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Human-Centered AI Service Management (HUCAISM)®) 
Training & Certification

Artificial intelligence has long since moved beyond merely supporting your services—it now delivers them. It responds, it makes recommendations, and increasingly, it acts on its own. This raises a question that no traditional framework can answer: Who bears responsibility when the machine makes a decision? This is exactly where the HUCAISM framework comes in.® . Human-Centered AI Service Management is the discipline developed by SERVIEW that combines service management and AI governance into a seamless, human-centered operating model. HUCAISM does not replace ITIL® neither ISO/IEC 42001 nor the EU AI Act—it bridges the gap between them and turns regulations and best practices into an operational discipline that is actively put into practice.

What is HUCAISM? - Learn more

Starting HUCAISM® Training and Certification

In this two-day Starting HUCAISM training course, you’ll gain a solid introduction to service management in the age of AI. You’ll learn the key terms, roles, and processes of service management, and for each topic, you’ll discover how the use of AI is changing things and where humans must retain decision-making authority.

Getting Started with HUCAISM Training

In-person training

2 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 895,00 EUR Virtual Classroom-Training

2 days

You would like to take advantage of a modern “ Virtual Classroom ” training course that incorporates our workbook approach® will help you prepare effectively for your certification.

from 895,00 EUR

Managing HUCAISM® Training and Certification

In this three-day Managing HUCAISM training course, you will learn how to responsibly manage and operate AI-powered services. You will discover how HUCAISM combines service management, AI governance, risk management, and regulatory requirements into a human-centered operating model—with clear roles, transparent decision-making, and oversight that actually works in day-to-day operations.

HUCAISM is ITIL-compatible and works with any version of ITIL. Rather than introducing a new framework, it specifically extends your existing service management processes to include what is required for the use of AI. This allows you to integrate AI into your services in a way that ensures humans retain control. The training concludes with the HUCAISM Professional certification.

Managing HUCAISM Training

In-person training

3 days

You would like to participate in a traditional in-person training course based on our workbook approach® based on this, prepare specifically for your certification.

from 1.395,00 EUR Virtual Classroom-Training

3 days

You would like to take advantage of a modern “ Virtual Classroom ” training course that incorporates our workbook approach® will help you prepare effectively for your certification.

from 1.395,00 EUR

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What is HUCAISM?

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