Reviews for the SERVIEW ITSM simulation "Apollo 13"

Unfortunately, the rocket crashed!

09.10.2025 | Dennis Gutekunst(University Hospital Tübingen)

Hello everyone, Our group had a very interesting, instructive and humorous Apollo 13 simulation with Mr. Hinrichs, With a lot of commitment, humor and knowledge, we were able to learn a lot from him and construct a "rocket". Many thanks for all we learned and the great fun we had together in the group! Best regards from Tübingen!

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

I can only recommend it

09.10.2025 | Thineaga Sivanesan(University Hospital Tübingen)

The trainer Björn conducted the Apollo 13 simulation with great commitment and a lot of humor. He took his role very seriously and made the simulation lively and authentic. The exercise was not only fun, but also provided valuable insights into how effective service management and rapid incident handling work in practice. An extremely competent and entertaining trainer, highly recommended!

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Everything Top

12/12/2024 | Anonymous

Was a good workout

Training: ITSM Simulation "Apollo 13" In-Person Training
Instructor: Steven Brauer

Everything Top

12/12/2024 | Anonymous

Was a good workout

Training: ITSM Simulation "Apollo 13" In-Person Training
Instructor: Steven Brauer

Training

Dec. 5, 2024 | Anonymous

Trainers, Madlen and Hilmar, very realistic simulation, wonderfully prepared, top!

Training: ITSM Simulation "Apollo 13" In-Person Training
Instructor: Steven Brauer

ITSM experienced

May 16, 2024 | Anonymous

Thank you very much, It was very interesting to experience the theoretical content. I will definitely recommend the simulations to my colleagues.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

so well known and yet so much misunderstood

March 29, 2023 | Anonymous

Actually, we all know what "Apollo 13" is about (at least those born before 1980). And we all knew how ITIL works, at least the stringent version. Reorganizing during the processing of a problematic situation, trying out new structures, rethinking hierarchies, that was new and worked very well. The trainer was also top, not just a "game master". The training was also very instructive far away from ITIL. I'm happy to be there again at any time.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Interactive team building

October 25, 2022 | Anonymous

A very dedicated trainer, material made with great attention to detail and a really interesting topic (Apollo 13) make for an unforgettable training experience. It was really great! I am already looking forward to the next training!

Training: ITSM Simulation "Apollo13" Classroom Training

Everything super

July 4, 2022 | Anonymous

A unique experience: learning through play

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

together-agile-successful

May 18, 2022 | Anonymous

The joint recognition, learning and experience not only promotes group dynamics. It quickly became clear how important coordination, communication and the firm will to solve problems are when working together; all the more so under time pressure.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Mission accomplished and save landing!

October 21, 2019 | Ulf Wolfsgruber (SHD)

The simulation could very nicely reflect the peculiarities of the company culture and the daily way of working. Therefore, the level of knowledge was certainly very valuable and must be incorporated into the existing processes (which is again in the spirit of ITIL). The introduction to the game was a bit confusing at first, but then clarified itself purposefully in the following game phases. As a rule, this "development" in the simulations is also intentional, especially the stress level created in the various roles. Our trainer was able to convey the content in a very relaxed and practical manner and also provide additional tips on the topic of ITIL implementation. In any case, a useful addition to the certificate.

Training: ITSM Simulation "Apollo13" Classroom Training

great workshop, great simulation

December 8, 2017 | Mathias ZiPperle(HELIX Software + Support GmbH)

very entertaining, very instructive, very informative great trainer and for my team certainly one or the other AHA experience

Training: ITSM Simulation "Apollo13" Classroom Training

Still very rewarding the second time around

December 7, 2017 | Linus Linder (HELIX Software & Support GmbH)

Having already played the Apollo project with my team at my previous employer, I repeated it with the new team. Even in the second round, I was able to take away some nice "aha topics" and can only recommend it to everyone.

Training: ITSM Simulation "Apollo13" Classroom Training

Putting ITIL theory into practice

September 29, 2017 | Anonymous

The training clearly illustrated the theoretical principles from the Foundation training and made them comprehensible. A good reference for practical work.

Training: ITSM Simulation "Apollo13" Classroom Training

Good implementation of ITIL theory

September 28, 2017 | Frank Heublein(REGIOMED-KLINIKEN Coburg)

Training: ITSM Simulation "Apollo13" Classroom Training

Very creative

September 28, 2017 | Anonymous

The Apollo 13 simulation was my first experience with ITIL. As I am only a trainee in my first year of IT training, I was initially overwhelmed by the many technical terms. Nevertheless, I found the day very interesting. I found the idea of using a real NASA space mission (Apollo 13) as an example particularly creative.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Andrea Kremer

ITIL ITSM theory with practical relevance and continuous improvement tested

September 27, 2017 | Lothar Theisen(Db Vertrieb GmbH)

With the task of critical incidents using the Apollo 13 mission as an example, the knowledge imparted in theory was put to the test in the environment of event, incident, problem and change management - certainly under the realistic framework conditions. The example, preparation and support by the Serview lecturer were very successful. The materials used in the periods of the ITIL simulation, tasks of the roles used in the example (RETRO, FIDO, GUIDO, SSR, etc.) were partly not transparent enough, so that valuable time was lost. The roles Mission Director, Supplier and Astronaut Crew combined in the speaker were too much. There is certainly room for improvement here, unless the people/participants available for the simulation filled all the roles. Rooms, break times and catering excellent. Many thanks to Serview.

Training: ITSM Simulation "Apollo13" Classroom Training

Successful failure

November 28, 2016 | Peter Unger (Motor Presse Stuttgart GmbH & Co. KG)

Very entertaining, and always referring to topics from everyday IT life, we were guided through the Apollo 13 mission by Hilmar Stock.

Training: ITSM Simulation "Apollo13" Classroom Training

Training ITIL® Simulation Apollo13

November 25, 2016 | Calin Dan Radoi (Motor Presse Stuttgart GmbH & Co.KG)

Very competent, pleasant and friendly trainer The training was very fun and informative

Training: ITSM Simulation "Apollo13" Classroom Training

Good opportunity to refresh

November 7, 2016 | Anonymous

It was good to see the theoretical content of ITIL and its effects put into practice. This contributes a lot to a better understanding.

Training: ITSM Simulation "Apollo13" Classroom Training

Apollo 13 Simulation

June 15, 2016 | Bernd Schühle (1&1 Internet SE)

- appealing mediation of the content - successful presentation of the simulator content/supporting content/information - well organized/simulated hectic - good atmosphere

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

June 8, 2016 | Christian Mertens(Episcopal Vicariate General, Münster)

A very lively, structured, very well prepared and fun training!

Training: ITSM Simulation "Apollo13" Classroom Training

The flight to the moon

May 30, 2016 | Michael Lukassen(Episcopal Vicariate General, Münster)

Super simulation from which I could derive a few things for my daily work. I would not have thought it possible. Many thanks for this.

Training: ITSM Simulation "Apollo13" Classroom Training

Many thanks to Mr. Stock

May 25, 2016 | Kanigowski, Adolf (BGV Münster)

It was a successful event all around

Training: ITSM Simulation "Apollo13" Classroom Training

ITIL training

January 26, 2016 | Anja Wiesener (SAS Institute GmbH, Heidelberg)

The trainer conveyed the knowledge very clearly and managed - despite the actually very dry topic - to make the training so "exciting" that you as a participant could stay active and interested the whole time!

Training: ITSM Simulation "Apollo13" Classroom Training

Good introduction to ITIL

January 15, 2016 | Thorsten Fabian (SAS Germany GmbH)

The 2 days were an interesting and exciting introduction to a supposedly dry topic. The Apollo 13 simulation playfully conveyed the benefits of ITIL, to which reference was made again and again during the introduction. The many examples/transfers to everyday life were also very clear and helpful, making it easier to remember the contents and transfer them to our everyday work.

Training: ITSM Simulation "Apollo13" Classroom Training

Apollo 13 experience with ITSM

October 22, 2015 | Peter Emele (dm drogerie markt)

The trainer Hilmar Stock conveyed the ITSM processes in a very clear manner and, with his personal manner, inspired the group to apply the processes in the Apollo 13 mission. From round to round, the group improved and, after initial difficulties, managed to successfully complete the mission.

Training: ITSM Simulation "Apollo13" Classroom Training

DIFFERENT!

October 22, 2015 | Anonymous

Apollo13 ... great idea, very unusual, with high learning effect. Trainer for my taste a little too "DIFFERENT".

Training: ITSM Simulation "Apollo13" Classroom Training

Apollo 13

September 16, 2015 | Silvia Moritz-Kiefert(Office for Information and Communication Technology)

Excellent training!

Training: ITSM Simulation "Apollo13" Classroom Training

Very good course

September 11, 2015 | Roock, Mathias (City of Frankfurt, Office for Information and Communication Technology)

I very much enjoyed the implementation of this course on incidents and service requests.

Training: ITSM Simulation "Apollo13" Classroom Training

July 24, 2015 | Jaouad (DACHSER Group SE & Co. KG)

Friendly trainers, structured approach, good training material. Thank you

Training: ITSM Simulation "Apollo13" Classroom Training

Apollo 13

July 24, 2015 | Reinhard Steurer(Dachser SE)

Very good understanding of ITIL processes using the Apollo 13 simulation. Should be mandatory for all IT employees !!!

Training: ITSM Simulation "Apollo13" Classroom Training

Absolutely successful Apollo 13 simulation

June 19, 2015 | Anonymous

The Apollo 13 simulation was a success through and through. All participants were able to learn about IT service management very well thanks to the practical relevance.

Training: ITSM Simulation "Apollo13" Classroom Training

A very good simulation!

April 16, 2015 | Ulrich Villers (ORBIT Gesellschaft für Applikations- und Informationssysteme mbH)

The simulation exceeded all my expectations. ITIL live and despite the "hotel atmosphere" you quickly forget it and are stressed... the astronauts are supposed to go home.

Training: ITSM Simulation "Apollo13" Classroom Training

Thank you!

April 16, 2015 | Anonymous

A very successful and entertaining event. Has made a lot of fun.

Training: ITSM Simulation "Apollo13" Classroom Training

I liked very much

April 16, 2015 | A. Kummert (Denic eG)

I really liked the simulation game for the prominent event, in which you could experience a large number of situations in work processes. A more detailed explanation of the rules of the game and possible courses of action could perhaps eliminate some ambiguity in the course of the game. Mr. König very nicely pointed out parallels to real working life and hinted at possible solutions. As a non-observer, I would have liked to see a little more room for reflection and transfer of the experiences/experiments to real working life. We could have benefited even more from Mr. König's advice.

Training: ITSM Simulation "Apollo13" Classroom Training

The simulation was very interesting, well conducted and informative.

April 16, 2015 | Natalie Burki (Fixit TM Holding GmbH)

In general, the feeling (across both groups) was that the introduction was not sufficient: no one knew how to deal with the different cards, what information was needed and what to fill in (e.g.: M-16 must be named as a solution). Partly it was too technical for logical conclusions, i.e. I can't do a logical check and initiate actions if I don't understand the contents. Once this information was clarified after the first round of chaos, it became more understandable. Improvement: running through a complete incident example before starting the simulation. Furthermore, the presentation of results with the improvements already achieved, the weaknesses still identified in the process, which could also not be eliminated during the simulation, as well as the resulting adaptation to the real work environment incl. derivation of measures for future improvement together with the participants was missing.

Training: ITSM Simulation "Apollo13" Classroom Training

From my perspective a clear recommendation for this simulation

April 16, 2015 | Steven Wichmann (BWI Systeme GmbH)

Hello SerView, slightly late but nevertheless my feedback on the Apollo 13 simulation at the Best managaement congress in Bad Neuenahr this year. Considering the short time (one day) Apollo 13 is a well balanced comprehensive simulation for ITIL. The training is very well thought out and therefore includes a large number of ITIL processes. The two moderators Timo König and Gerd Cardinale conducted the simulation very well. From my perspective, a clear recommendation for this simulation.

Training: ITSM Simulation "Apollo13" Classroom Training

Thank you very much!

April 16, 2015 | Pascal Arn (tpc AG)

I have heard a lot about ITIL and some have described ITIL training as "dry" in the past. After the simulation, I have to say that this should not be generalized. I have experienced the ITIL simulation profitably.

Training: ITSM Simulation "Apollo13" Classroom Training

We were able to experience an interesting, exciting and instructive day

April 16, 2015 | Scanzi Andrea (tpc switzerland ag)

Mr. König is a very good course instructor. He has conveyed the not easy course very well and we were able to experience an interesting, exciting and instructive day. At the beginning very abstract, but we found a way to come to a positive end. This also thanks to Mr. König.

Training: ITSM Simulation "Apollo13" Classroom Training

Fun made

April 16, 2015 | Susanne Matthiesen (Hermes Europe GmbH)

The simulation game was a lot of fun. Besides the learning effects, it also showed that we are already a good team and work very well together.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

All around I was very satisfied with the Apollo 13 Workshop (WS).

April 16, 2015 | Sebastian Stindl (Hermes Europe GmbH)

What I did not know in advance was that this WS requires at least 9 people for a meaningful simulation. In the document that I received in advance for the planning and implementation of the WS, it was stated that this WS is intended for a maximum of 12 people. However, Mr. Hinrichs then asked me again and said that at least 9 people are needed for a meaningful simulation of these workshops and that there were already groups in which, for example, 14 people were present. Unfortunately, we were only 7 people and thus had to divide 4 roles between two people. Therefore, the workload was unfortunately too high for these two people. We were able to reduce this internally by passing on tasks, but it was still noticeable. Otherwise, I found it very pleasant and also assume that we have mastered it quite well for our circumstances and also with the help of Mr. Hinrichs and Mr. Lausch.

Training: ITSM Simulation "Apollo13" Classroom training
Trainer: Björn Hinrichs

Top

April 16, 2015 | Eckard Kronmüller (OPTIMA packaging Group GmbH)

Topic well presented with Apollo13 - Simulation was very good, because people actively participated (no monologues) - Through the simulation it became clear to the participants themselves what is not running smoothly and must be improved - After each round was reflected - It became clear how important the work in the team is, but also that there must be clear announcements and structured processes - Trainer was very good - has transmitted the topic well

Training: ITSM Simulation "Apollo13" Classroom Training

A good, pleasant day

April 16, 2015 | Stefan Hall (DRV Bund)

Apollo 13 has for me by the all over shining will to save the lives a little too little scattering and some blur. How did the CM already know in an early round about a change the world has not yet seen? Where did the puzzles come from and why did the astronauts talk directly to the developers (headsets). Maybe the real character will show up only in two days of simulation. One tiny criticism/suggestion: When casting the roles, I would have liked to see a lottery. This would have broken up structures even more and not pushed the "punctual" into a role. We had waited for the trainer to pick us up at the desk, but this didn't happen or we didn't realize it. OK, complaining on a high level which did not harm the fun of the game. The astronauts played their roles perfectly and gasped for air a few times... on the ground you always have enough of it ;-) Many greetings Stefan Hall

Training: ITSM Simulation "Apollo13" Classroom Training

Apollo 13 simulation very effective

April 16, 2015 | Oliver Uhlenbrock(BTC AG)

A few years ago, I completed the ITIL v3 Foundation. This concept did not have much effect on me personally and did not have a lasting effect. However, with a certain amount of prior knowledge and, above all, experience from everyday business, the Apollo 13 simulation is very effective! In this respect, we are trying to convince our responsible persons to allow other colleagues to experience this simulation as well... Two constructive suggestions for improvement: A short introduction to the technical world of rocket building (vocabulary) and an explanation of the very extensive material would have been helpful to get into the topic.

Training: ITSM Simulation "Apollo13" Classroom Training

The time flew by

April 16, 2015 | Markus Häffner (Optima packaging group)

I have already attended several ITIL seminars and mostly it was a "dry" front presentation. Therefore, it was very interesting to see how you can convey the content and processes "interactively" using a real "story". The time flew by and was really fun for me and I think the whole IT team.

Training: ITSM Simulation "Apollo13" Classroom Training

Impressive and very instructive workshop

April 16, 2015 | Rainer Onofri (Basler Versicherung AG)

Impressive and very instructive workshop which, based on a simulation, shows the participants in a practical way that planning, implementation and execution of processes only works smoothly and error-free on paper.

Training: ITSM Simulation "Apollo13" Classroom Training

Learn with fun

March 10, 2015 | Anonymous

Thank you for this training. It was also very instructive for me as an IT novice. It was presented in a comprehensible and structured way. It was fun.

Training: ITSM Simulation "Apollo13" Classroom Training

Great workshop - Apollo saved!

March 10, 2015 | Linus Linder (FARO Europe GmbH)

Before the introduction of a new ticket system, we had conducted the Apollo workshop. Despite extensive ITIL knowledge in our own ranks, the workshop made it clear to us once again what we have to consider in such a project. The simulation made it clear to all participants in a "playful" way which advantages can be achieved through ITIL processes.

Training: ITSM Simulation "Apollo13" Classroom Training

Apollo 13 Workshop

March 10, 2015 | Anonymous

The Apollo 13 workshop was interesting. I especially liked the fact that it was an interactive workshop. The trainer passed on the points that could be optimized directly to us. Thus, a success was directly noticeable as soon as it went into the next phase and the points were implemented.

Training: ITSM Simulation "Apollo13" Classroom Training