ITIL® 4 Foundation
Master the ITIL 4 Foundation with courage and focus: The ITIL 4 Foundation is the start of your journey through the world of IT service management!
From basic ITIL Foundation principles and key terms to common practices such as Continuous Improvement, Incident Management and Change Control, and preparation for the official exam, you will experience the entire ITIL 4 Foundation training based on the groundbreaking SERVIEW Workbook Principle®. This means that our certified ITIL 4 Foundation trainer teaches you all the content in a constant exchange using memorable examples - completely without boredom.
855,00 EUR
p.p. plus VAT.
+ Examination fee
270,00 EUR
p.p. plus VAT at the statutory rate.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
Central European Time

Cologne: PROKODA GmbH
Stolberger Strasse 309
50933 Cologne
plus examination fee:
270,00 EUR
Central European Time

Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
270,00 EUR
Central European Time

Düsseldorf: ExperTeach GmbH
Kennedydamm 24
40476 Düsseldorf
plus examination fee:
270,00 EUR
Central European Time

Cologne: We will announce the exact address about 14 days before the training.
plus examination fee:
270,00 EUR
Central European Time

Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
270,00 EUR
Central European Time

Hamburg: Conference Center Securitas
Fuhlsbüttler Straße 399
22309 Hamburg
plus examination fee:
270,00 EUR
Central European Time

Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
270,00 EUR
Central European Time

Berlin: We will announce the exact address about 14 days before the training.
plus examination fee:
270,00 EUR
Central European Time

Hamburg: We will announce the exact address about 14 days before the training.
plus examination fee:
270,00 EUR
Central European Time

Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
270,00 EUR
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
Target group of the ITIL 4 Foundation
ITIL 4 Foundation training is designed to introduce a wide range of IT professionals and business people to the fundamentals of IT Service Management (ITSM) as defined by ITIL 4. While the framework provides in-depth concepts and practices, the Foundation training is designed to be accessible to beginners while providing valuable insights for experienced practitioners.
The main target groups include:
- IT Professionals: include system administrators, network administrators, software developers, database administrators, and other professionals directly involved in the creation, delivery, and support of IT services.
- ITSM Practitioners: Individuals already working in areas of IT Service Management who wish to update their knowledge or obtain a formalized certificate in ITIL 4.
- IT executives: Managers and team leaders who have responsibility for IT teams or departments and want to implement ITIL best practices in their operations.
- Project managers and coordinators: This group can benefit from an understanding of ITIL practices, as they often work with ITSM teams and coordinate projects that are influenced by ITIL guidelines.
- IT and Business Process Consultants: Individuals who advise organizations on how to improve their IT and business processes can benefit from a deep understanding of ITIL 4.
- Stakeholders from other business units: Given the increasing merging of IT and business, professionals from other departments, such as sales, marketing, and customer support, can also benefit from an understanding of ITIL fundamentals.
- Entry-level IT professionals: Young professionals or graduates looking to enter the IT world can benefit from the Foundation training as it provides a solid understanding of ITSM best practices.
In summary, the ITIL 4 Foundation training is designed for anyone who wants to gain a sound understanding of modern ITSM practices and realize the benefits of implementing ITIL 4 in an organization. It is suitable for both individuals and teams who want to maximize the value of IT services in their organizations.
Aim and purpose of the ITIL 4 Foundation training and certification
In a rapidly evolving digital world, it is critical for IT professionals and organizations to stay up-to-date with the latest best practices in IT Service Management (ITSM). The ITIL 4 Foundation training and certification is designed to do just that.
The main objective of the ITIL 4 Foundation training is to provide participants with a comprehensive understanding of the core concepts, principles and practices of ITIL 4. It is an introduction to the ITIL framework that ensures participants understand the modern approaches to IT service management and their role in the larger business ecosystem.
Contents of the ITIL 4 Foundation
- Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
- The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
- The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
- Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
- ITIL Practices: Explore ITIL practices that help you optimize your IT service management.
- The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
- Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
- Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
- Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.
All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.
Requirements
You do not need any previous experience to participate in ITIL 4 Foundation.
755,00 EUR
p.p. plus VAT.
+ Examination fee
270,00 EUR
p.p. plus VAT at the statutory rate.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
Central Standard Time

Live Online United States
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Central Standard Time

Live Online United States
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Central Standard Time

Live Online United States
plus examination fee:
270,00 EUR
Central European Time

Live Online
plus examination fee:
270,00 EUR
Methodology Live Online
ITIL Foundation live online training is a new attractive learning option. All you need is a workstation with a stable Internet connection, a headset and a webcam to participate in this ITIL 4 Foundation training. With our education package you will receive the relevant literature, the SERVIEW Workbook and all necessary training materials in advance.
In a dynamic dialog with an experienced SERVIEW trainer, you work through all ITIL 4 Foundation training content together - live and online. This also includes the innovative SERVIEW Workbook Principle® to use. Log in, ask questions, and discuss with the other training participants and the trainer as if you were in a seminar room together. Thanks to our interactive learning platform and the pre-sent education packages, you have all the options available to you that an ITIL Foundation classroom training also offers.
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
Target group of the ITIL 4 Foundation
ITIL 4 Foundation Training is a customized introduction to the heart of IT Service Management (ITSM) as defined by ITIL 4, designed for a diverse group of IT professionals and business partners. The training not only covers essential fundamentals, but is also designed to be easily understood by newcomers, while still providing valuable insights for experts.
The training is particularly suitable for:
IT professionals: This includes roles such as system and network administrators, software developers, database specialists, and many others who are directly involved in the IT services lifecycle.
Specialists in ITSM: Individuals working in IT Service Management who wish to update their expertise or validate it through an ITIL 4 certificate.
IT decision makers: Team leaders and managers responsible for IT departments who want to increase efficiency through the ITIL methodology.
Project owners: Project managers and coordinators who need to work closely with ITSM units and consider the influences of ITIL.
Consultants in IT and business strategy: Experts who provide advice on optimizing IT and business strategies can benefit enormously from a deep understanding of ITIL 4.
Stakeholders from various areas of the company: As IT and business increasingly merge, employees from areas such as marketing, sales or customer service also benefit from ITIL insights.
Newcomers to the industry: Newcomers to the industry or graduates who want to gain a foothold in the IT industry will receive a solid foundation in ITSM practices through the training.
In short, the ITIL 4 Foundation training is designed for anyone who wants to understand modern ITSM methodologies and leverage the potential of ITIL 4 in their organization. Whether an individual or a team, the training provides a valuable opportunity to optimize the added value of IT services.
Aim and purpose of the ITIL 4 Foundation training and certification
With the rapid pace of change in the digital age, it is essential for IT professionals and businesses to continuously stay up to date, especially in the area of IT Service Management (ITSM). This is the main driver behind the introduction of ITIL 4 Foundation training and certification.
The focus of this training is to provide participants with a detailed insight into the fundamentals, concepts and practices of ITIL 4. It serves as a portal to the ITIL framework and ensures that learners grasp the current methods of IT service management and their impact on the business world.
Through the training, participants acquire:
- Insight into the ITIL framework: you will learn about the origins, relevance and benefits of ITIL in today's IT business context.
- Knowledge of the four dimensions of service management: An intensive examination of the four key elements required to design, implement and optimize IT services.
- Insights into the ITIL Service Value System (SVS): A deep understanding of how the various ITIL elements interact synergistically to generate value.
- Familiarity with the seven ITIL fundamental principles: An appreciation of how to consistently integrate these principles into ITIL practices to design robust ITSM initiatives.
In addition, the training has the explicit goal of thoroughly preparing learners for the ITIL 4 Foundation certification exam. This certification enables IT professionals to underpin their expertise in ITSM and demonstrate that they are familiar with the latest and best practices.
Contents of the ITIL 4 Foundation
Welcome to our ITIL 4 Foundation training, the ideal introduction to the world of IT service management (ITSM). If you want to increase the value of your IT services and face the current challenges of digital transformation, then you have come to the right place!
What to expect in our course:
Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
ITIL Practices: Explore the seven key ITIL practices that help you optimize your IT service management.
The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.
Take control of your future:
The digital landscape is constantly evolving, and with our ITIL 4 Foundation course we give you the tools you need to keep up. Book your place today and take the first step towards optimized IT service management!
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.
In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.
The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.
Requirements
You do not need any previous experience to participate in ITIL 4 Foundation.
275,00 EUR
p.p. plus VAT.
+ Examination fee
270,00 EUR
p.p. plus VAT at the statutory rate.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
Central European Time

E-Learning (German)
plus examination fee:
270,00 EUR
Central European Time

E-Learning (English)
plus examination fee:
270,00 EUR
Methodology e-learning
Start ITIL 4 Foundation training whenever you find the time. You can pause when you need to and resume when it's convenient again - at home, in the office or on the road!
The unique learning concept of SERVIEW e-learning is strongly linked to our innovative SERVIEW Workbook Principle® based. You learn all the contents of the ITIL 4 Foundation with memorable images and extensive examples. Animated practical scenarios deepen the acquired theoretical knowledge in an entertaining way. Extensive learning checks and sample exam questions complete the ITIL 4 Foundation seminar and prepare you optimally for the exam.
Agenda
You will receive 365 days access to the SERVIEW Digital Academy. During this period you can complete the ITIL 4 Foundation Training according to your personal schedule.
Your advantages
- 365 days access to the SERVIEW Digital Academy
- SERVIEW Workbook-style animated explanations
- Learning content approx. 7 hours of expertise
- Many practical examples
- Learning checks in the entertaining dialog method
- Explainer videos based on SimpleShow
- ITIL 4 poster
- Complete ITIL 4 Glossary
- Exam simulator
- Online exam on a date of your choice
Requirements
You do not need any previous experience to participate in ITIL 4 Foundation.
ITSM Video Library as a 99€ add-on option to your ITIL 4 Foundation training
The SERVIEW ITSM Video Library is the premium online reference tool consisting of 40 technical videos with over 300 minutes of content on the entire IT Service Management. The library was produced with the highest effort by SERVIEW, is unique in the world and you can refresh your knowledge 365 days 24 hours a day. We make this video reference work available to you 365 days via our excellent Learning Management System. This means you can access it at any time via your various devices (desktop, tablet or smartphone).
In the infinite expanse of the ITSM universe, knowledge and training are our most powerful allies. IT Service Management (ITSM) and the legendary ITIL Foundation are at the heart of our quest for excellence. Let us introduce you: The ITSM Video Library - your faithful companion that not only prepares you for the journey to ITIL 4 Foundation training, but stays by your side afterwards to guide you through the ups and downs of ITSM.
The symbiosis of ITSM Video Library and ITIL 4 Foundation
The ITIL Foundation training lays the foundation for understanding and applying ITSM practices in real business environments. Our ITSM Video Library perfectly complements this training:
- Preparing for the training: Before the ITIL Foundation training, our video library provides an introduction to basic concepts, terminology and best practices. This allows you to start the training well prepared.
- Deepening after the training: After completion of the ITIL Foundation training, the library serves as a reference book to deepen what has been learned, to get to know new concepts or to review specific topics once again.
Why the ITSM Video Library is the ideal companion to ITIL training
- Comprehensive coverage of ITSM topics: In addition to ITIL-specific content, our video library also includes materials on other ITSM practices and strategies. This provides a comprehensive overview and deeper insights into the entire spectrum of IT Service Management.
- Expert Interviews & Case Studies: Get deeper insights and best practices directly from industry experts and learn from real-world ITSM implementation examples.
Advantages of the ITSM Video Library
The ITSM Video Library is not only a complementary tool to the ITIL Foundation training, but an essential reference book for anyone working in the field of ITSM or who wants to become one. It prepares you optimally for the ITIL Foundation training and also supports you afterwards by serving as a continuous learning and information resource. Invest in your knowledge and your career with the ITSM Video Library.
Contents of the ITSM Video Library
- 01 - Welcome (2:15)
- 02 - The service (10:179
- 03 - Roles in the service relationship (7:41)
- 04 - What is good service? (6:57)
- 05 - Service Management (11:10)
- 06 - ITSM as a best practice (10:42)
- 07 - Overview of ITSM approaches (7:31)
- 08 - The Service Management System (5:22)
- 09 - Processes and practices (8:45)
- 10 - Typical ITSM processes (14:37)
- 11 - Typical roles (7:52)
- 12 - Organizational structures (5:32)
- 13 - Success principles (8:23)
- 14 - Continuous improvement (6:03)
- 15 - Implementation (5:23)
- 16 - ITSM tools (7:39)
- 17 - Success factors (7:23)
- 18 - Practice: Benefits & Risks (5:58)
- 19 - ITSM & Agility (5:11)
- 20 - Service Portfolio Management (6:33)
- 21 - Service Level Management (10:58)
- 22 - Service catalog (7:23)
- 23 - Service Agreements (6:31)
- 24 - Service Reporting Management (4:02)
- 25 - Service Availability & Continuity (10:22)
- 26 - Capacity Management (8:34)
- 27 - Information Security Management (6:56)
- 28 - Key processes (5:16)
- 29 - Customer Relationship Management (4:50)
- 30 - Supplier Relationship Management (6:40)
- 31 - Service Desk (9:14)
- 32 - Incident Management (14:34)
- 33 - Service Request Management (7:20)
- 34 - Problem Management (9:45)
- 35 - Configuration Management (8:35)
- 36 - Change Management (12:42)
- 37 - Release & Deployment Management (8:48)
- 38 - Continual Improvement (5:24)
- 39 - Financial Management (5:20)
- 40 - Farewell (3:49)
Your advantages
- Reliability: SERVIEW Video Libraries are written and presented by experts in their respective fields.
- Comprehensive coverage: The SERVIEW Video Library covers a wide range of topics, providing a comprehensive source of information and awareness.
- Easy to understand: The SERVIEW Video Library is produced in a simple and easy-to-understand language. This makes it easier to understand complex topics and quickly learn about a subject.
- Flexibility: The SERVIEW video library can be viewed anytime, anywhere. They can be played on different devices such as tablets, smartphones or laptops, which increases flexibility and access to the learning content.
- Time saving: Learning videos can save time because they are quick and easy to consume. Unlike reading texts, learners can learn more efficiently and quickly by watching learning videos.
- Personalization: Learning videos can be tailored to the learner's needs. Learners can skip certain parts of the video to focus on relevant information, or pause the video to deepen their understanding of a particular concept
- Get information fast: The SERVIEW Video Library makes it possible to access information quickly without having to search for it for a long time.
ITSM Video Library Demo
ITSM Video Library made by SERVIEW
- Two real studios
- no green screen
- Professional speaker / presenter
- Each video with two camera perspectives
- Additional zoom
- Animated overlays
- Examples throughout
- Livening up with expert tips
How can I book the ITSM video library?
You can add the ITSM video library to any ITIL training as an additional option for 99€. Via the shopping cart you have the option (step 1) to add the library. You can also get an individual offer from our sales department.
Questions about the ITSM Video Library?
Note
The ITSM Video Library is intended as a reference work for companies and individuals who are completing or have completed ITIL training. You can book the video library as an additional package to your ITIL training for only 99€.
Exam details
Duration | 60 minutes You will take the online exam on a date of your choice after the training. |
Questions | 40 multiple choice questions |
More info | To pass the exam, you must score 26 points (65%). The maximum score is 40 (100%). No aids are allowed and it is not a scenario-based exam. |
Exam languages | German or English |
Testing Institute | PeopleCert |
Technical requirements | All details about the online exam can be found here: Windows: https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows IOS: https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac |
What is ITIL?
The quick overview: Get an overview of the most important principles and key data of service management with ITIL in just a few minutes.
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All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.
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Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
You have questions about our services or would like a quote:
For Germany: +49 (0) 6172 17744-60
For United States: +1 (646) 537 7672
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