ITIL® 4 Practice Manager
Compact (Foundation & MSF)

Combine the ITIL® 4 Foundation directly with the compact course "Monitor, Support & Fulfil" and get a hands-on introduction to the ITIL framework right from the start!

    Your advantages with SERVIEW

    • Only Platinum Partner of PeopleCert in DACH
    • Over 200,000 training participants 
    • The most top ratings of all providers
    • Real guaranteed dates - no cancellations
    • Implementation only with own trainers
    • Free cancellation up to 1 hour before start (Flex option*)

    2.850,00 EUR

    p.p. plus VAT.

    + examination fee 625,00 EUR
    p.p. plus VAT.

    + Education package 150,00 EUR
    p.p. plus VAT.

    + Original e-book 120,00 EUR
    p.p. plus VAT.

    Show price in USD



    Period
    Time zone / language
    Location
    Price (net)
    guaranteed

    Mon, December 11, 2023
    - Fri, December 15, 2023

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2.850,00 EUR
    plus examination fee:
    625,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, January 15, 2024
    - Fri, January 19, 2024

    Central European Time
    DE

    Trainings in Cologne. Cityscape
    Cologne: We will announce the exact address about 14 days before the training.

    Cologne
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, January 15, 2024
    - Fri, January 19, 2024

    Central European Time
    DE

    Trainings in Düsseldorf
    Düsseldorf: We will announce the exact address about 14 days before the training.

    Düsseldorf
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, January 15, 2024
    - Fri, January 19, 2024

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2.490,00 EUR
    plus examination fee:
    628,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, January 22, 2024
    - Fri, January 26, 2024

    Central European Time
    DE

    Trainings in Düsseldorf
    Düsseldorf: We will announce the exact address about 14 days before the training.

    Düsseldorf
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, January 22, 2024
    - Fri, January 26, 2024

    Central European Time
    DE

    Trainings in Cologne. Cityscape
    Cologne: We will announce the exact address about 14 days before the training.

    Cologne
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, February 05, 2024
    - Fri, February 09, 2024

    Central European Time
    DE

    Trainings in Berlin
    Berlin: We will announce the exact address about 14 days before the training.

    Berlin
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, February 05, 2024
    - Fri, February 09, 2024

    Central European Time
    DE

    Trainings in Leipzig. Cityscape
    Leipzig: We will announce the exact address about 14 days before the training.

    Leipzig
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, February 05, 2024
    - Fri, February 09, 2024

    Central European Time
    DE

    Trainings in Dresden
    Dresden: We will announce the exact address about 14 days before the training.

    Dresden
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, February 05, 2024
    - Fri, February 09, 2024

    Central European Time
    DE

    Hamburg
    Hamburg: We will announce the exact address about 14 days before the training.

    Hamburg
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Agenda

    The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the training.

    Contents of the ITIL Practice Manager combined training course

    In ITIL 4 Foundation, you'll master the fundamentals of IT service management in an exceptionally hands-on way. From the basic ITIL principles to preparation for the official exam, you will experience the entire training course according to our groundbreaking SERVIEW Workbook Principle®. Our certified ITIL 4 Foundation trainer teaches you all the content in a constant exchange using memorable examples.

    In the ITIL 4 Practice Manager Training "Monitor, Support & Fulfil", you will delve into five of the most well-known ITIL practices and learn how to use them successfully in your organization:

    • Service Desk
    • Incident Management
    • Problem management
    • Service Request Management
    • Monitoring & Event Management

    To do this, you will engage in detail with the activities, key concepts and success factors of the Practices and internalize how you can profitably integrate them into your company's value streams.

    All training content is taught to you using practical examples. As the training is accredited by the Official Accreditor of ITIL 4, you will be taught all the crucial content. You can take the final combined online exam for the Foundation and another combined exam for all five practices of the advanced module on a date of your choice. This way, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as an ITIL 4 Practice Manager.

    Book our efficient ITIL compact training now and save a lot of effort, time and money on your way to becoming a Practice Manager! Learn hands-on, efficiently and successfully with our experienced trainer and gain the knowledge and certification you need for your career. Register today and start your journey through the world of IT service management!

    Education package

    The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors and a name badge complete the package. All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training course - a German training course means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.


    2.550,00 EUR

    p.p. plus VAT.

    + examination fee 625,00 EUR
    p.p. plus VAT.

    + Education package 150,00 EUR
    p.p. plus VAT.

    + Original e-book 120,00 EUR
    p.p. plus VAT.

    Show price in USD



    Period
    Time zone / language
    Location
    Price (net)
    guaranteed

    Mon, December 11, 2023
    - Fri, December 15, 2023

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2.550,00 EUR
    plus examination fee:
    625,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, December 11, 2023
    - Fri, December 15, 2023

    Central Standard Time
    EN

    Fotolia
    Live Online United States

    Live Online United States
    2.550,00 EUR
    plus examination fee:
    625,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, December 18, 2023
    - Fri, December 22, 2023

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2.550,00 EUR
    plus examination fee:
    625,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, January 15, 2024
    - Fri, January 19, 2024

    Central Standard Time
    EN

    Fotolia
    Live Online United States

    Live Online United States
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, January 15, 2024
    - Fri, January 19, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2.490,00 EUR
    plus examination fee:
    628,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, January 29, 2024
    - Fri, February 02, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2.490,00 EUR
    plus examination fee:
    628,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, February 19, 2024
    - Fri, February 23, 2024

    Central Standard Time
    EN

    Fotolia
    Live Online United States

    Live Online United States
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, February 19, 2024
    - Fri, February 23, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2.490,00 EUR
    plus examination fee:
    628,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, March 18, 2024
    - Fri, March 22, 2024

    Central Standard Time
    EN

    Fotolia
    Live Online United States

    Live Online United States
    2.490,00 EUR
    plus examination fee:
    628,00 EUR
     

    This appointment is not directly bookable. But you can make a request.

    Create instant quote


    Mon, March 18, 2024
    - Fri, March 22, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2.490,00 EUR
    plus examination fee:
    628,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Methodology Live Online

    Immerse yourself in the world of real training with SERVIEW Live Online Training! From the comfort of your own workstation, you can experience the benefits of classroom training online with a stable Internet connection, your webcam and your headset. Our energetic trainers teach you all relevant content in a dynamic dialog, where you can ask questions and exchange ideas with other participants at any time.

    Thanks to our modern learning platform and pre-sent learning materials, your online training at SERVIEW becomes a whole new learning experience full of efficiency and fun. Don't miss this innovative professional development opportunity that makes you feel like you're actually in the seminar room! Sign up today and experience SERVIEW live online training in action!

    Agenda

    The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the training.

    Education package

    The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

    In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

    The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

    Requirements

    There are no prerequisites for this compact training.

    Exam details

    DurationYou will take the online exam after the training on a date of your choice.
    Foundation: 60 minutes
    MSF: 90 minutes.
    FormatFoundation: 40 multiple-choice questions
    MSF: 60 multiple-choice questions with 4 possible answers each.
    More infoFoundation: To pass the exam, you must score 26 points (65%).
    The maximum score is 40 (100%).
    No aids are allowed and it is not a scenario-based exam.

    MSF: To pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No aids are allowed. 
    Exam languagesGerman or English
    Testing InstitutePeopleCert
    Technical requirements All details about the online exam can be found here:
    Windows: https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows
    IOS: https://www.peoplecert.org/exams-peoplecert-online-proctoring-mac

    This is who we are: The SERVIEW trainers introduce themselves

    Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!

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    Trainings by cities

    All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.

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    See for yourself: SERVIEW Advantages

    Term guarantee
    100% secure

    Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

    SERVIEW
    Exam insurance

    Secure framework for your exam taking and free exam retake in case of failure.

    Maximum flexibility:
    SERVIEW training formats

    Our trainings are available in a wide variety of formats - there is something for every type of learner!