ITIL® 4 Practice Manager Training:
Plan, Implement & Control (PIC)

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

from 1.695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

List of interested parties

Central European Time
DE

No suitable date? If there are 4 to 6 interested parties, we will be happy to organize a new date. Enter your name in the list of interested parties without obligation.

As desired
EUR 1,845.00
plus Learner-Package:
497,00 EUR

Warranty date

This appointment is not directly bookable. But you can make a request.

Create instant quote


Wed., June 04, 2025
- Fri, June 06, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, August 06, 2025
- Fri, August 08, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wednesday, October 15, 2025
- Fri, October 17, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, December 03, 2025
- Fri, December 05, 2025

Central European Time
DE

Frankfurt: SERVIEW Education Center & Hotel

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL Practice Manager training.

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors and a name badge complete the package. All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training course - a German training course means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

Virtual classroom training

Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.

from 1.695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

List of interested parties

Central European Time
DE

No suitable date? If there are 4 to 6 interested parties, we will be happy to organize a new date. Enter your name in the list of interested parties without obligation.

As desired
EUR 1,845.00
plus Learner-Package:
497,00 EUR

Warranty date

This appointment is not directly bookable. But you can make a request.

Create instant quote


Wed., June 04, 2025
- Fri, June 06, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, August 06, 2025
- Fri, August 08, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wednesday, October 15, 2025
- Fri, October 17, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, December 03, 2025
- Fri, December 05, 2025

Central European Time
DE

Fotolia
Virtual Classroom

Virtual Classroom Europe
1.845,00 EUR Limited offer 1.695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology Virtual Classroom

SERVIEW Live Online Training lets you expand your horizons no matter where you are! You get all the benefits of classroom training from the comfort of your home or office. All you need is a workstation with a stable Internet connection, a headset and a webcam. Before the training begins, you will receive all the important training materials from us.

In the live online training, an experienced SERVIEW trainer guides you through all training content of the ITIL 4 Practice Manager training. The interactive learning platform allows you to ask questions, discuss and give feedback live - just like in a real seminar room with the trainer and other training participants. This allows you to complete your training effectively, with fun and maximum success, without leaving your home computer.

Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL Practice Manager training.

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

E-Learning

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

from 695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

E-Learning

EN

E-Learning SERVIEW
E-Learning (English)

E-Learning
795,00 EUR Limited offer 695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology e-learning

Maximum flexibility with the official e-learning from the rights holder PeopleCert! You can start, pause or resume the training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge review activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), official eLearning revolutionizes your learning experience.

Agenda

You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.

 

Live Demo

You want to see our e-learning offering in action? Then see for yourself!

Your advantages

  • 8-10 hour content
  • Mouth-friendly learning modules
  • Interactive & engaging content
  • Self-directed learning
  • Learn at your own pace
  • In-depth case studies
  • Progress tracking in real time
  • Structured learning checklist
  • Embedded ITIL Glossary

 

Exam-Prep

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Exam Prep

EN

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Contents of the ITIL 4 Practice Manager Plan, Implement & Control


The ITIL 4 Plan, Implement & Control training gives you the tools to successfully plan and control services. You will learn the best practices such as Change Enablement, Release Management, Deployment Management, Service Configuration Management and IT Asset Management.

During the course, we teach you the necessary sub-processes, responsibilities and methods that are relevant in practice. Our focus is not only on practical application, but also on providing you with the necessary knowledge to successfully pass the exam.

You will experience all training content using practical examples and memorable images, conveyed by an energetic SERVIEW trainer. In this ITIL 4 Practice Manager training, you will focus entirely on the practical application possibilities of ITIL.

All ITIL 4 Practice Manager trainings are accredited by the Official Accreditor of ITIL 4. This guarantees that you are taught all the critical content of the combined module "Plan, Implement & Control". You take the final combined online exam for all five practices on a date of your choice. Thus, thanks to this one combined exam, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as ITIL 4 Practice Manager.

Book our efficient ITIL combination training "Plan, Implement & Control" now instead of five individual practice trainings - and save a lot of effort, time and money on your way to becoming a practice manager!

What are the core topics of the ITIL 4 Practice Manager training?


  • Key ideas, principles and procedures of the five practices: Change Enablement, Release Management, Deployment Management, Service Configuration Management and IT Asset Management.
  • Ensure that all stakeholders clearly understand the strategic and tactical requirements.
  • Integrate practices into an organization's value-added operations.
  • Exploring the touch points and common benefits between the MSF practices and other ITIL 4 practices.
  • Use metrics and success criteria to drive performance.
  • Measure, analyze and develop the competencies of various practices according to the ITIL maturity model.

What are the benefits of the ITIL 4 Practice Manager qualification?


Benefits and purpose of the training - What added value does the training bring me? In the 3-day training "ITIL 4 Specialist: Plan, Implement & Control" you will gain deep knowledge on how to develop continuous learning and optimizing practices within the framework of ITIL 4.

By participating in the training "ITIL 4 Specialist: Plan, Implement & Control" you will be able to:

  • To penetrate key points of the Practices.
  • Identify potential for improvement in your own organization and promote both individual processes and their interaction.
  • Assess your own operations according to the four dimensions of the ITIL maturity model. Ultimately, all this serves to support your customers more effectively in achieving their goals!

Target group of the ITIL 4 Practice Manager

People from the IT sector, including managers, leaders, consultants and other professionals who are specifically and strategically involved in the further development and improvement of organizations. This is especially true for those IT professionals who want to learn about service optimization opportunities because ITIL is already being used in their organizations.

Requirements


Prerequisite for this ITIL Practice Manager training is the successful completion of ITIL v3 or 4 Foundation.

Exam details

Duration90 minutes  
Format60 multiple-choice questions with 4 answer options each
More infoTo pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No aids are allowed. 
Exam languagesEnglish
Testing InstitutePeopleCert
Examination acceptance You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training.
You will receive a voucher from us that is valid for 12 months.
All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

Ready for your ITIL 4 Foundation certification?

Our sample exams will help you to pass safely and confidently!

Download the ITIL 4 sample exams for free

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SERVIEW training formats

Our trainings are available in a wide variety of formats - there is something for every type of learner!