ITIL

The Guiding Principles of ITIL 4 provide a clear compass for successful IT service management. Here we reveal how you can use these guiding principles to increase the efficiency of your services and the satisfaction of your customers!

What is the fastest way to become an ITIL® Master? In the SERVIEW blog we show the most efficient ways for each ITIL certification.

If you want to implement service management in your organization, there is a lot to consider. In Part 3 of this series of articles, we take a look at the ITSM vision.

Meet numerous top exhibitors at the largest trade fair for IT best practices in Europe! ✓ Atlassian ✓ ServiceNow ✓ USU Solutions ✓ and many more

Become an ITIL® Master and reach the pinnacle of ITIL certification: This is your path through ITIL 4.

To implement service management, many aspects are crucial - above all, you need a strong team. Today, I'll tell you how to build one.

Certifications in Global Best Practices such as ITIL®, PRINCE2® and MSP® need to be renewed in the future. Read all about it on the SERVIEW blog.

ITIL® 4 gives you certifications in service management. Our expert shows you how you can quickly switch to ITIL® 4.

Are ITIL certification and SAFe certification an unbeatable team? What happens when the two worlds collide? Björn Hinrichs clarifies.

Is ITIL as rigid as some claim? Or can ITIL 4 keep up with the developments of our fast-moving times? Find out in the SERVIEW Blog!

Bring order into the chaos of your incident categories: How to create an accurate category tree for your ITIL Incident Management.

With perfect preparation, nothing stands in the way of your completed certification exam! The best methods for exam preparation.