Service management introduction - the SERVIEW model for implementation

Integration of our "How to Implement ITSM / ESM" model with our specialized consulting products

Our "How to Implement ITSM / ESM" model is carefully designed to systematically support both new implementations and the optimization of existing landscapes. This model, combined with our specialized consulting products, provides a structured approach for each phase of ITSM / ESM implementation:

• 1. ITSM / ESM strategy & roadmap:

Develop a clear strategy and roadmap that serves as the basis for all further activities, regardless of whether you are setting up a new ITSM / ESM environment or optimizing existing processes.

• 2. ITSM / ESM-Success Manager:

A dedicated Success Manager accompanies the implementation of the service management program from start to finish to ensure the success of both new implementations and optimization.

• 3. ITSM / ESM communication & marketing strategy:

Ensure the right stakeholder involvement with an effective communication and marketing strategy and promote acceptance of the ITSM or ESM programme in your organization.

• 4. ITSM / ESM Health Check and ITSM / ESM-Maturity Assessment:

Determine the current state of your ITSM processes and identify opportunities for improvement that apply to both new implementations and existing systems.

• 5. ITSM / ESM service model:

Define and optimize the structure and dynamics of your services to improve the efficiency of service delivery, whether it's a new facility or an existing one.

• 6. ITSM / ESM -Process Design & Modeling:

Design and model service processes that are tailored to the specific needs of your company, ideal for new setups and optimizing existing processes.

• 7. ITSM / ESM tool tuning:

Use targeted tool tuning to optimally support your service processes - a decisive factor in the optimization and further development of your existing system.

• 8. ITSM / ESM tool selection:

Choose the right tools to effectively support your service processes, a critical component of both new implementations and reconfigurations.

• 9. ITSM / ESM Deployment & Early Life Support:

Support the rollout of new service processes and stabilize the early operational phases to quickly achieve efficiency and service targets.

• 10. awareness & ITSM / ESM training:

Awareness and ITSM / ESM training are essential components of the HTI model in order to promote the balance between people, technology and organization and ensure sustainable success.

This integration of our products with the "How to Implement" model ensures that our customers can efficiently achieve their service management goals and sustainably improve their processes, both for new implementations and optimizations.

We put it bluntly: Implementing service management is a challenging and complex process. That's why you absolutely must not embark on this journey alone. The danger of tackling the change project half-heartedly or losing sight of important aspects is too great. With an experienced partner like SERVIEW, your service management implementation gets the necessary weight internally and externally.

In addition, you benefit from the more than 20 years of experience of our service management professionals, who really know every pitfall. Our team does not limit itself to providing you with concrete advice and competent recommendations for action - but actively lends a hand to achieve the best result for your organization. In short: We know what you need. Take advantage of this wealth of knowledge and put your service management implementation in our hands!

Would you like to know which building blocks are the best way to start your service management? Then get in touch with us!