ITIL® 4 Managing Professional
Create, Deliver & Support (CDS)
Create, Deliver & Support: This course equips you with critical knowledge around value streams, workflow optimization and more - one of four important building blocks of your ITIL 4 Managing Professional certificate.
In no time, you'll learn everything you need to know about how to effectively develop, deliver and support services. Key value streams, practices and processes are at the core of the course, as well as a deeper understanding of service performance, service quality and common improvement methodologies. You will learn all this content interactively and with high practical relevance from one of our accredited SERVIEW trainers.
As the ITIL training fully complies with the requirements of the Official Accreditor of ITIL 4 (AXELOS) and is therefore officially accredited, you are guaranteed the best possible preparation for the exam and practical application. Upon successful completion of the module, you will not only be able to profitably align your organization's services, but you will also be a decisive step closer to ITIL 4 Managing Professional status.
SERVIEW is the only PeopleCert accredited training organization with platinum status in the DACH region.
1.995,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
- Wed, December 06, 2023
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
355,00 EUR
- Wed, December 06, 2023
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, December 06, 2023
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, December 13, 2023
Central European Time
Munich: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, December 13, 2023
Central European Time
Berlin: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, January 24, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
359,00 EUR
- Wed, January 24, 2024
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Wed, January 24, 2024
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Wed, January 24, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
359,00 EUR
- Wed, January 31, 2024
Central European Time
Berlin: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the topic, a reference book , the official digital reference book , and an ITIL poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.
All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.
1.845,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
- Wed, December 06, 2023
Central European Time
Live Online
plus examination fee:
355,00 EUR
- Wed, December 20, 2023
Central European Time
Live Online
plus examination fee:
355,00 EUR
- Wed, January 10, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, January 24, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, January 24, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, February 14, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, February 28, 2024
Central Standard Time
Live Online United States
plus examination fee:
359,00 EUR
- Wed, February 28, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, March 20, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, April 10, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
Methodology Live Online
Complete the workout conveniently at any location of your choice? Sure - and without compromise! The SERVIEW live online course guarantees the highest training quality and leaves nothing to be desired. All training content is developed live online with one of our certified SERVIEW trainers. Ask questions, give feedback and exchange ideas with other participants at any time - just as if you were there. Of course, the innovative SERVIEW Workbook Principle® for use.
You will receive state-of-the-art learning materials such as relevant literature, the SERVIEW Workbook and all necessary training materials in advance. All you need is a workstation with a stable Internet connection, your webcam and your headset to be best prepared for your next career step.
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.
In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.
The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.
415,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
Methodology e-learning
At home, in the office or on the road - with SERVIEW e-learning, there are no limits to your ITIL training! You can start, pause or continue the course at any time and repeat each chapter as needed. This way you gain, consolidate and deepen your knowledge exactly when you are most efficient.
All our digital training courses are based on the unique SERVIEW Workbook principle.® based. This means that all the content of the ITIL 4 training is taught interactively using memorable images and entertaining practical scenarios. Comprehensive learning checks and sample exam questions complete the e-learning seminar and prepare you optimally for the exams - for up to 365 days.
Agenda
You will receive 365 days access to the SERVIEW Digital Academy. During this period, you can complete the training according to your personal schedule.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
Your advantages
- 365 days access to the SERVIEW Digital Academy
- Learning content approx. 12 hours of expertise
- SERVIEW Workbook-style animated explanations
- Many practical examples
- Learning checks with sample exam questions after each course section
- ITIL 4 poster
- Complete ITIL 4 Glossary
- Exam simulator
Requirements
Prerequisite for this course is the successfully completed ITIL 4 Foundation.
Exam details
| Duration | 90 minutes |
| Questions | 40 multiple-choice questions with 4 possible answers each, of which only one is correct |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | German or English |
| Testing Institute | PeopleCert |
| Technical requirements | All details about the online exam can be found here: Windows: https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows IOS: https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac |
This is who we are: The SERVIEW trainers introduce themselves
Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!
Trainings by cities
All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.
See for yourself: SERVIEW Advantages
Term guarantee
100% secure
Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!
SERVIEW
Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
