Personal contact person
A Community Lead is available to assist with questions, contacts, and relevant topics.
SERVIEW One – the community for service management
SERVIEW ONE brings people together to foster genuine dialogue, new perspectives, and the collective advancement of service management. Here, personal connections are made, valuable contacts are formed, and a network is built where people learn from one another and grow together.
More interaction
about people and experiences
More perspectives
through a variety of ideas
Greater impact
by working together
Why SERVIEW One?
Service management requires collaboration—not just knowledge.
Service management thrives on experience, perspectives, and interaction among people. SERVIEW One brings the community together and creates a space for personal exchange, new ideas, and collaborative growth. This is where people come together who take on responsibility, drive their organizations forward, or simply enjoy discussing service management with others. It’s not just about technical topics, but also about meeting others, networking, and shared experiences. SERVIEW ONE is neither a traditional club nor a sales network. It is the community for people who want to think service management through together.
Practical
Real-world experience for real-world application—concrete, relevant, and actionable.
Personal
Direct interaction with people who face similar challenges.
On equal footing
Open conversations in a trusting and respectful environment.
Who is SERVIEW One designed for?
SERVIEW One is aimed at anyone interested in service management, those who hold leadership roles in service organizations, or those who wish to exchange ideas with others about modern approaches, experiences, and challenges in service management—regardless of whether they apply service management themselves or offer solutions and services related to it. What matters most is a shared passion for the subject and the opportunity to connect with others.
Nadine Scherer | Community Lead
“SERVIEW One provides the space that many people miss in their daily lives: genuine interaction with people who face similar challenges.”
SERVIEW One connects people through a professional network—with a focus on knowledge sharing, networking, and mutual professional development.
Your benefits as a member
More exchange. More perspectives. More impact.
Monthly “One2gether”
SERVIEW One members typically gather once a month for an in-person community meeting at SERVIEW. These meetings are held on Tuesdays during the second week of the month from 4:30 p.m. to 8:00 p.m. In addition, we offer an online live member meeting on Tuesdays during the third week of the month from 4:00 p.m. to 6:00 p.m., providing an additional opportunity for discussion, knowledge sharing, and networking.
"On the Road" Community
As part of the SERVIEW Congress and the SERVIEW TOOL MEETUP, SERVIEW One members come together for in-person discussions and valuable networking opportunities.
“One Preview” Pilot Training Sessions
Before new training sessions officially begin, SERVIEW One members get the exclusive opportunity to participate in pilot events at no cost and get a head start on new content before it launches.
Events “The Special One”
Regular community events held in a unique setting offer SERVIEW One members the opportunity for personal interaction, valuable networking, professional discussions, and shared experiences within the community.
SERVIEW "One2Free"
As a member of SERVIEW One, you’ll enjoy free tickets to select SERVIEW events, such as the SERVIEW TOOL MEETUP, the SERVIEW Expo, and the Kresse Conference, as well as exclusive early-bird benefits.
SERVIEW "One Deal"
SERVIEW One members receive a 30% discount on SERVIEW Circle Reports and also benefit from extended early-bird rates for the SERVIEW Congress, allowing them to take advantage of attractive pricing for even longer.
One Air
Save the Dates:
Tuesday, August 18, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Live Online – HUCAISM
The webinar begins at 4:00 p.m. with initial networking opportunities. At 4:15 p.m., there will be a brief SERVIEW One update from the community. Starting at 4:30 p.m., the Community Spotlight will focus on HUCAISM and the question of how AI is transforming services while ensuring that humans retain responsibility. Starting at 5:15 p.m., we’ll discuss our experiences, challenges, and necessary guidelines for Human-Centered AI Service Management.
Register now!Thursday, September 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: How Is GenAI Changing Quality Assurance?
Artificial intelligence promises faster testing, broader coverage, and new workflows—but which of these are already working in practice today? Join Erika Goericke, CEO of iSQI, and testing expert Richard Seidl for a discussion on the opportunities, limitations, and real-world experiences surrounding testing with GenAI. Your questions are the focus—we’re prioritizing open discussion over a lecture. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, September 8, 2026, 4:30 p.m. – 8:00 p.m.
SERVIEW "Special One" with Bertram Engel at SERVIEW ECH
Rock history up close: Bertram Engel, one of Germany’s best drummers, has been playing alongside Udo Lindenberg and Peter Maffay for nearly 50 years. At the SERVIEW One Special, you can look forward to an exclusive reading performance featuring personal stories, exciting behind-the-scenes insights, and musical moments at the piano. Afterward, Bertram will answer your questions, sign autographs, and take time for one-on-one conversations. An intimate evening full of music, humor, and genuine connections. Food and drinks are included, and seating is intentionally limited—secure your spot now!
Register now!Thursday, September 10, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: PRINCE2 – Insights & Perspectives
Two years of PRINCE2 7, one year of PRINCE2 Agile (Version 2) – time for an honest assessment. Together with selected panelists, we will reflect on what has proven effective in practice, where new ways of thinking have emerged, and which questions continue to occupy our minds. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking Note: The Kresse Conference will be held in English
Register now!Tuesday, September 15, 2026, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Thursday, September 24, 2026, 9:00 a.m. - 1:00 p.m.
Press conference: SERVIEW TOOL MEETUP
In this session, we’ll provide exclusive insights into the concept, format, and background of SERVIEW’s Tool Meetup. Learn how the “heavyweights” are selected, evaluated, and compared live—and ask your questions about content, value, and participation. Open, transparent, and in direct dialogue. Guests: Lucas Wollenhaupt, Marco Bichel Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, October 13, 2026, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Thursday, October 15, 2026, 9:00 a.m. – 1:00 p.m.
Kressekonferenz: Six months of ITIL 5: experiences and questions
ITIL® 5 has been in use for six months. It’s time for an initial assessment. What’s working well? Where are the challenges? And what impact is the new version having in practice? At our press conference, we’ll present the key findings—concise and transparent. Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The press conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, October 20, 2026, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: SERVIEW Circle – The Source of Clarity
The market for ITSM and ESM technologies is becoming increasingly complex—it’s harder to navigate, and marketing claims are getting louder. We provide an independent framework that brings transparency to the tools market. Guest: Torsten Schneider Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Wednesday, November 4, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Bad Homburg
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all in the unique atmosphere of Bad Homburg. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Monday, November 9, 2026, 5:30–8:30 p.m.
SERVIEW "On the Road" in Leipzig
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of the city of Leipzig. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Wednesday, November 11, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Hamburg
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of the city of Hamburg. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Monday, November 16, 2026, 5:30–8:30 p.m.
SERVIEW "One the Road" in Munich
Experience personal exchanges, valuable connections, and inspiring insights into the world of service management—all within the unique atmosphere of Munich. Together with the SERVIEW One Community, you can look forward to exciting discussions, new perspectives, and practical ideas.
Register now!Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Press conference: How do standards create real security?
Amid growing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually offer? Guest: Erita Rexhepi (PECB) Location: SERVIEW Education Center & Hotel in Bad Homburg Agenda: 9:00 – 10:30 a.m. | Business Breakfast 10:30 a.m. | Briefing 11:00 a.m. – 12:00 p.m. | The Kresse Conference live 12:00 – 1:00 p.m. | Lunch & Networking
Register now!Tuesday, December 8, 2026, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, December 15, 2026, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, January 12, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, January 19, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, February 9, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, February 16, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, March 9, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, March 16, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, April 13, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, April 20, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, May 11, 2027, 4:30–8:00 p.m.
SERVIEW "One2gether" in Bad Homburg
SERVIEW "One2gether" kicks off at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the round tables and group discussion will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.
Register now!Tuesday, May 18, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Tuesday, June 8, 2027, 4:30–8:00 p.m.
SERVIEW "On the Road" at SERVIEW27
SERVIEW "On the Road" at SERVIEW27 Personal interaction, new connections, and practical insights into service management—right here in Seeheim-Jugenheim.
Register now!Tuesday, June 15, 2027, 4:00–6:00 p.m.
SERVIEW "One2gether" Live Online
The online version of SERVIEW "One2gether" kicks off at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One update featuring the latest news from the community. Next, starting at 4:30 p.m., the spotlight will be on the Community Spotlight, before the event wraps up at 5:15 p.m. with a group discussion and an exchange of experiences.
Register now!Membership
Membership for anyone who wants to help shape service management:
Free*
*As a SERVIEW customer, you can use SERVIEW One free of charge for the first three years. For all other members, the fee is €119 net per year per person (
).
List price: €119 per year
Free for the first 3 years for SERVIEW customers
SERVIEW ONE is aimed at individuals—
—who want to actively shape service management and become part of a strong community.
Exclusive Member Newsletter
Monthly updates on topics, training sessions, events, and community news.
