Certifications in ITIL®: a small orientation guideITIL® offers its users a wide range of certifications. But which training is the right one for whom? Philip Scherer clarifies.Published15.06.2021more
Fit for the Framework with ITIL® FoundationThe ITIL Foundation is the ideal introduction to IT service management. Philip Scherer sheds light on the focus and benefits of the training.Published04.06.2021more
Why is ITIL® important?ITIL is established worldwide as a framework for IT service management. What added value does the framework offer user organizations? Published31.05.2021more
How does agile service design work?Service design should become more responsive and customer-oriented - but how? Learn all about agile service design as a construction kit!Published09.04.2021more
