1. SERVIEW
  2. Training
  3. ITIL 4

ITIL® 4 Training and certification

Experience sparkling ITIL 4 training in the format that suits you! Our ITIL 4 training courses will prepare you for your ITIL 4 certification and teach you how to tailor processes and services to your requirements. The focus is on continuous optimization and results-oriented problem solving. You will learn everything about the indispensable framework of the IT service management world at first hand.

SERVIEW is the only PeopleCert accredited training organization with platinum status in the DACH region.
  • All
  • ATV program
  • Essentials
  • Extension Module
  • Foundation
  • Managing Professional
  • Master
  • Practice Manager
  • Simulations
  • Strategic Leader

ITIL 4 Foundation

  • Training, documents and exams available in German and English.
  • Classroom training: Free choice between paper or online exam

Every hero's journey has a starting point: With the ITIL 4 Foundation and the corresponding certificate, your path in the dynamic world of IT service management begins. From Continuous Improvement to Service Request Management, you will learn all the basics of ITIL 4 - as always with guaranteed deadlines and according to the excellent SERVIEW Workbook principle.®.

ITIL 4 Foundation Training

Classroom training

2 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 795,00 EUR
plus Learner-Package:
407,00 EUR Live online training

2 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 795,00 EUR
plus Learner-Package:
407,00 EUR E-Learning

9 Hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 495,00 EUR
plus Learner-Package:
407,00 EUR Exam Prep

1 Hour

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
407,00 EUR Video Library

5 hours

You are looking for a special reference book that allows you to look at and deepen the content at any time after the training.

ITIL 4 Foundation + SERVIEW Summit25 (combined package)

Classroom training

5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.533,00 EUR
plus Learner-Package:
407,00 EUR

ITIL 4 Foundation Re-Certification Training

Classroom training

1 Day

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

495,00 EUR
plus Learner-Package:
407,00 EUR Live online training

1 Day

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

495,00 EUR
plus Learner-Package:
407,00 EUR

ITIL 4 Master

The ITIL Master is the ultimate title in the ITIL framework. Do you also want to become a champion of service management after completing the ITIL 4 Foundation? Complete the courses listed here to earn the title of ITIL 4 Master and crown your career!

On the way to becoming an ITIL Master, you will collect the Managing Professional, Strategic Leader and ITIL Practice Manager certifications in succession. In this way, you demonstrate concentrated expertise and internalize the principles and benefits of ITIL at every level. Once you have earned all three titles, you will achieve ITIL Master status, giving you and your company the decisive edge.

ITIL 4 Monitor, Support & Fulfil (MSF) Training

Classroom training

3 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR Live online training

3 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Collaborate, Assure & Improve (CAI) training

Classroom training

3 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR Live online training

3 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Compact (CDS & DPI) Training

Classroom training

5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.990,00 EUR
plus Learner-Package:
994,00 EUR Live online training

5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.990,00 EUR
plus Learner-Package:
994,00 EUR E-Learning

20 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 1.390,00 EUR
plus Learner-Package:
994,00 EUR Exam Prep

3 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

390,00 EUR
plus Learner-Package:
994,00 EUR

ITIL 4 Compact (DSV & HVIT) Training

Classroom training

5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.990,00 EUR
plus Learner-Package:
994,00 EUR Live online training

5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.990,00 EUR
plus Learner-Package:
994,00 EUR E-Learning

20 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 1.390,00 EUR
plus Learner-Package:
994,00 EUR Exam Prep

3 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

390,00 EUR
plus Learner-Package:
994,00 EUR

ITIL 4 Digital & IT Strategy (DITS) Training

Classroom training

3 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.195,00 EUR
plus Learner-Package:
497,00 EUR Live online training

3 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.195,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Practice Manager

From June 2023, service management will experience a huge boost with ITIL 4: The new title "Practice Manager" is specifically tailored to the most important practices and their application - and thus enables even broader practical training for your everyday job. To achieve the status, you need five proven individual practices, which you learn together in "Monitor, Support & Fulfil" and also the training "Create, Deliver & Support".

You can take all the training courses required for certification individually - or you can opt for our compact course, which covers the ITIL Foundation and five practices in a beginner-friendly package. Your choice!

ITIL 4 Compact (Foundation & MSF) Training

Classroom training

5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 2.490,00 EUR
plus Learner-Package:
904,00 EUR Live online training

5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 2.490,00 EUR
plus Learner-Package:
904,00 EUR Exam Prep

2.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

390,00 EUR
plus Learner-Package:
904,00 EUR

ITIL 4 Monitor, Support & Fulfil (MSF) Training

Classroom training

3 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR Live online training

3 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Plan, Implement & Control (PIC) Training

Classroom training

3 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR Live online training

3 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.695,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Create, Deliver & Support (CDS) Training

Classroom training

2.5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.195,00 EUR
plus Learner-Package:
497,00 EUR Live online training

2.5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.195,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Managing Professional

After ITIL 4 Foundation, you can develop further to become an ITIL 4 Managing Professional by successfully completing four topic modules (CDS, DPI, DSV, HVIT). We offer these above in dynamic compact training courses. Are you missing a single ITIL training course or are you particularly interested in one topic? Then you will find it here!

ITIL 4 Create, Deliver & Support (CDS) Training

ITIL 4 Drive Stakeholder Value (DSV) Training

Classroom training

2.5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 995,00 EUR
plus Learner-Package:
497,00 EUR Live online training

2.5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 995,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 High Velocity IT (HVIT) Training

Classroom training

2.5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 995,00 EUR
plus Learner-Package:
497,00 EUR Live online training

2.5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 995,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Direct, Plan & Improve (DPI) Training

Classroom training

2 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 795,00 EUR
plus Learner-Package:
497,00 EUR Live online training

2 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 795,00 EUR
plus Learner-Package:
497,00 EUR E-Learning

10 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR
plus Learner-Package:
497,00 EUR Exam Prep

1.5 hours

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Strategic Leader

Are you a leader who aspires to master the development and implementation of digital strategies? Then become a Strategic Leader after completing the ITIL Foundation! The certificate is based on the two topic modules Digital & IT Strategy and Direct, Plan & Improve. With our interactive training courses, you can expand your horizons in a goal-oriented, success-oriented and fun way.

ITIL 4 Strategic Leader Compact (DITS & DPI) Training

Classroom training

5 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.990,00 EUR
plus Learner-Package:
994,00 EUR Live online training

5 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.990,00 EUR
plus Learner-Package:
994,00 EUR E-Learning

20 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 1.390,00 EUR
plus Learner-Package:
994,00 EUR

ITIL 4 Digital & IT Strategy (DITS) Training

ITIL 4 Direct, Plan & Improve (DPI) Training

ITIL 4 Extension Module

The catalyst for your service management of the future! With the two ITIL 4 Extension modules Sustainability in Digital & IT and Acquiring & Managing Cloud Services, you will equip yourself to deal with new technologies and challenges of the service management world - and ensure sustainable success!

ITIL 4 Sustainability Training

Classroom training

3 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.995,00 EUR
plus Learner-Package:
497,00 EUR Live online training

3 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.995,00 EUR
plus Learner-Package:
497,00 EUR

ITIL 4 Cloud Training

Classroom training

2 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.495,00 EUR
plus Learner-Package:
597,00 EUR Live online training

2 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.495,00 EUR
plus Learner-Package:
597,00 EUR

ITIL 4 for ATVs

To be certified as an ITIL ATV (ITIL Accredited Tool Vendor), you need to demonstrate comprehensive ITIL 4 expertise in your company. Here you will find all the courses you need: a course combination to become an ITIL 4 Practice Manager including the ITIL 4 Foundation as well as the new courses "How to Implement" and "ITIL Sales Professional" starting in October. Get started and become an official ITIL ATV!

ITIL 4 Foundation Training

ITIL 4 Practice Manager (MSF) Training

ITIL 4 How to Implement Training

Classroom training

2 days

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 1.095,00 EUR
plus Learner-Package:
338,00 EUR Live online training

2 days

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 1.095,00 EUR
plus Learner-Package:
338,00 EUR

ITIL4 Sales Professional Training

Classroom training

1 Day

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

from 595,00 EUR
plus Learner-Package:
238,00 EUR Live online training

1 Day

You would like to train yourself using a modern live online training course that uses our workbook principle?® effectively prepare you for your certification.

from 595,00 EUR
plus Learner-Package:
238,00 EUR

ITSM Essentials

The customized ITSM training for the highest demands: Our experts bring everything you need to know about service management to you! From basic principles and practices to value streams, this customizable training empowers you to make the right decisions.

ITSM Essentials

Video training

5 days

from 99,00 EUR Classroom training

1 Day

You would like to train yourself by means of a classic classroom training course based on our workbook principle?® based, specifically prepare you for your certification.

E-Learning

4 hours

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

295,00 EUR

ITSM Simulations

Gain new insights, create collaborative solutions, and improve processes in your organization: in these high-quality simulations, you'll learn service management hands-on through engaging gamification.

Marslander

Classroom training

1 day

Apollo 13

Classroom training

1 day

Grab@Pizza

Classroom training

1 day

This is us: The SERVIEW team introduces itself

Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!

To the team

Trainings by cities

All ITIL training courses in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, Bremen, Freiburg, e-learning, blended learning or live online

All locations at a glance

What is ITIL?

Your way to ITIL certification

Infocenter:
Downloads, Info & Training Catalog

See for yourself: SERVIEW Advantages

Discover all advantages

Icon: SERVIEW Term Guarantee

Term guarantee
100% secure

Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

Icon: SERVIEW Exam Insurance

SERVIEW
Exam insurance

Secure framework for your exam taking and free exam retake in case of failure.

Icon: SERVIEW: flexible training fomate

Maximum flexibility:
SERVIEW training formats

Our trainings are available in a wide variety of formats - there is something for every type of learner!