Experience how agile service management is applied in practice - with a simulated Mars landing!

MarsLander is a hands-on, interactive and exciting service management simulation. In this exciting mission, your team takes on the work of the Mission Control Center. Together, you must safely deliver a rocket to Mars to collect scientific data. In the process, different events and a constantly changing environment require you to align your service processes in an agile manner. This is the only way to enable optimal problem solving, course adjustments and forward-looking corrections to your mission.

Thanks to the constantly changing requirements of your mission, you will gain sound practical insights into service management in just one day. Due to the close contact with the manufacturer of the MarsLander simulation, we guarantee the highest topicality and depth. Special attention is paid to the individual development of your team through recurring feedback and self-reflection. This allows you to experience first-hand how you can make your real IT organization more agile, leaner and more reliable through the targeted use of ITSM.

Your advantages:

    • High quality training setup
    • Experienced trainers
    • SERVIEW is platinum partner of the manufacturer

      We offer this training as an in-house variant.


      Feel free to contact us personally for a no-obligation quote - via the contact form, by e-mail to education@serview.de or by phone at +49 (0) 6172 177 44 60.

      Requirements

      You do not need any prior knowledge to participate in the simulation. However, experience in IT service management will accelerate the learning progress.

      Agenda

      For the best possible result, you tailor the agenda to your individual requirements together with our experts.

      This simulation allows you to

      Following the simulation, you and the team will want to have new skills and knowledge. SERVIEW's MarsLander simulation enables you to do the following:

      • You can practically implement service management processes & practices in concrete situations.
      • You learn how to increase the flow of work, avoid waste and create transparency
      • You will learn what it means to work in self-organizing & multifunctional teams, how to efficiently share information and avoid poor communication today
      • They learn how all activities of their organization are aligned with the requirements of the customers
      • You will gain a sound insight into ITSM theory.
      • You will experience interactions between individual processes/practices and learn what consequences these can have for the entire organization.
      • You will become more proficient in identifying and improving workflows. You will learn how agile concepts and methods can improve service department performance.
      • You will learn how to work together more effectively as a team and how to optimize your work processes through joint planning and implementation.
      • As a team, you will gain a shared understanding of how to make your service organization more agile, lean and reliable in the future.

      This is who we are: The SERVIEW trainers introduce themselves

      Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!

      more

      Why simulations?

      Learn everything you need to know about gamification and simulations.
      We clarify: "What is the use of simulations?"

      more

      See for yourself: SERVIEW Advantages

      Term guarantee
      100% secure

      Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

      SERVIEW
      Exam insurance

      Secure framework for your exam taking and free exam retake in case of failure.

      Maximum flexibility:
      SERVIEW training formats

      Our trainings are available in a wide variety of formats - there is something for every type of learner!