The ITIL® Certification as a mountain peak: the path is the goalReaching your goal efficiently. But is the fast way always the right way? Nina Heinze tells of an unconventional ITIL® journey.Published16.04.2021more
ITIL® is rigid and impractical? No way!ITIL® has the reputation of being unnecessarily complex - but is that true? Nina Heinze shows us the meaning and effect of the ITIL 4 framework.Published13.04.2021more
ITIL® 4 in action: Should the customer always be king?When the customer is king, the service provider becomes a subject? No way! A plea for successful cooperation in service management.Published06.04.2021more
