ITIL® 4 Managing Professional
Drive Stakeholder Value (DSV)
Do you want to become a Managing Professional? Then learn everything about "Drive Stakeholder Value" (DSV) - the ITIL 4 topic module for successful collaboration and interaction.
In this ITIL training, you will deepen your knowledge and skills around engagement and interaction between a service provider and its customers, users, suppliers and partners. In this way, you expand your basic knowledge from the ITIL Foundation to include effective techniques for stakeholder management, principles of design thinking and the various dimensions of a customer-focused culture.
SERVIEW is the only PeopleCert accredited training organization with platinum status in the DACH region.
You will experience all this training content first-hand with one of our energetic trainers, who will impart knowledge and practical application possibilities using memorable practical examples. Of course, the innovative SERVIEW Workbook Principle® is also used for maximum learning success.
This Managing Professional training is accredited by the Official Accreditor of ITIL 4 (AXELOS). This guarantees that you will be taught all the crucial contents of the "Drive Stakeholder Value" module. You will take the final online exam on a date of your choice. This will take you to another milestone in your ITIL career, as certification from the DSV topic module is one of four prerequisites for qualifying as an ITIL 4 Managing Professional.
1.665,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
- Wed, December 06, 2023
Central European Time
Berlin: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, December 13, 2023
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, December 13, 2023
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
355,00 EUR
- Wed, December 13, 2023
Central European Time
Munich: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, December 20, 2023
Central European Time
Hamburg: We will announce the exact address about 14 days before the training.
plus examination fee:
355,00 EUR
- Wed, January 10, 2024
Central European Time
Munich: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Wed, January 17, 2024
Central European Time
Frankfurt: Education Center SERVIEW
Gartenstrasse 23
61352 Bad Homburg
plus examination fee:
359,00 EUR
- Wed, January 17, 2024
Central European Time
Cologne: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Wed, January 17, 2024
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
- Wed, January 31, 2024
Central European Time
Berlin: We will announce the exact address about 14 days before the training.
plus examination fee:
359,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. On the third day, the training ends at 12.30 pm. There are sufficient break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the topic, a reference book , the official digital reference book , and an ITIL poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.
All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.
1.545,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Education package
50,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
- Wed, December 13, 2023
Central European Time
Live Online
plus examination fee:
355,00 EUR
- Wed, December 20, 2023
Central European Time
Live Online
plus examination fee:
355,00 EUR
- Wed, January 10, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, January 17, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, January 24, 2024
Central Standard Time
Live Online United States
plus examination fee:
359,00 EUR
- Wed, February 14, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, February 14, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, March 06, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, March 20, 2024
Central European Time
Live Online
plus examination fee:
359,00 EUR
- Wed, April 10, 2024
Central Standard Time
Live Online United States
plus examination fee:
359,00 EUR
Methodology Live Online
Expand your horizons at any location of your choice! SERVIEW Live Online brings all the power of classroom training to your home or office. All you need is a workstation with a stable Internet connection, a headset, and a webcam. We will provide you with all important documents such as literature, the SERVIEW Workbook and powerful training materials before the training begins.
In the live online training, you work through all the training content of this ITIL 4 module in exchange with an experienced SERVIEW trainer. Also the unique SERVIEW Workbook Principle® is successfully used for this purpose. The interactive learning platform makes it possible to ask questions, discuss and give feedback live - just as if you were in a real seminar room with the trainer and the other training participants. That's live training online: without compromise.
Agenda
The training starts at 9.00 am and ends at 5.00 pm. On the third day the training ends at 12.30 pm. There are enough break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.
In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.
The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.
495,00 EUR
p.p. plus VAT.
+ examination fee
355,00 EUR
p.p. plus VAT.
+ Original e-book
60,00 EUR
p.p. plus VAT.
Show price in USD
Methodology e-learning
Enjoy maximum flexibility with SERVIEW E-Learning! On the device of your choice, you learn when and where you want - at your own pace. You can start, pause or continue training at any time. And repeat the content until everything fits perfectly.
Our e-learning concept is unique because it is strongly based on our innovative SERVIEW Workbook Principle®. Everyday images and examples convey the content to you in a comprehensive and memorable way. In addition, detailed learning control questions prepare you intensively for the exam. Entertaining, animated practical scenarios deepen your knowledge and ideally round off the offer.
Agenda
You can use the learning access for 365 days. You then take the exam online and on a date of your choice.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
Your advantages
- 365 days access to the SERVIEW Digital Academy
- SERVIEW Workbook-style animated explanations
- Learning content approx. 15 hours of expertise.
- Many practical examples
- Learning checks with sample exam questions after each course section
- ITIL 4 poster
- Complete ITIL 4 Glossary
- Exam simulator
Requirements
Prerequisite for this course is the successfully completed ITIL 4 Foundation.
Exam details
| Duration | 90 minutes. You take the online exam after the training on a date of your choice. |
| Format | 40 multiple-choice questions, each with 4 possible answers, only one of which is correct. |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | English or German |
| Testing Institute | PeopleCert |
| Technical requirements | All details about the online exam can be found here: Windows: https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows IOS: https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac |
This is who we are: The SERVIEW trainers introduce themselves
Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!
Trainings by cities
All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.
See for yourself: SERVIEW Advantages
Term guarantee
100% secure
Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!
SERVIEW
Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
