Our ITSM Health Check provides you with a quick, pragmatic assessment of your ITSM organization. We examine the most important areas of your ITSM landscape on a daily rate basis in order to roughly assess the current status and identify initial opportunities for improvement.
You benefit from an uncomplicated "health check" that gives you a quick overview to support decisions at management level.
ITSM Health Check
Our aim is to provide companies with a quick and uncomplicated health check of their IT Service Management (ITSM) organization. With our ITSM Health Check, we offer a high-level analysis that roughly assesses the state of your ITSM landscape and identifies initial measures for improvement. The aim is to provide quick orientation and an overview of the current status.
Your challenge
Many companies are faced with the challenge of assessing the efficiency of their ITSM organization without having to carry out extensive and time-consuming analyses. The challenge lies in obtaining a quick yet meaningful assessment in order to identify where initial measures could be useful without going into in-depth detail.
The solution approach
Our ITSM Health Check focuses on a high-level assessment of your existing ITSM organization. We evaluate key areas such as incident management, change management and service desk efficiency through short interviews and an overview analysis. We summarize the results in a concise management summary that provides you with initial insights and pragmatic recommendations for next steps.
Our services
Stakeholder interviews:
Conducting short interviews with key persons to obtain a quick overview of current practice.
High-level process evaluation:
Rough assessment of the most important ITSM processes in terms of efficiency and compliance with best practices.
Management summary and recommendations for action:
Creation of a compact summary that highlights the greatest strengths and weaknesses and contains initial, actionable recommendations.
The results
You benefit from a quick, concise assessment of the state of your ITSM organization that is suitable for management decisions. The results include a clear overview of the current status, identified weaknesses and initial suggestions for possible next steps. The ITSM Health Check helps you to quickly decide whether and in which areas further measures are necessary.
Our other ITSM areas of expertise:
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Your free initial consultation
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