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ITIL training with real reference to the practices

31.10.2023 | Frank Borowski(T-Systems International GmbH)

Finally a practical compact course that explains 5 important ITIL 4 practices very well. The course was perfectly planned, the documents sustainable and useful. The trainer Björn Hinrichs was likeable and extremely competent, so that the training was a lot of fun. Criticism: Only the practice guides themselves were not shared during the training (probably for technical licensing reasons by PeopleCert). However, with the voucher it was possible to view them online at PeopleCert afterwards. The download is also limited to 2 pages.

Training: ITIL 4 (PM) Monitor, Support & Fulfil (MSF) classroom training
Trainer: Björn Hinrichs