Market overview: providers and solutions
Choosing the right ITSM/ESM tool is crucial to the success of your service management. But with so many providers and solutions to choose from, it's often difficult to keep track. On this page you will find a comprehensive overview of the leading tools - from established platforms such as ServiceNow, Jira Service Management or BMC Helix to specialized solutions from smaller providers.
Find out which unique selling points characterize each tool, which functions and integrations it offers and how it can optimally support your ITSM and ESM processes. Supplemented by field reports and practical examples from users, you will gain valuable insights that will help you make an informed decision.
Whether you are looking for a complete solution or a specialized application - here you will find the information you need to choose the right tool for your requirements.
Whether ServiceNow, USU, Atlassian, TOPdesk or OpenText, as an official tool assessor we know all software manufacturers and their strengths and weaknesses:
ServiceNow
ServiceNow is known for its extensive automation and customization capabilities that enable the standardization and optimization of complex IT processes. ServiceNow offers a wide range of options, especially for large and medium-sized companies looking for a scalable, cloud-based solution with extensive integration options.
To the ServiceNow Management Summary
HaloITSM
HaloITSM is a company that offers a software called IT Service Management (ITSM). This software solution is designed to meet the needs of IT service teams of all sizes by providing comprehensive functionality for the management of IT services and processes.
To the HaloITSM Management Summary
USU
USU offers a variety of ITSM and ITAM solutions aimed at improving service management and optimizing IT assets. In our selection process, we focus on USU's strengths in the integration of asset and service management, its adaptability and its ability to meet compliance requirements.
Atlassian
Atlassian, especially with products like Jira Service Management, is known for its user-friendly interface and strong integration with other Atlassian products. Atlassian products are a suitable option for companies that already use other Atlassian tools or that prefer an agile, collaborative and modular solution.
To the Atlassian Management Summary
TOPdesk
TOPdesk is characterized by a user-friendly, modular ITSM solution that is known for its ease of implementation and focus on service improvement. In our services, we often consider TOPdesk as an option for companies that value ease of use, clear interfaces and efficient service catalog management.
To the TOPdesk Management Summary
OpenText
With its range of information management solutions, OpenText also offers tools for service management that are characterized by their content management integration. In our tool selection, we often consider OpenText for companies that require a strong link between ITSM processes and document or content management.
Matrix42
Matrix42 offers a comprehensive suite of solutions that support not only IT departments but also end users in overcoming their daily challenges. With its expertise and a wide range of solutions for digital workplace management, Matrix42 is an important partner for companies on their journey through digital transformation.
To the Matrix42 Management Summary
DCON
DCON offers specialized ITSM solutions that are characterized by their ability to efficiently automate and manage complex IT service management tasks. DCON provides companies with comprehensive functionalities that support high adaptability and deep integration into their existing IT infrastructures.
To the DCON Management Summary
Omninet
Omninet, with its Omnitracker platform, offers a flexible and modular ITSM solution that can be tailored to the individual needs of companies. Omninet's strength lies in its adaptability and the ability to support and optimize a wide range of IT service processes.
To the Omninet Management Summary
Freshworks
With Freshservice, Freshworks offers an intuitive, cloud-based ITSM solution that is characterized by its user-friendliness and quick implementation. Freshworks is ideal for companies that value ease of use, quick setup and minimal training requirements.
To the Freshworks Management Summary
Serviceware
Serviceware is known for its comprehensive ITSM solution that aims to optimize costs and improve service quality. Serviceware offers a wide range of functions to support service management and is particularly suitable for companies that are looking for a holistic view of their service processes and cost management.
To the Serviceware Management Summary
Cameleon
Cameleon is a universal digital process platform "made, run, supported in Germany". Like its namesake, it blends almost invisibly into your company. Cameleon was designed and implemented by experienced consultants from IT and enterprise service management and is therefore based on decades of experience from implementation projects. Cameleon has ready-made solution modules with certified practices for IT Service and Configuration Management, IT Asset and Software Asset Management, Project and Portfolio Management Agile, Enterprise Service Management and Customer Relationship Management.
Consulting4IT
Consulting4IT is a company that, in addition to IT services and software solutions, now also acts as a manufacturer. With the F4SD (First Aid Service Desk) tool, they offer a solution for standardizing and optimizing service desk processes.
To the Consulting4IT Management Summary
KYBERNA
ky2help® is a powerful all-in-one software for IT & Enterprise Service Management. The ITIL® certified software offers over a dozen processes out-of-the-box as standard. With maximum simplicity and flexibility, processes are provided for all areas of the company in the shortest possible time using drag and drop. As a software manufacturer and partner in one, KYBERNA acts as a "single point of contact" throughout the entire lifecycle.
To the KYBERNA Management Summary
Our tool selection service includes a deep analysis of these and other tools to enable an informed decision based on a comprehensive evaluation of functionality, cost, integration options and customization capabilities. The aim is not only to select a tool that meets current requirements, but also supports the future growth and development of your business.
Events for service management tools (ITSM / ESM):
#1 SPEED-DATING
ITSM-TOOLS AND BEYOND
Choosing the right ITSM/ESM tool is a challenging task. We offer you a neutral overview of leading providers such as ServiceNow, Jira Service Management or BMC Helix as well as specialized solutions from smaller manufacturers. Discover the unique selling points, functions and integrations of the individual tools. Supplemented by user reports and success stories, we support you in finding the best solution for your requirements - independently, objectively and practically.
