SERVIEW training technologies at a glance

General requirements and recommendations to make your participation an optimal experience:

  • You need a stable and not too restricted internet connection.
    If possible outside of a company network and deactivated VPN tunnel, as this can lead to misbehavior of the training application or joining a training session is not possible. If you are not sure whether one of the technical platforms mentioned below is executable with your PC or Internet connection and you are in possession of a company computer, please check with your respective IT department.
     
  • Participate via a PC
    All solutions are more or less also accessible via smartphones and tablet. However, we strongly advise against using them, as the size of the screens is not suitable for participation.
     
  • You need an optional webcam
    If your PC workstation has a webcam, you are welcome to activate it so that the trainer and the other course participants can see your video image. When used simultaneously with the audio connection via a microphone, the video transmission can have a disruptive effect on the sound quality. In this case, we recommend that you deactivate your camera. You can still receive the video image of the trainer and, if applicable, that of the other participants.
     
  • You will need a microphone
    The optimum solution is to use a headset with a microphone. Of course, you can also participate using the laptop's built-in microphone or webcam or other hands-free devices, but we do not recommend this, as these solutions tend to generate unpleasant background noise. In this case, you can remedy the situation by muting yourself and only unmuting yourself when you want to speak.
    The CISCO webex and GoToTraining solutions also offer the option of dialing in with the telephone.
    You dial a German landline number (not a special number) and are connected to the conference. This will incur the costs of a normal landline call. In the case of telephone contracts with a fixed network flat rate, there may be no separate costs. If possible, please connect a headset to your telephone.
     
  • We recommend using two monitors
    If possible, we recommend using two monitors. An external screen on the laptop or a separate tablet are very useful to keep a better eye on the trainer presentation as well as the course materials.
     
  • Find a quiet space to enjoy the conversations and visualizations in peace.
     
  • A word about data protection
    We would like to point out that the solutions we use are cloud-based. The data entered during dial-in (name, e-mail address) as well as the information exchanged during the training session are transmitted via the IT systems of the respective companies and in some cases (temporarily) stored there.

Specific technical requirements on the part of the software manufacturers now follow:

CISCO webex GoToTraining Microsoft Teams

 

CISCO webex

Supported operating systems

Windows

  • Windows 7 32-bit/64-bit  
  • Windows 8 32-bit/64-bit  
  • Windows 8.1 32-bit/64-bit  
  • Windows Server 2008 64-bit  
  • Windows Server 2008 R2 (64 bit)
  • Windows 10
  • Windows 10 Enterprise LTSB
  • Windows 11

MacOS X

  • 10.13
  • 10.14
  • 10.15
  • 11.0 (Big Sur)
  • 12.0 (Montie)

Supported browsers (in each case in the latest version)

  • Google Chrome (recommendation!)
  • Microsoft Edge (Chromium)
  • Firefox
  • Safari (under MacOS X)

Access to Java Script and cookies must not be prohibited. In general, we recommend downloading the webex Desktop App (if this is allowed e.g. on the part of the company policies).  

More technical details can be found at https://help.webex.com/de-de/1vek5r/Webex-Meetings-System-Requirements-and-Cross-Platform-Information

Please also take the opportunity to test webex in time before the course starts. Note: Please do not click the link "Join via browser", but wait until the test meeting window opens!

With the webex test you can determine whether your browser as well as the other system properties are suitable for conducting a webex meeting.

  • Is the dial-in to the test environment successful?
  • In the Audio menu, check the audio connection. Is it working?
  • If desired, please also test the video function. Can you see your picture?

If all this works to your satisfaction, then you are optimally prepared for online training via webex.

To the webex test

GoToTraining

Supported operating systems

Windows

  • Windows 7 32-bit/64-bit
  • Windows 8 32-bit/64-bit
  • Windows 8.1 32-bit/64-bit
  • Windows 10

MacOS X

  • 10.9 (Mavericks) - 11.0 (Big Sur)

Supported browsers (in each case in the latest version)

  • Google Chrome (recommendation!)
  • Firefox (Linux only)

Access to Java Script and cookies must not be prohibited. In general, we recommend downloading the GoToTraining Desktop App (if this is allowed e.g. on the part of the company policies).

More technical details can be found at

https://support.goto.com/training/help/system-requirements-for-attendees-g2t010003

Please also take the opportunity to test GoToTraining in time before the course starts. Note: Please do not click the link "Join via browser", but wait until the test meeting window opens!

With the test you can determine whether your browser as well as other system properties are suitable for holding a meeting.

  • Is the dial-in to the test environment successful?
  • In the Audio menu, check the audio connection. Is it working?
  • If desired, please also test the video function. Can you see your picture?

If all this works to your satisfaction, then you are optimally prepared for online training via GoToTraining.

To the GoToTraining test

Microsoft Teams

Supported operating systems

Windows

  • Windows 10, Windows 10 on ARM
  • Windows 8.1
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2.

MacOS X

  • One of the three latest versions of macOS.

Linux

  • Linux distribution that can install DEB or RPM.
  • Ubuntu 18.04 LTS, 20.04 LTS, Fedora 30 Workstation, RHEL 8 Workstation, CentOS 8

Supported browsers (in each case in the latest version)

  • Participation via a browser is not recommended, but is possible in principle.

You can only use the Microsoft Teams application if you already own or have licensed it.

More technical details can be found at

https://docs.microsoft.com/de-de/microsoftteams/hardware-requirements-for-the-teams-app

Unfortunately, Microsoft does not offer the possibility to perform a system test in advance. If you are already using Microsoft Teams in your company, have already participated in a video conference, and participation in external Teams sessions is not prohibited, there is nothing to prevent you from participating! In case of doubt, please contact your IT department, they will certainly be able to help.