ITSM for DORA - Consulting for resilience and compliance

With the Digital Operational Resilience Act (DORA) coming into force, banks, insurance companies, financial service providers and their IT partners are faced with a key task: they must demonstrate the digital resilience of their IT systems. DORA requires a high level of cyber resilience, reliable incident management, clear business continuity plans, professional third-party risk management and comprehensive reporting obligations. Many organizations find that their existing structures and processes are not sufficiently prepared for this. There is an acute need for advice on DORA-compliant IT service management.

A consistent IT Service Management (ITSM) according to best practices such as ITIL^® provides the ideal basis for implementing DORA requirements. ITSM ensures clear responsibilities, standardized processes and reliable evidence - from Change and incident management about Service continuity up to the control of IT third-party providers. With a targeted ITSM framework, regulatory requirements can not only be met, but also used as an opportunity: for a more resilient, efficient and future-proof IT organization.

Our ITSM consulting services for DORA include:

• Gap analysis: We check the maturity level of your ITSM processes and identify gaps with regard to DORA compliance.
• Roadmap development: Creation of a customized roadmap on how your organization can become DORA-compliant.
• Process design & optimization: Adaptation and implementation of central ITSM processes such as incident, problem, change, service continuity and supplier management.
• Tool integration: Advice and support with the introduction or adaptation of ITSM tools that document and verify DORA requirements.
• Awareness & training: training courses and workshops to ensure that your team understands regulatory requirements and implements them safely.

• DORA compliance: You meet the legal requirements of the Digital Operational Resilience Act and can provide auditable proof of this at any time.
• More resilience: Your IT becomes more resistant to cyber attacks, disruptions and crises.
• Increased efficiency: Standardized ITSM processes reduce risks, avoid duplication of work and ensure clear responsibilities.
• Trust & competitive advantage: IT that is demonstrably DORA-compliant strengthens the trust of customers, partners and supervisory authorities.

Our consulting services are aimed at companies in the financial sector and their IT service providers that are affected by the requirements of the Digital Operational Resilience Act. This includes in particular

• Banks and savings banks
• Insurances
• Payment service providers and FinTechs
• Capital management companies
• IT providers, outsourcing partners and critical third-party providers in the financial sector
• Whether directly regulated or integrated as a service provider - wherever DORA compliance is required, ITSM offers the right basis for making processes resilient, auditable and future-proof.

DORA is much more than a regulatory requirement - it is a driver for sustainable resilience, security and efficiency in IT. With strong IT service management, you create the basis not only to meet the requirements of the Digital Operational Resilience Act, but also to achieve real added value for your organization. We support you in professionalizing your processes, managing risks and strengthening trust with customers, partners and supervisory authorities.

In short, ITSM turns DORA from an obligation into an opportunity.