implement ITSM" model with our specialized consulting products
Our "How to Implement ITSM" model is carefully designed to systematically support both new implementations and the optimization of existing ITSM landscapes. This model, combined with our specialized consulting products, provides a structured approach for each phase of ITSM implementation:
Develop a clear ITSM strategy and roadmap that serves as the basis for all further activities, regardless of whether you are setting up a new ITSM environment or optimizing existing processes.
A dedicated Success Manager accompanies the implementation of the ITSM program from start to finish to ensure the success of both new implementations and optimization.
Ensure the right stakeholder involvement with an effective communication and marketing strategy and promote acceptance of the ITSM program in your organization.
Determine the current state of your ITSM processes and identify opportunities for improvement that apply to both new implementations and existing systems.
Define and optimize the structure and dynamics of your IT services to improve the efficiency of service delivery, whether it's a new facility or an existing one.
Design and model ITSM processes that are tailored to the specific needs of your company, ideal for new setups and optimizing existing processes.
7. ITSM tool tuning:
Use targeted tool tuning to optimally support your ITSM processes - a decisive factor in the optimization and further development of your existing system.
Select the right tools to effectively support your ITSM processes, a critical component of both new implementations and reconfigurations.
Support the rollout of new ITSM processes and stabilize the early operational phases to quickly achieve efficiency and service goals.
10. awareness & ITSM training:
Awareness and ITSM training are essential components of the HTI model in order to promote the balance between people, technology and organization and ensure sustainable success.
This integration of our products with the "How to Implement ITSM" model ensures that our customers can efficiently achieve their ITSM goals and sustainably improve their IT processes, both for new implementations and for optimizations.
Any organization is only as strong, motivated and efficient as the people in it. That's why you start your service management implementation with us at the management and employee level. With each step of the joint journey, we focus on other levels - such as processes, tools, products and, of course, your customers. In this way, we achieve a step-by-step and continuous implementation of IT service management that takes full account of all aspects, risks and opportunities. What this means for you is that you will reach your goal much more quickly and with fewer resources. In addition, we anchor service management sustainably in your organization in such a way that it continues to develop - for continuously better results.
We put it bluntly: Implementing service management is a challenging and complex process. That's why you absolutely must not embark on this journey alone. The danger of tackling the change project half-heartedly or losing sight of important aspects is too great. With an experienced partner like SERVIEW, your service management implementation gets the necessary weight internally and externally.
In addition, you benefit from the more than 20 years of experience of our service management professionals, who really know every pitfall. Our team does not limit itself to providing you with concrete advice and competent recommendations for action - but actively lends a hand to achieve the best result for your organization. In short: We know what you need. Take advantage of this wealth of knowledge and put your service management implementation in our hands!
Would you like to know which building blocks are the best way to start your IT service management? Then get in touch with us!
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Being a consultant - reaching for the stars
Do you want to take on new challenges, help organizations achieve peak performance and make customers' eyes light up? Join the established SERVIEW consulting team! As a unique company fully focused on world-leading management methods, we offer consultants the best career options in the areas of service management, project management and agile methods. From German medium-sized businesses to international corporations, we advise and support a wide range of exciting companies in their transformation. Take a look at our current vacancies!
