ITIL® 4 Managing Professional (DSV) training
Do you want to become a Managing Professional? Then learn everything about "Drive Stakeholder Value" (DSV) - the ITIL 4 topic module for successful collaboration and interaction.
In this ITIL training, you will deepen your knowledge and skills around engagement and interaction between a service provider and its customers, users, suppliers and partners. In this way, you expand your basic knowledge from the ITIL Foundation to include effective techniques for stakeholder management, principles of design thinking and the various dimensions of a customer-focused culture.
This Managing Professional training course is accredited by the Official Accreditor of ITIL 4 (PeopleCert). This guarantees that you will be taught all the key content of the "Drive Stakeholder Value" module. You will take the final online exam on a date of your choice. This is another milestone in your ITIL career, as certification from the DSV topic module is one of four prerequisites for qualifying as an ITIL 4 Managing Professional.
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
from 995,00 EUR
p.p. plus VAT.
+ examination fee
359,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Central European Time
No suitable date? If there are 4 to 6 interested parties, we will be happy to organize a new date. Enter your name in the list of interested parties without obligation.
plus Learner-Package:
497,00 EUR
- Wed., July 02, 2025
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wed., August 13, 2025
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wed., August 27, 2025
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wed., September 10, 2025
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wednesday, November 05, 2025
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wednesday, December 03, 2025
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wed., January 28, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wed., May 06, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
- Wed., August 19, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
497,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. On the third day, the training ends at 12.30 pm. There are sufficient break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the topic, a reference book , the official digital reference book , and an ITIL poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.
All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 995,00 EUR
p.p. plus VAT.
+ examination fee
359,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Central European Time
No suitable date? If there are 4 to 6 interested parties, we will be happy to organize a new date. Enter your name in the list of interested parties without obligation.
plus Learner-Package:
497,00 EUR
- Wed., July 02, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., July 23, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., August 13, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., August 27, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., September 10, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., October 01, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., October 08, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wednesday, November 05, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
- Wed., November 19, 2025
Central European Time
Virtual Classroom
plus Learner-Package:
497,00 EUR
Methodology Virtual Classroom
Expand your horizons at any location of your choice! SERVIEW Live Online brings all the power of classroom training to your home or office. All you need is a workstation with a stable Internet connection, a headset, and a webcam. We will provide you with all important documents such as literature, the SERVIEW Workbook and powerful training materials before the training begins.
In the live online training, you work through all the training content of this ITIL 4 module in exchange with an experienced SERVIEW trainer. Also the unique SERVIEW Workbook Principle® is successfully used for this purpose. The interactive learning platform makes it possible to ask questions, discuss and give feedback live - just as if you were in a real seminar room with the trainer and the other training participants. That's live training online: without compromise.
Agenda
The training starts at 9.00 am and ends at 5.00 pm. On the third day the training ends at 12.30 pm. There are enough break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.
In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.
The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
from 695,00 EUR
p.p. plus VAT.
+ examination fee
359,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Methodology e-learning
Maximum flexibility with the official e-learning from the rights holder PeopleCert! You can start, pause or resume the training whenever it suits you - on a device of your choice. The online course materials and training modules include multimedia elements, interactive quizzes and engaging activities that make learning more enjoyable and effective. All available on desktop and mobile. In addition to quizzes and other knowledge review activities, our learning checklists help you to test your understanding and identify areas for improvement. Delivered through the Canvas Learning Management System (LMS), official eLearning revolutionizes your learning experience.
Agenda
You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
Your advantages
- 8-10 hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
Exam-Prep
You would like to prepare for your certification independently using the official training documents and sample exams.
195,00 EUR
p.p. plus VAT.
+ examination fee
359,00 EUR
p.p. plus VAT.
+ Education package
69,00 EUR
p.p. plus VAT.
+ original e-book
69,00 EUR
p.p. plus VAT.
Online proctoring
plus Learner-Package:
497,00 EUR
Online proctoring
plus Learner-Package:
497,00 EUR
Requirements
Prerequisite for this ITIL Practice Manager training is the successful completion of ITIL v3 or 4 Foundation.
Exam details
| Duration | 90 minutes |
| Format | 40 multiple-choice questions, each with 4 possible answers, only one of which is correct. |
| More info | To pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. |
| Exam languages | English or German |
| Testing Institute | PeopleCert |
| Examination acceptance | You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. You will receive a voucher from us that is valid for 12 months. All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
Ready for your ITIL 4 Foundation certification?
Our sample exams will help you to pass safely and confidently!
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Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
