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  4. ITIL 4 Foundation Training and Certification
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Reviews for the SERVIEW ITIL Course® 4 Foundation

Genuine customer opinions and experiences with SERVIEW’s ITIL® 4 Foundation training. Reviews on the quality of instruction, the relevance of the content, the instructor, and the workshop facilities.


Here is an overview of customer reviews for all ITIL 4 training courses at SERVIEW

4.9 out of 5 stars2,207 workout reviews

You can leave a review here


ITIL Exam Preparation

June 19, 2026 | Anonymous

The training with Nina was very insightful and engaging. She explained the course material thoroughly and in a clear, structured manner. Her use of practical, everyday examples helped make complex topics easier to understand and relate to. Nina was always approachable, encouraged participation, and took the time to answer questions and clarify any doubts. Her expertise and teaching style contributed greatly to a positive and effective learning experience. I feel well prepared for the exam after the training with Nina.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Nina Heinze


Great Workout

June 9, 2026 | Anonymous

Despite the highly theoretical topic, there were many clear examples, and the material was presented and taught in a very natural way. It was very good!


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Radu Gheorghiu


Very inspiring

June 9, 2026 | Anonymous

It met all expectations!


Training: ITIL 4 Foundation E-Learning
Instructor: Radu Gheorghiu


Great Training

May 31, 2026 | Arnim Lauterbach (Berlin Fire Department)

Even though it wasn't my favorite time of day, I was able to follow the course material at all times. The atmosphere and the instructor were really pleasant.


Training: ITIL 4 Foundation In-Person Training
Instructor: Nina Heinze


A dry subject—presented in a colorful and lively way

May 17, 2026 | JPvG (Viridicon AG)

The staff—they know what they’re doing. Modern rooms Great food, treats, ice cream—everything you could want. Arne knows how to make a dry subject come alive in a lively and colorful way. Using practical examples that everyone can understand. Okay, the equipment mentioned in the examples is, for some people—like me—total nonsense :) If needed or desired, I’d attend a training session there again anytime.


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


Online ITIL Foundation Course

May 11, 2026 | Anonymous

Thank you very much for this lecture! It was very vivid and perfectly structured.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Arne Wollenhaupt


Coach was absolutely fair

March 24, 2026 | Anonymous

I'm not sure if I'll be able to apply ITL much in my work environment, but that's not the trainer's fault—it's down to the company's culture. The trainer did a great job of presenting this rather dry topic in a fun and engaging way. He was a great guy—I'd love to have him back anytime :)


Training: ITIL 4 Foundation In-Person Training
Instructor: Radu Gheorghiu


Top Training

March 24, 2026 | Anonymous

-Informative -Easy to understand -Funny


Training: ITIL 4 Foundation In-Person Training
Instructor: Radu Gheorghiu


Very lively and highly motivated

March 18, 2026 | Anonymous

Great job—you kept working on motivation even when there wasn't much feedback from the participants. Excellent facilitation and top-notch expertise!


Training: ITIL 4 Foundation In-Person Training
Instructor: Radu Gheorghiu


Have a great training session!

March 18, 2026 | Anonymous

Excellent instructor, great training!


Training: ITIL 4 Foundation In-Person Training
Instructor: Radu Gheorghiu


Great course, great instructor!

March 4, 2026 | Alberto

The course is very well organized, and the instructor was great and passionate. I recommend it to anyone starting their journey in ITIL.


Training: ITIL 4 Foundation E-Learning
Instructor: Radu Gheorghiu


ITIL 4 Foundation Online Training Feedback

March 3, 2026 | Anonymous

Nina led the training session in an extremely motivating, engaging, and dedicated manner.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Nina Heinze


Thank you very much for the excellent ITIL 4 Foundation training.

February 24, 2026 | Anonymous

I was fortunate enough to receive one-on-one training, which Nina conducted very professionally. The material was presented very well and in a practical way, with relevant real-world examples to illustrate the concepts. Thank you very much again. Best regards, Sibylle Akyazililar


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Nina Heinze


Great Training

February 6, 2026 | Anonymous

great


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


Great Training

February 6, 2026 | Anonymous

A very good interactive training session!


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


Focused and entertaining

February 4, 2026 | Swen ( Salesforce)

I really liked it: The trainer was knowledgeable and had a great sense of humor, always engaged with the participants whether in person or remotely; the session was entertaining and focused, with all the theory illustrated by practical examples. The trainer also encouraged and motivated us to pursue certification.


Training: ITIL 4 Foundation In-Person Training
Instructor: Sebastian Lendl


Enthusiastic Coach

January 27, 2026 | Anonymous

You could really feel the joy they took in their work.


Training: ITIL 4 Foundation In-Person Training
Instructor: Alexander Bremer


The "Practical & Engaging"

January 23, 2026 | Nilay Lad (Cimpa GmbH, Hamburg)

Fantastic ITIL training! Radu is incredibly knowledgeable and made the learning process seamless and enjoyable. I highly recommend this course to anyone looking to take their service management skills to the next level.


Training: ITIL 4 Foundation E-Learning
Instructor: Radu Gheorghiu


Thank you very much for the enjoyable and informative training session!

January 15, 2026 | Anonymous

I thought the training session with Kim earlier this week was excellent in every way. Kim was very friendly, attentive, and knowledgeable; she addressed all my questions, presented the material in an engaging way, and managed the time very well. I felt well-prepared for the exam. My only wish would have been for a wider range of practice exam questions from PeopleCert. Thank you very much for the training!


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Trainer: Kim Messinger


I was there!

December 7, 2025 | Ralf Moll (Thieme Compliance GmbH)

To be honest, I had already braced myself for a dry, boring training session. Endless slides, monotonous voices, coffee as my only salvation. But then came the surprise: Instead of boredom, there were practical examples taken straight from real life, plus plenty of humor and energy. We tried things out, discussed them, and before I knew it, the time was up. In the end, I not only gained new knowledge but also walked away with a certificate in my pocket. Bottom line: You did everything right. Dear Sebastian, I’m looking forward to the next training session with you. Someone who was there.


Training: ITIL 4 Foundation In-Person Training
Instructor: Sebastian Lendl


ITIL Foundation

December 2, 2025 | Anonymous

A very well-organized training session. The topics were explained clearly, and questions were addressed and answered in detail. The visual aids, exam tips, and practical examples were especially helpful! In addition, the training style was relaxed and entertaining, making it easy to stay focused. The content was consistently linked and reviewed, which helped us internalize it even during the training. Thank you very much for the training! I’d love to do it again :)


Training: ITIL 4 Foundation In-Person Training
Instructor: Harald Kluge


1A

November 27, 2025 | Anonymous

Kim, keep it up


Training: ITIL 4 Foundation In-Person Training
Instructor: Kim Messinger


positive feedback

November 24, 2025 | Anonymous

Alex did a great job leading the training session. His laid-back manner kept us engaged, and we were able to take away a lot of useful information. He was one of the best trainers I've had so far.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Alexander Bremer


A lively, entertaining training session

November 24, 2025 | Anonymous

Two days of training in a great atmosphere, with lots of hands-on exercises and case studies. Highly recommended.


Training: ITIL 4 Foundation Virtual Classroom Blended
Trainer: Alexander Bremer


Skilled Coach

November 24, 2025 | Anonymous

Alex did a great job guiding us through the training and presented the material in an engaging way. The training was well-structured.


Training: ITIL 4 Foundation E-Learning
Instructor: Alexander Bremer


Great training!

November 24, 2025 | Anonymous

Thank you very much for the informative and thoroughly entertaining training session!


Training: ITIL 4 Foundation Exam Prep
; Instructor: Alexander Bremer


A lot of information—explained in an easy-to-understand way

November 20, 2025 | Diana S. (Thieme Compliance GmbH)

The two-day training session was incredibly interesting, engaging, and informative. At no point did I feel like it was getting boring or that I needed to distract myself with something else. An engaging presentation combined with opportunities to think for myself. Very enjoyable, and I hope it was successful as well. A note regarding the materials: It would be helpful to ensure that the presentation slides and the documentation—specifically the workbook—are consistent in terms of capitalization. Verbs are generally written in lowercase. I found the switching between German and English terms tiring. It would be nice to standardize this—either all German or all English. I’d love to attend again—a great seminar that deserves an extra star, if such a thing existed.


Training: ITIL 4 Foundation In-Person Training
Instructor: Sebastian Lendl


An engaging workout with an outstanding trainer

November 12, 2025 | Samuel

There’s nothing to improve about the training with THIS trainer! Arne Wollenhaupt presents the material in an incredibly lively and easy-to-understand way—you couldn’t ask for anything better. His outstanding speaking skills ensure that you’re captivated at all times and actively participate in the training. I can wholeheartedly and 100% recommend Arne Wollenhaupt!


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


Great Workout

November 10, 2025 | Christine Mempel ( x1F)

Many thanks to Arno for the engaging training session, despite the dry subject matter. He explained it very well, using lots of real-world examples.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Dr. Arno Onnen


Thank you

November 7, 2025 | Dimitri Bolev (Accenture)

A great, informative, and motivating workout. The instructor always has a positive attitude and lots of energy, and she shares plenty of helpful tips. Keep up the good work.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Trainer: Kim Messinger


In-person training from November 3–4, 2025

November 5, 2025 | Anonymous

Kim did a great job guiding us through this rather dry subject area.


Training: ITIL 4 Foundation In-Person Training
Instructor: Kim Messinger


A really great event

October 23, 2025 | Anonymous

We had the pleasure of attending the in-person training session with your trainer, Kim Messinger. We are very impressed with her. Her relaxed and engaging way of sharing knowledge was a real pleasure.


Training: ITIL 4 Foundation In-Person Training
Instructor: Kim Messinger


Great voice, great presentation

October 23, 2025 | Eugen Raubal (Autobahn GmbH)

Keep it up


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


ITIL Online Training with Ms. Heinze

October 21, 2025 | Marc Böttger (System Haus Dresden)

In short: the training was great. Ms. Heinze led the training in a very calm and professional manner, was always available to answer questions, and always had excellent examples on hand. She also did a great job of connecting the different topics and actively involving the participants. I really enjoyed it—I’d love to do it again sometime!


Training: ITIL 4 Foundation Virtual Classroom Blended
Trainer: Nina Heinze


ITIL 4 Foundation Seminar

October 21, 2025 | Stephan Heins (Schugk IT-Solutions GmbH)

Thank you very much for the thorough, friendly, and very professional training provided by Nina. I really enjoyed getting familiar with the subject, especially as someone new to the field. My initial fear that I wouldn’t understand it didn’t come true, so I can approach the exam with confidence.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Nina Heinze


Everything was great

October 12, 2025 | Christof Stettin

Arne and Blörn did a really great job—they managed to turn a dry topic into something very interesting and funny. It was a great three days.


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


Dry subject matter explained in a cheerful and easy-to-understand way

October 10, 2025 | Anonymous

A dry subject explained in a cheerful and easy-to-understand way—very good


Training: ITIL 4 Foundation In-Person Training
Instructor: Ermin Sambol


ITIL In-Person Training Receives Very Positive Feedback

October 9, 2025 | Gordana Orec (UKT Tübingen)

Thank you very much for the informative and educational training session. The dry subject matter was presented very effectively and wasn't boring at all. I can really only recommend it—and thank you.


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


The Perfect ITIL 4 Training Course

October 9, 2025 | Dennis Gutekunst (Tübingen University Hospital)

Hello everyone, Our group attended a two-day ITIL 4 training course led by Mr. Wollenhaupt, If anyone can teach this topic using practical examples, real-world context, and plenty of humor, it’s Mr. Wollenhaupt! Thank you so much for everything we learned and for the great time we had together as a group! Best regards from Tübingen!


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


I highly recommend it

October 9, 2025 | Thineaga Sivanesan (University Hospital of Tübingen)

The trainer, Arne, presented the otherwise rather dry topic of ITIL in an extremely engaging and practical way. With his humorous style and by sharing personal anecdotes, he succeeded in making the material easy to understand and lively. He took the time to answer questions and explained things patiently until everyone could grasp the material. Overall, a very knowledgeable and dedicated trainer—highly recommended!


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


ITIL In-Person Training Receives Very Positive Feedback

October 9, 2025 | Gordana Orec (UKT Tübingen)

Thank you very much for the informative and educational training session. The dry subject matter was presented very effectively and wasn't boring at all. I can really only recommend it—and thank you.


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


ITIL 4 Foundation In-Person Training

October 9, 2025 | Huu Duc Ho

It was a very entertaining and educational event—I'd love to do it again.


Training: ITIL 4 Foundation In-Person Training
Instructor: Arne Wollenhaupt


Very informative

October 7, 2025 | Marcel Groth (Accompio)

The training was well-structured, and the topics were easy to understand. The instructor was knowledgeable and friendly.


Training: ITIL 4 Foundation In-Person Training
Instructor: Ermin Sambol


Rating

October 7, 2025 | Anonymous

The training session with Ermin far exceeded my expectations. She was very personable and highly knowledgeable.


Training: ITIL 4 Foundation In-Person Training
Instructor: Ermin Sambol


Mega Workout

October 7, 2025 | Anonymous

A very good instructor, with lots of examples and clear explanations.


Training: ITIL 4 Foundation In-Person Training
Instructor: Ermin Sambol


Review of Radu – ITIL Foundation Training

September 25, 2025 | Boyan Daskalov (SAP)

I recently attended a 2-day online ITIL Foundation training course led by Radu, and it was an excellent experience. The sessions were informative, well-structured, and highly interactive, which made it easy to stay engaged and absorb the material. Radu explained concepts clearly, encouraged participation, and created a supportive learning environment. I finished the course with a good understanding of ITIL 4’s updated principles and feel confident in my preparation for the Foundation exam. I would highly recommend Radu as a trainer. Thank you, and keep up the great work!


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Radu Gheorghiu


Thank you very much

September 19, 2025 | Jonas

Great training session. Ermin’s approach made the training feel very authentic and entertaining. I feel very well prepared and highly recommend Ermin. Thank you very much.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Ermin Sambol


Thrilling from start to finish and engaging

September 19, 2025 | Anonymous

Even though it was a virtual classroom, I always found the training engaging. The instructor consistently kept us engaged, which made it much easier to stay focused. The pace could be a little slower. The breaks were perfect (I sometimes used them to briefly review topics).


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Ermin Sambol


Good Coach

September 19, 2025 | Anonymous

Since the content itself is very theory-heavy, it’s generally difficult to maintain concentration throughout. The trainer did an excellent job here by incorporating regular and sufficient breaks to establish a good rhythm, and by effectively conveying the material through examples and explanations. The approach of including practice questions at the end of each chapter also worked well, helping participants stay focused and motivated. I can definitely recommend both the training and the trainer!


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Ermin Sambol


Thank you very much

September 19, 2025 | Jonas

Great training session. Ermin’s approach made the training feel very genuine and entertaining. I feel very well prepared and highly recommend Ermin. Thank you very much.


Training: ITIL 4 Foundation Virtual Classroom s (Virtual Classroom)
Instructor: Ermin Sambol