ITIL^® Version 5 Foundation Bridge Training and Certification

The ITIL Version 5 Foundation Bridge is the official transition to the ITIL Version 5 qualification scheme for anyone who already has ITIL 4 Foundation certification. It is aimed at participants who want to update their existing ITIL knowledge to ITIL Version 5 without having to complete the entire Foundation course again.

The Foundation Bridge course focuses on classifying the key innovations in ITIL Version 5. Participants develop a clear understanding of how concepts such as value creation, governance, collaboration, and continuous improvement have changed and evolved within the advanced ITIL Value System. Familiar content from ITIL 4 is not repeated, but rather supplemented in a targeted manner and classified within the new overall context.

The ITIL Version 5 Foundation Bridge provides a compact but comprehensive understanding of the Digital Product & Service Lifecycles and the fundamental models of ITIL Version 5. It thus creates a solid foundation for the practical application of ITIL Version 5 and ensures that participants work with a consistent understanding of the new version.

Like the regular ITIL Version 5 Foundation, the Foundation Bridge is a prerequisite for all further qualifications in the ITIL Version 5 model. It forms the basis for the three learning paths ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader, each of which leads to a recognized professional designation.

The ITIL Version 5 Foundation Bridge is ideal for specialists and managers with an ITIL 4 Foundation background who want to seamlessly continue their qualification path and learn ITIL Version 5 in a structured, efficient, and future-proof manner.

In the ITIL Version 5 Foundation Bridge, you will gain a clear and practical understanding of the new features of ITIL Version 5 in an intensive one-day training course. The training is specifically aimed at participants with ITIL 4 Foundation certification and builds on existing knowledge rather than repeating the basics. The aim is to transfer existing knowledge into the new ITIL Version 5 model in a structured manner.

Classification of ITIL Version 5

You will learn how ITIL Version 5 can be understood as a logical further development of ITIL 4 and what changes have been made in terms of content and structure. The focus is on the transition from a primarily service-oriented approach to integrated management of digital products and services.

The unified digital product and service lifecycle

A central component of Foundation Bridge is the classification of the digital product and service lifecycle. You will understand how products and services are viewed holistically across all phases and how this lifecycle thinking differs from previous ITIL models. This highlights how ITIL Version 5 further breaks down silos and more closely links product and service management.

The ITIL Value System in Version 5

The training course teaches how the ITIL Value System has evolved in version 5. You will learn how to classify Guiding Principles, Governance, Value Chain, Practices, and Continual Improvement in the new overall context and understand how these elements together enable consistent, value-oriented management.

Further development of the Guiding Principles

You will examine the role of the ITIL Guiding Principles in Version 5 and learn how they can be used even more effectively as practical guidance for decisions, prioritization, and improvements. The focus is on experience- and application-oriented use, not on theoretical repetition.

Roles, responsibilities, and collaboration

Another focus is on the more clearly defined roles, responsibilities, and outcomes in ITIL Version 5. You will understand how collaboration across teams, functions, and organizational units is structured and how shared value is created for customers and users.

Customer and Employee Experience

The Foundation Bridge picks up on ITIL Version 5's increased focus on customer experience and employee experience. You will learn how experiences can be designed, measured, and incorporated into decisions more consciously, and why they play a central role in successful digital products and services.

AI-native orientation and modern working environments

You will gain a fundamental understanding of how ITIL Version 5 deals with AI-supported, automated, and data-driven environments. The focus is not on technology, but on orientation, controllability, and responsible decision-making in complex systems.

Preparation for the shortened certification exam

The ITIL Version 5 Foundation Bridge course prepares you specifically for the shortened official certification exam. You will understand the exam-relevant innovations, terms, and contexts and will be able to confidently classify and apply ITIL Version 5.

The ITIL Version 5 Foundation training course is aimed at anyone who wants to build a solid understanding of modern digital product and service management or systematically expand their existing knowledge. It is ideal for beginners as well as experienced specialists and managers who want to use ITIL Version 5 as a common framework.

This is particularly relevant for employees in IT, service management, product management, and digital departments who are involved in the planning, development, provision, or operation of digital products and services. Roles at the interface between IT and business also benefit from the common language and clear models of ITIL Version 5.

The training is equally relevant for specialists and managers who are responsible for governance, organization, processes, or teams and want to understand how value creation, collaboration, and continuous improvement can be achieved in an increasingly digital and AI-supported environment.

In addition, ITIL Version 5 Foundation is suitable for:

• Beginners in IT service management and digital management
• Project, product, and service managers
• Executives, team leaders, and decision-makers
• Consultants and external service providers
• Employees from organizations transitioning to product- and service-oriented ways of working

The ITIL Version 5 Foundation training course is therefore the ideal starting point for anyone who wants to gain a comprehensive understanding of digital products and services, manage them effectively, and develop their skills in a targeted manner along the ITIL Version 5 qualification path.

You need the ITIL 4 Foundation certificate to participate in the training.