The KYBERNA Management Summary

ky2help^® is a powerful, modular service management software from the Liechtenstein-based company KYBERNA AGwhich is tailored to the specific requirements of IT and non-IT service organizations. The solution supports companies in the digitalization, automation and optimization of their service processes - both in IT service management (ITSM) and enterprise service management (ESM). As a flexible and user-friendly platform, ky2help enables^® structured, rule-based processing of service requests, incidents, changes and other processes, in line with ITIL^®-standards.

Thanks to its modular structure, intuitive user interface and full web capability, the service management software has established itself as a tried-and-tested solution for companies that focus on increasing efficiency, transparency and high user satisfaction.

Core functions and benefits:

• ITSM and ESM in one system: ky2help^® covers all relevant processes in IT service management, including incident, problem, change, configuration and service request management. The software also supports non-IT areas such as facility management, human resources and customer service, creating a standardized platform for all service processes in the company.
• Artificial intelligence and smart automation: ky2help^® uses modern AI technologies such as the AI support agent or chatbot. These AI functions increase user satisfaction and enable scalable service provision, even with high request volumes.
• User-friendliness and process automation: An intuitive interface, role-based dashboards and simple operation ensure high user acceptance. With powerful workflow engines and automation rules, recurring processes can be efficiently designed and fully automated.
• ITIL^®-certification: ky2help^® delivers "out of the box" over a dozen ITIL^® 4 certified processes, which ensures a high level of process conformity and best practice implementation - an important aspect for organizations that value structured and audited processes.
• Integration and openness: Thanks to modern interface architecture such as RestAPI, ky2help^® seamlessly into existing system landscapes - including ERP, CRM and monitoring systems. The open platform structure also facilitates individual adaptations and extensions.
• Modularity and scalability: The software grows with the company's requirements. Thanks to its modular structure, ky2help^® can be expanded in a targeted manner - depending on the maturity level of the organization or future requirements. At the same time, the system is highly scalable and is suitable for both small teams and large, complex organizations.
• "single point of contact": As a manufacturer and partner in one, KYBERNA accompanies customers from implementation to support - 100% in German. This means that companies have a single, reliable contact partner at their side who not only offers technological solutions, but also acts as a long-term companion.

Strategic considerations:

• Quick implementation and adaptability: ky2help^® impresses with its comparatively short implementation time, which is made possible by predefined best practice processes. At the same time, the solution remains flexibly adaptable to meet individual company requirements.
• Strong customer focus and high quality: KYBERNA stands for many years of experience in service management and attaches particular importance to proximity to the customer, data protection (ISO, GDPR, etc.) as well as qualitative and sustainable solutions.
• Optional operation:The web-based solution can be operated either as an on-premise or SaaS solution. A change is also possible at any time.
• Fair license model: The fair license model is extremely transparent. Prices vary depending on the operating model (on-premise or SaaS) and the number of users (agents). ky2help^® is characterized by an optimal price/performance ratio. 

Conclusion:

ky2help^® offers companies a future-proof, ITIL^®-compliant platform for the holistic management and automation of service processes - both in IT and beyond. The software impresses with its flexibility, scalability and user-friendliness and enables organizations to increase their service quality, make processes more efficient and sustainably increase user satisfaction. With ky2help^® companies opt for a reliable solution with strong local roots and a high degree of customizability.

The ky2help^® History:

KYBERNA AGheadquartered in Liechtenstein, was founded in 1986 and has been developing innovative IT solutions for over three decades. With the aim of digitizing business processes in a sustainable way ky2help^® in response to the growing demands for a holistic and flexible service management system.

Initially, KYBERNA concentrated its efforts with ky2help^® The company has focused on IT service management and established the solution in various sectors - particularly in the public sector, industry and healthcare. The combination of user-friendliness, conformity with ITIL^®-standards and a strong customer focus quickly made the software a popular alternative to global products.

As demand for enterprise service management grew, KYBERNA gradually expanded the platform. Today, ky2help comprises^® a wide range of functions that go far beyond IT. The company continuously invests in the further development of the software - always with a focus on user-friendliness, process quality and integration.

Thanks to its Central European roots and a strong customer network, ky2help^® has an excellent reputation as a reliable, locally anchored service management software. Its long-standing customers include SMEs, large corporations and public administrations from the DACH region, Liechtenstein and South Tyrol.

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