SERVIEW - The Home of ITSM® ...and beyond

As The Home of ITSM, we bring together all the expertise, methods, and best practices required for successful service management. With our focus on Human-Centered AI Service Management (HUCAISM) , we help organizations leverage artificial intelligence in ways that empower people, improve services, and create sustainable value. Learn here how we’re shaping the future of service management. Find out what “The Home of ITSM …and beyond” means for you here!

A Focus on Training

Michael Kresse, Owner of SERVIEW GmbH
"SERVIEW Training: Sharing knowledge in an entertaining way."

Conveying knowledge in an entertaining way—often referred to as “edutainment”—is a method that makes educational content exciting and engaging in order to motivate and captivate learners of all ages. This technique combines educational elements with entertainment to make learning less formal and more accessible, which often leads to a deeper and more lasting retention of information.

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Our Success Is Driven by Our Customers 

Customer Feedback on Our Training Courses

Rated /5 based on customer reviews

02.10.2026

Lively, practical, and anything but dry—highly recommended!

A very good training session; it was presented with a lot of energy and was never monotonous, which made it easy to stay focused even over a long period of time...

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Rated /5 based on customer reviews

29.09.2026

Structured and Practical

Katharina is an excellent and talented trainer who was able to convey the material perfectly and in a very practical way. I participated in a hybrid...

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Rated /5 based on customer reviews

06.09.2026

Great course with excellent content and a really great coach (Nina Heinze!!!)

The intensive on-site training course on CDS and DPI in Hamburg was a very intense but incredibly valuable week. The location was excellent...

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Marco_Bichel
Marco Bichel, Managing Director
“SERVIEW Consulting: Vision and drive that reshape the future.”

To help you reach your full potential, we bring over 20 years of expertise in service management, agile methodologies, project management, and many other IT best practices to your company.

This is how we find the perfect combination to help your organization move forward.

The most important thing here is that people are at the center of it all. After all, a team that pursues a common goal with inspiration, passion, and expertise can achieve anything.

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