ITIL® 4 Foundation training and certification
- Classroom training: Free choice between paper or online exam
- PeopleCert's only Platinum Partner in DACH
- Over 200,000 training participants
- The most top ratings of all providers
- Real guaranteed dates - no cancellations
- Implementation only with own trainers
- Free cancellation up to 1 hour before start (Flex option*)
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
from 795,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Central European Time
No suitable date? If there are 4 to 6 interested parties, we will be happy to organize a new date. Enter your name in the list of interested parties without obligation.
plus Learner-Package:
407,00 EUR
- Tue, May 06, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
- Fri, May 09, 2025
Central European Time

Munich: Education Center PTM Academy
Kistlerhofstrasse 75
81379 Munich
plus Learner-Package:
407,00 EUR
- Fri, May 09, 2025
Central European Time

Cologne: PROKODA GmbH
Stolberger Strasse 309
50933 Cologne
plus Learner-Package:
407,00 EUR
- Tue, May 13, 2025
Central European Time

Hamburg: We will announce the exact address about 14 days before the training.
plus Learner-Package:
407,00 EUR
- Tue, May 13, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
- Fri, May 16, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
- Fri, May 16, 2025
Central European Time

Dresden: We will announce the exact address about 14 days before the training.
plus Learner-Package:
407,00 EUR
- Tue, May 20, 2025
Central European Time

Seeheim: Lufthansa Training & Conference Center
Lufthansaring 1
64342 Seeheim-Jugenheim
plus Learner-Package:
407,00 EUR
- Tue, May 20, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 795,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
- Tue, May 06, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Tue, May 13, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Fri, May 16, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Fri, May 16, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Tue, May 20, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Fri, May 23, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Tue, May 27, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Tue, May 27, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Tue, June 03, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
- Fri, June 06, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
407,00 EUR
Methodology Virtual Classroom
ITIL Foundation live online training is a new attractive learning option. All you need is a workstation with a stable Internet connection, a headset and a webcam to participate in this ITIL 4 Foundation training. With our education package you will receive the relevant literature, the SERVIEW Workbook and all necessary training materials in advance.
In a dynamic dialog with an experienced SERVIEW trainer, you work through all ITIL 4 Foundation training content together - live and online. This also includes the innovative SERVIEW Workbook Principle® to use. Log in, ask questions, and discuss with the other training participants and the trainer as if you were in a seminar room together. Thanks to our interactive learning platform and the pre-sent education packages, you have all the options available to you that an ITIL Foundation classroom training also offers.
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
Virtual blended training (1 day live online + 90 days e-learning access)
Would you like to prepare efficiently and flexibly for your ITIL 4 Foundation certification? Take advantage of our Virtual Blended Training, which offers you the perfect combination of an intensive live online training day and 90 days of free access to our ITIL 4 Foundation e-Learning at the SERVIEW Digital Academy. The training day allows you to work interactively and directly with our experienced trainers, while the e-learning gives you the freedom to deepen your knowledge on your own schedule. This method ensures you receive comprehensive preparation that promotes both knowledge building and application skills.
from 595,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
- Thursday, May 08, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Thursday, May 22, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Wednesday, May 28, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Wednesday, June 11, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Thursday, June 26, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Thursday, July 10, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Fri, July 18, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Wed, July 30, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Mon, August 04, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
- Wednesday, August 20, 2025
Central European Time

Virtual Blended (Live-Online + e-Learning)
plus Learner-Package:
407,00 EUR
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
from 395,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Methodology e-learning
Maximum flexibility with the official ITIL 4 Foundation e-learning! You can start, pause or resume the ITIL 4 Foundation training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. As well as quizzes and other knowledge checking activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), the ITIL 4 Foundation Official eLearning will revolutionize your learning experience.
Agenda
You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.
Your advantages
- 9-hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
Exam-Prep
You would like to prepare for your certification independently using the official training documents and sample exams.
195,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Online proctoring
plus Learner-Package:
407,00 EUR
Online proctoring
plus Learner-Package:
407,00 EUR
Contents of the ITIL 4 Foundation
- Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
- The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
- The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
- Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
- ITIL Practices: Explore ITIL practices that help you optimize your IT service management.
- The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
- Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
- Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
- Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.
Target group of the ITIL 4 Foundation
ITIL 4 Foundation training is designed to introduce a wide range of IT professionals and business people to the fundamentals of IT Service Management (ITSM) as defined by ITIL 4. While the framework provides in-depth concepts and practices, the Foundation training is designed to be accessible to beginners while providing valuable insights for experienced practitioners.
The main target groups include:
- IT Professionals: include system administrators, network administrators, software developers, database administrators, and other professionals directly involved in the creation, delivery, and support of IT services.
- ITSM Practitioners: Individuals already working in areas of IT Service Management who wish to update their knowledge or obtain a formalized certificate in ITIL 4.
- IT executives: Managers and team leaders who have responsibility for IT teams or departments and want to implement ITIL best practices in their operations.
- Project managers and coordinators: This group can benefit from an understanding of ITIL practices, as they often work with ITSM teams and coordinate projects that are influenced by ITIL guidelines.
- IT and Business Process Consultants: Individuals who advise organizations on how to improve their IT and business processes can benefit from a deep understanding of ITIL 4.
- Stakeholders from other business units: Given the increasing merging of IT and business, professionals from other departments, such as sales, marketing, and customer support, can also benefit from an understanding of ITIL fundamentals.
- Entry-level IT professionals: Young professionals or graduates looking to enter the IT world can benefit from the Foundation training as it provides a solid understanding of ITSM best practices.
In summary, the ITIL 4 Foundation training is designed for anyone who wants to gain a sound understanding of modern ITSM practices and realize the benefits of implementing ITIL 4 in an organization. It is suitable for both individuals and teams who want to maximize the value of IT services in their organizations.
Aim and purpose of the ITIL 4 Foundation training and certification
In a rapidly evolving digital world, it is critical for IT professionals and organizations to stay up-to-date with the latest best practices in IT Service Management (ITSM). The ITIL 4 Foundation training and certification is designed to do just that.
The main objective of the ITIL 4 Foundation training is to provide participants with a comprehensive understanding of the core concepts, principles and practices of ITIL 4. It is an introduction to the ITIL framework that ensures participants understand the modern approaches to IT service management and their role in the larger business ecosystem.
Requirements
You do not need any previous experience to participate in ITIL 4 Foundation.
Exam details
Duration | 60 minutes |
Option 1: Paper-based testing | You take the exam directly at the end of the training in the training room. The exam is conducted in the conventional written format (paper/pencil). |
Option 2: Online exam | You can take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. You will receive a voucher from us that is valid for 12 months. You can find all the details about the online exam here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
Questions | 40 multiple choice questions |
More info | To pass the exam, you must achieve 26 points (65%). The maximum score is 40 (100%). No aids are permitted and this is not a scenario-based exam. |
Exam languages | German or English |
Testing Institute | PeopleCert |
Ready for your ITIL 4 Foundation certification?
Our sample exams will help you to pass safely and confidently!
Trainings by cities
All ITIL training courses in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, Bremen, Freiburg, e-learning, blended learning or live online
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SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!