Let's get down to business: How to implement ITSM, part 7The plan for our ITSM implementation is in place, the goals have been set. The next step is implementation: we're finally getting started!Published22.04.2024more
A plan is needed: How to implement ITSM, part 6You now know the start and destination of your ITSM journey. But how do you get from here to there? That's what the next step is all about: we draw up a clear plan.Published09.04.2024more
Know where you stand: How to implement ITSM, Part 5The journey to your successful ITSM project continues: you have already mastered four steps. Now it's time to take stock.Published02.02.2024more
Empowerment as a Gamechanger: How to implement ITSM, Part 4You have already learned about three important steps you need to take to start your ITSM project. Now it's time to get your employees involved: Empowerment is the gamechanger for your service management transformation!Published26.10.2023more
The Leading Coalition: How to Implement Service Management, Part 2To implement service management, many aspects are crucial - above all, you need a strong team. Today, I'll tell you how to build one.Published24.03.2023more
ITIL® Certification & SAFe® Certification: unbeatable togetherAre ITIL certification and SAFe certification an unbeatable team? What happens when the two worlds collide? Björn Hinrichs clarifies.Published30.11.2022more
What is ITIL®? The central elements (part 2)ITIL is based on two central concepts. Björn Hinrichs explains the ITIL cornerstones and shows which qualification options are available.Published07.01.2022more
Learning and understanding DevOps - a training guideDevOps is a movement that is constantly evolving. But how can you learn DevOps then? Björn Hinrichs clarifies.Published08.07.2021more
