• Classroom training: Free choice between paper or online exam
  • PeopleCert's only Platinum Partner in DACH
  • Over 200,000 training participants
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  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

from 795,00 EUR

p.p. plus VAT.

+ examination fee 269,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

List of interested parties

Central European Time
DE

No suitable date? If there are 4 to 6 interested parties, we will be happy to organize a new date. Enter your name in the list of interested parties without obligation.

As desired
895,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Mon, May 05, 2025
- Tue, May 06, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Thursday, May 08, 2025
- Fri, May 09, 2025

Central European Time
DE

PTM
Munich: Education Center PTM Academy

Kistlerhofstrasse 75
81379 Munich

Munich
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Thursday, May 08, 2025
- Fri, May 09, 2025

Central European Time
DE

Trainings in Cologne. Cityscape
Cologne: PROKODA GmbH

Stolberger Strasse 309
50933 Cologne

Cologne
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

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Mon, May 12, 2025
- Tue, May 13, 2025

Central European Time
DE

Hamburg
Hamburg: We will announce the exact address about 14 days before the training.

Hamburg
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Mon, May 12, 2025
- Tue, May 13, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Thursday, May 15, 2025
- Fri, May 16, 2025

Central European Time
EN

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Thursday, May 15, 2025
- Fri, May 16, 2025

Central European Time
DE

Trainings in Dresden
Dresden: We will announce the exact address about 14 days before the training.

Dresden
895,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Mon, May 19, 2025
- Tue, May 20, 2025

Central European Time
DE

Seeheim: Lufthansa Training & Conference Center

Lufthansaring 1
64342 Seeheim-Jugenheim

Seeheim-Jugenheim
895,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

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Mon, May 19, 2025
- Tue, May 20, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Agenda

The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.

Virtual classroom training

Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.

from 795,00 EUR

p.p. plus VAT.

+ examination fee 269,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Mon, May 05, 2025
- Tue, May 06, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Mon, May 12, 2025
- Tue, May 13, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thursday, May 15, 2025
- Fri, May 16, 2025

Central European Time
EN

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thursday, May 15, 2025
- Fri, May 16, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Mon, May 19, 2025
- Tue, May 20, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thursday, May 22, 2025
- Fri, May 23, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Mon, May 26, 2025
- Tue, May 27, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Mon, May 26, 2025
- Tue, May 27, 2025

Central European Time
EN

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Mon, June 02, 2025
- Tue, June 03, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thursday, June 05, 2025
- Fri, June 06, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
895,00 EUR Limited offer 795,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology Virtual Classroom

ITIL Foundation live online training is a new attractive learning option. All you need is a workstation with a stable Internet connection, a headset and a webcam to participate in this ITIL 4 Foundation training. With our education package you will receive the relevant literature, the SERVIEW Workbook and all necessary training materials in advance.

In a dynamic dialog with an experienced SERVIEW trainer, you work through all ITIL 4 Foundation training content together - live and online. This also includes the innovative SERVIEW Workbook Principle® to use. Log in, ask questions, and discuss with the other training participants and the trainer as if you were in a seminar room together. Thanks to our interactive learning platform and the pre-sent education packages, you have all the options available to you that an ITIL Foundation classroom training also offers.

Agenda

The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.

Virtual blended training (1 day live online + 90 days e-learning access)

Would you like to prepare efficiently and flexibly for your ITIL 4 Foundation certification? Take advantage of our Virtual Blended Training, which offers you the perfect combination of an intensive live online training day and 90 days of free access to our ITIL 4 Foundation e-Learning at the SERVIEW Digital Academy. The training day allows you to work interactively and directly with our experienced trainers, while the e-learning gives you the freedom to deepen your knowledge on your own schedule. This method ensures you receive comprehensive preparation that promotes both knowledge building and application skills.

from 595,00 EUR

p.p. plus VAT.

+ examination fee 269,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Thursday, May 08, 2025
- Thursday, May 08, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thursday, May 22, 2025
- Thursday, May 22, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Wed, May 28, 2025
- Wednesday, May 28, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed., June 11, 2025
- Wednesday, June 11, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thursday, June 26, 2025
- Thursday, June 26, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thursday, July 10, 2025
- Thursday, July 10, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Fri, July 18, 2025
- Fri, July 18, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed., July 30, 2025
- Wed, July 30, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, August 04, 2025
- Mon, August 04, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, August 20, 2025
- Wednesday, August 20, 2025

Central European Time
DE

Fotolia
Virtual Blended (Live-Online + e-Learning)

Blended learning
695,00 EUR Limited offer 595,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Agenda

The ITIL 4 Foundation Training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL 4 Foundation Training.

E-Learning

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 395,00 EUR

p.p. plus VAT.

+ examination fee 269,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

E-Learning

EN

E-Learning SERVIEW
E-Learning (English)

E-Learning
595,00 EUR Limited offer 395,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Methodology e-learning

Maximum flexibility with the official ITIL 4 Foundation e-learning! You can start, pause or resume the ITIL 4 Foundation training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. As well as quizzes and other knowledge checking activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), the ITIL 4 Foundation Official eLearning will revolutionize your learning experience.

Agenda

You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.

Live Demo

You want to see our e-learning offering in action? Then see for yourself!

Your advantages

  • 9-hour content
  • Mouth-friendly learning modules
  • Interactive & engaging content
  • Self-directed learning
  • Learn at your own pace
  • In-depth case studies
  • Progress tracking in real time
  • Structured learning checklist
  • Embedded ITIL Glossary

Exam-Prep

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR

p.p. plus VAT.

+ examination fee 269,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Exam Prep

EN

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Exam Prep

DE

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
407,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Contents of the ITIL 4 Foundation


  • Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.
  • The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.
  • The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.
  • Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.
  • ITIL Practices: Explore ITIL practices that help you optimize your IT service management.
  • The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.
  • Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.
  • Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.
  • Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.

Target group of the ITIL 4 Foundation


ITIL 4 Foundation training is designed to introduce a wide range of IT professionals and business people to the fundamentals of IT Service Management (ITSM) as defined by ITIL 4. While the framework provides in-depth concepts and practices, the Foundation training is designed to be accessible to beginners while providing valuable insights for experienced practitioners.

The main target groups include:

  • IT Professionals: include system administrators, network administrators, software developers, database administrators, and other professionals directly involved in the creation, delivery, and support of IT services.
  • ITSM Practitioners: Individuals already working in areas of IT Service Management who wish to update their knowledge or obtain a formalized certificate in ITIL 4.
  • IT executives: Managers and team leaders who have responsibility for IT teams or departments and want to implement ITIL best practices in their operations.
  • Project managers and coordinators: This group can benefit from an understanding of ITIL practices, as they often work with ITSM teams and coordinate projects that are influenced by ITIL guidelines.
  • IT and Business Process Consultants: Individuals who advise organizations on how to improve their IT and business processes can benefit from a deep understanding of ITIL 4.
  • Stakeholders from other business units: Given the increasing merging of IT and business, professionals from other departments, such as sales, marketing, and customer support, can also benefit from an understanding of ITIL fundamentals.
  • Entry-level IT professionals: Young professionals or graduates looking to enter the IT world can benefit from the Foundation training as it provides a solid understanding of ITSM best practices.

In summary, the ITIL 4 Foundation training is designed for anyone who wants to gain a sound understanding of modern ITSM practices and realize the benefits of implementing ITIL 4 in an organization. It is suitable for both individuals and teams who want to maximize the value of IT services in their organizations.

Aim and purpose of the ITIL 4 Foundation training and certification


In a rapidly evolving digital world, it is critical for IT professionals and organizations to stay up-to-date with the latest best practices in IT Service Management (ITSM). The ITIL 4 Foundation training and certification is designed to do just that.

The main objective of the ITIL 4 Foundation training is to provide participants with a comprehensive understanding of the core concepts, principles and practices of ITIL 4. It is an introduction to the ITIL framework that ensures participants understand the modern approaches to IT service management and their role in the larger business ecosystem.

Requirements


You do not need any previous experience to participate in ITIL 4 Foundation. 

Exam details

Duration60 minutes  

Option 1:
(only applies to classroom training)

Paper-based testing 

You take the exam directly at the end of the training in the training room.
The exam is conducted in the conventional written format (paper/pencil).

Option 2:

Online exam

You can take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training.
You will receive a voucher from us that is valid for 12 months.
You can find all the details about the online exam here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines
Questions40 multiple choice questions
More infoTo pass the exam, you must achieve 26 points (65%).
The maximum score is 40 (100%).
No aids are permitted and this is not a scenario-based exam. 
Exam languagesGerman or English
Testing InstitutePeopleCert

Ready for your ITIL 4 Foundation certification?

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