ITIL® 4 Practice Manager
Compact training (Foundation & MSF)
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
from 2.490,00 EUR
p.p. plus VAT.
+ examination fee
628,00 EUR
p.p. plus VAT.
+ Education package
138,00 EUR
p.p. plus VAT.
+ original e-book
138,00 EUR
p.p. plus VAT.
- Fri, June 06, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
904,00 EUR
- Fri, July 18, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
904,00 EUR
- Fri, September 05, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
904,00 EUR
- Fri., October 10, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
904,00 EUR
- Fri, November 21, 2025
Central European Time

Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus Learner-Package:
904,00 EUR
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the training.
Contents of the ITIL Practice Manager combined training course
In ITIL 4 Foundation, you will master the basics of IT service management in an exceptionally practical way. From the basic ITIL principles to preparation for the official exam, you will experience the entire training course using an interactive and example-oriented teaching approach. Our certified ITIL 4 Foundation trainer will teach you all the content in a constant exchange using memorable examples.
In the ITIL 4 Practice Manager Training "Monitor, Support & Fulfil", you will delve into five of the most well-known ITIL practices and learn how to use them successfully in your organization:
- Service Desk
- Incident Management
- Problem management
- Service Request Management
- Monitoring & Event Management
To do this, you will engage in detail with the activities, key concepts and success factors of the Practices and internalize how you can profitably integrate them into your company's value streams.
All training content is taught to you using practical examples. As the training is accredited by the Official Accreditor of ITIL 4, you will be taught all the crucial content. You can take the final combined online exam for the Foundation and another combined exam for all five practices of the advanced module on a date of your choice. This way, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as an ITIL 4 Practice Manager.
Book our efficient ITIL compact training now and save a lot of effort, time and money on your way to becoming a Practice Manager! Learn hands-on, efficiently and successfully with our experienced trainer and gain the knowledge and certification you need for your career. Register today and start your journey through the world of IT service management!
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it's perfectly designed for your training. In the Education Package, you'll find the officially accredited training materials, such as our award-winning Workbook, in print. Plus, you'll get official sample exams, special group assignments, a comprehensive glossary on the subject, a reference guide, the official digital reference book, and a poster. A notepad, ballpoint pen, STABILO fineliner in four colors and a name badge complete the package. All printed materials are produced on demand in Germany, so you always have the latest version in your hands. The training documents are based on the language of your training course - a German training course means German documents, in English courses you receive the documents in English. This makes the SERVIEW Education package, put together by our professionals, your indispensable companion on your way to more knowledge.
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 2.490,00 EUR
p.p. plus VAT.
+ examination fee
628,00 EUR
p.p. plus VAT.
+ Education package
138,00 EUR
p.p. plus VAT.
+ original e-book
138,00 EUR
p.p. plus VAT.
- Fri, June 06, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
904,00 EUR
- Fri, July 18, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
904,00 EUR
- Fri, September 05, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
904,00 EUR
- Fri., October 10, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
904,00 EUR
- Fri, November 21, 2025
Central European Time

Virtual Classroom
plus Learner-Package:
904,00 EUR
Methodology Virtual Classroom
Immerse yourself in the world of real training with SERVIEW Live Online Training! From the comfort of your own workstation, you can experience the benefits of classroom training online with a stable Internet connection, your webcam and your headset. Our energetic trainers teach you all relevant content in a dynamic dialog, where you can ask questions and exchange ideas with other participants at any time.
Thanks to our modern learning platform and pre-sent learning materials, your online training at SERVIEW becomes a whole new learning experience full of efficiency and fun. Don't miss this innovative professional development opportunity that makes you feel like you're actually in the seminar room! Sign up today and experience SERVIEW live online training in action!
Agenda
The training starts at 9.00 am and ends at 5.00 pm. There are sufficient break times (coffee breaks, lunch break) during the training.
Education package
The Education Package takes your SERVIEW training to the next level. It takes your learning to the next level, because it is perfectly tailored to your training.
In the Education Package, which we make available to you digitally before the training, you will find the officially accredited training materials such as our award-winning Workbook. In addition, you will receive official sample exams, special group tasks, an extensive glossary on the subject, a reference book and the official reference book.
The training documents always depend on the language of your training - a German training means German documents, in English courses you receive the digital documents in English. So the SERVIEW Education package, put together by our professionals, becomes your indispensable companion on your way to more knowledge.
Exam-Prep
You would like to prepare for your certification independently using the official training documents and sample exams.
390,00 EUR
p.p. plus VAT.
+ examination fee
628,00 EUR
p.p. plus VAT.
+ Education package
138,00 EUR
p.p. plus VAT.
+ original e-book
138,00 EUR
p.p. plus VAT.
Requirements
There are no prerequisites for this compact training.
Exam details
Duration | Foundation: 60 minutes MSF: 90 minutes. |
Format | Foundation: 40 multiple-choice questions MSF: 60 multiple-choice questions with 4 possible answers each. |
More info | Foundation: To pass the exam, you must score 26 points (65%). The maximum score is 40 (100%). No aids are allowed and it is not a scenario-based exam. MSF: To pass the exam, you must score 39 points (65%). The maximum score is 60 (100%). No aids are allowed. |
Exam languages | German or English |
Testing Institute | PeopleCert |
Examination acceptance | You take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. You will receive a voucher from us that is valid for 12 months. All details about the online exam can be found here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
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SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!