As an ITIL 4 Practice Manager, do you want to deepen known ITIL practices and successfully implement them for your organization? Then the compact ITIL 4 Practice Manager Training "Monitor, Support & Fulfil" is the right choice for you!

In this targeted practical training, you will deal in detail with five relevant core practices from the ITIL framework:

  • Service Desk
  • Incident Management
  • Problem management
  • Service Request Management
  • Monitoring & Event Management

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

1.695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Wed, July 31, 2024
- Fri, August 02, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Wed, August 21, 2024
- Fri, August 23, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, September 11, 2024
- Fri, September 13, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, November 06, 2024
- Fri, November 08, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, December 11, 2024
- Fri, December 13, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, January 22, 2025
- Fri, January 24, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, February 12, 2025
- Fri, February 14, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, April 09, 2025
- Fri, April 11, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, June 04, 2025
- Fri, June 06, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, July 16, 2025
- Fri, July 18, 2025

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL Practice Manager training.

Contents of the Practice Manager (MSF)

Not only will you internalize the purpose and key concepts of each of these practices, but you will also delve deeply into related activities and success factors. As a result, you will understand how to cleverly integrate the five practices into your organization's value streams, enabling smooth service management with ITIL.

You will experience all training content using practical examples and memorable images, conveyed by an energetic SERVIEW trainer. In this ITIL 4 Practice Manager training, you will focus entirely on the practical application possibilities of ITIL.

All ITIL 4 Practice Manager trainings are accredited by the Official Accreditor of ITIL 4. This guarantees that you will be taught all the crucial content of the combined module "Monitor, Support & Fulfil". You will take the final combined online exam for all five practices on a date of your choice. Thus, thanks to this one combined exam, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as ITIL 4 Practice Manager.

Book our efficient ITIL combination training "Monitor, Support & Fulfil" now instead of five individual practice trainings - and save a lot of effort, time and money on your way to becoming a practice manager!

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors and a name badge complete the package. All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training course - a German training course means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.

Classroom training

You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

Live online training

You would like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®.

1.695,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Wed, July 31, 2024
- Fri, August 02, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, August 21, 2024
- Fri, August 23, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, September 11, 2024
- Fri, September 13, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, November 06, 2024
- Fri, November 08, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, November 20, 2024
- Fri, November 22, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, December 11, 2024
- Fri, December 13, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, January 22, 2025
- Fri, January 24, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, February 12, 2025
- Fri, February 14, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, April 09, 2025
- Fri, April 11, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Wed, June 04, 2025
- Fri, June 06, 2025

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1,695.00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology Live Online

SERVIEW Live Online Training lets you expand your horizons no matter where you are! You get all the benefits of classroom training from the comfort of your home or office. All you need is a workstation with a stable Internet connection, a headset and a webcam. Before the training begins, you will receive all the important training materials from us.

In the live online training, an experienced SERVIEW trainer guides you through all training content of the ITIL 4 Practice Manager training. The interactive learning platform allows you to ask questions, discuss and give feedback live - just like in a real seminar room with the trainer and other training participants. This allows you to complete your training effectively, with fun and maximum success, without leaving your home computer.

Agenda

The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL Practice Manager training.

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

Exam-Prep

You would like to prepare for your certification independently using the official training documents and sample exams.

195,00 EUR

p.p. plus VAT.

+ examination fee 359,00 EUR
p.p. plus VAT.

+ Education package 69,00 EUR
p.p. plus VAT.

+ original e-book 69,00 EUR
p.p. plus VAT.



Period
Time zone / language
Location
Price (net)
Guarantee

Exam Prep

Central European Time
EN

Online proctoring

Online proctoring
195,00 EUR
plus Learner-Package:
497,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Requirements

Prerequisite for this ITIL Practice Manager training is the successfully completed ITIL 4 Foundation.

Exam details

Duration90 minutes  
Format60 multiple-choice questions with 4 answer options each
More infoTo pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No aids are allowed. 
Exam languagesEnglish
Testing InstitutePeopleCert
Examination acceptance You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training.
You will receive a voucher from us that is valid for 12 months.
All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

This is us: The SERVIEW team introduces itself

Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!

To the team

See for yourself: SERVIEW Advantages

Term guarantee
100% secure

Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

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Exam insurance

Secure framework for your exam taking and free exam retake in case of failure.

Maximum flexibility:
SERVIEW training formats

Our trainings are available in a wide variety of formats - there is something for every type of learner!