Nina Heinze

Consultant & Trainer

Evaluation

5.0 from 5 stars

Certified SERVIEW Trainer Nina Heinze

Recommended training 07.02.2024

From Christine Opara
(DEVK)

I found the training with Ms. Heinze very good

Super Training 26.10.2023

From unknown
(LEONHARD WEISS GmbH & Co.KG)

Super explanation, great examples. Even though it was a very dry topic.

Everything is great! 24.10.2023

From unknown
(Leonhard Weiss GmbH & Co. KG)

Very pleasant trainer. But it would be great to be able to do an on-site test.

Simply super 24.10.2023

From unknown
(Leonhard Weiß )

Everything is very well presented.

Everything great 24.10.2023

From unknown
(Leonhard Weiß GmbH & CO. KG)

The trainer was very responsive to the most important points and explained everything clearly.

Everything super 30.09.2022

By Marvin Lindinger
(TK)

Super training. Thank you very much!

Very good training 18.03.2022

From unknown
(bit)

Feel well prepared thanks to the training :)

Nina is the best trainer ever :) 10.03.2022

From unknown
(GEBIT Solutions)

Very refreshing training! Top time management

One of the best courses I have attended 10.03.2022

From Christian S.

Super training, very sympathetic and competent trainer. Thank you very much!

Highly recommended! 10.03.2022

From unknown
(GEBIT Solutions GmbH)

The two-day training provided me with the most important basics to gain a good insight into the topic of ITIL 4. I would like to emphasize the trainer, who led me through the course with her friendly manner and was able to convey the partly abstract and complex subject matter in a well thought-out and sensibly prepared manner. It was also very helpful for me that examples from practice were interspersed at many points to underpin concepts and definitions. I also found the additional focus on practice questions with a view to a subsequent certification exam very successful. Questions from the participants were answered in detail and competently at all times. I can only warmly recommend this training!

Good insight and very good exam preparation 21.02.2022

By Kai-Uwe Viernickel
(LBBW)

The summary of the extensive manual on the 17 slides was super. Small editorial changes to the manual and selective sharpening in the wording and I would give 5 stars.

Training with understanding 07.02.2022

By Pascal Jahnkow
(B&W Vehicle Development GmbH)

The training was very comprehensive and with a very competent and human trainer and top material! Questions were answered immediately with practical examples and suggestions for the work material were included. TOP!

ITIL 4 Foundation classroom training 07.02.2022

From unknown
(B&W Fahrzeugentwicklung GmbH)

We really enjoyed the classroom training over the course of two days. The instructor was extremely competent and presented the amount of information in a very pleasant way. There was also a moment or two of entertainment. We feel very well prepared for the upcoming online exam. Many thanks

Thomas 06.02.2022

From unknown
(FEV Wolfsburg (B&W Vehicle Development))

Nina has brought the really great across. With practical examples, so that you can put the theory into practice. Thank you very much and we would like to come back. Thomas

Very nice trainer 21.01.2022

From unknown

Very nice trainer with pleasant voice, for my taste it could be a bit more interactive. Thank you very much for the sessions!

Great training, super handout 21.01.2022

From Lina Class
(Accenture)

Great training, content very well conveyed, great handout. I have the feeling that I am very well prepared for the exam.

Top trainer and super structured 21.01.2022

From Hande

Nina is a very pleasant, motivated and experienced trainer. She brings her expertise optimally into the online sessions and overall you are already super familiar with the materia after two days. Thank you for that!

Very good training 21.01.2022

From unknown

The training was very well organized and very well prepared. The participants were taught the ITIL 4 Foundation content in a very understandable way. Thanks to Nina!

Super structure and great training 17.12.2021

From unknown
(VR Payment Ltd.)

A very good training with a lot of structure! Absolutely recommendable! Only the reuse of the colors (for certain properties and groups) would still be desirable. so a logical linking of the colors.

All good 17.12.2021

From unknown
(VR Payment)

Good training. Very well structured despite the high input. Thank you

Very good ITIL 4 Foundation training 17.12.2021

By Matthias Frank
(VR Payment GmbH)

Very good online training, well structured with the workbook and the handout.

Very nicely designed presentation / Pleasant delivery of content. 14.12.2021

From unknown
(Volkswagen Group Services GmbH)

The presentation was very attractively designed and wonderfully accompanied what was said. In addition, the content was conveyed appropriately and professionally. Top. No negative aspects to report.

Very informative online training 14.12.2021

From unknown
(Volkswagen Groupservices)

The topic of ITIL was completely new to me. Thanks to Nina it has lost some of its horror, she gave very good examples that I could use to visualize the whole thing. Many thanks for this great training I wish you a good time

Really a very good online training!!! 23.11.2021

From Sven
(E.ON)

- friendly trainer -Very pleasant (voice pitch) to follow -appropriate examples for practical clarification of the topics

Ekaterina 23.11.2021

From Ekaterina
(e.on)

Super training! Totally understandable and very good examples!

TOP 23.11.2021

From unknown
(EON)

THANKS

Great training 23.11.2021

From unknown
(E.ON Digital Technology)

I really enjoyed the ITIL 4 training with Nina. Especially the many examples on the individual topics were very helpful as well as the two sample exams.

Very good remote session and trainer 23.11.2021

By Andreas Spath
(E.ON)

The content of the live online training was well presented. The trainer speaks clearly, very pleasantly, calmly and brings the topics across well understandable, so that even a whole day remote was structured and works. Technical and to clarify questions was also always a comprehensible explanation directly in the round possible. It was certainly also helpful that all participants were from the same company to reflect similar experiences / thinking.

ITIL V4 Foundation - Online Training 23.11.2021

By Dirk Ladisch
(E.ON Digital Technology GmbH)

For me, the ITIL V4 Foundation training was the first online experience. From my point of view, it is a full-fledged substitute for face-to-face events. The implementation was excellent. I can absolutely recommend both the company and the trainer.

Itil4 22.11.2021

From Christian König
(BrainSCC]

5stars

Rating 22.11.2021

From Andrea
(brain-SCC GmbH)

very entertaining and interesting

Great instructor who was able to bring the subject super closer 12.11.2021

From unknown
(GWH)

Thank you very much. If only all lecturers were so great:) Best regards

ITIL4 Foundation = very good training 12.11.2021

From unknown

I enjoyed the training very much and it made the topic very understandable.

Very good output! 12.11.2021

From unknown

We were a group of 14 participants, Nina explained all topics in an understandable way, answered all questions and ambiguities and often, apart from the ITIL deifintion, also delivered them very well in practical application, which shows that she is generally well versed in the lived IT landscape. Nina has a very pleasant, clear voice, is always in a good mood and the structure of the seminar was very good, as you were not simply rushed through the presentation and despite everything was within the time frame. Until the next training, provided that my outcome is correspondingly positive ;)

Very good training 08.11.2021

From unknown
(BAM)

Thank you very much for a very good training! The trainer was always patient, friendly, cheerful and provided many examples.

Well-founded and easy to understand 08.11.2021

From unknown
(BAM)

The training was very informative and fully explained the topic, questions were answered competently.

Super! 03.11.2021

From Andreas Seban
(Asklepios Service IT GmbH)

Top training! I do not know what you can still improve :)

Training Feedback 03.11.2021

From Jan Gruber
(Asklepios)

Thank you for the professional training.

Great introduction to the subject 29.10.2021

From Felichia Sherban
(Accenture)

Nina's approach and teaching skills were of a great help understanding the material, especially for someone who haven't had experience with ITIL before. Her energy and passion for the matter could be felt in the way she is teaching, explaining and answering to question raised by the participants. Although the course took place in two days, the dynamics and energy made it feel like the time is flying, and the materials she has provided are of a great help for the self prep for the exam too! Thank you Nina for your energy and effort, I would love to have another ITIL training with you!

ITIL Foundation Online Training 26.10.2021

By Jörg Schönstedt
(KID Magdeburg)

Hello, super training, everything very well understood. Keep it up ! Thank you very much !

ITIL Foundation 26.10.2021

From unknown

very good training, although very dry, but still very well conveyed

Great training 25.10.2021

From unknown
(KID.)

Very pleasant voice. I will miss her

New experience 24.10.2021

From Roger Gab

For me it was the first training in the online version. I was positively surprised. This was mainly due to the speaker, who convinced with competence and was able to convey the knowledge well with her pleasant voice.

Nice training, gladly again! 22.10.2021

From unknown
(Dataport)

The trainer was wonderfully responsive to our company and us as individuals and taught us the content in a very pleasant learning atmosphere.

Competent, Friendly, Attentive and Helpful! 22.10.2021

From unknown

Ms. Heinze was great in guiding us through the 3-day ITIL Foundation training. I felt very well looked after and well prepared for the exam. She was always attentive and responded competently to our questions, problems and interests. I would always be happy to meet Ms. Heinze again as a trainer. Thank you very much!

Thank you for the very good training 19.10.2021

From unknown
(Accenture Ltd.)

Very calm, positive presentation with lots of pauses. Was very pleasant and always friendly - this makes training fun. The content had a lot of explanations and hints, which helped a lot with the very theoretical topic. Thanks for that

Training Feedback: Very good! 19.10.2021

From unknown
(Accenture Ltd.)

It is indeed my pleasure to boost the confidence and acknowledge the really good training provided by Nina. She answered all questions with utmost patience and diligence. Since there is no option to put 4,5 stars, I will put five. The only thing I think Nina can improve is the pronunciation of English words but overall the training was very understandable. I think the problem with English pronunciation is also more noticeable because I tend to shift to German language myself. But overall as said was really fabulous.

Evaluation 08.10.2021

From unknown
(WSP Soft)

Were two very great and nice days. The trainer has led the training super and the knowledge very well conveyed.

Class Training 08.10.2021

From Daniel

Was very nice

Super accompanied and explained training 08.10.2021

By Susan MacLeman

The mix between information, i.e. content, time to discuss and ask questions, and practice with the practice tests was great. With Nina it was also obvious how much direct experience from practice she has to convey rich appropriate examples. Many thanks Nina

Super accompanied training 08.10.2021

From unknown
(Hermes Fulfilment)

Nina has accompanied the training very pleasant and understandable. After each chapter presented, Nina gave the opportunity to ask questions and made an effort to answer each question in detail, which she did a great job. She accompanied the exercise and control questions well and created a great symbiosis between her and the participants. A super guided training! I can only recommend.

Convinced in theory and practice 08.10.2021

From unknown

Nina is a great presenter and was able to convey the knowledge content easily. You could tell that she also has the practical experience to answer questions.

Lisa Beck 08.10.2021

From unknown
(Hemmersbach GmbH & Co. KG)

Ms. Heinze conveyed the content very well and understandably over the two days, and always answered questions at the appropriate time. The practical examples helped to understand the theoretical content better and to apply it mentally to one's business area. I found the course very enjoyable with Ms. Heinze and would book a training with her again anytime. Thank you very much for the great experience!

Good training, good instructor! 24.09.2021

From unknown

In the two-day training, Nina took us along very well and taught us the basics of ITIL 4. It was never boring, the material well explained, with many examples and mnemonics, really an optimal way of know-how transfer. Thank you very much!

Good training 07.09.2021

From Norman
(mod IT Ltd.)

Many thanks to Nina for her great ITIL training. Within the 2 days we have gained everything more than the knowledge necessary for the exam. Nina explains exemplary where it just presses at the understanding. Great work, great coach. Thanks for that !!!

Very professionally designed and engaging training 07.09.2021

From unknown
(mod IT Services GmbH)

- Professional from start to finish - Absolutely exemplary Thank you very much.

very good and professional appearance anyway training 07.09.2021

From unknown
(MOD IT GMBH)

one of the best trainings I had so far - trainer very competent, clear and pleasant to understand, as well as the pace also suitable.

very good and professional appearance anyway training 07.09.2021

From unknown
(MOD IT GMBH)

one of the best trainings I had so far - trainer very competent, clear and pleasant to understand, as well as the pace also suitable.

Good training expected, very good training received 07.09.2021

From unknown
(mod IT Services GmbH)

Friendly, very pleasant presentation style, questions are answered in detail and competently. TOP trainer!

Super trainer 01.09.2021

From unknown

The course was a lot of fun and it was really easy to follow along. Nina was extremely professional and was able to explain the content very clearly and went deeper into the topics with examples. Really great! Thanks again

Feedback for an online course 01.09.2021

From unknown
(Accenture)

These were the great 2 days and I learned a lot about the ITIL 4. The graphics and tables offered a better and easier understanding of the content comparing with a traditional book reading with a plain text. On the second day there were 2 difficult slides which would be better to split to smaller slides for better understanding. The ITIL 4 Foundatin online course coach Nina is a great professional and was always ready to answer our questions. Time management was also well performed and we did not have delays for breaks.

Thanks for the great training 27.07.2021

From Patrick albert
(Balluff GmbH)

Despite the virtual distance, Nina is very approachable and responds well to the wishes of the participants. No questions were left unanswered from a technical point of view. Keep it up and thank you very much!

Thanks for the great training 27.07.2021

From Patrick albert
(Balluff GmbH)

Despite the virtual distance, Nina is very approachable and responds well to the wishes of the participants. No questions were left unanswered from a technical point of view. Keep it up and thank you very much!

Very Positive 27.07.2021

From unknown
(Balluff GmbH)

Professionally very good the experience is clear and the examples from practice make the training lively and interesant. It is also nice to have your own methods and views confirmed. A thank you!

Very good training 03.07.2021

By Benjamin Böhmer
(dainox GmbH)

Very pleasant atmosphere and very good training. Ms. Heinz has brought the topic very well across and illustrated the individual areas with examples from practice. Thank you very much!

Great, helpful training 02.07.2021

From unknown

Very well prepared and professional trainer. Top location in Hamburg, very good organization and hygiene measures. All in all very helpful for my job.

ITIL 4 Foundation Training 29.06.2021

From unknown
(Accenture Ltd.)

It was a nice training. Nina was very patient and answered all of our queries. It was also good to see that everyone was asked to participate with the answers for Sample questions and Sample Paper.

Feedback post the Online ITIL training 29.06.2021

From R. Seth

I had my online training for ITIL V4 Foundation with Serview and even considering the remote restrictions, the training was very well planned, organized and taught. Good to learn and highly recommended. Thanks Serview and Nina. Looking forward to the next one.

Thanks a lot!!! 29.06.2021

From unknown
(Accenture)

Hi Nina, Thanks for the wonderful training...Really learned a lot of new concepts. Thanks, Harish

Entertaining and well presented 29.06.2021

By Malte Jessen

For two days, Nina gave a very good overview in a cheerful and open-minded manner. She explained ITIL without haste or length, answered all questions in detail and was friendly to all participants. It was the training I had hoped for and I feel very well prepared for my exam. Thank you very much Nina!

ITIL Online 25.06.2021

From unknown
(VW)

The course is well planned and the instructor knows her stuff. Competent lecture and the instructor was able to give a detailed and understandable answer to all questions.

Super friendly, very easy to understand, very good to understand 25.06.2021

From unknown

Super friendly, very easy to understand, very good to understand

Very good content and professional 25.06.2021

From Sergei Bus
(Cariad SE)

The conveyance of the professionally prepared content was at a pleasant pace! The training was fun, very informative and all around successful!

Feedback on the seminar 25.06.2021

From Ronny S.
(Volkswagen)

At this point, many thanks for the great seminar. Nina has conveyed this quite dry topic very exciting and informative. Although I already know the topic in principle and work with it, there was a lot of new information that Nina has explained very clearly. Great seminar! Many greetings Ronny S.

Feedback on the seminar 25.06.2021

From Heisig
(Volkswagen AG)

Hello, Thank you very much for the seminar. Very good structure of the seminar. Every question was addressed. Each participant was taken to participate in the seminar, through questions/answers. Keep it up

unfamiliar format great implemented 22.06.2021

By Christian Wierzba
(Rhenus Assets & Services GmbH & Co. KG)

The seminar was my first in this virtual format, which required some getting used to. However, the implementation by the trainer with the joint development of the presentation content and good supply with background information and examples has pleased me very much and was very goal-oriented. Overall, I would like to recommend this training and of course Nina as a trainer.

ITIL®4 Foundation Training - Virtual Live Classroom 21.06.2021

From unknown
(ITEBO Ltd.)

Hello, The course was interestingly structured and I felt very well met. Ms. Heinze used many practical examples to illustrate the relatively theoretical material very clearly. As an ITIL newcomer, it is still necessary for me to read through the workbook in preparation for the exam in order to internalize the corresponding definitions of the terms, etc. I am very satisfied with the course. From my point of view, a pure online course is not sufficient for the exam. Once again, many thanks to Ms. Heinze. MfG Heiko

Very good 18.06.2021

From unknown
(Itebo Ltd.)

Was exciting and loosely explained as well as very informative.

ITIL_FND 18.06.2021

From unknown
(Itebo Group of Companies)

It was a very good training. Thanks a lot Nina :-)

Great training, ITIL is fun 18.06.2021

From unknown
(ITEBO Ltd.)

Super trainer, theory transmitted exciting and never lost the thread. The expertise and examples have all open points quickly answered. I can personally only recommend!

Good training, problematic translation 18.06.2021

From Gilbert Aust
(ITEBO GmbH)

The training made sense to me and was conducted flawlessly. The expected transfer of theory from the workbook / handout to the question sections was good, even if it seemed strange to me to conduct a sample exam on the evening of the first day of training without having learned all of the questioned content. If it was supposed to represent the different thinking in the ITIL area to the current thinking, it was too much content material, which actually should have been learned in advance. Otherwise, I think the idea is good to put one's own way of thinking in relation to ITIL and to have to work out one's own mental performance paired with self-reflection at the end of a training day. With the questions used by the workbook, it often happened to me that several answer options appeared to be correct, possibly due to a not quite clean translation. Furthermore, information such as I R A ; I R Q or the service value system as a service value system was translated into a German-English mixture. The former is very confusing, since I assume, at least in abbreviations, that one language is used uniformly; in the second example mentioned, it is merely a disturbing factor in which one briefly stumbles and wonders whether one has read this correctly. The explanation of the trainer was conclusive for me that the translation is given by the provider, however, an improvement could possibly be carried out here and a uniform language at least for abbreviations and keywords be used.

Yigit Yücel 15.06.2021

From unknown
(Black IT)

very well taught ITIL with many practical examples

Super training & trainer 15.06.2021

By Alexander Rühl
(Black IT)

The training was exciting and was super mediated and conducted by the trainer!

Competent teaching with a high fun factor 11.06.2021

By Annette Bentfeld
(audius GmbH)

Since face-to-face training has been more or less impossible for a year now, I decided to try a VLC training after all. I know the Serview concept from previous trainings, but was skeptical whether it can be implemented online. I have to say: thumbs up, it works. The training content was very well conveyed, questions were possible at any time and were answered competently. From my point of view, this was largely due to the competence of the trainer and also to the small group size. The training content was very compact, but the daily 7-8 hours in front of the computer passed very quickly and very concentrated. However, if you choose this type of training, you should make sure that the "environment" is suitable and that there is as little external interference as possible. Otherwise, the distinction is sometimes a bit difficult.

David Kreiter 01.06.2021

From unknown

On the whole very GOOD!

Very friendly 01.06.2021

From unknown
(Munich public utility)

Very friendly trainer

Entertaining training despite dry topic 01.06.2021

From unknown
(Munich public utility)

The training was surprisingly peppy and fresh despite the rather tough and dry topic. Although we participants were mostly reserved in the teleconference, the trainer was able to maintain momentum and motivation and lead along a common thread through the training content.

TOP Teacher! 28.05.2021

From unknown
(mod IT Services GmbH)

Nina presented the topic very well and made it very understandable. She was able to underpin all the content with tangible examples to make it even more understandable.

Understandable, Structured, Sympathetic 28.05.2021

By Christian Weitzel
(mod IT Services)

I enjoyed the training very much. The slides and the presentation were very well structured. There was a balanced relationship between listening and participating. Questions were always answered in a professional and comprehensible manner. The timing of the content and breaks was appropriate. I was able to absorb and internalize a lot of content in a short time. Many thanks for this successful course!

Absolutely top! 28.05.2021

From unknown
(mod IT Services GmbH)

Absolutely super, everything explained in an understandable way. Exciting enough that the concentration was given throughout. A lot of input in a short time, yet everything understandable, have taken a lot. Very sympathetic, really well done. Gladly again.

Super pleasant training and great speaking voice 28.05.2021

By Kim Patrick Anhalt
(mod IT Services)

Thank you very much for this very pleasant and well structured online training. It was really fun! :-)

Great course and professional trainer 28.05.2021

From unknown
(MOD IT)

In 2 days, all training content was clearly conveyed. The trainer was very competent and responded to all questions and comments. Am very satisfied !

ITIL 4 Foundation Seminar 28.05.2021

By Frederic Albrecht
(mod IT Services GmbH)

Hello, the course was very compact but very well explained and presented by Nina. I have taken a lot from the course and am now excited about the exam, which I want to take soon. Many thanks to Nina for the very good seminar.

Very pleasant voice, technical very good with many practical examples. 26.05.2021

By Stephen Dierker
(ITEBO GmbH)

I can only recommend the training with the trainer ! *****

Qualified online training with success 26.05.2021

By Julian Rumker
(Itebo GmbH)

Very qualified, goal-oriented and exciting training. A training that is fun!

Very pleasant and calm voice , very well structured presentation 26.05.2021

From unknown
(ITEBS)

Voice : very clear and understandable spoken. Choice of words : appreciative choice of words, Pauses timed appropriately. Interaction with hand raising and answering questions one after the other clear and not too much. Helpful pictures and examples e.g. customers with new smart phones, broad as the ocean or terms to see and recognize as vocabulary. Handout : handout very handy to fill out in parallel, font Thank you very much.

Very successful online seminar 24.05.2021

From unknown
(City of Stuttgart Civil Engineering Office)

Very competent trainer. Very good voice and language (that's what an online seminar stands and falls by). I received numerous impulses that I can implement in practice. The preparation for the exam was very good. There are clear shortcomings in the quality of the workbook (e.g. senseless placement of headings on almost every page, sometimes in the same chapter with different content or the text is cut off, sometimes the heading cuts through the continuous text, internal structure of a topic is sometimes difficult to understand due to the similar subheadings, translation errors and typos).

As always - Excellent! 19.05.2021

From unknown
(Kappel & Dierolf GmbH & Co. KG)

Many thanks Nina! - for another very entertaining and interesting VLC training with you! Always nice to learn from your practical examples.

ITIL 4 (CDS) - taught in a very entertaining way 19.05.2021

By Wolfgang Balz
(Itebo GmbH)

An online training that can only be recommended. Nina has brought the content over the 2.5 days very good and understandable. Not only presented, but also with their own words and practical examples clearly explained.

all in all, top! 19.03.2021

From Mario
(EPOS CAT Ltd.)

Super empathic trainer. Was really great, gladly again

Exceeded expectations - super! 12.03.2021

By Markus Steyerer
(ARZ)

Hello! My first online training has surprised me very much! Although the personal contacts in the breaks are missing, but the way in which the knowledge was conveyed was top! Nina led us optimally through the week and conveyed the knowledge extremely well and clearly. It was addressed to all needs of the participants and the organization was optimal! THANK YOU!

Training in pandemic times 12.03.2021

By Peter Haitz

The time of the pandemic also changes the nature of training and so, although I am a "repeat offender" at Serview, this was my first virtual training. At the beginning, I had doubts whether the content would be conveyed as well in this format as in the face-to-face events. However, Nina managed to captivate me with her friendly and humorous manner at almost any time, so that there was no room for distractions. The material was well conveyed and enriched with various practical examples. The group exercises on the flipchart were a little lacking, but this is more due to the format than to Nina or the material.

Training in pandemic times 12.03.2021

By Peter Haitz

The time of the pandemic also changes the nature of training and so, although I am a "repeat offender" at Serview, this was my first virtual training. At the beginning, I had doubts whether the content would be conveyed as well in this format as in the face-to-face events. However, Nina managed to captivate me with her friendly and humorous manner at almost any time, so that there was no room for distractions. The material was well conveyed and enriched with various practical examples. The group exercises on the flipchart were a little lacking, but this is more due to the format than to Nina or the material.

Very good training! 02.03.2021

From Jonas Justi
(Nuremberg Hospital)

Great content, well laid out, pleasant voice, responded well to questions, all great!

very pleasant and focused training 19.02.2021

From unknown
(Greentube)

Despite COVID a very pleasant and exciting training the contents were presented very well with practical relevance Very friendly, professional and dedicated trainer . 5 days full of focus thank you very much for the nice week and the learned content PS. will recommend you :) best regards from Vienna

Very effective trainer, documents very much in need of improvement. 11.02.2021

By Ulf Petersen
(COMLINE]

Dear Serview Crew, now I have almost completed the training with you and I am ready for my feedback. Your trainer is doing an excellent job. You can see her personal experience in the subject area. She is able to prioritize and keep the participants engaged in the topic. The pace fits the situation exactly to the content. Many thanks to her for her excellent training skills. I perceived Serview as a quality leader with leading standards in the industry. In my first training with them, I am now surprised with my expectations that some of the material is translated underground. If, for example, the term resilient is translated as stable and resilient, instead of using resilient in German, for example, service management as service management, co-created: co-created, compliance: conformity, owning GRC: owning GRC, ..., then it simply annoys me as a participant that such unqualified, sloppy work was done here. This then unjustifiably rubs off on the entire training. The wording of the trainer's documents also differs from that of the participants, even though the release status is the same. To not bring something that is so easy to change to an acceptable level, I feel as a disregard for me as a participant. This will certainly not have been the first training in which the pad was used. Even then, the pad should not have gone through quality assurance beforehand. I have an additional point with the documents: With the workbook, the handout and the screenshots, I have three documents at the end that I have to use in parallel to prepare for the exam. For me personally, this is inefficient. For me, a workbook would be sufficient, in which I have integrated the slides and make my notes. This would allow me to prepare efficiently for the exam. Your trainer, Nina, has already taken my displeasure and quelled it very effectively. She did a super job, so I will also recommend your training. By tapping into the existing optimization potential, Serview could take a significant step forward. In my view, this would enable you to meet the high expectations with ease. Many greetings Ulf Petersen

Supplement 11.02.2021

By Ulf Petersen
(COMLINE]

Dear Serview Crew, now I have just run the test provided by AXELOS. In it I saw that some of the translations I mentioned are already sine by AXELOS. I am sorry that I did not see this before and so attributed it to you. I apologize for that. Best regards Ulf Petersen

Top Training 12.01.2021

From unknown
(Foreign Office)

Dear Nina, thank you very much for the very good training and the extra shift this afternoon. - Very good examples from practice - Very good and precise verbalization of the learning content See you at the next training! Greetings Michael

Excellent training! 09.01.2021

From Yasmin Satian

An extremely successful training, which Nina knew how to organize very competently, with a lot of commitment, entertaining and sympathetic. As a participant, you always felt picked up and excellently prepared for the content. Many thanks for that! This was certainly not my last training with Serview!

Training meets all expectations 05.01.2021

From unknown

Nina taught us the ITIL knowledge very well with joy, friendliness and patience and thus prepared us optimally for the subsequent exam. I am very happy to have decided on a VLC. At first I had considered just having the documents sent to me. Many thanks & gladly see you soon, until the next training. Many greetings, Sandra Faust

Evaluation for the ITIL 4 Foundation Seminar on November 16 and 17 11.12.2020

From unknown
(T-Systems International GmbH)

The online seminar was conducted in a pleasant atmosphere at a pace that suited the time. The topic was conveyed in an interesting and understandable way with sufficient practical examples. No points of criticism, keep it up!!!

Very good and detailed teaching of the material 04.12.2020

From unknown
(T-Systems)

Good technical implementation with all relevant documentation

Always a pleasure..... 04.12.2020

From unknown
(T-Systems International GMBH)

Pleasant voice to listen to and very good delivery of the course content.

Simply TOP trainer 04.12.2020

By Andreas Haddad
(T-Systems GmbH)

Great training, very pleasant and calm manner and very pleasant voice.

Very much material in 2 days very well explained. 04.12.2020

From unknown
(T-Systems)

Thank you Nina, for the very good training. Very much material brought across in a short time. I don't think it can be done any better. Thanks again !

Very much material in 2 days very well explained. 04.12.2020

From unknown
(T-Systems)

Thank you Nina, for the very good training. Very much material brought across in a short time. I don't think it can be done any better. Thanks again !

ITIL® 4 Foundation Online Serview 04.12.2020

By Wolfgang Obenhuber
(T-Systems GmbH)

Very sympathetic and very competent presentation! The needs of the participants were addressed in an exemplary manner. Too much content and topics for 2 days -> information overkill for newcomers. Otherwise highly recommended.

ITIL 4 Foundation Training 03./04.12.2020 04.12.2020

From unknown
(T-Systems Internatioanl GmbH)

My trainer Nina Heinze is a highly competent and empathetic personality. She understood how to keep her "class" continuously "on their toes" during the training days and how to to convey the topics very clearly using examples. It was one of the best trainings I have received so far. Thanks again to Nina at this point!

manfred brühmüller 04.12.2020

From Brühmüller
(T-Systems International GmbH)

Super

ITIL 4 Foundation Digital Classroom 01.12.2020

From unknown
(Edeka)

Hello Nina, thank you again for the great and professional training. You have a very friendly manner. I felt very comfortable in your course. Thank you and many greetings

Super training! 13.11.2020

From Stéphanie Clément
(BITBW)

Thank you for the professional and informative training! Super trainer and very pleasant voice.

Interesting overview 13.11.2020

From unknown
(BITBW)

Very entertaining, well-managed training! One has received a good overview. Gladly again.

Supertop 10.11.2020

From unknown
(SoftwareONE AG)

It was a great training, Nina did a great job. I would take a course with her again and would be happy to recommend her to others. Best regards Fabian Benz

Super trainer! 10.11.2020

From unknown
(SoftwareOne AG)

Great training, very pleasant and calm manner of the trainer!

Great training 10.11.2020

From Antonio Müller
(SoftwareONE AG)

complicated topics explained in a simplified way good pace responded to the questions of the participants common thread evident helpful tips for mnemonic devices

Super training despite R 10.11.2020

From unknown
(SoftwareONE]

Despite the remote training due to Covid19, Nina managed to convey the content of the ITIL Foundation training, which was new to me, in a very understandable way. The repetitions and regular exercises have greatly simplified the internalization of the material for me. After the 2 days I feel able to successfully complete the exam. Many thanks for this

Very good training 10.11.2020

From unknown
(SoftwareOne Germany )

Nina enriched the content with a lot of knowledge and great experiences from "real life" and explained the context of the ITIL4 Foundation Training very well. Thank you very much!!!

Well structured, good pace and competent trainer. 30.10.2020

From unknown

The pace was pleasant and so was the comprehensibility of the content. Gladly again!

Top in terms of didactics and content 30.10.2020

From unknown
(German Society for International Cooperation (GIZ) GmbH)

Nina taught us the course content competently, clearly structured and at a well-coordinated pace. She was always able to give us a satisfactory/clarifying answer to questions or uncertainties - but she kept discussions well under control and did not let them get out of hand (which is important, given the tight time frame). Nina has a super pleasant and sympathetic manner, but also has a good eye or ear on the microfone discipline - which I was very grateful for several times. All in all, the seminar with her was fun and I would recommend Nina without reservation.

Very good despite virtual training 16.10.2020

From unknown
(Compugroup Medical)

Trainer gave a "lift" and communicated all content well.

See good training 06.10.2020

From unknown
(cube IT)

Nina did a great job, speaking speed, comprehensibility of the examples and exam preparation were all top.

Very good training! 06.10.2020

By Mariam Barakat
(AOK NorthWest)

Hello Nina, like the last training, I think you do a great job and always take us with you. Thank you very much + love Mariam

Virtual training is highly recommended! 06.10.2020

By Martin Kirsch
(Continental AG)

Very good online training. Good pace, good organization of the trainer. Time management was completely adhered to and you feel well prepared for certification.

A successful training 06.10.2020

By Jens Niedrich
(Mindcurv)

Nina hat die Inhalte klar und verständlich vermitteln können. Das technische setup hat sehr gut funktioniert. Eine Anmerkung zum Trainingsmaterial: Leider wurde ein noch nicht überarbeitetes Workbook versandt. In diesem sind noch einige Rechtschreibfehler (z. B. technical debt) und auch mind. ein inhaltlicher Fehler (Collaboration <-> Cooperation). Ich fühle mich aber auf jeden Fall gut vorbereitet für die Prüfung!

Feel-good atmosphere and concentrated knowledge 01.10.2020

By Malik Thien
(Itebo GmbH)

The 2 day course was very enjoyable. The audience was involved a lot, the workbook complemented the virtual content perfectly. Ms. Heinze obviously feels comfortable in the ITIL environment and can answer all questions in detail without ifs and buts. The course was fun!

Pleasant course: beautifully presented and animated 01.10.2020

From unknown
(Itebo)

On the first day there was a lot of new vocabulary and very abstract. The first day was very theoretical. The second day was more practical and brought some enlightenment.

A.Farmer 01.10.2020

From unknown
(Itebo Ltd.)

Very understandable, provided with many practical examples, pleasant pace.

Great ITIL training 01.10.2020

From unknown
(ITEBO Ltd.)

Thank you very much for the ITIL Foundation training. Very pleasant training and Nina has underlined the information very memorable with nice examples. I would recommend the virtual training via GoToTraining anytime.

Super training. Thanks to Nina! 01.10.2020

From unknown
(ITEBO]

A very good training. Nina delivered the training emphatically and very practical. The schedule and preparation for the exam were optimal. Questions were answered at any time in a highly competent and recipient-oriented manner. 100 out of 100 points. Kind regards André Carstens

Very great training, very competent trainer :) 18.09.2020

By Natalie Ragger
(SoftwareONE)

I was very skeptical whether such a two-day training online goes so well, but Nina did a great job. Very competent, super prepared, could answer all questions and always remained sovereign (even with very direct feedback). Thank you for this and I can only recommend this training!

I was very satisfied 18.09.2020

From Patrick
(Hottenrott]

It was a pleasant training with a good trainer. Even though the topic was dry from time to time, the trainer conveyed it well and in a refreshing way.

Very entertaining and great training 18.09.2020

From unknown
(SoftwareONE )

Two very entertaining and great online training days are behind me. At the beginning, I was very skeptical whether I could continuously sit attentively in front of the PC for such a dry topic as "ITIL Foundation". Nina, our trainer, guided all participants through the two days with very understandable and tangible examples, so that at the end everyone was very surprised how quickly the time passed. Great job! Thank you very much for that, Nina! The only criticism: I could not edit the pdf document sent to me beforehand during the online training, this was due to incompatible pdf software on my PC, and had to write everything down or take screenshots on the PC. Here I would like to see better organization in advance of the training. Thank you very much for the training! Now I hope that the exam will go as well. Many greetings. David Lenart

Goal-oriented and inspiring 18.09.2020

By Mathias Neubauer
(SoftwareONE Germany GmbH)

A big thank you and even bigger praise to Nina! To explain a supposedly dry topic in an exciting / interesting way over the entire duration and to bring it closer to the sometimes skeptical participants shows great experience and a distinct ability to adapt to the participants. That is goal-oriented! I can only thank Nina for having experienced her as a trainer.

Training ITIL 4 DSV 19.08.2020

From unknown

Super training, lots of information and examples for better understanding; content, didactically very well prepared knowledge, super conveyed by the trainer. I would book again at any time.

One of my most enjoyable workouts 14.08.2020

From unknown
(EAT European Air Transport Leipzig GmbH)

Mrs. H. has brought the whole team (8 people) very well and quickly through the training, Always happy to return! Thank you very much :)

highly recommended 14.08.2020

By Kimberley Schreiter
(Rewe Group)

thanks for the great VLC

Very satisfied with everything 04.08.2020

From unknown

Very satisfied with everything. Would recommend to my colleagues and book again.

Everything super 04.08.2020

From unknown

Was very pleasant, super explanation, pleasant pace and very qualified. Time taken for all questions. Thumbs up! With kind regards

Evaluation training 04.08.2020

From Jan Weise
(City of Wunstorf)

Hello Serview team, Enclosed is my brief review of the training. Personally, I am very satisfied with the entire implementation, starting with the registration procedure, the provision of required documents and the training itself. Nina was able to convey the content well and answer any questions that arose. The speed of the training was just right for me. Thank you very much and maybe see you next time ... MfG J. Wise

A good concept all round 04.08.2020

From Oldendorf
(City of Wunstorf)

The planning, preparation and implementation was a highlight, which I have rarely experienced in this way from a company and a lecturer. Despite the relatively dry topic, the information was conveyed very well and supplemented with real examples.

Round overall concept and very congenial training atmosphere 04.08.2020

From unknown
(Kappel & Dierolf GmbH & Co. KG)

For me it was my first VLC training at Serview and after my last experience it will not be my last. From the organization in advance to the implementation, everything worked very well - I was always very well informed about all the steps and was able to participate in two very exciting days of training (VLC). A big thank you goes to our trainer - very competent and very empathetic - which was especially positive in a VLC training.

Understandable, simple and interesting 04.08.2020

From unknown
(TenneT TSO GmbH)

My first online seminar and I am very satisfied and enthusiastic. How easy it was to get the documents, the whole organization and the documents are well prepared. Our instructor Nina has taken time for all questions and is herself really very good in the subject. She explained everything understandably and (hopefully :)) well prepared for the exam. I would book a seminar/ online seminar with SERVIEW again.

Top 21.07.2020

From unknown

Top trainer, very pleasant voice and deep knowledge for persistent follow-up questions.

Very pleasant training 21.07.2020

From unknown

Pleasant Foundation training, I feel well prepared for the exam. Thank you for this!

Very good and structured training 21.07.2020

From unknown
(Capgemini)

Very good and structured training. I find the visual presentation of the content helpful. The trainer's presentation was easy to follow. Content was often repeated and thus deepened. The online platform worked without any problems. Thank you very much!

Well prepared and presented 21.07.2020

From Navid
(Capgemini)

Nina had background knowledge and was good at answering questions.

Really good training! 17.07.2020

By Florian Hoffmeyer
(KPMG)

Dear Nina, on 07/17/2020 I attended the ITL v4 Foundation with you and I really enjoyed it! Thank you very much!

Super good trainers>( 17.07.2020

From Ziyun Wu
(KPMG)

Very clear and professional

Super pleasant insight into the ITIL 4 Foundation 17.07.2020

From unknown
(KPMG )

During the training, I was able to get a super overview of ITIL. Our trainer was always able to answer our questions with her competent knowledge and I felt very well taken care of. Due to the balance between theory and practice, it was also not difficult to follow the training, despite home office or online training. Many thanks again!

Very professional and competent 17.07.2020

From unknown
(KPMG )

Nina presented the ITIL Foundation content in an appealing and professional manner. Her overall demeanor was very pleasant and thus favored a good absorption of information. Nina was open to questions and allowed sufficient breaks for them. I would participate in further ITIL trainings with Nina as a couch.

Great training very informative and good balance between theory and practice 17.07.2020

From unknown
(KPMG)

The training gave me a great overview of the topic. Through many practical examples, the previously explained theory could be consolidated. In addition, the sessions (always just under 90 minutes) were perfectly sized. I can take a lot of tips from the training and implement them in my everyday work. Thank you for the great training!

Very structured and purposeful 10.07.2020

From Moritz

I found the training overall very pleasant. Nina led through the content in a structured and goal-oriented manner. The eloquent rhetoric was very memorable. Now and then I find the slides not yet very mature, sometimes even a bit misleading. The syntactic and semantic elaboration in the workbook also has some room for improvement. I am looking forward to the next training - it was a lot of fun! Thanks a lot Nina! :-)

Recommendation for Nina Heinz 10.07.2020

From Russ Frantz
(Anschutz Entertainment Group)

Nina did the training very well. She conveyed her knowledge to me transparently, clearly and vividly. I feel very well prepared by her for the exam. Likewise, she had a very good time structure (punctual start and adherence to the course duration, breaks). She responded to all questions, in addition, she gave valuable tips. Nina is a very good trainer/course instructor whom I would and will recommend.

Successful training 22.06.2020

From unknown
(DCON Software & Service AG)

Nina finds the ideal combination of workbook work, slide charts and explanations "on the soundtrack" - supplemented by vivid examples. A successful training!

Super Training! 16.06.2020

From unknown
(DCON]

Nina conducted the training very well, always responded to questions and answered them very competently. The course content was presented clearly and the course materials are very helpful. All in all, I can only recommend the training!

Very informative! 05.06.2020

From unknown
(Generali Germany Informatics Services)

Very competent, also through great repetitions, very pleasant voice. The training went 3 days, which is highly recommended, given the large amount of material. I was very well prepared for the exam.

Nice and informative training 05.06.2020

From unknown
(Generali Informatik Services GmbH)

The training ran for 3 days and had a good scope to learn the material and get useful information for the company's everyday life. The trainer had good examples of the topics, which made it easier to remember the material. Within the training there were adequate breaks to internalize the material. Also, the 80 test questions gave a good base for the 40 question exam. The presentation gave all topics a good visualization. A very good training to get started with the topic ITIL.

held well and practical 19.05.2020

From unknown
(Paian IT Solutions Ltd.)

Actually booked classroom training, which was not possible under the circumstances (Corona). The instructor taught the subject matter in a practical manner and always responded to the course participants. It was a pleasant atmosphere.

I am very satisfied 19.05.2020

From unknown
(IPG Ltd.)

I am very satisfied overall. The core content and the passages were conveyed crisply and to the point. I feel well prepared for the exam.

Very good mediation / VLC works well 19.05.2020

From unknown
(Panasonic)

The delivery by the trainer in the two-day VLC training was very good. All contents were presented very clearly and in detail. Questions were answered comprehensively and the exam preparation was also very good. The only thing missing from the VLC training is the discussions with the participants in addition to and about the actual training content.

Very good online event 05.05.2020

From unknown
(TransnetBW GmbH)

All around Satisfaction. The right format.

Relaxed and competent training 05.05.2020

From unknown
(TransnetBW GmbH)

Training materials clear and easy to understand. Nina was always able to answer additional questions. The material was well communicated. The practical relevance by answering sample exam questions was particularly helpful. I felt well prepared for the exam. Thank you very much!

1A Training 05.05.2020

By Stephanie Kern
(TransnetBW GmbH)

The topic was presented very well in a virtual room, the trainer was very knowledgeable and could answer every question, and the working atmosphere was great!

Very informative 17.04.2020

From unknown

I was able to learn and take away a lot of new things. The questions were answered very well.

Very great training 17.04.2020

From unknown

Very great training, with a very competent trainer. It was very useful for me, because in addition to the workbook, the trainer also gave me many examples. I can only recommend it.

Super course, very well and pictorially presented 17.04.2020

From Fiorenza, Christian
(Dr. Güldener Optica GmbH Group of Companies)

Hello, so the trainer Nina was very competent and could answer all questions quickly and understandably. I am confident and have a good feeling about the exam. I would wish for a writable PDF or that the workbook is sent to you by mail or that you receive a note that you should print it out. And the screen presentations/slides should be adjusted because here every now and then the bottom edge was not completely displayed. Gladly again and I can only recommend the training online.

Very good introduction to the topic, great trainer! 17.04.2020

By Roger Blummer
(Optica Abrechnungszentrum Dr. Güldener GmbH)

Good explanations, clearly structured and enough space for questions and answers. Thank you!

A lot of information - very well explained and enriched with examples, always open for questions. 17.04.2020

From unknown
(Villeroy & Boch)

The topic itself is quite dry, but very interesting. One is concronted with many terms and corresponding necessary definitions. Ms. Heinze has always managed to motivate us, has practical relevance based on plaktiven Bsp. brought She had a good timing, so that we got all the exercises through. In case of questions or problems with understanding, a review was given. Thank you Nina!

Ingenious 12.03.2020

From Emre

The trainers were very competent and adapted to the situation of each participant individually.