ITIL^® 4 Foundation

ITIL 4 Foundation Training is a customized introduction to the heart of IT Service Management (ITSM) as defined by ITIL 4, designed for a diverse group of IT professionals and business partners. The training not only covers essential fundamentals, but is also designed to be easily understood by newcomers, while still providing valuable insights for experts.

The training is particularly suitable for:

• IT professionals: This includes roles such as system and network administrators, software developers, database specialists, and many others who are directly involved in the IT services lifecycle.

• Specialists in ITSM: Individuals working in IT Service Management who wish to update their expertise or validate it through an ITIL 4 certificate.

• IT decision makers: Team leaders and managers responsible for IT departments who want to increase efficiency through the ITIL methodology.

• Project owners: Project managers and coordinators who need to work closely with ITSM units and consider the influences of ITIL.

• Consultants in IT and business strategy: Experts who provide advice on optimizing IT and business strategies can benefit enormously from a deep understanding of ITIL 4.

• Stakeholders from various areas of the company: As IT and business increasingly merge, employees from areas such as marketing, sales or customer service also benefit from ITIL insights.

• Newcomers to the industry: Newcomers to the industry or graduates who want to gain a foothold in the IT industry will receive a solid foundation in ITSM practices through the training.

In short, the ITIL 4 Foundation training is designed for anyone who wants to understand modern ITSM methodologies and leverage the potential of ITIL 4 in their organization. Whether an individual or a team, the training provides a valuable opportunity to optimize the added value of IT services.

With the rapid pace of change in the digital age, it is essential for IT professionals and businesses to continuously stay up to date, especially in the area of IT Service Management (ITSM). This is the main driver behind the introduction of ITIL 4 Foundation training and certification.

The focus of this training is to provide participants with a detailed insight into the fundamentals, concepts and practices of ITIL 4. It serves as a portal to the ITIL framework and ensures that learners grasp the current methods of IT service management and their impact on the business world.

Through the training, participants acquire:

• Insight into the ITIL framework: you will learn about the origins, relevance and benefits of ITIL in today's IT business context.
• Knowledge of the four dimensions of service management: An intensive examination of the four key elements required to design, implement and optimize IT services.
• Insights into the ITIL Service Value System (SVS): A deep understanding of how the various ITIL elements interact synergistically to generate value.
• Familiarity with the seven ITIL fundamental principles: An appreciation of how to consistently integrate these principles into ITIL practices to design robust ITSM initiatives.

In addition, the training has the explicit goal of thoroughly preparing learners for the ITIL 4 Foundation certification exam. This certification enables IT professionals to underpin their expertise in ITSM and demonstrate that they are familiar with the latest and best practices.

Welcome to our ITIL 4 Foundation training, the ideal introduction to the world of IT service management (ITSM). If you want to increase the value of your IT services and face the current challenges of digital transformation, then you have come to the right place!

What to expect in our course:

• Understanding the ITIL framework: Learn what ITIL is all about, why it is essential to your business, and how to use it to maximize the value of your IT services.

• The four dimensions of service management: Discover the key aspects of IT service management - from organizations and people to technology and partners.

• The ITIL Service Value System (SVS): Understand how to create real business value through the SVS and how all the components of this system interact optimally.

• Fundamental Concepts: Dive deep into the core concepts of ITIL 4 and learn about the Service Value Chain, various practices, and core principles.

• ITIL Practices: Explore the seven key ITIL practices that help you optimize your IT service management.

• The Seven ITIL Guiding Principles: Learn the essential principles that will help you successfully apply ITIL practices to your everyday business.

• Adaptability in a digital world: Gain insights into the opportunities and challenges of digital transformation and how ITIL 4 can help you stay ahead.

• Practical applications: Our training doesn't just offer theory - we show you how to apply ITIL in real business situations so you get immediate value.

• Preparation for the exam: Our goal is that at the end of the course you are well prepared to pass the ITIL 4 Foundation exam with flying colors.

Take control of your future:
The digital landscape is constantly evolving, and with our ITIL 4 Foundation course we give you the tools you need to keep up. Book your place today and take the first step towards optimized IT service management!

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

You do not need any previous experience to participate in ITIL 4 Foundation. 

You do not need any previous experience to participate in ITIL 4 Foundation. 

The SERVIEW ITSM Video Library is the premium online reference tool consisting of 40 technical videos with over 300 minutes of content on the entire IT Service Management. The library was produced with the highest effort by SERVIEW, is unique in the world and you can refresh your knowledge 365 days 24 hours a day. We make this video reference work available to you 365 days via our excellent Learning Management System. This means you can access it at any time via your various devices (desktop, tablet or smartphone). 

In the infinite expanse of the ITSM universe, knowledge and training are our most powerful allies. IT Service Management (ITSM) and the legendary ITIL Foundation are at the heart of our quest for excellence. Let us introduce you: The ITSM Video Library - your faithful companion that not only prepares you for the journey to ITIL 4 Foundation training, but stays by your side afterwards to guide you through the ups and downs of ITSM.

The ITIL Foundation training lays the foundation for understanding and applying ITSM practices in real business environments. Our ITSM Video Library perfectly complements this training:

• Preparing for the training: Before the ITIL Foundation training, our video library provides an introduction to basic concepts, terminology and best practices. This allows you to start the training well prepared.
• Deepening after the training: After completion of the ITIL Foundation training, the library serves as a reference book to deepen what has been learned, to get to know new concepts or to review specific topics once again.

• Comprehensive coverage of ITSM topics: In addition to ITIL-specific content, our video library also includes materials on other ITSM practices and strategies. This provides a comprehensive overview and deeper insights into the entire spectrum of IT Service Management.
• Expert Interviews & Case Studies: Get deeper insights and best practices directly from industry experts and learn from real-world ITSM implementation examples.

The ITSM Video Library is not only a complementary tool to the ITIL Foundation training, but an essential reference book for anyone working in the field of ITSM or who wants to become one. It prepares you optimally for the ITIL Foundation training and also supports you afterwards by serving as a continuous learning and information resource. Invest in your knowledge and your career with the ITSM Video Library.