ITIL® 4 Managing Professional & Strategic Leader Training (DPI)
Align services profitably through smart management, goal-oriented planning and continuous improvement. Whether you are an ITIL 4 Managing Professional or Strategic Leader, this course is a must for deeper insights into ITIL!
In SERVIEW's ITIL 4 "Direct, Plan & Improve" (DPI) training, you will learn efficient concepts for building an agile, learning and constantly improving IT organization. It is officially accredited by the Official Accreditor of ITIL 4 (PeopleCert). After successfully completing the module, you will fulfill one of the four requirements for certification as an ITIL 4 Managing Professional. Or you can combine the training with the "Digital & IT Strategy" module to achieve ITIL 4 Strategic Leader status.
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
from 825,00 EUR
p.p. plus VAT.
+ Learner Package
529,00 EUR
p.p. plus VAT.
Content Learner-Package
- SERVIEW training material (printed)
- Examination
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
- Fri, April 24, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
529,00 EUR
- Fri, July 17, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
529,00 EUR
- Fri, August 14, 2026
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus learner package:
529,00 EUR
- Fri, September 04, 2026
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus learner package:
529,00 EUR
- Fri, October 09, 2026
Central European Time
Berlin: We will announce the exact address about 14 days before the training.
plus learner package:
529,00 EUR
- Fri, October 23, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
529,00 EUR
- Friday, November 13, 2026
Central European Time
Munich: We will announce the exact address about 14 days before the training.
plus learner package:
529,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 825,00 EUR
p.p. plus VAT.
+ Learner Package
529,00 EUR
p.p. plus VAT.
Content Learner-Package
- SERVIEW training material (digital)
- Exam (online)
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
- Fri, April 24, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Fri, July 17, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Fri, October 23, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
Methodology Virtual Classroom
SERVIEW's live online training courses are a particularly attractive way to expand your knowledge anywhere in the world. All you need is a workstation with a stable Internet connection, a headset, and a webcam to participate in this live training. You will receive important literature, the SERVIEW Workbook, and all necessary training materials before the training begins.
During the training, you will work through all the training content of this ITIL 4 module live in dialog with an energetic SERVIEW trainer. Of course, the innovative SERVIEW Workbook Principle® for use. Thanks to the interactive learning platform, you have all the options that classroom training would offer. You can ask questions, give feedback and discuss with the trainer and other training participants as if you were there.
An overview of the technical requirements for live online training can be found here.
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
from 995,00 EUR
p.p. plus VAT.
Includes learner package
- Exam (online)
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
Methodology e-learning
Maximum flexibility with the official e-learning from the rights holder PeopleCert! You can start, pause or resume the training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge review activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), official eLearning revolutionizes your learning experience.
Agenda
You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
Your advantages
- 8-10 hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
Requirements
Prerequisite for this ITIL Practice Manager training is the successful completion of ITIL v3 or 4 Foundation.
Exam details
| Duration | 90 minutes. |
| Questions | 40 multiple-choice questions with 4 possible answers each, of which only one is correct |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | German or English |
| Testing Institute | PeopleCert |
| Examination acceptance | You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. You will receive a voucher from us that is valid for 12 months. All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
What is ... ? We explain!
Find out, simply explained, what is behind the frameworks, methods and standards:
Are you familiar with our classroom training courses?
We also offer all ITIL training courses in the following cities, e-learning,
blended learning or as a Virtual Classroom as a virtual classroom.
See for yourself: SERVIEW Advantages
Term guarantee
100% secure
Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!
SERVIEW
Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
