Create, Deliver & Support: This course equips you with critical knowledge around value streams, workflow optimization and more - one of four important building blocks of your ITIL 4 Managing Professional certificate.

In no time, you'll learn everything you need to know about how to effectively develop, deliver and support services. Key value streams, practices and processes are at the core of the course, as well as a deeper understanding of service performance, service quality and common improvement methodologies. You will learn all this content interactively and with high practical relevance from one of our accredited SERVIEW trainers.

As the ITIL training fully meets the requirements of the Official Accreditor of ITIL 4 (PeopleCert) and is therefore officially accredited, you are guaranteed the best possible preparation for the exam and practical application. After successfully completing the module, you will not only be able to align your organization's services profitably, but will also be a decisive step closer to ITIL 4 Managing Professional status.

SERVIEW is the only PeopleCert accredited training organization with platinum status in the DACH region.

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

1.195,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Mon, September 02, 2024
- Wed, September 04, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, October 14, 2024
- Wed, October 16, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, November 11, 2024
- Wed, November 13, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, December 02, 2024
- Wed, December 04, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, January 20, 2025
- Wed, January 22, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, February 17, 2025
- Wed, February 19, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, March 17, 2025
- Wed, March 19, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, April 14, 2025
- Wed, April 16, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, May 12, 2025
- Wed, May 14, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, June 23, 2025
- Wed, June 25, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the topic, a reference book , the official digital reference book , and an ITIL poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.

All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

Live online training

You would like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®.

1.195,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Mon, July 22, 2024
- Wed, July 24, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, August 12, 2024
- Wed, August 14, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, September 02, 2024
- Wed, September 04, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, October 14, 2024
- Wed, October 16, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, November 11, 2024
- Wed, November 13, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, December 02, 2024
- Wed, December 04, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, December 16, 2024
- Wed, December 18, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, January 20, 2025
- Wed, January 22, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, February 17, 2025
- Wed, February 19, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, March 17, 2025
- Wed, March 19, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,195.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology Live Online

Complete the workout conveniently at any location of your choice? Sure - and without compromise! The SERVIEW live online course guarantees the highest training quality and leaves nothing to be desired. All training content is developed live online with one of our certified SERVIEW trainers. Ask questions, give feedback and exchange ideas with other participants at any time - just as if you were there. Of course, the innovative SERVIEW Workbook Principle® for use.

You will receive state-of-the-art learning materials such as relevant literature, the SERVIEW Workbook and all necessary training materials in advance. All you need is a workstation with a stable Internet connection, your webcam and your headset to be best prepared for your next career step.

Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

E-Learning

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

Live Demo

Would you like to experience our e-learning offer live? Simply book your personal demo appointment online now. When booking, please indicate in the text field whether you would prefer the demo environment to be presented in German or English.

 

695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

E-Learning

Central European Time
DE

E-Learning SERVIEW
E-Learning (German)

E-Learning
695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


E-Learning

Central European Time
EN

E-Learning SERVIEW
E-Learning (German)

E-Learning
695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology e-learning

At home, in the office or on the road - with SERVIEW e-learning, there are no limits to your ITIL training! You can start, pause or continue the course at any time and repeat each chapter as needed. This way you gain, consolidate and deepen your knowledge exactly when you are most efficient.

All our digital training courses are based on the unique SERVIEW Workbook principle.® based on. This means that all the content of the ITIL 4 training course is taught to you interactively using memorable images and entertaining practical scenarios. Extensive learning checks and sample exam questions complete the e-learning seminar and prepare you optimally for the exams - for up to 180 days.

Agenda

You will receive 365 days access to the SERVIEW Digital Academy. During this period, you can complete the training according to your personal schedule.

 

Live Demo

You want to see our e-learning offering in action? Then see for yourself!

Your advantages

  • 365 days access to the SERVIEW Digital Academy
  • Learning content approx. 12 hours of expertise
  • SERVIEW Workbook-style animated explanations
  • Many practical examples
  • Learning checks with sample exam questions after each course section
  • ITIL 4 poster
  • Complete ITIL 4 Glossary
  • Exam simulator

 

Exam-Prep

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Exam Prep

Central European Time
DE

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Exam Prep

Central European Time
EN

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Requirements

Prerequisite for this course is the successfully completed ITIL 4 Foundation.

Exam details

Duration90 minutes
Questions40 multiple-choice questions with 4 possible answers each, of which only one is correct
More infoTo pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. 
Exam languagesGerman or English
Testing InstitutePeopleCert
Examination acceptanceYou take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training.
You will receive a voucher from us that is valid for 12 months.
All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

This is us: The SERVIEW team introduces itself

Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!

To the team

See for yourself: SERVIEW Advantages

Term guarantee
100% secure

Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

SERVIEW
Exam insurance

Secure framework for your exam taking and free exam retake in case of failure.

Maximum flexibility:
SERVIEW training formats

Our trainings are available in a wide variety of formats - there is something for every type of learner!