ITIL® 4 Practice Manager
Compact training (Foundation & MSF)

Combine the ITIL® 4 Foundation directly with the compact course "Monitor, Support & Fulfil" and get a hands-on introduction to the ITIL framework right from the start!

    Your advantages with SERVIEW

    • Only Platinum Partner of PeopleCert in DACH
    • Over 200,000 training participants 
    • The most top ratings of all providers
    • Real guaranteed dates - no cancellations
    • Implementation only with own trainers
    • Free cancellation up to 1 hour before start (Flex option*)

    Classroom training

    You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.

    2.490,00 EUR

    p.p. plus VAT.

    + examination fee 628,00 EUR
    p.p. plus VAT.

    + Education package 138,00 EUR
    p.p. plus VAT.

    + original e-book 138,00 EUR
    p.p. plus VAT.



    Period
    Time zone / language
    Location
    Price (net)
    Guarantee

    Mon, July 29, 2024
    - Fri, August 02, 2024

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, August 19, 2024
    - Fri, August 23, 2024

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, September 09, 2024
    - Fri, September 13, 2024

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, November 04, 2024
    - Fri, November 08, 2024

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, December 09, 2024
    - Fri, December 13, 2024

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, January 20, 2025
    - Fri, January 24, 2025

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, February 10, 2025
    - Fri, February 14, 2025

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, April 07, 2025
    - Fri, April 11, 2025

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, June 02, 2025
    - Fri, June 06, 2025

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, July 14, 2025
    - Fri, July 18, 2025

    Central European Time
    DE

    Frankfurt: Education Center SERVIEW

    Gartenstrasse 23
    61352 Bad Homburg

    Frankfurt
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Agenda

    The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the training.

    Contents of the ITIL Practice Manager combined training course

    In ITIL 4 Foundation, you will master the basics of IT service management in an exceptionally practical way. From the basic ITIL principles to preparation for the official exam, you will experience the entire training course using an interactive and example-oriented teaching approach. Our certified ITIL 4 Foundation trainer will teach you all the content in a constant exchange using memorable examples.

    In the ITIL 4 Practice Manager Training "Monitor, Support & Fulfil", you will delve into five of the most well-known ITIL practices and learn how to use them successfully in your organization:

    • Service Desk
    • Incident Management
    • Problem management
    • Service Request Management
    • Monitoring & Event Management

    To do this, you will engage in detail with the activities, key concepts and success factors of the Practices and internalize how you can profitably integrate them into your company's value streams.

    All training content is taught to you using practical examples. As the training is accredited by the Official Accreditor of ITIL 4, you will be taught all the crucial content. You can take the final combined online exam for the Foundation and another combined exam for all five practices of the advanced module on a date of your choice. This way, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as an ITIL 4 Practice Manager.

    Book our efficient ITIL compact training now and save a lot of effort, time and money on your way to becoming a Practice Manager! Learn hands-on, efficiently and successfully with our experienced trainer and gain the knowledge and certification you need for your career. Register today and start your journey through the world of IT service management!

    Education package

    The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors and a name badge complete the package. All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training course - a German training course means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.

    Live online training

    You would like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®.

    2.490,00 EUR

    p.p. plus VAT.

    + examination fee 628,00 EUR
    p.p. plus VAT.

    + Education package 138,00 EUR
    p.p. plus VAT.

    + original e-book 138,00 EUR
    p.p. plus VAT.



    Period
    Time zone / language
    Location
    Price (net)
    Guarantee

    Mon, July 29, 2024
    - Fri, August 02, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, August 19, 2024
    - Fri, August 23, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, September 09, 2024
    - Fri, September 13, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, November 04, 2024
    - Fri, November 08, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, November 18, 2024
    - Fri, November 22, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, December 09, 2024
    - Fri, December 13, 2024

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, January 20, 2025
    - Fri, January 24, 2025

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, February 10, 2025
    - Fri, February 14, 2025

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, April 07, 2025
    - Fri, April 11, 2025

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Mon, June 02, 2025
    - Fri, June 06, 2025

    Central European Time
    DE

    Fotolia
    Live Online

    Live Online Europe
    2,490.00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Methodology Live Online

    Immerse yourself in the world of real training with SERVIEW Live Online Training! From the comfort of your own workstation, you can experience the benefits of classroom training online with a stable Internet connection, your webcam and your headset. Our energetic trainers teach you all relevant content in a dynamic dialog, where you can ask questions and exchange ideas with other participants at any time.

    Thanks to our modern learning platform and pre-sent learning materials, your online training at SERVIEW becomes a whole new learning experience full of efficiency and fun. Don't miss this innovative professional development opportunity that makes you feel like you're actually in the seminar room! Sign up today and experience SERVIEW live online training in action!

    Agenda

    The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the training.

    Education package

    The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.

    In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.

    The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.

    Exam-Prep

    You would like to prepare for your certification independently using the official training documents and sample exams.

    390,00 EUR

    p.p. plus VAT.

    + examination fee 628,00 EUR
    p.p. plus VAT.

    + Education package 138,00 EUR
    p.p. plus VAT.

    + original e-book 138,00 EUR
    p.p. plus VAT.



    Period
    Time zone / language
    Location
    Price (net)
    Guarantee

    Exam Prep

    Central European Time
    DE

    Online proctoring

    Online proctoring
    390,00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Exam Prep

    Central European Time
    EN

    Online proctoring

    Online proctoring
    390,00 EUR
    plus Learner-Package:
    904,00 EUR

    Warranty date

    This appointment can be booked directly. You can add it to the shopping cart.

    Create instant quote


    Requirements

    There are no prerequisites for this compact training.

    Exam details

    DurationFoundation: 60 minutes
    MSF: 90 minutes.
    FormatFoundation: 40 multiple-choice questions
    MSF: 60 multiple-choice questions with 4 possible answers each.
    More infoFoundation: To pass the exam, you must score 26 points (65%).
    The maximum score is 40 (100%).
    No aids are allowed and it is not a scenario-based exam.

    MSF: To pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No aids are allowed. 
    Exam languagesGerman or English
    Testing InstitutePeopleCert
    Examination acceptanceYou take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training.
    You will receive a voucher from us that is valid for 12 months.
    All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines

    This is us: The SERVIEW team introduces itself

    Discover the creative minds behind SERVIEW! Our unique team consists of highly motivated professionals from a wide range of disciplines who all share a common goal: To fully utilize your skills and support you in your development. Together, we strive to develop your potential and help you progress. We combine qualifications and passion - the perfect combination to inspire you and take you further!

    To the team

    See for yourself: SERVIEW Advantages

    Term guarantee
    100% secure

    Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!

    SERVIEW
    Exam insurance

    Secure framework for your exam taking and free exam retake in case of failure.

    Maximum flexibility:
    SERVIEW training formats

    Our trainings are available in a wide variety of formats - there is something for every type of learner!