ITSM Simulation "Apollo 13" - a simulation for ITIL
Deepen your ITSM practical knowledge in this exciting space mission - and save the crew of Apollo 13!
In this interactive service management simulation, you'll take over the work of the Mission Control Center in Houston. To successfully complete the mission and save your crew after a fuel explosion, you'll need to align your service processes to provide excellent problem solving and predictive trajectory corrections at all times. As a result, you'll gain in-depth insights into effective service management in just one day. Practices based on the proven IT Service Management Framework will also be addressed. This allows you to experience first-hand how you can implement and improve processes. You will work with your own team, receive direct feedback and improve not only your processes but also your communication in a practical way.
We offer this training as an in-house variant.
Feel free to contact us personally for a no-obligation quote - via the contact form, by e-mail to education@serview.de or by phone at +49 (0) 6172 177 44 60.
The Apollo 13 mission was a NASA lunar mission as part of the Apollo program and was launched on 11 April 1970. Apollo 13 was originally intended to carry out the third manned moon landing. However, the mission became one of the most famous emergency situations in the history of space travel and an impressive example of teamwork and problem solving.
Agenda
For the best possible result, you tailor the agenda to your individual requirements together with our experts.
Requirements
You do not need any previous experience to participate in the simulation. Previous experience in IT service management facilitates learning progress.
This simulation allows you to
Following the simulation, you and the team want to have new skills and knowledge. SERVIEW's Apollo 13 simulation allows you to do the following:
- You can practically implement service management processes in concrete situations.
- You will gain a sound insight into ITSM theory.
- They experience interactions between individual processes and learn what consequences these can have for the entire organization.
- You will become more proficient in recognizing workflows. You will learn how a good concept can improve the performance of the service department.
- You will learn how to work together more effectively as a team and how to optimize your work processes through joint planning and implementation.
Scenario
They are NASA's Mission Control Center. Their goal is to support the crew during the mission.
This requires you to design, implement, execute and continuously improve your services to ensure mission success. In 4 rounds you will be confronted with events, problems, challenges, changes and increasing business demand.
You need to apply ITSM best practices to be successful. Your task is to guide the crew through the launch, the journey to and from the moon and finally to a safe return and splashdown. At the same time, you must realize the strategic goals of the mission.
This is us: The SERVIEW team introduces itself
Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!
Why simulations?
Learn everything you need to know about gamification and simulations.
We clarify: "What is the use of simulations?"
See for yourself: SERVIEW Advantages
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