ITIL® 4 Practice Manager
Monitor, Support & Fulfil
As an ITIL 4 Practice Manager, do you want to deepen known ITIL practices and successfully implement them for your organization? Then the compact ITIL 4 Practice Manager Training "Monitor, Support & Fulfil" is the right choice for you!
In this targeted practical training, you will deal in detail with five relevant core practices from the ITIL framework:
- Service Desk
- Incident Management
- Problem management
- Service Request Management
- Monitoring & Event Management
1.995,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Education package
100,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
- Fri, December 15, 2023
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
355,00 EUR
- Fri, January 19, 2024
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, January 19, 2024
Central European Time
Munich: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, January 19, 2024
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, January 19, 2024
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, January 19, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
359,00 EUR
- Fri, January 26, 2024
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, January 26, 2024
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, January 26, 2024
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Fri, February 09, 2024
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL Practice Manager training.
Contents of the Practice Manager (MSF)
Not only will you internalize the purpose and key concepts of each of these practices, but you will also delve deeply into related activities and success factors. As a result, you will understand how to cleverly integrate the five practices into your organization's value streams, enabling smooth service management with ITIL.
You will experience all training content using practical examples and memorable images, conveyed by an energetic SERVIEW trainer. In this ITIL 4 Practice Manager training, you will focus entirely on the practical application possibilities of ITIL.
All ITIL 4 Practice Manager trainings are accredited by the Official Accreditor of ITIL 4. This guarantees that you will be taught all the crucial content of the combined module "Monitor, Support & Fulfil". You will take the final combined online exam for all five practices on a date of your choice. Thus, thanks to this one combined exam, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as ITIL 4 Practice Manager.
Book our efficient ITIL combination training "Monitor, Support & Fulfil" now instead of five individual practice trainings - and save a lot of effort, time and money on your way to becoming a practice manager!
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors and a name badge complete the package. All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training course - a German training course means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.
1.795,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Education package
100,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
- Fri, December 15, 2023
Central European Time
Live Online
plus examination fee:
355,00 EUR
- Fri, December 15, 2023
Central Standard Time
Live Online United States
plus examination fee:
355,00 EUR
- Fri, December 22, 2023
Central European Time
Live Online
plus examination fee:
355,00 EUR
- Fri, January 19, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Fri, January 19, 2024
Central Standard Time
Live Online United States
plus examination fee:
359,00 EUR
- Fri, February 02, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Fri, February 23, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Fri, February 23, 2024
Central Standard Time
Live Online United States
plus examination fee:
359,00 EUR
- Fri, March 22, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Fri, March 22, 2024
Central Standard Time
Live Online United States
plus examination fee:
359,00 EUR
Methodology Live Online
SERVIEW Live Online Training lets you expand your horizons no matter where you are! You get all the benefits of classroom training from the comfort of your home or office. All you need is a workstation with a stable Internet connection, a headset and a webcam. Before the training begins, you will receive all the important training materials from us.
In the live online training, an experienced SERVIEW trainer guides you through all training content of the ITIL 4 Practice Manager training. The interactive learning platform allows you to ask questions, discuss and give feedback live - just like in a real seminar room with the trainer and other training participants. This allows you to complete your training effectively, with fun and maximum success, without leaving your home computer.
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the ITIL Practice Manager training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.
In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.
The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.
Requirements
Prerequisite for this ITIL Practice Manager training is the successfully completed ITIL 4 Foundation.
Exam details
| Duration | 90 minutes You will take the online exam after the training on a date of your choice. |
| Format | 60 multiple-choice questions with 4 answer options each |
| More info | To pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No aids are allowed. |
| Exam languages | English |
| Testing Institute | PeopleCert |
| Technical requirements | All details about the online exam can be found here: Windows: https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows IOS: https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac |
This is who we are: The SERVIEW trainers introduce themselves
Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!
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