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Reviews for the SERVIEW ITIL Course® 4 Direct, Plan & Improve (DPI)

Real Customer Reviews and Experiences with ITIL Training® 4 Direct, Plan & Improve (DPI) by SERVIEW. Reviews on the quality of instruction, the relevance of the content, the instructor, and the workshop facilities.


Here is an overview of customer reviews for all ITIL 4 training courses at SERVIEW

4.8 von 5 Sternen12 Trainingsbewertungen

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Rated 4.8333333333333/5 based on 12 customer reviews


Professionalism, Charisma, and Success—Training Just the Way You Want It

November 14, 2025 |

Over the course of two days, Harald led a wonderfully varied and practical course on DPI. He conducted the course with professionalism, charisma, and Swabian poise, making it a resounding success. Thank you and best regards from Dresden Andreas


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) In-Person Training
Instructor: Harald Kluge

Rated 4.8333333333333/5 based on 12 customer reviews


That's how training should be done! A trainer you couldn't ask for anything better!

July 20, 2024 |

Radu did a great job of explaining all the material. His practical examples really helped us apply what we learned in real-world situations. I’m now thinking about whether we can do the Apollo 13 simulation in-house—and if so, please let Radu lead it :) I’d love to come back for more training! Keep your fingers crossed for my exams :)


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) In-Person Training
Instructor: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


Good Training

April 15, 2024 |

The content was explained very well and illustrated with real-world examples. The participants were really engaged.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) In-Person Training

Rated 4.8333333333333/5 based on 12 customer reviews


The course material is presented well and in a variety of ways!

January 2, 2024 |

The training content was presented well and, above all, in a varied manner. Radu managed to structure the two days in such a way that everyone stayed engaged and no one lost focus. He also provided plenty of great real-world examples that helped us better understand and retain the material.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


Great instructor—the material was taught well!

December 14, 2023 |

The instructor was very friendly and did a great job guiding us through the training materials. He even threw in a little humor to keep things from getting too dry.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


Everything's fine

December 14, 2023 |

The instructor presented the course material clearly and effectively.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


Thank you

December 14, 2023 |

beautiful


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


DPI

December 14, 2023 |

I wish there were more of a focus on exams.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


Evaluation of the Training

January 31, 2023 |

The training was well-structured and well-presented. I feel well-prepared for the exam.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) In-Person Training

Rated 4.8333333333333/5 based on 12 customer reviews


An Engaging Training Session Despite Dry Topics

December 10, 2021 |

Despite the rather dry topics in this module and the challenging material, Radu managed to make this subject accessible to us with his Nordic charm. With practical examples and helpful insights into translations—which aren’t always free of contradictions—he provided us with a variety of ideas and shared a few tips for our day-to-day work. Thank you very much again, and we’d love to have you back!


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) In-Person Training
Instructor: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


Presentation: excellent; handouts: average

September 15, 2021 |

Radu was very good. But the documents were full of errors. Also, I personally didn't have the option to purchase the documents in paper form beforehand.


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Radu Gheorghiu

Rated 4.8333333333333/5 based on 12 customer reviews


A very successful online seminar

May 24, 2021 |

A highly competent instructor. Excellent voice and delivery (which makes or breaks an online seminar). I gained numerous insights that I can put into practice. The exam preparation was very good. However, there are significant shortcomings in the quality of the workbook (e.g., unnecessary headings on almost every page—sometimes in the same chapter as content that doesn’t relate to them—or text that’s cut off; in some cases, the heading interrupts the flow of the text; the internal structure of a topic is sometimes difficult to follow due to similar subheadings; translation errors and typos).


Training: ITIL 4 (MP/SL) Direct, Plan, and Improve (DPI) Virtual Classroom
Trainer: Nina Heinze