ITIL® 4 Practice Manager Training:
Collaborate, Assure & Improve (CAI)
- PeopleCert's Only Platinum Partner in the DACH Region
- Over 200,000 training participants
- The most top ratings among all providers
- Guaranteed appointments—no cancellations
- Conducted only by our own trainers
- Free cancellation up to 1 hour before the start (Flex Option*)
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
from 1.740,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (printed)
- Exam
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
At this time, we are unable to offer any dates for this training course with a guarantee that the session will take place. To view potential dates, please uncheck the “Guaranteed Dates Only” option. If you are interested in any of the dates suggested and would like us to arrange that date for you, we would be happy to discuss this with you personally.
You can reach us via the contact form on our website, by email at education@serview.de or by phone at +49 (0) 6172 177 44 60.
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Practice Manager training.
In-person training
You would like to prepare specifically for your certification through a traditional in-person training course based on our Workbook Principle®.
Virtual Classroom Training
Would you like to effectively prepare for your certification through a modern “ Virtual Classroom ” training course that uses our Workbook Principle®? Please note that our “ Virtual Classroom ” training courses can be conducted in a hybrid format. This means that, as a Virtual Classroom participant, you may take part in the same training session alongside in-person participants. This combination enables an even more diverse learning experience and facilitates knowledge exchange between different groups of participants. Would you like to learn more about what makes our hybrid training courses unique? You can find more information here.
from 1.740,00 EUR
per person, plus applicable sales tax
+ Learner Package
529,00 EUR
per person, plus applicable sales tax
Contents of the Learner Package
- SERVIEW Training Materials (digital)
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
At this time, we are unable to offer any dates for this training course with a guarantee that the session will take place. To view potential dates, please uncheck the “Guaranteed Dates Only” option. If you are interested in any of the dates suggested and would like us to arrange that date for you, we would be happy to discuss this with you personally.
You can reach us via the contact form on our website, by email at education@serview.de or by phone at +49 (0) 6172 177 44 60.
Methodology Virtual Classroom
With the SERVIEW " Virtual Classroom" training, you can broaden your horizons no matter where you are! You’ll enjoy all the benefits of in-person training from the comfort of your home or office. All you need is a workspace with a stable internet connection, a headset, and a webcam. We’ll send you all the important training materials before the course begins.
In the " Virtual Classroom" training course, an experienced SERVIEW trainer will guide you through all the training content covered in the ITIL 4 Practice Manager course. The interactive learning platform allows you to ask questions, participate in discussions, and provide feedback in real time—just as you would in a physical classroom with a trainer and other participants. This way, you can complete your training effectively, enjoyably, and with maximum success—all without leaving your computer at home.
Agenda
The training begins at 9:00 a.m. and ends at 5:00 p.m. There are plenty of breaks (coffee breaks, lunch break) during the ITIL Practice Manager training.
E-Learning
You would like to use the official learning platform to prepare for your upcoming certification at your own pace.
from 995,00 EUR
per person, plus applicable sales tax
Includes Learner Package
- Exam (Online)
- Official PeopleCert Companion Book (digital)
- Official PeopleCert Training Materials (digital)
E-Learning Methodology
Enjoy maximum flexibility with the official e-learning program from the rights holder, PeopleCert! You can start, pause, or resume the training whenever it’s convenient for you—on the device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes, and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge-assessment activities, our learning checklists help you review your understanding and identify areas for improvement. The official e-learning program is delivered via the Canvas Learning Management System (LMS) and revolutionizes your learning experience.
Agenda
You will receive 365 days of access to PeopleCert's official learning platform. During this period, you can complete the training according to your own schedule.
Live Demo
Would you like to see our e-learning offerings in action? Then see for yourself!
Your Benefits
- 8–10 hours of content
- Bite-sized learning modules
- Interactive & Engaging Content
- Self-Directed Learning
- Learn at your own pace
- In-Depth Case Studies
- Real-Time Progress Tracking
- Structured Learning Checklist
- Embedded ITIL Glossary
Content from the ITIL 4 Practice Manager: Collaborate, Assure & Improve
In the ITIL 4 Collaborate, Assure & Improve course, you will learn about the organization of service delivery based on the practices of relationship management, service level management, supplier management, information security management, and the continuous improvement process. During the course, you will be introduced to the relevant subprocesses, responsibilities, and methods for operational application. In addition to numerous practical examples, the course also covers the material necessary to pass the exam.
You’ll experience all the course content through practical examples and memorable visuals, presented by an energetic SERVIEW trainer. This ITIL 4 Practice Manager training course allows you to focus entirely on the practical applications of ITIL.
All ITIL 4 Practice Manager training courses are accredited by the Official Accreditor of ITIL 4. This ensures that you will learn all the essential content of the “Plan, Implement & Control” combined module. You’ll take the final combined online exam covering all five practices on a date of your choice. Thanks to this single comprehensive exam, you’ll only need the ITIL certification from the “Create, Deliver & Support” topic module to achieve your status as an ITIL 4 Practice Manager.
Book our efficient ITIL combined training course, “Collaborate, Assure & Improve,” now instead of five separate practice training courses—and save yourself a lot of effort, time, and money on your path to becoming a Practice Manager!
What are the key topics covered in the ITIL 4 Practice Manager training?
- Key concepts, principles, and procedures of the five practices: Relationship Management, Service Level Management, Supplier Management, Information Security Management, and Continual Improvement.
- Ensure that all stakeholders clearly recognize and understand the strategic and tactical guidelines.
- Integration of practices into an organization's value-added processes.
- Exploring the points of overlap and mutual benefits between the MSF practices and other ITIL 4 practices.
- Using Key Performance Indicators and Success Criteria to Improve Performance.
- Measurement, analysis, and further development of competencies across various practices in accordance with the ITIL Maturity Model.
What are the benefits of the ITIL 4 Practice Manager certification?
Benefits and Purpose of the Training – What value does this training offer me? In the 3-day “ITIL 4 Collaborate, Assure & Improve” training course, you will gain in-depth knowledge of how to develop practices that continuously learn and optimize within the ITIL 4 framework.
By participating in the “ITIL 4 Collaborate, Assure & Improve” training course, you will be able to:
- Gain a deep understanding of the key points of the practices.
- Identify opportunities for improvement within your own organization and foster both individual processes and their interaction.
- To assess your own processes according to the four dimensions of the ITIL Maturity Model. Ultimately, all of this is designed to help your customers achieve their goals more effectively!
Target Audience for the ITIL 4 Practice Manager
Individuals in the IT field—including managers, directors, consultants, and other professionals—who are involved in the practical and strategic development and improvement of organizations. This applies in particular to IT specialists who wish to learn about opportunities for service optimization, since their organizations already use ITIL.
Requirements
A prerequisite for this ITIL Practice Manager training is successful completion of the ITIL v3 or v4 Foundation course.
Exam Details
| Duration | 90 minutes |
| Format | 60 multiple-choice questions, each with 4 possible answers |
| More Information | To pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No reference materials are permitted. |
| Exam Languages | English |
| Testing Institute | PeopleCert |
| Exam Administration | Youcan takethe online exam via a web browser (Web-Based Exam Driver) at a time of your choosing after the training. We will provide you with a voucher that is valid for 12 months. You can find all the details about the online exam here:https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
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