Customer reviews and opinions on SERVIEW simulations

Great! Playful training with an "aha" effect

March 2, 2026 | Mona Wichmann(EWE AG)

We really enjoyed the training. The day was entertaining and informative. The structure of the course gave me some real eye-opening insights that I hadn't expected beforehand. Alex came into the room with an incredibly positive and motivating energy, especially for a Monday. He fit in very well with our relaxed group and was hardly perceived as an "outsider." He was quick to respond to questions in a solution-oriented manner and was able to explain everything very well. If I had known how good the day would be, I would have gotten out of bed more motivated this morning :D We can wholeheartedly recommend the simulation, especially with Alex.

Training: ITIL 4 Simulation "MarsLander" Classroom training
Trainer: Alexander Bremer

Great! Playful training with an "aha" effect

March 2, 2026 | Mona Wichmann(EWE AG)

We really enjoyed the training. The day was entertaining and informative. The structure of the course gave me some real eye-opening insights that I hadn't expected beforehand. Alex came into the room with an incredibly positive and motivating energy, especially for a Monday. He fit in very well with our relaxed group and was hardly perceived as an "outsider." He was quick to respond to questions in a solution-oriented manner and was able to explain everything very well. If I had known how good the day would be, I would have gotten out of bed more motivated this morning :D We can wholeheartedly recommend the simulation, especially with Alex.

Training: ITIL 4 Simulation "MarsLander" Classroom training
Trainer: Alexander Bremer

Thanks a lot

January 13, 2026 | Anonymous

The training was great, a real eye-opener!

Training: ITIL 4 Simulation "MarsLander" Classroom Training
Trainer: Radu Gheorghiu

Unfortunately, the rocket crashed!

09.10.2025 | Dennis Gutekunst(University Hospital Tübingen)

Hello everyone, Our group had a very interesting, instructive and humorous Apollo 13 simulation with Mr. Hinrichs, With a lot of commitment, humor and knowledge, we were able to learn a lot from him and construct a "rocket". Many thanks for all we learned and the great fun we had together in the group! Best regards from Tübingen!

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

I can only recommend it

09.10.2025 | Thineaga Sivanesan(University Hospital Tübingen)

The trainer Björn conducted the Apollo 13 simulation with great commitment and a lot of humor. He took his role very seriously and made the simulation lively and authentic. The exercise was not only fun, but also provided valuable insights into how effective service management and rapid incident handling work in practice. An extremely competent and entertaining trainer, highly recommended!

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Nice course

June 16, 2025 | Anonymous

It was fun.

Training: DevOps Simulation "The Phoenix Project" Classroom training
Trainer: Marcus Wagner

Nice course

June 16, 2025 | Anonymous

It was fun.

Training: DevOps Simulation "The Phoenix Project" Classroom training
Trainer: Marcus Wagner

Everything Top

12/12/2024 | Anonymous

Was a good workout

Training: ITSM Simulation "Apollo 13" In-Person Training
Instructor: Steven Brauer

Everything Top

12/12/2024 | Anonymous

Was a good workout

Training: ITSM Simulation "Apollo 13" In-Person Training
Instructor: Steven Brauer

Training

Dec. 5, 2024 | Anonymous

Trainers, Madlen and Hilmar, very realistic simulation, wonderfully prepared, top!

Training: ITSM Simulation "Apollo 13" In-Person Training
Instructor: Steven Brauer

ITSM experienced

May 16, 2024 | Anonymous

Thank you very much, It was very interesting to experience the theoretical content. I will definitely recommend the simulations to my colleagues.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Phoenix Project Exasol

10.10.2023 | Anonymous

Great trainer, perfect interaction This was so realistic that attendees put all emotions and knowledge to reach goals This is for recommendations

Training: Collaboration Simulation "The Phoenix Project Online" Virtual Classroom

Well structured and explained

10.10.2023 | Anonymous

The training was well structured. He always gave us tips and explanations on how we could improve things or what we should pay attention to. It was fun!

Training: Collaboration Simulation "The Phoenix Project Online" Virtual Classroom

Interesting

10/10/2023 | Sebastian (Exasol )

Curious what we can implement in our daily work.

Training: DevOps Simulation "The Phoenix Project" Classroom Training

Marslander simulation, great tool to bring proactive cross functional teams together and train them

April 27, 2023 | Manfred Bruckner (Schenck Process Europe GmbH )

I had the opportunity to participate in a Marslander simulation with previously unknown participants from different companies and departments. Within a short period of time, the performance of the team and the degree of completion of the tasks was great.

Training: ITIL 4 simulation "MarsLander" classroom training

Great training

April 27, 2023 | Anonymous

A great interactive training with a good introduction and explanation. Thereby great impulses for the own working life. Many thanks

Training: ITIL 4 simulation "MarsLander" classroom training

Good classroom training in a relaxed, rural atmosphere

April 27, 2023 | Tobias Erz (VITRONIC GmbH)

The atmosphere was good and productive. Due to the small number of participants, everyone was able to contribute well. The trainer communicated the topic/the rules of the game well, so that everyone could follow and the team could optimize itself step by step. Recommended face-to-face training.

Training: ITIL 4 simulation "MarsLander" classroom training

Learning by playing

April 27, 2023 | Ute Kurtz (Configit GmbH )

Gaining knowledge through exchange with others, benefiting from shared experience and self-knowledge

Training: ITIL 4 simulation "MarsLander" classroom training

good mood

April 27, 2023 | Anonymous

Very good introduction to the project and good support. Nice training atmosphere.

Training: ITIL 4 simulation "MarsLander" classroom training

so well known and yet so much misunderstood

March 29, 2023 | Anonymous

Actually, we all know what "Apollo 13" is about (at least those born before 1980). And we all knew how ITIL works, at least the stringent version. Reorganizing during the processing of a problematic situation, trying out new structures, rethinking hierarchies, that was new and worked very well. The trainer was also top, not just a "game master". The training was also very instructive far away from ITIL. I'm happy to be there again at any time.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Interactive team building

October 25, 2022 | Anonymous

A very dedicated trainer, material made with great attention to detail and a really interesting topic (Apollo 13) make for an unforgettable training experience. It was really great! I am already looking forward to the next training!

Training: ITSM Simulation "Apollo13" Classroom Training

Everything super

July 4, 2022 | Anonymous

A unique experience: learning through play

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

together-agile-successful

May 18, 2022 | Anonymous

The joint recognition, learning and experience not only promotes group dynamics. It quickly became clear how important coordination, communication and the firm will to solve problems are when working together; all the more so under time pressure.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Mission accomplished and save landing!

October 21, 2019 | Ulf Wolfsgruber (SHD)

The simulation could very nicely reflect the peculiarities of the company culture and the daily way of working. Therefore, the level of knowledge was certainly very valuable and must be incorporated into the existing processes (which is again in the spirit of ITIL). The introduction to the game was a bit confusing at first, but then clarified itself purposefully in the following game phases. As a rule, this "development" in the simulations is also intentional, especially the stress level created in the various roles. Our trainer was able to convey the content in a very relaxed and practical manner and also provide additional tips on the topic of ITIL implementation. In any case, a useful addition to the certificate.

Training: ITSM Simulation "Apollo13" Classroom Training

Instructive and interesting

October 2, 2019 | Anonymous

A good example for everyone to learn that it is not enough to have the necessary knowledge, but also to put it into practice.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Class simulation

January 30, 2019 | Anonymous

The simulation is entertaining and helpful. Also suitable for non-IT people. Topics like communication, collaboration but also prioritization are experienced in the simulation. Andrea did a great job leading us through the day and infected us with her energy. Many thanks for that!

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Andrea Kremer

Very competent

June 25, 2018 | Blindow (Vodafone)

Exciting training with very good insight into agile visualization.

Training: DevOps Simulation "The Phoenix Project" Classroom Training

Great experience!

June 22, 2018 | David Gerbert(EnBW AG)

A goal-oriented day to get to know practices around Agile and DevOps, to try them out practically, to reflect constructively as well as critically and to have some fun in the team!

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

FDR115: The Phoenix Project Simulation

June 21, 2018 | Alex Rolfes (Vodafone Kabel Deutschland GmbH)

I enjoyed the training because it was something completely different. What I miss is the theoretical part of DevOps.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Andrea Kremer

Great coach, Great atmosphere, Great game

June 18, 2018 | Anonymous

Hello, I really enjoyed this day. The game showed how DevOps work together and are tightly integrated. Initial lack of organization of the team was quickly remedied and thus maximized the result. The trainer has brought the topic very well across. You could tell that the trainer had fun with the topic. We also had a lot of fun during the day and learned a lot :-) I can recommend the short further. VG L. Gehrke

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Very well put across, was fun

June 18, 2018 | Anonymous

Easily transport the content in a playful way and enable the group to gain insights themselves

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Phoenix project

June 11, 2018 | Anonymous

Really good and fun way to get a taste of devops. Even if you have theoretically no prior knowledge of sizes. Highly recommended.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Fantastic seminar with wonderful learning effect

May 25, 2018 | Dagmar Oberpichler-Hofmann (Vodafone Kabel Deutschland GmbH)

A super simulation - entertaining and incredibly realistic. It didn't take long before we were faced with the everyday situation we know all too well from our jobs, eye to eye and on a "small scale". Communication, cooperation, structured procedures, mastering unplanned situations - all this was required and it was impressive to see the learning effects from round to round and to feel HOW quickly certain actions and measures have an effect. We all quickly found our roles and everyone acted as they really are and had a wonderful mirror held up to reflect on themselves and their actions. Strengths and weaknesses were also quickly revealed - but the team managed to act as a team and to benefit from the strengths of each individual as well as to cushion weaknesses and to work on them effectively under the chapter "lessons learned". It was simply a wonderful demonstration of how important every little cog in the wheel is in order to function - not always smoothly but successfully in the end...... An absolutely recommendable seminar for employees as well as for the management of a company. The learning effect was huge and I think that every single participant took something with them - be it in terms of communication, teamwork, motivation or self-reflection in certain situations. There is no limit to the number of areas in which a learning curve could be seen here. Thank you very much for this wonderful experience.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Cool thing

May 24, 2018 | Thomas Nenoff ( Vodafone)

I really enjoyed the introduction to the DevOps world

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

The Phoenix Project

May 9, 2018 | Wolfgang Martin(Vodafone GmbH)

Highly recommended.

Training: DevOps Simulation "The Phoenix Project" Classroom training
Trainer: Marcus Wagner

Very practical and quick recognition value

December 18, 2017 | Thomas Stephan(Heraeus)

The Phoenix project shows the daily mirror and needs no further explanation. It is also a lot of fun and remains in the memory.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

great workshop, great simulation

December 8, 2017 | Mathias ZiPperle(HELIX Software + Support GmbH)

very entertaining, very instructive, very informative great trainer and for my team certainly one or the other AHA experience

Training: ITSM Simulation "Apollo13" Classroom Training

Still very rewarding the second time around

December 7, 2017 | Linus Linder (HELIX Software & Support GmbH)

Having already played the Apollo project with my team at my previous employer, I repeated it with the new team. Even in the second round, I was able to take away some nice "aha topics" and can only recommend it to everyone.

Training: ITSM Simulation "Apollo13" Classroom Training

Putting ITIL theory into practice

September 29, 2017 | Anonymous

The training clearly illustrated the theoretical principles from the Foundation training and made them comprehensible. A good reference for practical work.

Training: ITSM Simulation "Apollo13" Classroom Training

Excellent

September 29, 2017 | Ralf Uthmann (Vodafone DE)

Very good training on Agile and DevOps, I am impressed. You can't teach this content more vividly. I will definitely try to organize this training for my leadership team and business partners.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Phoenix Project

September 29, 2017 | Michael von Heinemann (Vodafone)

very interesting training, relevant to practical work, and delivered in a very entertaining way

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Good implementation of ITIL theory

September 28, 2017 | Frank Heublein(REGIOMED-KLINIKEN Coburg)

Training: ITSM Simulation "Apollo13" Classroom Training

Very creative

September 28, 2017 | Anonymous

The Apollo 13 simulation was my first experience with ITIL. As I am only a trainee in my first year of IT training, I was initially overwhelmed by the many technical terms. Nevertheless, I found the day very interesting. I found the idea of using a real NASA space mission (Apollo 13) as an example particularly creative.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Andrea Kremer

ITIL ITSM theory with practical relevance and continuous improvement tested

September 27, 2017 | Lothar Theisen(Db Vertrieb GmbH)

With the task of critical incidents using the Apollo 13 mission as an example, the knowledge imparted in theory was put to the test in the environment of event, incident, problem and change management - certainly under the realistic framework conditions. The example, preparation and support by the Serview lecturer were very successful. The materials used in the periods of the ITIL simulation, tasks of the roles used in the example (RETRO, FIDO, GUIDO, SSR, etc.) were partly not transparent enough, so that valuable time was lost. The roles Mission Director, Supplier and Astronaut Crew combined in the speaker were too much. There is certainly room for improvement here, unless the people/participants available for the simulation filled all the roles. Rooms, break times and catering excellent. Many thanks to Serview.

Training: ITSM Simulation "Apollo13" Classroom Training

The Phoenix Project

December 14, 2016 | Ulrich Häberlein(Apollo Optik Holding GmbH & Co. KG)

An entertaining day to open your eyes. The simulation of a very great book. Simply brilliant. Keep it up!

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Christian Wolf

December 8, 2016 | Christian Wolf(Apollo-Optik GmbH & Co KG)

Thank you very much for the great seminar and the excellent training by Mr. Hinrichs. Very happy to come back!!!!

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Successful failure

November 28, 2016 | Peter Unger (Motor Presse Stuttgart GmbH & Co. KG)

Very entertaining, and always referring to topics from everyday IT life, we were guided through the Apollo 13 mission by Hilmar Stock.

Training: ITSM Simulation "Apollo13" Classroom Training

Training ITIL® Simulation Apollo13

November 25, 2016 | Calin Dan Radoi (Motor Presse Stuttgart GmbH & Co.KG)

Very competent, pleasant and friendly trainer The training was very fun and informative

Training: ITSM Simulation "Apollo13" Classroom Training

regulated communication prevents miseries

November 15, 2016 | Chobeiry, Parto (Union Investment)

The training "The Phoenix Project - start your DevOps journey" was a very nice (first-hand) demonstration of how important regulated communication between all participants in a company is in order to operate efficiently and effectively as a business. The playful approach and the direct evaluation of the effectiveness of one's own decisions made the training very entertaining and also very instructive.

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs

Enriching reflection

November 15, 2016 | Michael Zach(Union IT Services GmbH)

Training: DevOps simulation "The Phoenix Project" Classroom training
Trainer: Björn Hinrichs