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Very entertaining, and always referring to topics from everyday IT life, we were guided through the Apollo 13 mission by Hilmar Stock.

Very competent, pleasant and friendly trainer The training was very fun and informative

It was good to see the theoretical content of ITIL and its effects put into practice. This contributes a lot to a better understanding.

- appealing mediation of the content - successful presentation of the simulator content/supporting content/information - well organized/simulated hectic - good atmosphere

A very lively, structured, very well prepared and fun training!

Super simulation from which I could derive a few things for my daily work. I would not have thought it possible. Many thanks for this.

It was a successful event all around

The trainer conveyed the knowledge very clearly and managed - despite the actually very dry topic - to make the training so "exciting" that you as a participant could stay active and interested the whole time!

The 2 days were an interesting and exciting introduction to a supposedly dry topic. The Apollo 13 simulation playfully conveyed the benefits of ITIL, to which reference was made again and again during the introduction. The many examples/transfers to everyday life were also very clear and helpful, making it easier to remember the contents and transfer them to our everyday work.

Apollo13 ... great idea, very unusual, with high learning effect. Trainer for my taste a little too "DIFFERENT".

The trainer Hilmar Stock conveyed the ITSM processes in a very clear manner and, with his personal manner, inspired the group to apply the processes in the Apollo 13 mission. From round to round, the group improved and, after initial difficulties, managed to successfully complete the mission.

Excellent training!

I very much enjoyed the implementation of this course on incidents and service requests.

Very good understanding of ITIL processes using the Apollo 13 simulation. Should be mandatory for all IT employees !!!

Friendly trainers, structured approach, good training material. Thank you

The Apollo 13 simulation was a success through and through. All participants were able to learn about IT service management very well thanks to the practical relevance.

A very successful and entertaining event. Has made a lot of fun.

I really liked the simulation game for the prominent event, in which you could experience a large number of situations in work processes. A more detailed explanation of the rules of the game and possible courses of action could perhaps eliminate some ambiguity in the course of the game. Mr. König very nicely pointed out parallels to real working life and hinted at possible solutions. As a non-observer, I would have liked to see a little more room for reflection and transfer of the experiences/experiments to real working life. We could have benefited even more from Mr. König's advice.

In general, the feeling (across both groups) was that the introduction was not sufficient: no one knew how to deal with the different cards, what information was needed and what to fill in (e.g.: M-16 must be named as a solution). Partly it was too technical for logical conclusions, i.e. I can't do a logical check and initiate actions if I don't understand the contents. Once this information was clarified after the first round of chaos, it became more understandable. Improvement: running through a complete incident example before starting the simulation. Furthermore, the presentation of results with the improvements already achieved, the weaknesses still identified in the process, which could also not be eliminated during the simulation, as well as the resulting adaptation to the real work environment incl. derivation of measures for future improvement together with the participants was missing.

Hello SerView, slightly late but nevertheless my feedback on the Apollo 13 simulation at the Best managaement congress in Bad Neuenahr this year. Considering the short time (one day) Apollo 13 is a well balanced comprehensive simulation for ITIL. The training is very well thought out and therefore includes a large number of ITIL processes. The two moderators Timo König and Gerd Cardinale conducted the simulation very well. From my perspective, a clear recommendation for this simulation.

I have heard a lot about ITIL and some have described ITIL training as "dry" in the past. After the simulation, I have to say that this should not be generalized. I have experienced the ITIL simulation profitably.

Mr. König is a very good course instructor. He has conveyed the not easy course very well and we were able to experience an interesting, exciting and instructive day. At the beginning very abstract, but we found a way to come to a positive end. This also thanks to Mr. König.

The simulation game was a lot of fun. Besides the learning effects, it also showed that we are already a good team and work very well together.

What I did not know in advance was that this WS requires at least 9 people for a meaningful simulation. In the document that I received in advance for the planning and implementation of the WS, it was stated that this WS is intended for a maximum of 12 people. However, Mr. Hinrichs then asked me again and said that at least 9 people are needed for a meaningful simulation of these workshops and that there were already groups in which, for example, 14 people were present. Unfortunately, we were only 7 people and thus had to divide 4 roles between two people. Therefore, the workload was unfortunately too high for these two people. We were able to reduce this internally by passing on tasks, but it was still noticeable. Otherwise, I found it very pleasant and also assume that we have mastered it quite well for our circumstances and also with the help of Mr. Hinrichs and Mr. Lausch.

Topic well presented with Apollo13 - Simulation was very good, because people actively participated (no monologues) - Through the simulation it became clear to the participants themselves what is not running smoothly and must be improved - After each round was reflected - It became clear how important the work in the team is, but also that there must be clear announcements and structured processes - Trainer was very good - has transmitted the topic well

The simulation exceeded all my expectations. ITIL live and despite the "hotel atmosphere" you quickly forget it and are stressed... the astronauts are supposed to go home.

Apollo 13 has for me by the all over shining will to save the lives a little too little scattering and some blur. How did the CM already know in an early round about a change the world has not yet seen? Where did the puzzles come from and why did the astronauts talk directly to the developers (headsets). Maybe the real character will show up only in two days of simulation. One tiny criticism/suggestion: When casting the roles, I would have liked to see a lottery. This would have broken up structures even more and not pushed the "punctual" into a role. We had waited for the trainer to pick us up at the desk, but this didn't happen or we didn't realize it. OK, complaining on a high level which did not harm the fun of the game. The astronauts played their roles perfectly and gasped for air a few times... on the ground you always have enough of it ;-) Many greetings Stefan Hall

A few years ago, I completed the ITIL v3 Foundation. This concept did not have much effect on me personally and did not have a lasting effect. However, with a certain amount of prior knowledge and, above all, experience from everyday business, the Apollo 13 simulation is very effective! In this respect, we are trying to convince our responsible persons to allow other colleagues to experience this simulation as well... Two constructive suggestions for improvement: A short introduction to the technical world of rocket building (vocabulary) and an explanation of the very extensive material would have been helpful to get into the topic.

I have already attended several ITIL seminars and mostly it was a "dry" front presentation. Therefore, it was very interesting to see how you can convey the content and processes "interactively" using a real "story". The time flew by and was really fun for me and I think the whole IT team.

Impressive and very instructive workshop which, based on a simulation, shows the participants in a practical way that planning, implementation and execution of processes only works smoothly and error-free on paper.

The Apollo 13 workshop was interesting. I especially liked the fact that it was an interactive workshop. The trainer passed on the points that could be optimized directly to us. Thus, a success was directly noticeable as soon as it went into the next phase and the points were implemented.

Before the introduction of a new ticket system, we had conducted the Apollo workshop. Despite extensive ITIL knowledge in our own ranks, the workshop made it clear to us once again what we have to consider in such a project. The simulation made it clear to all participants in a "playful" way which advantages can be achieved through ITIL processes.

Thank you for this training. It was also very instructive for me as an IT novice. It was presented in a comprehensible and structured way. It was fun.

This simulation was top notch. It began with a 1.5-hour humorous and impressively clear introduction to the topic of ITSM in dialog. The trainer succeeded in bringing the panel along with him and quickly got down to work. Although we already live important processes such as incident, problem, change and release management, the mission essentially revealed one thing. Clarity and transparency of processes and interfaces for all parties involved in the process are prerequisites for a functioning overall system. The event was a wake-up call and made us look forward to more.