Excellent live online training, with a clear focus on the technical content, highlights of topics particularly relevant to the exam, and easy-to-understand real-world examples that helped us grasp the material beyond just theory.
Good time management and a clear structure.
Trainer Ermim has a very broad range of expertise and genuine professional experience in requirements engineering, which allowed many topics to be illustrated with practical examples rather than described solely in theoretical terms.
Excellent ITIL® Version 5 Foundation training at SERVIEW!
The training was clearly structured, practical, and very well organized. I’d especially like to highlight Kim Messingen—she presented the material in a way that was easy to understand, motivating, and full of real-world examples. It was clear that she truly mastered the subject and enjoyed sharing her knowledge.
The workbook and materials were well-organized and provided excellent support for learning. The atmosphere was pleasant, and we were able to ask questions at any time.
Overall, this is a highly recommended training course. Anyone looking to take the ITIL Version 5 Foundation course is in excellent hands at SERVVIEW—and especially with Kim Messingen.
A very good, interesting, and lively training session
July 28, 2026
| Matteo LORINI (SoftwareONE)
Thank you—it was presented well and energetically. Just make sure to be consistent with the materials (use "operate" instead of "operation," etc.) and please use the same version online as the materials we received (slide 101)... The rest was great! Thanks again.
July 24, 2026
| Thomas Küppers-Fritsche (10k Consulting)
Thank you so much for the refreshing two-day training session.
Despite the “dry subject matter,” there was maximum knowledge transfer in a relaxed and informal atmosphere.
I would highly recommend Alex anytime. He conveys the material effortlessly using relatable examples from everyday life and is extremely responsive to the participants, while still keeping a close eye on the time and maintaining a professional approach.
Excellent training
Clear explanations of the material
Opportunity to ask questions at any time
Practical exercises throughout
Real-world case studies and examples
Time allocation for the scope and content was very well planned
100% would recommend
Nancy is a very pleasant instructor and made the training very interesting. The pace was just right—not too fast. She also included many practical examples to help the participants better understand the material. Personally, I really liked the psychological aspect that was incorporated into the training. As a result, I’m taking away not only professional growth but also personal growth. Highly recommended!
Thank you very much for that.
Best regards
Jaqueline
I've attended quite a few training sessions, and I'm really very satisfied with the SRE Foundation training.
Alex did a great job!
The materials are very well organized and easy to understand.
The back-office preparations were also very good.
Thank you very much for this very positive experience!
Clear presentation of the content and the reasoning behind it, making it easier to apply the concepts in practice. All of this is combined with humor and patience; the instructor also challenges participants by asking questions about their prior knowledge, thereby helping them identify areas where they need to improve.
A very good two-day training course, but with very extensive content
July 10, 2026
| Alexander Kinkel (KfW Banking Group)
Radu kept the training session very engaging, actively involved the participants, and responded very well to their needs and questions. We had actually planned an in-person training session but then switched to an online format. My impression was that there was too much content for a two-day online training session. The pace at which we covered the topics was appropriate at first, but on the second day, it became clear that we were running out of time. Overall, the content was excellent and the trainer was very good, but for an online training session, it might be better to spread the content over three days. I’m not sure if we would have managed the time better with an in-person training session.
The training was interactive, featured excellent examples, and was very practical. There was a good exchange of ideas, and the trainer was very knowledgeable and did a great job of conveying the material.
In my 15 years in IT, I’ve taken quite a few training courses (various technical courses, ITIL, Prince2, ISTQB, etc.), but this one was by far the best!
Radu is a natural entertainer. Despite the heat, the two days were a lot of fun, got us thinking, and in the end, everyone passed the exam with flying colors. It doesn’t get any better than this!
A huge thank you to Radu (and his quick wit)! Keep up the great work!
Thomas not only gave us a good overview of the Scrum principles, but also provided me with an eye-opening insight into the roles of the Scrum Master and Product Owner (and the skills we'll need to put them into practice). All of my initial questions were answered during the training.
Katharina is a highly competent and outstanding trainer who was able to combine subject matter expertise, practical relevance, and teaching skills. The training was varied and never boring, and it was also very valuable for exam preparation. Highly recommended.
The training with Nina was very insightful and engaging. She explained the course material thoroughly and in a clear, structured manner. Her use of practical, everyday examples helped make complex topics easier to understand and relate to. Nina was always approachable, encouraged participation, and took the time to answer questions and clarify any doubts. Her expertise and teaching style contributed greatly to a positive and effective learning experience.
I feel well prepared for the exam after the training with Nina.
I completed the preparatory course at Serview the week before last and was very satisfied overall.
The instructors were very laid-back and created a pleasant learning atmosphere. The material was presented clearly, and there were plenty of opportunities to ask questions.
I participated remotely, and everything worked flawlessly from a technical standpoint—both the video quality and the audio were consistently very good. At the same time, I can easily imagine that attending in person (e.g., if you’re near Frankfurt) would also be worthwhile.
I particularly appreciated the varied structure of the classes, which included many group exercises. The provided materials were comprehensive and supportive of the learning process.
Overall, this is a highly recommended course that prepares you well for the exam.
A lively, engaging ITIL V5 training course that was fun
June 10, 2026
| Matthias Zöller (gkvi)
Two days of intensive training can be exhausting.
But I really liked the way Arne structured, organized, facilitated, and led the training.
He was personable, down-to-earth, and shared funny anecdotes, while also explaining the course material clearly and comprehensively.
I’d love to give it 6 stars!
June 10, 2026
| Benjamin Patrakscht (gkv informatik)
A very enjoyable two-day in-house training session that truly lived up to the saying, “Time flew by.” Clear, illustrative examples kept the theoretical portion from becoming boring. Thanks to the trainer, Arne Wollenhaupt.
I would like to sincerely thank Mr. Wollenhaupt for the excellent ITIL training. The material was presented in a very clear and structured manner. He explained even complex topics in a way that was easy to follow and always took the time to answer questions in detail. This allowed me to follow and understand all the material very well.
Particularly noteworthy are his professional expertise, his engaging teaching style, and his dedication throughout the entire training. Thanks to his support, I felt thoroughly prepared for the exam. This made the exam significantly easier for me, and I was able to pass it successfully without any major difficulties.
All in all, a highly recommended training course with an outstanding instructor! Thank you very much, Arne, for the great support and the pleasant learning atmosphere!
ITIL5 Foundation plus Practices—highly recommended!
June 3, 2026
| Lydia Kinzel
Dear Nina,
It was a pleasure to have you back as the instructor for the ITIL 5 Foundation plus Practices course following the ITIL 4 Foundation training in 2022. Your facilitation, interaction, time management, and practical examples were outstanding. The seminar was engaging and informative. Thank you very much for your update. I’m happy to recommend you to others and would be delighted to meet you again. Best regards, Lydia
An Excellent Learning Experience with Serview and Katharina
June 1, 2026
| Polina Shilikhina (Humboldt Forum Foundation at the Berlin Palace)
My experience with Serview was outstanding throughout. The organization, support, and quality of the training were top-notch and far exceeded my expectations. I’d especially like to highlight Katharina, however. She is without a doubt one of the best trainers I’ve had the pleasure of working with.
I was particularly impressed by her ability to convey even complex topics in a clear, structured, and practical way. She possesses exceptionally deep subject matter expertise and, at the same time, manages to meet participants exactly where they are. She doesn’t just answer questions—she takes the time to explain concepts clearly and ensure that the material is truly understood.
What sets Katharina apart is her combination of professional excellence and personal warmth. She creates a learning environment where you feel comfortable, stay motivated, and are eager to actively participate. In every training session, you can tell how much passion, dedication, and heart she puts into her work.
I was particularly impressed by how individually she addressed my questions, interests, and learning needs. As a result, I never felt like I was participating in a standard training course, but rather in a program tailored to the participants. This personalized attention made an enormous difference for me.
Katharina combines expertise, dedication, patience, and compassion in a way that’s rarely seen. Learning with her not only helped me enormously from a professional standpoint but was also genuinely fun.
Serview can be very proud to have such an exceptional trainer on its team. I would recommend Serview anytime and hope to be able to take future training courses with Serview again—and especially with Katharina.
May 31, 2026
| Arnim Lauterbach (Berlin Fire Department)
Even though it wasn't my favorite time of day, I was able to follow the course material at all times.
The atmosphere and the instructor were really pleasant.
- Despite the scope of the topic, it was presented very well. It wasn't boring, was very easy to understand, and varied; the presenter took the participants' needs into account.
A dry subject—presented in a colorful and engaging way
May 17, 2026
| JPvG (Viridicon AG)
The staff—they know what they’re doing.
Modern rooms
Great food, treats, ice cream—everything you could want.
Arne knows how to make a dry subject come alive in a lively and colorful way.
Using practical examples that everyone can understand.
Okay, the equipment mentioned in the examples is, for some people—like me—complete nonsense :)
If needed or desired, I’d attend a training session there again anytime.
The instructor was very knowledgeable and was able to demonstrate a good understanding of various frameworks.
The material was presented confidently and supported by helpful examples.
An excellent in-depth exploration of the Foundation curriculum
May 13, 2026
| Manuel Tran Kreutzer
The Practitioner training was very well structured and provided a clear and interactive way to build on the material covered in the Foundation training.
I definitely recommend it for solidifying your understanding of PRINCE2 in the long term.
Instructor Michael Baumann explained the material clearly, tailored the session to our group and our individual needs, and answered all our questions competently.
At the training center in Bad Homburg near Frankfurt, we were able to focus entirely on the course and were well taken care of in every way.
A very good course that I highly recommend.
A really relaxed training session. The visuals were a huge help in understanding the material. The examples chosen were very easy to follow and helpful.
I would recommend it.
The ITIL V5 Foundation training was very interesting and well-structured, but there was a lot of material to cover in just two days. I found the workbook very helpful for reviewing the content. What I didn’t like was that the exam and exam preparation materials aren’t available in German yet, so we received the English version instead of having the option to receive the German materials later.
Christian did a great job guiding us through the material. He helped us understand which topics correspond to which learning groups. I also really appreciated that he was able to stick to the schedule very precisely, yet still always made time for questions and discussions.
Ms. Borgrebe’s presentation and facilitation skills, as well as her practical tips, were instrumental in helping me grasp the rather theoretical material and prepare for the exam in a focused manner. The training was truly valuable to me.
Alex approaches teaching with a contagious enthusiasm.
You can tell he’s an expert in his field.
He enjoys sharing his practical experiences with us, which helps put the course material into context.
A well-organized training session with a very friendly instructor
April 14, 2026
| Anonymous
Now that today marks the end of the 3-day online training course, I can only say that I am very satisfied. The training materials, slides, and sample exams are very comprehensive and presented in an easy-to-understand way. They provide excellent support for preparing for the exam on my own after the training. I feel well-informed about all organizational details and additional offerings, and I’d like to thank Alex for his wonderful leadership of this training. The presentation of the content, interaction with the participants, and presentation style were exemplary and contributed significantly to the positive atmosphere during the training.
Combining the Scrum Master and Product Owner roles into a single course was a smart decision. The two perspectives complement each other—those who understand both roles work together much more effectively in practice. The training materials are well-structured, clear, and directly tailored to the exam requirements. The sample exams helped me recognize typical patterns of thinking in the exam: “What does the Scrum Guide say—not what I do in practice?” This shift in mindset is the real learning outcome.
I’d especially like to highlight Nancy as the instructor: She explained complex concepts precisely and with real-world relevance, answered questions competently at all times, and created an atmosphere where participants felt comfortable asking follow-up questions. Her style is direct, engaging, and technically on point—exactly what you need in an exam preparation course.
Highly recommended for anyone looking for a direct path to PSM I and PSPO I.
+ Very pleasant working atmosphere
+ Good presentation of the material
+ Answers to every question
+ Very good professional discussion, even though I was the only participant
+ Well-designed online format
+ Flexible break times
- Formatting issues and a few typos on the slides
An interesting training session with good discussion
April 9, 2026
| Florian Hochhard (connecT)
I especially liked the trainer’s sense of humor and the fact that both the teaching style and the course materials were interactive.
Arne made a topic that can sometimes be quite abstract and dry incredibly interesting, humorous, and full of practical examples.
I would definitely take another training course with him!
- Very engaging and varied presentation style
- Some sections had a bit too much text, so a lot of the information came through the audio track
-> I'd love to do it again!
DevOps is a multifaceted and complex topic, and it can come across as a bit dry. Radu presented it using many examples and with great enthusiasm. Thank you very much. It was great.
DevOps is a multifaceted and complex topic, and it can come across as a bit dry. Radu presented it using many examples and with great enthusiasm. Thank you very much. It was great.
Katharina guided us through this dry subject matter in a wonderful and well-organized way. It was very easy to follow her, despite the sheer amount of information. You’re in excellent hands with her. Thank you very much.
March 31, 2026
| Alexander Graf (German Armed Forces)
The training was very well structured, the content was presented clearly, and questions were always addressed. We were able to actively participate, and we were always given real-world examples.
An interesting and very informative training session!
March 31, 2026
| Anonymous
The training was very interesting, well-structured, and extremely informative—partly because of the very small group size—and it was a lot of fun.
Many thanks to Katharina!
I'm not sure if I'll be able to apply ITL much in my work environment, but that's not the trainer's fault—it's down to the company's culture.
The trainer did a great job of presenting this rather dry topic in a fun and engaging way. He was a great guy—I'd always be happy to work with him again :)
Although the ITIL training was booked for us participants as a mandatory event without any context, and we all went into it with rather modest expectations and in a less-than-enthusiastic mood, Kim’s friendly manner managed to engage everyone and encourage our active participation. She gave us plenty of breaks and room for discussion, allowing us to share our personal experiences and gain insight into what works well for us and what doesn’t.
Thanks to Kim, the training left a positive impression despite the admittedly dry subject matter, and I feel motivated to apply what I’ve learned to my work.
Despite the dry subject matter, it was presented very well.
March 24, 2026
| Rainer Brechtken (Rewe Digital)
I really enjoyed the course. Even though the subject matter is rather dry, Kim structured the course very well and presented the material to us in a very knowledgeable way. She was able to answer questions very well and didn’t lose her train of thought even when we asked follow-up questions; she was then able to continue with the course. I’d be happy to take it again.
When I first thought of ITIL, I imagined a dry, drawn-out course. But Nina presented the topic in a really lively and practical way, and the time just flew by. I learned a lot.
I really enjoyed the training session. Alex is a great trainer who truly puts his heart into what he does. I’ve rarely had such a dedicated and engaging trainer at a training session. He actively involves the participants in the session and keeps you engaged with his lively style. Finally, a training session that doesn’t put you to sleep! I hope Alex keeps up his wonderful, open, and lively style in the future.
The only negative feedback: Personally, I think 9 a.m. is too late to start the training. I would have preferred 8 a.m., but that’s just my personal preference.
The training was very good. Mr. Bremer provided us with a lot of information and created a pleasant atmosphere.
However, there was an extremely large amount of material to cover in just three days, which had to be worked through quickly due to the short timeframe, and it was sometimes a bit difficult to keep up with all the content so fast. In some places, perhaps a few more concrete examples could be included to improve clarity, and in one or two instances, a short and concise definition or translation would have helped me instead of a very detailed explanation (since there was already so much technical information to process). Otherwise, though, I really liked that there were always a few quiz questions built in to briefly apply what we’d just learned and test ourselves. We could ask questions at any time, the course materials were comprehensive and helpful, and overall, the mood and atmosphere of the training were good.
We really enjoyed the training. The day was entertaining and informative. The structure of the course gave me some real eye-opening insights that I hadn't expected beforehand.
Alex came into the room with an incredibly positive and motivating energy, especially for a Monday. He fit in very well with our relaxed group and was hardly perceived as an "outsider." He was quick to respond to questions in a solution-oriented manner and was able to explain everything very well. If I had known how good the day would be, I would have gotten out of bed more motivated this morning :D
We can wholeheartedly recommend the simulation, especially with Alex.
We really enjoyed the training. The day was entertaining and informative. The structure of the course gave me some real eye-opening insights that I hadn't expected beforehand.
Alex came into the room with an incredibly positive and motivating energy, especially for a Monday. He fit in very well with our relaxed group and was hardly perceived as an "outsider." He was quick to respond to questions in a solution-oriented manner and was able to explain everything very well. If I had known how good the day would be, I would have gotten out of bed more motivated this morning :D
We can wholeheartedly recommend the simulation, especially with Alex.
I was completely satisfied with the training. The trainer answered all my questions and the explanations made sense. A highly competent trainer. The venue in Garching left nothing to be desired.
I was completely satisfied with the training. The trainer answered all my questions and the explanations made sense. A highly competent trainer. The venue in Garching left nothing to be desired.
Thank you very much for the excellent ITIL4 Foundation training.
February 24, 2026
| Anonymous
I was fortunate enough to receive one-on-one training, which was conducted very professionally by Nina. The content was conveyed very well and pragmatically, with valid practical examples to illustrate the points. Thank you very much again. Best regards, Sibylle Akyazililar
Trainer Micheal Baumann's lessons were lively, good, and easy to follow, interspersed with practical examples. The learning material is well structured and easy to understand. Having passed the exam today, I can say that the preparation for it was very successful thanks to the excellent training and learning material.
Thank you very much, I can only recommend you, Micheal, personally and Serview as a whole.
The training involved a lot of input, but the trainer kept a close eye on the time, so there was always enough time to address direct questions. The group work, whether remote or in person, also worked really well. The trainer conveyed the content of the training superbly, and it was simply fun to work with him.
Thank you very much for three great days of training.
February 7, 2026
| Chiradeep Chaudhuri(Endress+Hauser)
I thought Serview's organization was excellent, and the training was informative and relevant to the context. A few more group exercises might have been even better.
February 6, 2026
| Jörg Pfliegensdörfer(Panasonic Business Support Europe)
I really enjoyed the PRINCE2 Foundation & Practitioner seminar at Serview. The trainer had excellent specialist knowledge, responded to each participant individually, and created a pleasant, motivating atmosphere. I feel well prepared for the exams and would definitely recommend the course.
February 6, 2026
| Jörg Pfliegensdörfer ( Panasonic Business Support Europe)
I really enjoyed the PRINCE2 Foundation & Practitioner seminar at Serview. The trainer had excellent specialist knowledge, responded to each participant individually, and created a pleasant, motivating atmosphere. I feel well prepared for the exams and would definitely recommend the course.
February 5, 2026
| Karsten Friedemann(Globalfoundries Module One LLC&Co KG)
Thank you very much for the usual professional training and the perfect learning environment. The methodology and technology work flawlessly, and the trainer was friendly and competent. A big advantage is the opportunity to stay overnight in-house. As always, the service there was perfect.
There is one small criticism. The scope of the training is too large for the time allocated. Unfortunately, this leaves no time for the important exchange of experiences among the participants, nor for in-depth questions and explanations. Four days would be a better choice.
I really liked it: the trainer was knowledgeable and humorous, always close to the participants, whether in person or remotely, entertaining, focused, and illustrated all theory with practical examples. He also encouraged and motivated us to pursue certification.
The training with Arne gave me many helpful insights into Scrum. The examples chosen were very clear and easy to understand. Arne also took the time to respond to individual questions and was a very attentive and empathetic trainer overall. I can recommend the training and not only feel well prepared for the exam, but also feel that I have gained a lot for my future work in the Scrum team.
I really enjoyed the three days of classroom training. Erik prepared and presented the content very well. I particularly liked the practical examples he used and the opportunity to discuss points together.
The materials complemented the course very well and are now helping me a lot with my exam preparation.
I also felt very comfortable in the ExperTeach classrooms!
All in all, it was a very positive experience that I would gladly recommend to other colleagues!
Excellent course instruction by Andrea, who was really enthusiastic and motivating—good structure, good examples, humor here and there, and overall great communication of the course content. Thank you very much!
The course offers an excellent introduction/overview of COBIT and will definitely be useful for future tasks. I also liked the course structure, Andrea was a very nice moderator, and the mix of online and in-person participants was well managed throughout. No negative aspects to note, keep up the good work.
A framework is, of course, a rather dry topic—BUT Andrea is very refreshing in her presentation of the topics and was able to link theory with practice.
Personally, I also think her voice/tone of voice and language are great. She presents very well.
Thank you very much, Andrea, for the great training! It was very entertaining, fun, and I learned a lot. I was also pleasantly surprised by the hybrid format, which worked very well from my perspective and did not disrupt the training (which, in my opinion, is often the case). The frequent breaks, repetitions, and practical focus were very well suited, as were the questions posed to the participants. I have no complaints :)
January 23, 2026
| Nilay Lad (Cimpa GmbH, Hamburg)
Fantastic ITIL training! Radu is incredibly knowledgeable and made the learning process seamless and enjoyable. I highly recommend this course to anyone looking to level up their Service Management skills.
The trainer was knowledgeable and friendly. She was able to answer all questions competently and convey the content in a practical and interesting way.
Structured and practical SAFe training with a competent trainer
January 16, 2026
| Markus Maiworm(maiworm.IT GmbH)
Die Leading SAFe 6.0 Präsenzschulung war sehr strukturiert und klar aufgebaut. Der Trainer war fachlich äußerst kompetent, motiviert und hat die Inhalte verständlich sowie praxisnah vermittelt. Besonders positiv hervorzuheben waren die zahlreichen Praxisbeispiele, die zur Veranschaulichung und zum besseren Verständnis beigetragen haben. Ich würde die Schulung jederzeit weiterempfehlen.
Thank you very much for the enjoyable and informative training session!
January 15, 2026
| Anonymous
I found Kim's training at the beginning of this week to be very good in every respect. Kim was very personable, attentive, competent, answered all questions, presented the content in an interesting way, and managed the time very well. I felt well prepared for the exam. My only wish would have been for a wider range of practice exam questions from PeopleCert.
Thank you very much for the training!
January 15, 2026
| Luz Adriana Guerrero(Accenture)
The course was really great! I am totally satisfied with the way the material was taught. The explanations were clear and understandable, and the examples were really helpful. The course was fun!
Thanks Thomas!
I wish you all the best!
