Our ITSM Strategy & Roadmap Service offers you comprehensive support in defining and implementing an effective ITSM strategy. We work closely with your management and IT teams to develop a customized ITSM roadmap that takes your individual requirements into account.
With our help, you can align ITSM processes and structures to deliver the greatest benefit to your organization and ensure a step-by-step implementation.
ITSM Strategy & Roadmap – Strategic Planning & Implementation
Our goal is to support companies in developing a clear IT Service Management (ITSM) strategy and a roadmap for implementing this strategy. With our ITSM Strategy & Roadmap based on the SERVIEW How to implement ITSM model, we help you define a clear vision and concrete steps to take your ITSM processes to the next level and ensure long-term business success. The goal is to develop a strategic direction that aligns your IT infrastructure with your business goals.
Your challenge
Many organizations struggle to develop a clear and actionable ITSM strategy that meets changing requirements and sustainably improves IT services. Without a well-structured roadmap and strategic direction, ITSM initiatives often remain fragmented and inefficient, leading to increased costs and uncoordinated processes. A well-thought-out roadmap helps to implement ITSM initiatives step-by-step and ensure that IT services are closely aligned with business requirements.
The solution approach
Our approach is based on a three-phase, structured procedure that ensures that the ITSM strategy is developed and successfully implemented on a sound basis. Starting with the creation of a common understanding through an initialization workshop, through the precise definition of the scope of the change project as part of the scoping process, to the actual project initiation, we accompany you through all the essential steps to implement your ITSM vision in practice in a targeted manner.
Our service
Phase 1 - Initialization workshop
This strategy workshop (phase 1) ensures a coordinated, common basic understanding of ITSM and ITIL. The target customer is the 1st and 2nd management level. Against the background of existing pressure to change, this workshop ensures that the participants have a common understanding of the given challenges and problems. This results in a coordinated "impetus for action" and the derivation of the corresponding vision. To achieve the overarching goals, the participants develop a program roadmap to transfer IT service management into their organization in a targeted manner. The implementation of ITSM according to ITIL represents a comprehensive change to the existing structures in the organizational and operational structures. The participants receive concrete recommendations for action that establish and ensure the motivation of the involved and affected stakeholders.
The basic principles of the MoC are applied.
Phase 2 - Scoping workshop
Based on the results of the strategic initial workshop (phase 1), the scope of the change project is specified and the concrete results of the program are worked out. The target customer is the 1st and 2nd management level. The participants specify the time frame and content at a strategic level and define the associated milestones. The change project is planned in a program (or project) structure and the necessary framework conditions are developed individually for each customer. All important information about the objectives, the scope, the calculated expenses and the organization of the program are summarized in the "Program Charter". This management document can be used by the customer as the central basis for approving the organizational project within the company.
Phase 3 - Project initiation workshop
This workshop builds on the results of the two strategic workshops (Phase 1 and Phase 2). These two workshops were strategically focused on the overall program. This third workshop no longer deals with the overarching "programme", but aims to initialize the change project within the framework of the first "project". Participants in this workshop are the first and second management levels as well as the organization's programme manager. If project managers have already been appointed, they should also be included in the workshops. The participants draw up a schedule and define the work packages, including a differentiation of the allocation of responsibilities (internal or external processing). Project management mechanisms, the identification of resources and the development of a communication plan are equally part of the results, which are jointly developed and agreed.
The results
The results for you from the ITSM Strategy & Roadmap Service are a clear ITSM strategy and a coordinated vision that is in line with your corporate goals. You will receive a structured program roadmap that defines the exact scope, milestones and responsibilities of the change project. In addition, specific work packages, clear responsibilities and a communication plan are defined in order to manage the implementation efficiently.
Our other ITSM areas of expertise:
When introducing your service management, you should rely on established procedures. This will help you achieve the best results in terms of customer satisfaction, time and cost savings efficiently and without detours. Using the proven and continuously improved "How to implement ITSM" model, SERVIEW consultants have been successfully introducing service management into organizations for many years. The focus is on a holistic, structured process that takes into account all levels of your organization.
Any organization is only as strong, motivated and efficient as the people in it. That's why you start your service management implementation with us at the management and employee level. With each step of the joint journey, we focus on other levels - such as processes, tools, products and, of course, your customers. In this way, we achieve a step-by-step and continuous implementation of IT service management that takes full account of all aspects, risks and opportunities. What this means for you is that you will reach your goal much more quickly and with fewer resources. In addition, we anchor service management sustainably in your organization in such a way that it continues to develop - for continuously better results.
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Do you want to take on new challenges, help organizations achieve peak performance and make customers' eyes light up? Join the established SERVIEW consulting team! As a unique company fully focused on world-leading management methods, we offer consultants the best career options in the areas of service management, project management and agile methods. From German medium-sized businesses to international corporations, we advise and support a wide range of exciting companies in their transformation. Take a look at our current vacancies!
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