ITSM / ESM Health Check

Your challenge

Many companies are faced with the challenge of assessing the efficiency of their ITSM or ESM organization without having to carry out extensive and time-consuming analyses. What is needed is a quick, yet meaningful assessment that shows where initial measures can be sensibly applied - without having to go into in-depth detailed analyses.

The solution approach

Our ITSM/ESM Health Check is based on a high-level assessment of your existing service management organization. We evaluate key areas such as incident management, change management, service desk efficiency and typical use cases such as employee onboarding or the processing of service requests. This is done through short interviews and a structured overview analysis. The results are presented in a compact management summary that provides you with quick insights and pragmatic recommendations for the next steps.

Our services

• Stakeholder interviews:

Conducting short interviews with key persons to obtain a quick overview of current practice.

• High-level process evaluation:

Rough evaluation of the central ITSM/ESM processes with regard to efficiency and compliance with best practices.

• Management summary and recommendations for action:

Creation of a compact summary that highlights the greatest strengths and weaknesses and contains initial, actionable recommendations.

The results

You benefit from a quick and concise assessment of the status of your ITSM or ESM organization, which serves as a basis for management decisions. The results include a clear overview of the current status, identified weaknesses and initial suggestions for possible next steps. The Health Check helps you to decide quickly whether and in which areas further measures are required.

Arrange a free initial consultation!