Fit for the Framework with ITIL^® Foundation

Fit for the Framework with the ITIL Foundation

ITIL enables organizations to generate added value in the form of services. The framework creates the prerequisites for developing, operating and continuously improving these services and products. To this end, ITIL provides the framework for the use of various methods, concepts or other frameworks such as DevOps, Lean or Agile.

The goal of all these steps: To generate added value for the customer and, in turn, to generate value streams.

What is the ITIL Foundation: Basis for a successful framework deployment

The ITIL Foundation lays the foundation for the practical application of ITIL in the company. The training teaches step by step the basics of service management, the central functions of the framework and the necessary environment. The content of the training is based on the Service Value System.

The Service Value System describes all the elements that an organization must observe in order to successfully establish service management. These include basic principles such as holistic thinking and action or automation, the topic of governance, the value chain, and the continuous optimization of the entire system.

How participants benefit from ITIL training

In two days, the ITIL Foundation provides participants with valuable guidance for working in service organizations. It creates understanding for the basic features of IT service management with ITIL and the language of the IT world: After the training, technical terms such as "incident", "problem" or "SLA" are no longer foreign words.

Another focus of the content, as already touched on, is on the practices of ITIL 4, which reflect the everyday work of many participants. They provide an understanding of the necessity of different processes and make the organization's courses of action appear clearer.

Become a professional with advanced ITIL trainings

Those who have found their way into the fascinating and multifaceted world of the best-practice framework with the ITIL Foundation can deepen their knowledge with two additional certifications: the Managing Professional and the Strategic Leader. Both paths first require completion of the ITIL Foundation, so that the content of the corresponding courses is not duplicated.

Conclusion

IT organizations that are in the process of changing from traditional structures to modern, agile environments can benefit greatly from ITIL. Training your own employees to use the framework with the ITIL Foundation is therefore a wise investment for the future. Especially since the ITIL Foundation lays the foundation for a whole range of different training courses that together provide a comprehensive understanding of service management.

On our YouTube channel, you can find more information on the topic of ITIL and learn what the various ITIL certifications are all about in a compact four minutes in our Knowledge Nugget.

You still have questions? Use the chat on our website for a short consultation!