Align services profitably through smart management, goal-oriented planning and continuous improvement. Whether you are an ITIL 4 Managing Professional or Strategic Leader, this course is a must for deeper insights into ITIL!

In SERVIEW's ITIL 4 "Direct, Plan & Improve" (DPI) training, you will learn efficient concepts for building an agile, learning and constantly improving IT organization. It is officially accredited by the Official Accreditor of ITIL 4 (PeopleCert). After successfully completing the module, you will fulfill one of the four requirements for certification as an ITIL 4 Managing Professional. Or you can combine the training with the "Digital & IT Strategy" module to achieve ITIL 4 Strategic Leader status.

SERVIEW is the only PeopleCert accredited training organization with platinum status in the DACH region.

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

795,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Thu, September 05, 2024
- Fri, September 06, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Thu, September 26, 2024
- Fri, September 27, 2024

Central European Time
EN

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, October 17, 2024
- Fri, October 18, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, November 21, 2024
- Fri, November 22, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, December 05, 2024
- Fri, December 06, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, January 23, 2025
- Fri, January 24, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, February 20, 2025
- Fri, February 21, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, March 20, 2025
- Fri, March 21, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, April 24, 2025
- Fri, April 25, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, May 15, 2025
- Fri, May 16, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the topic, a reference book, the official digital reference book, and an ITIL poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.

All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

Live online training

You would like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®.

795,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Thu, July 25, 2024
- Fri, July 26, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, August 15, 2024
- Fri, August 16, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, September 05, 2024
- Fri, September 06, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, September 19, 2024
- Fri, September 20, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, September 26, 2024
- Fri, September 27, 2024

Central European Time
EN

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, October 17, 2024
- Fri, October 18, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, November 14, 2024
- Fri, November 15, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, December 05, 2024
- Fri, December 06, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, December 19, 2024
- Fri, December 20, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Thu, January 23, 2025
- Fri, January 24, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
795,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology Live Online

SERVIEW's live online training courses are a particularly attractive way to expand your knowledge anywhere in the world. All you need is a workstation with a stable Internet connection, a headset, and a webcam to participate in this live training. You will receive important literature, the SERVIEW Workbook, and all necessary training materials before the training begins.

During the training, you will work through all the training content of this ITIL 4 module live in dialog with an energetic SERVIEW trainer. Of course, the innovative SERVIEW Workbook Principle® for use. Thanks to the interactive learning platform, you have all the options that classroom training would offer. You can ask questions, give feedback and discuss with the trainer and other training participants as if you were there.

Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are enough break times (coffee breaks, lunch break) during the training.

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

E-Learning

You would like to prepare for your upcoming certification at your own pace using the official learning platform.

695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

E-Learning

Central European Time
EN

E-Learning SERVIEW
E-Learning (German)

E-Learning
695,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology e-learning

Maximum flexibility with the official e-learning from the rights holder PeopleCert! You can start, pause or resume the training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge review activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), official eLearning revolutionizes your learning experience.

Agenda

You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.

Live Demo

You want to see our e-learning offering in action? Then see for yourself!

Your advantages

  • 8-10 hour content
  • Mouth-friendly learning modules
  • Interactive & engaging content
  • Self-directed learning
  • Learn at your own pace
  • In-depth case studies
  • Progress tracking in real time
  • Structured learning checklist
  • Embedded ITIL Glossary

 

Exam-Prep

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Exam Prep

Central European Time
DE

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Exam Prep

Central European Time
EN

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Requirements

This training builds on ITIL 4 Foundation, which you must have successfully completed beforehand.

Exam details

Duration90 minutes. 
Questions40 multiple-choice questions with 4 possible answers each, of which only one is correct
More infoTo pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. 
Exam languagesGerman or English
Testing InstitutePeopleCert
Examination acceptanceYou take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training.
You will receive a voucher from us that is valid for 12 months.
All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

This is us: The SERVIEW team introduces itself

Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!

To the team

See for yourself: SERVIEW Advantages

Term guarantee
100% secure

Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

SERVIEW
Exam insurance

Secure framework for your exam taking and free exam retake in case of failure.

Maximum flexibility:
SERVIEW training formats

Our trainings are available in a wide variety of formats - there is something for every type of learner!