SERVIEW training technologies at a glance
General requirements and recommendations to make your participation an optimal experience:
You need a stable and not too restricted internet connection.
If possible, outside of a company network and with a deactivated VPN tunnel, as this can lead to malfunctioning of the training application or it may not be possible to join a training session. If you are not sure whether one of the technical platforms listed below is compatible with your PC or internet connection and you are in possession of a company computer, please contact your respective IT department.
Take part via a PC
All solutions are more or less also accessible via smartphones and tablets. However, we strongly advise against using them, as the size of the screens is not suitable for participation.
You need an optional webcam
If your PC workstation has a webcam, you are welcome to activate it so that the trainer and other course participants can see your video image. When used simultaneously with the audio connection via a microphone, the video transmission may interfere with the sound quality. In this case, we recommend that you deactivate your camera. You can still receive the video image of the trainer and, if applicable, that of the other participants.
You need a microphone
Ideally, you should use a headset with a microphone. Of course, you can also use the built-in microphone on your laptop or webcam or other hands-free devices, but we advise against this as these solutions tend to produce unpleasant background noise. In this case, you can remedy the situation by muting yourself and only muting when you want to speak.
The CISCO webex and GoToTraining solutions also offer the option of dialing in with the telephone.
You dial a German landline number (not a special number) and are connected to the conference. This incurs the costs of a normal landline call. There may be no separate costs for telephone contracts with a landline flat rate. If possible, please connect a headset to your telephone.
We recommend that you use two monitors
If possible, we recommend that you use two monitors. An external screen on the laptop or a separate tablet are very useful for keeping a better eye on the trainer's presentation and the course materials.
Find a quiet room to enjoy the conversations and visualizations in peace.
A word on data protection
We would like to point out that the solutions we use are cloud-based. The data entered during dial-in (name, e-mail address) and the information exchanged during the training session are transmitted via the IT systems of the respective companies and in some cases (temporarily) stored there. Please note that any recording or recording of the live online training sessions constitutes a violation of the general right of personality (Art. 2 para. 1 in conjunction with Art. 1 para. 1 of the German Constitution) and is prohibited for this and for data protection reasons.
Specific technical requirements on the part of the software manufacturers now follow:
CISCO webex GoToTraining Microsoft Teams
CISCO webex
Supported operating systems
Windows
- Windows 7 32-bit/64-bit
- Windows 8 32-bit/64-bit
- Windows 8.1 32-bit/64-bit
- Windows Server 2008 64-bit
- Windows Server 2008 R2 (64 bit)
- Windows 10
- Windows 10 Enterprise LTSB
- Windows 11
MacOS X
- 10.13
- 10.14
- 10.15
- 11.0 (Big Sur)
- 12.0 (Montie)
Supported browsers (in each case in the latest version)
- Google Chrome (recommendation!)
- Microsoft Edge (Chromium)
- Firefox
- Safari (under MacOS X)
Access to Java Script and cookies must not be prohibited. In general, we recommend downloading the webex Desktop App (if this is allowed e.g. on the part of the company policies).
More technical details can be found at https://help.webex.com/de-de/1vek5r/Webex-Meetings-System-Requirements-and-Cross-Platform-Information
Please also take the opportunity to test webex in time before the course starts. Note: Please do not click the link "Join via browser", but wait until the test meeting window opens!
With the webex test you can determine whether your browser as well as the other system properties are suitable for conducting a webex meeting.
- Is the dial-in to the test environment successful?
- In the Audio menu, check the audio connection. Is it working?
- If desired, please also test the video function. Can you see your picture?
If all this works to your satisfaction, then you are optimally prepared for online training via webex.
GoToTraining
Supported operating systems
Windows
- Windows 7 32-bit/64-bit
- Windows 8 32-bit/64-bit
- Windows 8.1 32-bit/64-bit
- Windows 10
MacOS X
- 10.9 (Mavericks) - 11.0 (Big Sur)
Supported browsers (in each case in the latest version)
- Google Chrome (recommendation!)
- Firefox (Linux only)
Access to Java Script and cookies must not be prohibited. In general, we recommend downloading the GoToTraining Desktop App (if this is allowed e.g. on the part of the company policies).
More technical details can be found at
https://support.goto.com/training/help/system-requirements-for-attendees-g2t010003
Please also take the opportunity to test GoToTraining in time before the course starts. Note: Please do not click the link "Join via browser", but wait until the test meeting window opens!
With the test you can determine whether your browser as well as other system properties are suitable for holding a meeting.
- Is the dial-in to the test environment successful?
- In the Audio menu, check the audio connection. Is it working?
- If desired, please also test the video function. Can you see your picture?
If all this works to your satisfaction, then you are optimally prepared for online training via GoToTraining.
Microsoft Teams
Supported operating systems
Windows
- Windows 10, Windows 10 on ARM
- Windows 8.1
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012 R2.
MacOS X
- One of the three latest versions of macOS.
Linux
- Linux distribution that can install DEB or RPM.
- Ubuntu 18.04 LTS, 20.04 LTS, Fedora 30 Workstation, RHEL 8 Workstation, CentOS 8
Supported browsers (in each case in the latest version)
- Participation via a browser is not recommended, but is possible in principle.
You can only use the Microsoft Teams application if you already own or have licensed it.
More technical details can be found at
https://docs.microsoft.com/de-de/microsoftteams/hardware-requirements-for-the-teams-app
Unfortunately, Microsoft does not offer the possibility to perform a system test in advance. If you are already using Microsoft Teams in your company, have already participated in a video conference, and participation in external Teams sessions is not prohibited, there is nothing to prevent you from participating! In case of doubt, please contact your IT department, they will certainly be able to help.
