ITSM Simulation MarsLander - a simulation for ITIL 4
Experience how agile service management is applied in practice - with a simulated Mars landing! MarsLander is a practical, interactive and exciting service management simulation. In this exciting mission, your team takes over the work of the Mission Control Center.
Together, you have to get a rocket safely to Mars to collect scientific data. Different events and a constantly changing environment require you to align your service processes in an agile manner. This is the only way to enable optimal problem solving, course adjustments and forward-looking corrections to your mission. Thanks to the constantly changing requirements of your mission, you will gain sound practical insights into service management in just one day.
From the moon landing to the Mars mission: a new era of service management
In the 20th century, we used ITIL® as the basis for managing our services so that the Apollo 13 mission safely reached the moon and returned to earth. A milestone in the history of space travel! But the journey to Mars presents us with a whole new dimension of challenges - it requires an unimaginable evolution of our service delivery capabilities.
The complexity of a Mars mission
A Mars lander on the Red Planet? Never before has such a complex mission been realized. The systems are revolutionary and packed with software - much more than was the case with Apollo. At the same time, we have to be able to cope with unforeseen events at lightning speed. Conventional service management is not enough here.
Focus on agility and lean
The service world of the Mars mission requires agility: different teams have to work together seamlessly to perfectly coordinate software, hardware and services. Changes and new requirements are coming faster than ever - we not only have to implement them quickly, but also securely. Traditional ITSM remains important, but it must adapt to dynamic requirements: Agile service management is becoming the driving force.
But what does that mean in concrete terms?
Learning in orbit: Flexibility is crucial
A malfunction in space cannot be rectified by a technician on site. We are working in uncharted territory, learning from every step we take and continuously adapting. Small, flexible improvements ensure that our services remain precisely tailored to the customer's needs.
At the same time, we rely on an interlinked ecosystem of partners and suppliers. Everyone involved must be flexible, coordinate with each other and be able to react to new requirements in real time.
Sharing knowledge, breaking down silos
The key lies in multifunctional teams: knowledge is shared, handovers are minimized and misunderstandings are prevented. Every decision, every action is aimed at meeting the customer's requirements in the best possible way - while we constantly increase the flow of work.
The Mars mission challenges us to rethink service management - faster, smarter and more flexible. And this is exactly where the future lies: a world in which we are ready for the biggest challenges and continuously learn and grow in the process.
We offer this training as an in-house variant.
Feel free to contact us personally for a no-obligation quote - via the contact form, by e-mail to education@serview.de or by phone at +49 (0) 6172 177 44 60.
Future missions, e.g. through programs such as NASA's Artemis or SpaceX's Mars colony plans, aim to bring humans safely to Mars. The planet is seen as a potential long-term destination for human presence and exploration.
The scenario: Together to the red planet
Your team's mission is clearly defined: Successfully launch a rocket with the MarsLander on board, bring it safely to Mars and collect valuable data for universities and research centers.
A galactic challenge
Your task is to support the Mission Center and ensure that all mission objectives are achieved.
At the heart of the mission is the Mission Director, who heads the Mission Center. He leads an expert team of specialists for flight operations, navigation and communication. These teams coordinate the mission's flight plan and ensure that all mission objectives are achieved and contractual agreements with customers and suppliers are adhered to.
The teams behind the success
- The Mission Support Team
The Support Engineers, Test Engineers and Change Management are on hand to solve any problems that arise during the mission. They are the backbone for a smooth process. - The Development Team
This team develops and maintains the applications, functions and bug fixes required for the mission. Their work ensures that everything works smoothly on the ground and in space. - The suppliers
The project partners provide essential services such as data communication and data storage. They are a central component of the entire mission ecosystem. - The Service Manager
The Service Manager is responsible for the design, provision and continuous improvement of services. They ensure that everything is optimally coordinated and that the mission remains successful.
Collaboration for a new era
Every cogwheel meshes, every team plays a key role. Together, we ensure that the mission is not only a technical masterpiece, but also an organizational one - and bring humanity one big step closer to the stars.
Requirements
You do not need any prior knowledge to participate in the simulation. However, experience in IT service management will accelerate the learning progress.
Agenda
1 day - The agenda is tailored to your individual requirements together with our experts for the best possible result.
The ITIL 4 Marslander simulation enables you to
Following the simulation, you and the team will want to have new skills and knowledge. SERVIEW's MarsLander simulation enables you to do the following:
- You can practically implement service management processes & practices in concrete situations.
- You learn how to increase the flow of work, avoid waste and create transparency
- You will learn what it means to work in self-organizing & multifunctional teams, how to efficiently share information and avoid poor communication today
- They learn how all activities of their organization are aligned with the requirements of the customers
- You will gain a sound insight into ITSM theory.
- You will experience interactions between individual processes/practices and learn what consequences these can have for the entire organization.
- You will become more proficient in identifying and improving workflows. You will learn how agile concepts and methods can improve service department performance.
- You will learn how to work together more effectively as a team and how to optimize your work processes through joint planning and implementation.
- As a team, you will gain a shared understanding of how to make your service organization more agile, lean and reliable in the future.
This is us: The SERVIEW team introduces itself
Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!
Why simulations?
Learn everything you need to know about gamification and simulations.
We clarify: "What is the use of simulations?"
See for yourself: SERVIEW Advantages
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