Do you want to become a Managing Professional? Then learn everything about "Drive Stakeholder Value" (DSV) - the ITIL 4 topic module for successful collaboration and interaction.

In this ITIL training, you will deepen your knowledge and skills around engagement and interaction between a service provider and its customers, users, suppliers and partners. In this way, you expand your basic knowledge from the ITIL Foundation to include effective techniques for stakeholder management, principles of design thinking and the various dimensions of a customer-focused culture.

SERVIEW is the only PeopleCert accredited training organization with platinum status in the DACH region.

You will experience all this training content first-hand with one of our energetic trainers, who will impart knowledge and practical application possibilities using memorable practical examples. Of course, the innovative SERVIEW Workbook Principle® is also used for maximum learning success.

This Managing Professional training is accredited by the Official Accreditor of ITIL 4 (AXELOS). This guarantees that you will be taught all the crucial contents of the "Drive Stakeholder Value" module. You will take the final online exam on a date of your choice. This will take you to another milestone in your ITIL career, as certification from the DSV topic module is one of four prerequisites for qualifying as an ITIL 4 Managing Professional.


1.665,00 EUR

p.p. plus VAT.

+ examination fee 355,00 EUR
p.p. plus VAT.

+ Education package 50,00 EUR
p.p. plus VAT.

+ Original e-book 60,00 EUR
p.p. plus VAT.

Show price in USD



Period
Time zone / language
Location
Price (net)
guaranteed

Mon, December 04, 2023
- Wed, December 06, 2023

Central European Time
DE

Trainings in Berlin
Berlin: We will announce the exact address about 14 days before the training.

Berlin
1.665,00 EUR
plus examination fee:
355,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, December 11, 2023
- Wed, December 13, 2023

Central European Time
DE

Trainings in Cologne. Cityscape
Cologne: We will announce the exact address about 14 days before the training.

Cologne
1.665,00 EUR
plus examination fee:
355,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, December 11, 2023
- Wed, December 13, 2023

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1.665,00 EUR
plus examination fee:
355,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, December 11, 2023
- Wed, December 13, 2023

Central European Time
DE

Munich from above. Cityscape
Munich: We will announce the exact address about 14 days before the training.

Munich
1.665,00 EUR
plus examination fee:
355,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, December 18, 2023
- Wed, December 20, 2023

Central European Time
DE

Hamburg
Hamburg: We will announce the exact address about 14 days before the training.

Hamburg
1.665,00 EUR
plus examination fee:
355,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, January 08, 2024
- Wed, January 10, 2024

Central European Time
DE

Munich from above. Cityscape
Munich: We will announce the exact address about 14 days before the training.

Munich
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, January 15, 2024
- Wed, January 17, 2024

Central European Time
DE

Frankfurt: Education Center SERVIEW

Gartenstrasse 23
61352 Bad Homburg

Frankfurt
1.595,00 EUR
plus examination fee:
359,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

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Mon, January 15, 2024
- Wed, January 17, 2024

Central European Time
DE

Trainings in Cologne. Cityscape
Cologne: We will announce the exact address about 14 days before the training.

Cologne
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, January 15, 2024
- Wed, January 17, 2024

Central European Time
DE

Trainings in Düsseldorf
Düsseldorf: We will announce the exact address about 14 days before the training.

Düsseldorf
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, January 29, 2024
- Wed, January 31, 2024

Central European Time
DE

Trainings in Berlin
Berlin: We will announce the exact address about 14 days before the training.

Berlin
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Agenda

The training starts at 9.00 am and ends at 5.00 pm. On the third day, the training ends at 12.30 pm. There are sufficient break times (coffee breaks, lunch break) during the training.

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the topic, a reference book , the official digital reference book , and an ITIL poster. A notepad, ballpoint pen, STABILO fineliner in four colors, and a name badge complete the package.

All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training - a German training means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.


1.545,00 EUR

p.p. plus VAT.

+ examination fee 355,00 EUR
p.p. plus VAT.

+ Education package 50,00 EUR
p.p. plus VAT.

+ Original e-book 60,00 EUR
p.p. plus VAT.

Show price in USD



Period
Time zone / language
Location
Price (net)
guaranteed

Mon, December 11, 2023
- Wed, December 13, 2023

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.545,00 EUR
plus examination fee:
355,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, December 18, 2023
- Wed, December 20, 2023

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.545,00 EUR
plus examination fee:
355,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, January 08, 2024
- Wed, January 10, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.595,00 EUR
plus examination fee:
359,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, January 15, 2024
- Wed, January 17, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.595,00 EUR
plus examination fee:
359,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, January 22, 2024
- Wed, January 24, 2024

Central Standard Time
EN

Fotolia
Live Online United States

Live Online United States
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, February 12, 2024
- Wed, February 14, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.595,00 EUR
plus examination fee:
359,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, February 12, 2024
- Wed, February 14, 2024

Central European Time
EN

Fotolia
Live Online

Live Online Europe
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Mon, March 04, 2024
- Wed, March 06, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.595,00 EUR
plus examination fee:
359,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, March 18, 2024
- Wed, March 20, 2024

Central European Time
DE

Fotolia
Live Online

Live Online Europe
1.595,00 EUR
plus examination fee:
359,00 EUR

Warranty date

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Mon, April 08, 2024
- Wed, April 10, 2024

Central Standard Time
EN

Fotolia
Live Online United States

Live Online United States
1.595,00 EUR
plus examination fee:
359,00 EUR
 

This appointment is not directly bookable. But you can make a request.

Create instant quote


Methodology Live Online

Expand your horizons at any location of your choice! SERVIEW Live Online brings all the power of classroom training to your home or office. All you need is a workstation with a stable Internet connection, a headset, and a webcam. We will provide you with all important documents such as literature, the SERVIEW Workbook and powerful training materials before the training begins.

In the live online training, you work through all the training content of this ITIL 4 module in exchange with an experienced SERVIEW trainer. Also the unique SERVIEW Workbook Principle® is successfully used for this purpose. The interactive learning platform makes it possible to ask questions, discuss and give feedback live - just as if you were in a real seminar room with the trainer and the other training participants. That's live training online: without compromise.

Agenda

The training starts at 9.00 am and ends at 5.00 pm. On the third day the training ends at 12.30 pm. There are enough break times (coffee breaks, lunch break) during the training.

Your advantages with SERVIEW

  • Only Platinum Partner of PeopleCert in DACH
  • Over 200,000 training participants 
  • The most top ratings of all providers
  • Real guaranteed dates - no cancellations
  • Implementation only with own trainers
  • Free cancellation up to 1 hour before start (Flex option*)

Education package

The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.


495,00 EUR

p.p. plus VAT.

+ examination fee 355,00 EUR
p.p. plus VAT.

+ Original e-book 60,00 EUR
p.p. plus VAT.

Show price in USD


Period
Time zone / language
Location
Price (net)
guaranteed

E-Learning

Central European Time
DE

E-Learning SERVIEW
E-Learning (German)

E-Learning
495,00 EUR
plus examination fee:
355,00 EUR
 

This appointment can be booked directly. You can add it to the shopping cart.

Create instant quote


Methodology e-learning

Enjoy maximum flexibility with SERVIEW E-Learning! On the device of your choice, you learn when and where you want - at your own pace. You can start, pause or continue training at any time. And repeat the content until everything fits perfectly.

Our e-learning concept is unique because it is strongly based on our innovative SERVIEW Workbook Principle®. Everyday images and examples convey the content to you in a comprehensive and memorable way. In addition, detailed learning control questions prepare you intensively for the exam. Entertaining, animated practical scenarios deepen your knowledge and ideally round off the offer.

Agenda

You can use the learning access for 365 days. You then take the exam online and on a date of your choice.

Live Demo

You want to see our e-learning offering in action? Then see for yourself!

Your advantages

  • 365 days access to the SERVIEW Digital Academy
  • SERVIEW Workbook-style animated explanations
  • Learning content approx. 15 hours of expertise.
  • Many practical examples
  • Learning checks with sample exam questions after each course section
  • ITIL 4 poster
  • Complete ITIL 4 Glossary
  • Exam simulator

Requirements

Prerequisite for this course is the successfully completed ITIL 4 Foundation.

Exam details

Duration90 minutes. You take the online exam after the training on a date of your choice.
Format40 multiple-choice questions, each with 4 possible answers, only one of which is correct.
More infoTo pass the exam, you must score 28 points (70%). The maximum score is 40 (100%). No aids are allowed. 
Exam languagesEnglish or German
Testing InstitutePeopleCert
Technical requirementsAll details about the online exam can be found here:
Windows: https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows
IOS: https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac

This is who we are: The SERVIEW trainers introduce themselves

Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!

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Trainings by cities

All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.

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See for yourself: SERVIEW Advantages

Term guarantee
100% secure

Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

SERVIEW
Exam insurance

Secure framework for your exam taking and free exam retake in case of failure.

Maximum flexibility:
SERVIEW training formats

Our trainings are available in a wide variety of formats - there is something for every type of learner!