ITIL® 4 Foundation training and certification
ITIL 4 Foundation courses and ITIL 4 certification are your ticket to the world of IT Service Management!
From the basic ITIL Foundation principles and key terms to common practices such as continual improvement, incident management and change control to preparation for the official exam, you will experience the entire ITIL 4 Foundation training course using an interactive and practical approach. This means that our certified ITIL 4 Foundation trainer will teach you all the content in a constant exchange using memorable examples - without any boredom.
Your advantages with SERVIEW
- Classroom training: Free choice between paper or online exam
- PeopleCert's only Platinum Partner in DACH
- Over 200,000 training participants
- The most top ratings of all providers
- Real guaranteed dates - no cancellations
- Implementation only with own trainers
- Free cancellation up to 1 hour before start (Flex option*)
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
795,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
- Tue, April 30, 2024
Central European Time
Berlin: relexa hotel Stuttgarter Hof
Anhalter Str. 8-9
10963 Berlin
plus Learner-Package:
407,00 EUR
- Fri, May 03, 2024
Central European Time
Dresden: SoftEd Systems Training Center
Ostra-Allee 11
01067 Dresden
plus Learner-Package:
407,00 EUR
- Fri, May 03, 2024
Central European Time
Cologne: PROKODA GmbH
Stolberger Strasse 309
50933 Cologne
plus Learner-Package:
407,00 EUR
- Tue, May 07, 2024
Central European Time
Nuremberg: Park Inn by Radisson Nuremberg
Sandstraße 2-8
90443 Nuremberg
plus Learner-Package:
407,00 EUR
- Tue, May 07, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
- Tue, May 07, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
- Tue, May 14, 2024
Central European Time
Seeheim: Lufthansa Training & Conference Center
Lufthansaring 1
64342 Seeheim-Jugenheim
plus Learner-Package:
407,00 EUR
- Tue, May 14, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
- Fri, May 24, 2024
Central European Time
Hanover
plus Learner-Package:
407,00 EUR
- Fri, May 24, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
407,00 EUR
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
Live online training
You would like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®.
795,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
- Tue, April 30, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Fri, May 03, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Tue, May 07, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Tue, May 07, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Tue, May 14, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Fri, May 17, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Fri, May 24, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Tue, June 04, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Tue, June 11, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
- Tue, June 11, 2024
Central European Time
Live Online
plus Learner-Package:
407,00 EUR
Methodology Live Online
ITIL Foundation live online training is a new attractive learning option. All you need is a workstation with a stable Internet connection, a headset and a webcam to participate in this ITIL 4 Foundation training. With our education package you will receive the relevant literature, the SERVIEW Workbook and all necessary training materials in advance.
In a dynamic dialog with an experienced SERVIEW trainer, you work through all ITIL 4 Foundation training content together - live and online. This also includes the innovative SERVIEW Workbook Principle® to use. Log in, ask questions, and discuss with the other training participants and the trainer as if you were in a seminar room together. Thanks to our interactive learning platform and the pre-sent education packages, you have all the options available to you that an ITIL Foundation classroom training also offers.
Agenda
The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
495,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Central European Time
E-Learning (English)
plus Learner-Package:
407,00 EUR
Central European Time
E-Learning (German)
plus Learner-Package:
407,00 EUR
Live Demo
Would you like to experience our e-learning offer live? Simply book your personal demo appointment online now. When booking, please indicate in the text field whether you would prefer the demo environment to be presented in German or English.
Methodology e-learning
Maximum flexibility with the official ITIL 4 Foundation e-learning! You can start, pause or resume the ITIL 4 Foundation training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. As well as quizzes and other knowledge checking activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), the ITIL 4 Foundation Official eLearning will revolutionize your learning experience.
Agenda
You will receive 365-day access to the official Digital Academy. During this period, you can complete the ITIL 4 Foundation training according to your personal schedule.
Your advantages
- 9-hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
Exam-Prep
You would like to prepare for your certification independently using the official training documents and sample exams.
195,00 EUR
p.p. plus VAT.
+ examination fee
269,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Central European Time
Online proctoring
plus Learner-Package:
407,00 EUR
Central European Time
Online proctoring
plus Learner-Package:
407,00 EUR
ITSM video library as a 69€ add-on option to your ITIL 4 Foundation training
The SERVIEW ITSM Video Library is the premium online reference work consisting of 40 specialist videos with over 300 minutes of content on the entire field of IT service management. The library was produced by SERVIEW at great expense, is unique in the world and you can refresh your knowledge 24 hours a day for 90 days. We make this video reference work available to you for 90 days (can be extended at any time) via our excellent Learning Management System. This means you can access it at any time via various devices (desktop, tablet or smartphone).
In the infinite expanse of the ITSM universe, knowledge and training are our most powerful allies. IT Service Management (ITSM) and the legendary ITIL Foundation are at the heart of our quest for excellence. Let us introduce you: The ITSM Video Library - your faithful companion that not only prepares you for the journey to ITIL 4 Foundation training, but stays by your side afterwards to guide you through the ups and downs of ITSM.
The symbiosis of ITSM Video Library and ITIL 4 Foundation
The ITIL Foundation training lays the foundation for understanding and applying ITSM practices in real business environments. Our ITSM Video Library perfectly complements this training:
- Preparing for the training: Before the ITIL Foundation training, our video library provides an introduction to basic concepts, terminology and best practices. This allows you to start the training well prepared.
- Deepening after the training: After completion of the ITIL Foundation training, the library serves as a reference book to deepen what has been learned, to get to know new concepts or to review specific topics once again.
Why the ITSM Video Library is the ideal companion to ITIL training
- Comprehensive coverage of ITSM topics: In addition to ITIL-specific content, our video library also includes materials on other ITSM practices and strategies. This provides a comprehensive overview and deeper insights into the entire spectrum of IT Service Management.
- Expert Interviews & Case Studies: Get deeper insights and best practices directly from industry experts and learn from real-world ITSM implementation examples.
Advantages of the ITSM Video Library
The ITSM Video Library is not only a complementary tool to the ITIL Foundation training, but an essential reference book for anyone working in the field of ITSM or who wants to become one. It prepares you optimally for the ITIL Foundation training and also supports you afterwards by serving as a continuous learning and information resource. Invest in your knowledge and your career with the ITSM Video Library.
ITSM Video Library made by SERVIEW
- Two real studios
- no green screen
- Professional speaker / presenter
- Each video with two camera perspectives
- Additional zoom
- Animated overlays
- Examples throughout
- Livening up with expert tips
Contents of the ITSM Video Library
- 01 - Welcome (2:15)
- 02 - The service (10:179
- 03 - Roles in the service relationship (7:41)
- 04 - What is good service? (6:57)
- 05 - Service Management (11:10)
- 06 - ITSM as a best practice (10:42)
- 07 - Overview of ITSM approaches (7:31)
- 08 - The Service Management System (5:22)
- 09 - Processes and practices (8:45)
- 10 - Typical ITSM processes (14:37)
- 11 - Typical roles (7:52)
- 12 - Organizational structures (5:32)
- 13 - Success principles (8:23)
- 14 - Continuous improvement (6:03)
- 15 - Implementation (5:23)
- 16 - ITSM tools (7:39)
- 17 - Success factors (7:23)
- 18 - Practice: Benefits & Risks (5:58)
- 19 - ITSM & Agility (5:11)
- 20 - Service Portfolio Management (6:33)
- 21 - Service Level Management (10:58)
- 22 - Service catalog (7:23)
- 23 - Service Agreements (6:31)
- 24 - Service Reporting Management (4:02)
- 25 - Service Availability & Continuity (10:22)
- 26 - Capacity Management (8:34)
- 27 - Information Security Management (6:56)
- 28 - Key processes (5:16)
- 29 - Customer Relationship Management (4:50)
- 30 - Supplier Relationship Management (6:40)
- 31 - Service Desk (9:14)
- 32 - Incident Management (14:34)
- 33 - Service Request Management (7:20)
- 34 - Problem Management (9:45)
- 35 - Configuration Management (8:35)
- 36 - Change Management (12:42)
- 37 - Release & Deployment Management (8:48)
- 38 - Continual Improvement (5:24)
- 39 - Financial Management (5:20)
- 40 - Farewell (3:49)
Your advantages
- Reliability: SERVIEW Video Libraries are written and presented by experts in their respective fields.
- Comprehensive coverage: The SERVIEW Video Library covers a wide range of topics, providing a comprehensive source of information and awareness.
- Easy to understand: The SERVIEW Video Library is produced in a simple and easy-to-understand language. This makes it easier to understand complex topics and quickly learn about a subject.
- Flexibility: The SERVIEW video library can be viewed anytime, anywhere. They can be played on different devices such as tablets, smartphones or laptops, which increases flexibility and access to the learning content.
- Time saving: Learning videos can save time because they are quick and easy to consume. Unlike reading texts, learners can learn more efficiently and quickly by watching learning videos.
- Personalization: Learning videos can be tailored to the learner's needs. Learners can skip certain parts of the video to focus on relevant information, or pause the video to deepen their understanding of a particular concept
- Get information fast: The SERVIEW Video Library makes it possible to access information quickly without having to search for it for a long time.
ITSM Video Library Demo
How can I book the ITSM video library?
You can add the ITSM video library to any ITIL training course as an additional option for €69. You have the option to add the library via the shopping cart (step 1). You can also request an individual offer from our sales department.
Questions about the ITSM Video Library?
Note
The ITSM video library is intended as a reference work for companies and individuals who are completing or have completed ITIL training. You can book the video library as an additional package to your ITIL training course for just €69.
Contents of the ITIL 4 Foundation
- Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
- The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
- The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
- Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
- ITIL Practices: Explore ITIL practices that help you optimize your IT service management.
- The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
- Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
- Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
- Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.
Target group of the ITIL 4 Foundation
ITIL 4 Foundation training is designed to introduce a wide range of IT professionals and business people to the fundamentals of IT Service Management (ITSM) as defined by ITIL 4. While the framework provides in-depth concepts and practices, the Foundation training is designed to be accessible to beginners while providing valuable insights for experienced practitioners.
The main target groups include:
- IT Professionals: include system administrators, network administrators, software developers, database administrators, and other professionals directly involved in the creation, delivery, and support of IT services.
- ITSM Practitioners: Individuals already working in areas of IT Service Management who wish to update their knowledge or obtain a formalized certificate in ITIL 4.
- IT executives: Managers and team leaders who have responsibility for IT teams or departments and want to implement ITIL best practices in their operations.
- Project managers and coordinators: This group can benefit from an understanding of ITIL practices, as they often work with ITSM teams and coordinate projects that are influenced by ITIL guidelines.
- IT and Business Process Consultants: Individuals who advise organizations on how to improve their IT and business processes can benefit from a deep understanding of ITIL 4.
- Stakeholders from other business units: Given the increasing merging of IT and business, professionals from other departments, such as sales, marketing, and customer support, can also benefit from an understanding of ITIL fundamentals.
- Entry-level IT professionals: Young professionals or graduates looking to enter the IT world can benefit from the Foundation training as it provides a solid understanding of ITSM best practices.
In summary, the ITIL 4 Foundation training is designed for anyone who wants to gain a sound understanding of modern ITSM practices and realize the benefits of implementing ITIL 4 in an organization. It is suitable for both individuals and teams who want to maximize the value of IT services in their organizations.
Aim and purpose of the ITIL 4 Foundation training and certification
In a rapidly evolving digital world, it is critical for IT professionals and organizations to stay up-to-date with the latest best practices in IT Service Management (ITSM). The ITIL 4 Foundation training and certification is designed to do just that.
The main objective of the ITIL 4 Foundation training is to provide participants with a comprehensive understanding of the core concepts, principles and practices of ITIL 4. It is an introduction to the ITIL framework that ensures participants understand the modern approaches to IT service management and their role in the larger business ecosystem.
Requirements
You do not need any previous experience to participate in ITIL 4 Foundation.
Exam details
| Duration | 60 minutes |
Option 1: Paper-based testing | You take the exam directly at the end of the training course in the training room. |
Option 2: Online exam | You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. |
| Questions | 40 multiple choice questions |
| More info | To pass the exam, you must score 26 points (65%). The maximum score is 40 (100%). No aids are allowed and it is not a scenario-based exam. |
| Exam languages | German or English |
| Testing Institute | PeopleCert |
This is us: The SERVIEW team introduces itself
Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!
Trainings by cities
All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.
See for yourself: SERVIEW Advantages
Term guarantee
100% secure
Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!
SERVIEW
Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
