ITSM ESM Maturity Assessment

Your challenge

Many companies are unsure how well their ITSM or ESM processes actually work and whether they meet the organization's requirements. Especially in Enterprise Service Management - for example in HR Service Management, Customer Service Management or Facility Management - there is often a lack of transparency regarding maturity and efficiency. The challenge lies in correctly assessing the current status, uncovering hidden inefficiencies and gaining a clear picture of which measures are necessary to further develop service management in a targeted manner.

The solution approach

Our approach is to carry out a detailed maturity analysis of your ITSM and ESM processes. In addition to traditional IT areas, this also includes services such as HR service management, customer service management and facility management. We use our proven assessment model to check the efficiency of your processes and compare them with best practices from ITIL or the ISO 20000 industry standard. In the professional package, we develop specific recommendations for action and a roadmap that you can use to specifically address identified weaknesses. Through workshops and interviews with relevant stakeholders, we ensure that the results are practical, implementable and tailored to your organization.

Our services

• Maturity analysis:

Comprehensive assessment of your ITSM and ESM processes - from incident management to HR service management or customer service management - based on proven standards.

• Gap analysis:

Identification of gaps between your current state and best practice ITIL or the industry standard ISO20000.

• Recommendations for action:

Creation of a clear action plan to achieve a higher level of maturity (included in the Professional Package).

The results

You receive a transparent overview of the maturity level of your ITSM and ESM processes and - depending on the package selected - specific recommendations for improvement. Typical results are greater efficiency in the processes, increased customer satisfaction through optimized service quality and a clear roadmap for further development, for example in incident management, HR service management or customer service management.

The package options:

We offer two package options that can be customized to your needs:

• Basic package: A basic maturity analysis for the desired ITSM / ESM processes including a short report with the most important findings.
• Professional package: A detailed analysis of the desired ITSM /ESM processes, including a gap analysis and an action plan for the further development of your ITSM /ESM processes.

Arrange a free initial consultation!