ITIL^® Version 5 Foundation plus 14x Practices Training

The ITIL Version 5 Foundation Plus Practices course is the official entry point into the ITIL Version 5 certification scheme and is designed for anyone who wants to build a structured understanding of modern digital product and service management—and apply that knowledge directly in a practical setting. During the first two days of training, the course provides a common language, key ITIL concepts, and the unified Digital Product & Service Lifecycle for managing modern services and products. Participants develop a solid foundational understanding of value creation, collaboration, governance, and continuous improvement within the Service Value System.

Important to know: In the new ITIL Version 5 Foundation, the practices and their workflows are no longer part of the exam and are therefore no longer covered in sufficient depth in the traditional Foundation course. This is exactly where this training comes in.

On the third day, the focus is on practical application:
Here, a total of 14 key ITIL 5 practices are explored in depth and applied to specific scenarios:
Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management, Change Enablement, Release Management, Deployment Management, IT Asset Management, Service Configuration Management, Service Level Management, Supplier Management, Relationship Management, and Information Security Management.

As a result, the ITIL Version 5 Foundation Plus Practices is specifically designed for anyone who is not aiming for Practice Manager status but wants to go beyond mere exam preparation to truly understand and apply the most important practices.

The Foundation course thus provides not only knowledge but also practical skills that can be directly applied in the workplace. The training creates a particularly solid foundation for the successful practical application of ITIL—going well beyond the scope of the traditional Foundation course.

At the same time, it serves as the starting point for all advanced certifications within the ITIL Version 5 model. The three learning paths—ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader—are built upon this foundation, each leading to a recognized professional designation. Those who successfully complete all three designations achieve the highest level of certification in the ITIL Version 5 system: ITIL Master.

This training is suitable for both beginners and professionals and managers who not only want to understand ITIL but also want to gain a focused understanding of its key practices—as the foundation for successful service organizations and sustainable digital transformation.

ITIL Fundamentals Version 5 (Days 1–2)

You will learn why ITIL Version 5 represents a logical evolution of existing ITIL approaches and how the focus is shifting from pure IT service management to the integrated management of digital products and services. In the process, you will develop a clear understanding of value creation, outcomes, benefits, risks, and costs.

The unified digital product and service lifecycle

A key component of the training is the ITIL Product and Service Lifecycle. You will gain an understanding of how digital products and services are managed holistically across all phases—from the initial idea through ongoing operations to continuous improvement. In the process, you will learn how organizations break down silos and effectively integrate product and service management.

The ITIL Value System

This training course introduces you to the ITIL Value System as a core management model. You will learn about its individual components—including Guiding Principles, Governance, Value Chain, Practices, and Continual Improvement—and understand how they work together to enable consistent, value-driven management.

Guiding Principles & Practical Application

You will delve deeply into the ITIL Guiding Principles and learn how they can serve as a guide for decision-making, prioritization, and improvements in your day-to-day work. The focus is clearly on practical, experience-driven application rather than on theoretical rules.

Roles, collaboration, and organization

Another key focus is on the clearly defined roles, responsibilities, and outcomes in ITIL Version 5. You will understand how collaboration works across teams, departments, and organizations, and how value is created together for customers and users.

Customer and Employee Experience

ITIL Version 5 places particular emphasis on customer experience and employee experience. In this training course, you will learn how to systematically design, measure, and improve these experiences, and why they are a critical success factor for digital products and services.

AI-native and future-oriented orientation

You will gain a basic understanding of how AI-enabled and automated environments are addressed in ITIL Version 5. The focus is not on technical details, but rather on providing guidance, enabling decision-making, and ensuring responsible management in complex, dynamic environments.

Practical Focus: ITIL 5 Practices (Day 3)

On the third day of training, you will put what you have learned into practice. You will learn about 14 key ITIL 5 practices and understand how they are applied in day-to-day work:
, Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management, Change Enablement, Release Management, Deployment Management, IT Asset Management, Service Configuration Management, Service Level Management, Supplier Management, Relationship Management, and Information Security Management.

The focus here is on practical implementation, the connections between these practices, and their contribution to value creation.

Preparation for the certification exam

This training course specifically prepares you for the ITIL Version 5 Foundation exam. You will gain a thorough understanding of the exam-relevant content, terminology, and concepts, and will be able to confidently apply and contextualize ITIL Version 5. At the same time, you will develop a significantly broader practical understanding that goes beyond the scope of the standard Foundation certification.

The ITIL Version 5 Foundation training course is aimed at anyone who wants to build a solid understanding of modern digital product and service management or systematically expand their existing knowledge. It is ideal for beginners as well as experienced specialists and managers who want to use ITIL Version 5 as a common framework.

This is particularly relevant for employees in IT, service management, product management, and digital departments who are involved in the planning, development, provision, or operation of digital products and services. Roles at the interface between IT and business also benefit from the common language and clear models of ITIL Version 5.

The training is equally relevant for specialists and managers who are responsible for governance, organization, processes, or teams and want to understand how value creation, collaboration, and continuous improvement can be achieved in an increasingly digital and AI-supported environment.

In addition, ITIL Version 5 Foundation is suitable for:

• Beginners in IT service management and digital management
• Project, product, and service managers
• Executives, team leaders, and decision-makers
• Consultants and external service providers
• Employees from organizations transitioning to product- and service-oriented ways of working

The ITIL Version 5 Foundation training course is therefore the ideal starting point for anyone who wants to gain a comprehensive understanding of digital products and services, manage them effectively, and develop their skills in a targeted manner along the ITIL Version 5 qualification path.

You do not need any prior knowledge to participate in ITIL Version 5 Foundation.