ITIL® 4 Managing Professional (CDS) training
Create, Deliver & Support: This course equips you with critical knowledge around value streams, workflow optimization and more - one of four important building blocks of your ITIL 4 Managing Professional certificate.
In no time, you'll learn everything you need to know about how to effectively develop, deliver and support services. Key value streams, practices and processes are at the core of the course, as well as a deeper understanding of service performance, service quality and common improvement methodologies. You will learn all this content interactively and with high practical relevance from one of our accredited SERVIEW trainers.
As the ITIL training fully meets the requirements of the Official Accreditor of ITIL 4 (PeopleCert) and is therefore officially accredited, you are guaranteed the best possible preparation for the exam and practical application. After successfully completing the module, you will not only be able to align your organization's services profitably, but will also be a decisive step closer to ITIL 4 Managing Professional status.
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
from 1.225,00 EUR
p.p. plus VAT at the statutory rate.
(from January 01, 2026: EUR 1,390.00 list price)
+ Learner-Package
497,00 EUR
p.p. plus VAT.
(from January 01, 2026: EUR 529.00 )
Content Learner-Package
- SERVIEW training material (printed)
- Examination
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
- Wed., January 14, 2026
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus Learner-Package:
529,00 EUR
- Wed., February 04, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
529,00 EUR
- Wed., February 11, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
529,00 EUR
- Wed., February 18, 2026
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus Learner-Package:
529,00 EUR
- Wed., March 04, 2026
Central European Time
Munich: We will announce the exact address about 14 days before the training.
plus Learner-Package:
529,00 EUR
- Wed., April 22, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
529,00 EUR
- Wed., July 15, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
529,00 EUR
- Wed., August 12, 2026
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus Learner-Package:
529,00 EUR
- Wednesday, September 02, 2026
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus Learner-Package:
529,00 EUR
- Wed., October 07, 2026
Central European Time
Berlin: We will announce the exact address about 14 days before the training.
plus Learner-Package:
529,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 1.225,00 EUR
p.p. plus VAT at the statutory rate.
(from January 01, 2026: EUR 1,390.00 list price)
+ Learner-Package
497,00 EUR
p.p. plus VAT.
(from January 01, 2026: EUR 529.00 )
Content Learner-Package
- SERVIEW training material (digital)
- Exam (online)
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
- Wednesday, December 17, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., February 04, 2026
Central European Time
Virtual Classroom
plus Learner-Package:
529,00 EUR
- Wed., February 11, 2026
Central European Time
Virtual Classroom
plus Learner-Package:
529,00 EUR
- Wed., April 22, 2026
Central European Time
Virtual Classroom
plus Learner-Package:
529,00 EUR
- Wed., July 15, 2026
Central European Time
Virtual Classroom
plus Learner-Package:
529,00 EUR
- Wed., October 21, 2026
Central European Time
Virtual Classroom
plus Learner-Package:
529,00 EUR
Methodology Virtual Classroom
Can you do your training in the comfort of your own home? Of course - and without compromise! The SERVIEW live online course guarantees the highest training quality and leaves nothing to be desired. All training content is developed live online with one of our certified SERVIEW trainers. Ask questions, give feedback and exchange ideas with other participants at any time - just as if you were on site. Of course, the innovative SERVIEW Workbook Principle® for use.
You will receive state-of-the-art learning materials such as relevant literature, the SERVIEW Workbook and all necessary training materials in advance. All you need is a workstation with a stable Internet connection, your webcam and your headset to be best prepared for your next career step.
An overview of the technical requirements for live online training can be found here.
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
from 995,00 EUR
p.p. plus VAT.
Content Learner-Package
- Exam (online)
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
Methodology e-learning
Maximum flexibility with the official e-learning from the rights holder PeopleCert! You can start, pause or resume the training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge review activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), official eLearning revolutionizes your learning experience.
Agenda
You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
Your advantages
- 8-10 hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
Requirements
Prerequisite for this ITIL Practice Manager training is the successful completion of ITIL v3 or 4 Foundation.
Exam details
| Duration | 90 minutes |
| Questions | 40 multiple-choice questions with 4 possible answers each, of which only one is correct |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | German or English |
| Testing Institute | PeopleCert |
| Examination acceptance | You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. You will receive a voucher from us that is valid for 12 months. All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
What is ... ? We explain!
Find out, simply explained, what is behind the frameworks, methods and standards:
Are you familiar with our classroom training courses?
We also offer all ITIL training courses in the following cities, e-learning,
blended learning or as a Virtual Classroom as a virtual classroom.
See for yourself: SERVIEW Advantages
Term guarantee
100% secure
Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!
SERVIEW
Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
